Abbey Rose Care Home

My mother has been with the Care Home since 2019 suffering from dementia. My mother felt at ease and settled in well. The care she received was outstanding and the home looked after her through 2 years of covid. Telephone calls and special rooms were made available so we could see her through the glass and kept her safe. The nurses are professional, caring and very approachable and so are the carers. In my mom's last days, they fully supported the family and ensured that my mom was pain-free. The support and care that as a family we received was greatly appreciated and we will never forget their kindness and generosity.

My mother had been a resident for over 2 years, in that time the carers became her family as covid lockdowns didn't allow visits. The carers have shown so much love, care and compassion, not only to my mother but the family as well. We couldn't have wished for anything more. I wholeheartedly recommend Abbey Rose, not only for the excellent care but also the reception staff, management, cleaners etc do a wonderful job undertaken with compassion. Well done to a marvellous team there.

We could not have wished for better care for our mother. The staff are so kind and thoughtful and always have a smile. Mom always looked beautifully cared for and safe which gave us peace of mind.

This home was selected by social services to relieve pressure within the hospital - we had no opportunity to view it before our sister was moved. That said we have no complaints. The home provides excellent care and the staff are friendly, approachable, and compassionate. A lovely home.

We decided as a family that we loved the look of Abbey Rose Care Home on given a tour by the care home manager. Lovely, welcoming staff, very clean and lovely rooms for residents. Our Mom has been in there for 5 weeks now and we have to say how brilliant all the staff are with the residents and the visitors. They go above and beyond to support your family and your loved one. The activity team staff are also amazing and ensure all of our loved ones are included if they can and want to take part in any daily activities that take place at the home. Nothing is too much trouble and they will always answer any queries or questions about your loved ones in their care. It's so lovely and clean on all floors (ground, 1st, 2nd) and you will always see cleaning taking place regularly which is reassuring to see with the covid situation. I would definitely recommend this care home for the care of your loved one and reassurance for all the family too. They also have a beautiful garden/patio area on the grounds.

An excellent care home that is very well run, clean and tidy, and a very well organised facility. The staff are very friendly, helpful and caring. I am so pleased to have my mum placed in this care home.

Mum had a month's stay at Abbey Rose Care Home when she came out of hospital. I can't praise all the staff enough from the cleaners to the laundry staff, reception staff, carers and nursing staff. Communication with us as a family was excellent. Mum progressed more than we thought she could. Mum seemed so settled and happy here, she liked all the staff very much and was always laughing at the little stories the staff shared with us about Mum and her day. Another key point in all the staff seemed happy in their work, professional, informative and caring.

The living environment for residents is second to none. It is always spotless, and throughout the Covid period, I have never once felt my Mother's safety, or indeed my own, jeopardised when visiting. It is clear that the Manager of the home is outstanding, well supported by all staff, and clearly valued. The home have sufficient resources to do their job well, and these resources are invested in the services. Duty of care, again, is excellent. The staff, from Reception to Nursing/Care personnel are very helpful and considerate, and very easy to contact. As a family, we are confident that our Mother is in a caring environment, treated with respect and her dignity is foremost. We also feel confident that her mental and physical well-being is considerate, and as she has just celebrated her 90th Birthday, we are more than happy that her end days will be spent at Abbey Rose.

Excellent care with friendly staff.

Without a doubt the best care home I have been in to. Staff were unfailingly nice, efficient, and courteous. The treatment my mum received was first class and to be truthful there is not a single thing about the home that I can fault. The building and the room were beautiful and spotlessly clean. They ensured that all of mom's valuable items were returned to us showing a very high degree of dignity and honesty.

I am so pleased with the care of my brother they treat him with respect and so much care and also when I go to see him.

My Mother has been in this home for over two years now. My Sister and I have found the home to take care of my mother extremely well both with her medical care and her overall care for her general wellbeing. We cannot fault the care given to her by the carers and members of the team at Abbey Rose Care Home. We are kept informed of everything, as and when any issues occur with Mum's health the doctor is contacted and we are informed of what the issue is, what is to be done about it, and kept updated as things progress. We were very unhappy with things at her previous residence and this home has given us complete confidence that her care is 100%. Since arrival, she has not had any falls and this had become almost a daily happening and we are therefore very grateful to the home taking great care of her with the various issues she specifically has blindness, is very deaf, diabetic, and with dementia - we thank you for giving us peace of mind.

My experience visiting my mom was very professional, caring - nothing too much trouble.

Under the outstanding leadership of the manager, all the staff are professional, personal and passionate about the care and support given to both residents and their families. The approach during Covid has been outstanding in trying to both protect all the residents and staff while at the same time trying to keep families connected and where possible in contact with their relatives.

During very difficult circumstances, our concerns and queries were dealt with promptly and efficiently. Covid-19 has brought many challenges for families of residents, it has been very difficult not to visit but there is reassurance in the knowledge that Mom is being cared for and kept safe.

Mom has previously stayed at Abbey Rose on three separate occasions with very positive outcomes but her last respite stay was very different. Mom's dementia had deteriorated, the staff, we feel, were unable to manage her more challenging condition. The safeguarding put in place to monitor her was inadequate and was able to abscond, but luckily returned safely by a member of the public. It did mean that Abbey Rose had to review procedures, one being, to ensure that other vulnerable residents were relocated within the home to reduce a similar risk. We had been told that they would not accept Mom again and then told this might be reviewed but we're not so sure they can meet her needs. Also, a number of Mom's personal belongings were not returned even after reminders. Have seen comments regarding the handling of Mom being able to abscond have not been complementary and we would agree with what was said. We would not say, do not send your loved one there. We are only putting forward our experience.

Beautiful care home photos, in my opinion, do not do it justice. It's so lovely along with the staff. The garden room was full of bright sunshine. The reception area is bright and airy with lovely touches to detail. Staff are so accommodating nothing to much trouble in these unreal times. Surrounding gardens are beautiful - plenty of care spaces - excellent. Well done to everyone. I know my mom's getting well cared for. Thank you.

My sister is under care at Abbey Rose - I live in Hampshire and have to deal with a good deal of her affairs remotely, which can be difficult at times, but many many thanks to the wonderful receptionist today, who, without any prompting, helped my sister, who was having a lot of difficulties with her phone - my sister was going to send the phone back to me by post for me to sort out, so the kind receptionist took ownership of the problem - not only did she use her initiative to phone the network provider, she finally resolved it! Was very impressed by her help and extremely grateful so a big thank you again!

All the staff are always approachable and friendly and they always answer any queries I have in an efficient manner. I am really impressed with how they have handled the coronavirus crisis with their ability to provide the means to visit my mother and take the rapid coronavirus test.

Was very pleased that the visiting room has now been fitted with a microphone, it made my visit much easier not having to use a phone.