

Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)



Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)


Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.
Heartlands Care Home...
Care Provided by Heartlands Care & Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Heartlands Care & Nursing Home for full pricing details and T&Cs.
Contact Heartlands Care & Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Joanne Cox (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Heartlands Nursing & Care Home is open to visitors at any time.
Parking
- There is a car park on site and in the surrounding residential streets.
Heartlands Care & Nursing Home Reviews (87)
Heartlands Care & Nursing Home has a Review Score of 9.7 (9.703) out of 10, based on 19 reviews in the last 2 years.
Over all time Heartlands Care & Nursing Home has 87 reviews.
The care home is always clean and tidy, and the variety of meals and snacks are great.
Thank you for leaving a review and recommendation for Heartlands Nursing Home. It is wonderful to hear that you are so happy with our care for your loved one.
The transition from a rehab facility to Heartlands was flawless. Mother received the best care and attention from the team. The attention to detail in making mother feel welcome was tremendous. The professionalism and caring from all the staff we engaged with must be applauded. Every single one of them treated us like family, making the whole experience a pleasant one. Thank you.
Thank you so much for your kind words, we are happy to make your family and loved one feel so comfortable. We are honoured to care for your Mum.
I can't say enough nice things about this home and particularly the management. They are the loveliest staff team you could ever meet. My aunt and I have been visiting my uncle in the home for over 18 months now and we now feel like family. The home manager is amazing shes so professional but so fair and robust in her approach, she will have your back when needed. The rest of the staff from the care team, the cleaners, and everyone are so friendly and approachable. My uncles care is second to none, yes there's been a few small issues but once you raise them they are dealt with straight away if you go to the right people. Overall im so glad my we chose this home for my uncle.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. We are delighted to hear how happy you are with our staff team and their care of your Uncle.
Fantastic 10/10
Thank you for your glowing review of Heartlands Care and Nursing Home. Our staff team always strives to go above and beyond, and your feedback means a lot.
I think over all everything is lovely and clean and the care is very good. The food are very good. They try to get as many of the residents to involve in the activities.
Thank you for your kind review. We're delighted to hear that you appreciate the care, cleanliness, and activities we provide. Your feedback means a lot to us!
Although, out of the areas choice, my dad was lucky enough to get a placement here.
I have seen and been to many care homes, but none come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.
Thank you so much for your kind words, we are honoured to have your dad stay with us and caring for him is a privilege.
My father-in-law as been in Heartlands Nursing Home for a good few months, he is well cared for and the staff are very caring and reassuring, previous to this time his wife was in there only very short time but same again. Very good care by carer's and senior care to even housekeepers to everyone. Even gone above and beyond video calling his son in Australia for him to talk to. This home is excellent.
Thank you so much for your kind words. It is a pleasure to care for your father-in-law. I will share all your comments with the team.
We put our uncle into the care home as well due to his deteriorating health at the age of 94, our previous experience with the home told us it was the right place for him to end his days, he was blind and living alone up to this point, and had starting falling at home, he couldn't see but could hear and his mind was perfectly sharp, he told us on day 2 he felt better enough to know he'd done the right thing, which is all we could've asked for, sadly our uncle passed away shortly after his 95th birthday, we are just sad he didn't ask to be moved sooner so he could've enjoyed Heartlands care home for longer.
Thank you so much for your kind words. It was a pleasure to be able to care for your loved ones. Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards
We found Heartlands to be caring, friendly and with first-class facilities. All residents are made to feel special, important and involved. When the time sadly came for end-of-life care, care staff kept up fully informed and cared for Mum with invaluable kindness and sensitivity, ensuring her comfort and dignity at all times.
Thank you for taking the time to fill out a review for Heartlands Care and Nursing. Your lovely words are appreciated and will be shared with the staff team. Warmest regards
The standard of care is good, and staff is friendly. Manager listens to any concerns and tries to rectify them. I would recommend Heartlands, it is a good friendly and caring home. Good parking facilities.
Thank you so much for your kind words. Our team are proud to care for your loved one.
The sink in the en-suite shower room blocked up for well over a month and is still not fixed! Not allowed small fridge in room, so food and fruit often goes off and gets mouldy. Clothes go missing when given in for washing, so have to hand wash in the room. No translators are available to communicate with staff. Personal belongings go missing from the room. Do not cater for food I would like to eat.
Thank you for your review. We're truly sorry to hear about the issues you've raised, and we want to assure you that we take all feedback seriously as it helps us improve the care and services we provide. To address your concerns in more detail, we encourage you to reach out to our Home Manager, who would be happy to discuss this further with you and work towards a resolution.
Heartland's Care Home is fantastic. Lovely staff, kind, caring and patient with vulnerable elderly people. Beautifully kept facilities and the food is fantastic. Highly recommend to everyone. Nothing is too much trouble. Our family is very happy with the care our mother receives.
Thank you for them lovely words, It is a pleasure to be able to care for your mother in law. We at Heartlands are proud to have you all as part of our Heartlands family.
The staff always put residents' health and well-being first. They ensure that everyone is entertained and encourages residents to take part in activities. They always ask family members if they are ok and address any concerns we have.
The family are just as important as the residents that live in Heartlands. We are so happy to hear that you feel welcome and you're happy with the care your loved one receives. Thank you for your kind words.
I have always been happy with the care given in the home and all staff that have worked there and with my mother, from her time going into the care home in 2018. I was also very satisfied and grateful with the teams involved with my mother when the tragic death of my husband in 2022, which made visits to see her more difficult. They all made sure Mom was OK and had personal items she needed due to me not being able to go.
Thank you so much for your kind words, I will share them with the team. It is a pleasure to be able to care for your Mum the way we do and we are more than happy to support you as a family.
Heartlands is brilliant. My dear cousin has settled so well. The quality of care is excellent in every way. My cousin is happy and relaxed. She is engaged in activities and kept active through trips and activities. The staff are superb- skilled, caring and kind.
Thank you so much for your kind words, I will share this with the team at Heartlands. We are so happy we are able to provide the care your cousin needs and requirements.
The care home is a warm and pleasant environment, it is spotlessly clean. All the staff are friendly, nothing is too much trouble. There is a great variety and choice of food and activities. I have peace of mind since getting to know the team and would recommend the home to anyone.
Thank you for your kind words about our home. We are so pleased that you and Mum are comfortable and happy.
We as a family are so pleased with the care our mom has received in the past 5 months of her stay. All of the staff are so caring and the daily activities the team provides for the residents are fantastic. We would have no hesitation in recommending this lovely home.
Thank you so much for your kind words, It is a pleasure to be able to care for your Mum. I will share your lovely message with the team at Heartlands.
Heartlands is caring and the staff are so welcoming and show empathy. Nothing is too much trouble, all staff are very supportive and understanding. Home is sparkling clean!
Thank you so much for your kind words, Your support means a lot to us and we are so happy we are able to help and support you and your loved ones.
We cannot thank the staff enough at Heartlands Care & Nursing Home for the care and compassion they showed my mom. Once Mom settled in the home, she was more relaxed and made some friends. Nothing was too much for the staff when it came to looking after Mom. Getting Mom into the home was made easy by all the management at the home. I would recommend this home to other people if they were looking for a care home for one of their family members.
Thank you so much for your kind words. It was a pleasure and a privilege to care for your mum in the Heartlands Care Home, and it was great to get to know you all as a family.
Many thanks for the care, compassion and dignity shown to our father in the short time he was with you. It was very comforting to know he was in such caring and safe hands. I would also like to thank all the staff for the friendly and caring manner they treated our family.
Thank you for taking the time to write a review for Heartlands Care and Nursing Home. Your kind words and feedback are appreciated and it was a pleasure caring for your Father for the short time he was with us. Your comments will be shared with the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Heartlands Care & Nursing Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Heartlands Care & Nursing Home.
Meet the Team (2)

Jo Cox is our Home Manager at Heartlands Care & Nursing Home. Jo is passionate about providing the highest standards of care and support for our residents. Jo and her team take time to get to know each of our residents and their families individually, providing the very best person-centred care and support.

I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.
Frequently Asked Questions about Heartlands Care & Nursing Home
What types of Care is Heartlands Care & Nursing Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heartlands Care & Nursing Home have?
There are 66 Single Rooms.
What are the Facilities & Services at Heartlands Care & Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heartlands Care & Nursing Home to the centre of Birmingham?
4.3 mile(s) as the crow flies, distance by road may be significantly further.
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