Heartlands Care & Nursing Home

50 Broadstone Road, Yardley, Birmingham B26 2BN
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9.8 85 Reviews
  • Heartlands Care & Nursing Home, Birmingham
Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.

Heartlands Care Home is spread over three floors and registered to provide personalised, family-led care in a luxury yet homely environment, but at an affordable cost to the local community of Birmingham. The home boasts 66 en-suite bedrooms, a family room, relaxation spa, private dining room, café/bistro, cinema room and a garden room.

Residents enjoy a wide range of activities and events, led by the well-being and activities team who get to know each resident individually and support them to continue to enjoy their hobbies and interests.
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Care Provided by Heartlands Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Heartlands Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Cox (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Heartlands Nursing & Care Home is open to visitors at any time.

Parking

  • There is a car park on site and in the surrounding residential streets.

Heartlands Care & Nursing Home Reviews (85)

9.8

Heartlands Care & Nursing Home has a Review Score of 9.8 (9.792) out of 10, based on 23 reviews in the last 2 years.
Over all time Heartlands Care & Nursing Home has 85 reviews.

Overall Experience
  • 67
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Date Published
  • 85
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Reviewer Connection to Heartlands Care & Nursing Home
  • 33
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Total of 85, showing 61-80
Review from Michael M (Resident) assisted by family/friend published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very professional, friendly and helpful. Management are always open to suggestions. Food is a good variety.


It's lovely that the home always smells fresh.

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Review from April H (Friend of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we entered Heartlands nursing home we knew that this was the right home for our friend.
As soon as you walk into reception you are met with a warm welcome. The management are extremely helpful and made you feel at ease, and can go and talk to them at any time, it's great to see that they
are involved with both staff and residents' well being and not just sat in an office.
The cleanliness of the home is exceptional, ALL staff from the management, cleaners, carers and nursing staff, are very approachable, professional and friendly. The food is plentiful, residents always have a good choice to chose from.
Residents are free to use any of the facilities, such as the cinema room being one, then there is the shop, and pub. The garden is well kept and secure.
My friend has been a resident for a while now and the difference in both her mental and physical health has been amazing, she is very happy to be there, saying that the staff make her feel wanted and loved.
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Review from Debra L (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was diagnosed with widespread cancer and given 4-6 weeks to live. I stayed with him for 7 days and nights and I never went home, the staff looked after me and dad like we were family, they were fantastic. Dad died after 10 days. The home management were two lovely ladies and a lot of the staff
came to dads funeral. I will never be able to thank them enough.
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Review from Colin W (Son of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, Heartlands Care Home is an outstanding facility and I would highly recommend it to other service users.
The Care Home is extremely well managed, creating a safe friendly environment for residents, staff and their families.
Staff are exceptionally kind and caring and resolve any issues
promptly and efficiently and their dedication and devotion to ensuring that residents are happy, active and enjoying life is magnificent.
The home offers a range of stimulating and creative activities during the day and all areas are clean and tidy.
The care given to my mother has dramatically improved her mental health and I have no doubt that being at Heartlands has extended her life.
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Review from Lesley A (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and after only two weeks have built up a good relationship with mum. Mum enjoys the smart environment and the activities mum no longer calls me for help as the staff are able to meet her needs.
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Review from S W (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely clean.
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Review from Joanne M (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff with great communication. Caring home and staff. Spotless clean. Offers a safe and friendly environment.
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Review from Tracey P (Daughter of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making the difficult decision for mom to go into a care home we set out to find one to meet her needs.
From the moment we walked in to look at the home we knew this is the place for mom
An Administrator assisted us with all the information and paperwork to get mom moved from hospital to the
home.
The manager sat down with us as a family and reassured us that mom would be cared for and her complex needs would be met.
All the staff are friendly and happy on mom's arrival.
We can see the difference in mom, she's happy, content and her appetite is back, down to the amazing kitchen staff.
One of the nurses, in particular, is clearly in the job for the love of the patients. Everyone loves him.
We are truly lucky to have found this beautiful home.
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Review from Brian V (Son of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is a resident of Heartlands Care Home. She seems to be quite settled and happy. We believe she gets adequate care and attention to her care and needs. The home is very well lead by management and the staff who are always pleasant and helpful when we visit. We get regular updates and reviews
on my mothers care. I feel this reflects on staff and management working as a team.
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Review from Elaine S (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home is run very well. My mother is well looked after. The staff are very nice and caring. Lots of activities for residents.
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Review from C E (Son of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The recent move into the new building now provides a very clean and pleasant situation for both the residents and visitors. The facilities and conditions are excellent and the staff very friendly and helpful.
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Review from Darren C (Son of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Whilst the new building is outstanding, unfortunately, the same staff remain from the old building. Most of whom are just purely in place to earn a wage without any concern to residents' needs no matter how simple - seems to be too much hassle. My mother had 3 seperate incidents which could have been
avoided by staff simply doing their job however I highly commend both care assistants who are outstanding staff. Thank you from my mom and family. You are amazing a true credit.
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Review from Marion V (Mother of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager has made a positive difference to this nursing home. The new building is wonderful and the staff are caring and very helpful.
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Review from David M (Son-in-law of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very well looked after he is always clean and well dressed. I think the staff are always welcoming and helpful, and always keep us informed over dads health.
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Review from Shirley B (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review I felt went very well, very informative and caring. Help would be on hand as and when needed. I thought the people giving the review were showing great interest and very obliging. I find the staff very caring and I feel I can go and ask if I need to know anything.
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Review from Linda W (Daughter of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to find this home for my mum. It is a very homely place. The staff made you feel very welcome. I was happy with the care my mother received there. All the people that were residents seemed happy to be there. At the end of her life, my Mum was treated with dignity and respect. There
were also lots of activities for the people to do there.
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Review from Wilford C (Husband of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care given to my wife, who had a massive stroke and needs 24-hour care, has been very satisfactory.
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Review from Brendan C (Cousin of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that since the years my cousin has been here at this care home that I have no complaints to make about him or the staff he gets well looked after.
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Review from Anthony E (Son of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because the home is in the transition from old to new at the moment. Some of the answers (i.e state of rooms etc) will not be a true reflection of existing facilities. But overall, staff and carers attitudes are excellent and give you great peace of mind about residents comfort and dignity.
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Review from Doris W (Resident) assisted by family/friend published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home staff very helpful and polite. The food is very good, I feel safe and sound. I would recommend the care home to others.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Heartlands Care & Nursing Home is calculated as follows: ( (241 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 274 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Sevgi

Sevgi Halil

Job Title: Customer Relations Manager Joined: 2021

Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.

Karen

Karen Carter

Job Title: Administrator Joined: 2021

I am the Homes Administrator and I support the management team along with other departments in the home.


I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.


I assist all families and residents with general enquiries and help our residents manage their finances in the home.

Tracy

Tracy Davies

Job Title: Activities and Well-being Coordinator Joined: 2005

I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.

Joanne

Joanne Cox

Job Title: Home Manager Joined: 2024

Jo Cox is our Home Manager at Heartlands Care & Nursing Home. Jo is passionate about providing the highest standards of care and support for our residents. Jo and her team take time to get to know each of our residents and their families individually, providing the very best person-centred care and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heartlands Care & Nursing Home to verify any information. View our terms and conditions. Heartlands Care & Nursing Home has an Enhanced Service - more info.