

Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)



Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)


Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.
Heartlands Care Home...
Care Provided by Heartlands Care & Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Heartlands Care & Nursing Home for full pricing details and T&Cs.
Contact Heartlands Care & Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Joanne Cox (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Heartlands Nursing & Care Home is open to visitors at any time.
Parking
- There is a car park on site and in the surrounding residential streets.
Heartlands Care & Nursing Home Reviews (87)
Heartlands Care & Nursing Home has a Review Score of 9.7 (9.703) out of 10, based on 19 reviews in the last 2 years.
Over all time Heartlands Care & Nursing Home has 87 reviews.
My dad was in the Heartlands Care Home, the care and attention he received was amazing, if ever you needed a home for your loved ones to stay this is the care home to pick, the care they also gave us as a family was second to none, from reception to all the care staff they went above and beyond, I really cannot praise the care team enough.
My father was brought into Heartlands Care as end of life. The care he received was amazing. The staff go above and beyond with him but also with us as a family. We had some rough days but there was always someone for a cuddle and a chat. I would recommend your beautiful home. It has so many lovely features. You are all amazing and made my dad's passing so nice, with people who genuinely care so thank you from the bottom of our heart, never change.
Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards
My mum has been in the home since September 23. The staff are welcoming and lovely to deal with. Mum's room is spacious with ensuite. The food is good and served on time. The nurses and managers are professional and caring. All of the staff are nice to deal with from the receptionist to the cleaners and hospitality. The place is kept spotless, and my friend after visiting Mum, said it was like a hotel. I would highly recommend Heartlands to anyone seeking a care/nursing facility for a relative or friend.
Heartlands Care & Nursing Home is amazing! From the moment I entered the building, the reception staff were welcoming, smiling, knowledgeable, and friendly. My partner and I were shown around all 3 floors and told about what each floor cared for, as we were looking for somewhere for my Mother-in-law. The facilities they have for the residents, regardless of whether they are able-bodied or bed-bound are brilliant. They have arts/crafts, singers, and bingo. The ladies can also have their nails/hair done. The men can have their hair cut and a shave. They feed their clients like kings/queens. As for the staff, what can I say, from the receptionist, carers, cleaners, cooks, handymen, manager, and the client liaison manager, all the staff is an awesome, amazing, wonderful, friendly team. They love their clients as if they were their own family. I would recommend this Home to anyone who is looking for a long-term home for a loved one. I can guarantee they will be loved and taken care of 24/7.
My uncle has recently moved into Heartlands Care Home with relatively short notice after a period of illness in the hospital made it clear that it was not practical for him to return to his own home. The team at Heartlands were reassuringly supportive and proactive in assessing him promptly and transferring him from the hospital, whilst keeping us updated throughout. Since his arrival, he has been provided with such care and attention that we can see he has quickly settled, and we look forward to seeing much more of him now that he is comfortable and close to us.
Thank you for taking the time to leave a heartfelt review. Your kind words mean a lot to us and will be shared with the staff at Heartlands Care & Nursing Home. Your uncle has quickly become one of our much loved family and we look forward to welcoming you again. Kind Regards.
Since my husband has been getting care at County Court. He has gone from not being able to walk to walking again, with help from carers. They restored his confidence to walk, he kept falling and lost his confidence. I can't praise the carers enough, they are friendly and professional and bring joy to the residents. I will wholeheartedly recommend the County Court Group. They bring dignity to dementia residents. Thank you.
Thank you so much for your kind words and feedback. We appreciate you taking the time to leave your review for Heartlands Care and Nursing Home. It is our pleasure to care for your husband and have him here as part of our family. Your comments will be passed on to the staff team. Best regards.
It has been a lovely experience for my nan although I was sat on the phone for half an hour just to find out how my nan is and she was sitting there filing her nails, but thank you to this lovely care home.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted your relative has settled in so well with us.
Since Mom has been in here, she has been looked after really well and all of the staff are so nice and work really hard.
So we are all so pleased we made the right choice. Keep up all your good work.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. We are delighted to care for your mother here at Heartlands and so pleased she has settled in well and you are happy with our care.
My mother came into care with you guys last year. I have seen a massive improvement in my mom as I did last year even better as she's settled in now. I cannot believe how she has settled in so well and looks so well in her apprentice you do and have done a great job looking after her love you guys keep up the brilliant work 5 stars.
Thank you so much for taking time to review Heartlands Nursing Home. It is lovely to hear how happy you were with the care and support we offered Mom.
Every member of staff looks after Mum to a very high standard and both she and I were happy with the service, it took a lot of worry off my knowing she was safe 24 hours a day in a lovely, clean, warm, friendly environment.
Mom settled in very well, the staff and other residents became an extended family to her. There was no strict regime, this allowed residents to relax and completely feel this was their home.
I don't think Mom could have moved into a better place to spend the rest of her days.
Heartlands is a modern, spacious and clean home. Bedrooms are also spacious with nice furnishings and en suite shower rooms.
My family and I would like to thank everyone for their care of Mom, who died on 20th December 2022, very peacefully and painlessly with family around her. We will always be extremely grateful to everyone at Heartlands, especially Mom's primary carers, who kept me well informed and updated on everything regarding Mom.
Bless you all.
The efforts the team went to, to entertain both the residents and their families over the Jubilee weekend were extraordinary and we had a lovely 2 days on-site at the care home. My husband and I have gained so much peace of mind knowing she is being looked after to the level she is receiving and hence our and my mother's quality of life has improved significantly.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we will pass your kind words on to the staff team. We are very pleased to hear how much you enjoyed our Jubilee celebrations and look forward to seeing you at Heartlands again soon.
The care given here to the residents and their families is excellent. Any untoward medical issues are dealt with promptly and professionally while keeping the family informed. Socially the residents are well catered for with special events celebrated, eg the Jubilee. The staff are all very friendly, welcoming and helpful.
Thank you for taking the time to write a review for Heartlands Care & Nursing Home. It is wonderful to hear how happy you are with our care at Heartlands, it is our pleasure to care for your friend as part of our family here.
Mom has been at Heartlands for just over a year now and seemed to be very unsettled at first. There's a major difference from independent living to living in a Care Home. The staff are all lovely and nothing is too much trouble. Also very good at keeping family updated on any health changes etc. I'm not saying it's perfect as things rarely are but any concerns/issues I have raised have been addressed. Keep up the good work. Care Staff are grossly undervalued........
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted to hear how much you enjoyed our jubilee celebrations, it was a wonderful celebration. I will pass your kind words on to the care team, it's fantastic to hear how appreciated they are.
It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care & Nursing Home and, since she moved in at the start of 2022, I find I can't, in all honesty, sing the praises of Heartlands Care & Nursing Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very committed to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting loved ones to be safe and happy. My thanks to all staff.
Thank you so much for such a wonderful review. I will pass this on to the team. Your mother-in-law is a lovely lady and a pleasure to care for, we are delighted that she has settled and is enjoying her time with us. Thank you.
The Manager has really helped with the whole process and you could not ask for any more assistance and thoughtfulness in this care home.
Thank you to all the staff.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. It is our pleasure to care for your sister here with our Heartlands family, it's wonderful to hear how happy you are with her care and support, I will pass on your thanks to our Home Manager and staff team.
My sister has been here since December 2021 to date we have had excellent results. As she has dementia we have up and downtimes to which they have coped very well with thoughtfulness and consideration.
Thank you for taking the time to leave us a review. We are so happy that your sister has settled with us and that you have been happy with our care. Best wishes.
My mom went into the care home for respite last June and remained a permanent resident The home is very friendly lovely staff and management go above and beyond with making everything run smoothly. They have a lovely choice of food and snacks plus a variety of drinks. They have activities every day where the residents join in and seem to enjoy themselves. You're always greeted with a very happy team. You are always kept updated with what is going on with your loved ones and through all this with Covid they have done a fantastic job looking after all residents when they couldn't see their families. They should all be very proud and thank you for looking after my mom, love to all.
Hi Elaine, thank you for leaving such a lovely review. We are delighted that your Mum is happy with us and that you are happy with the service provided. Best wishes.
We decided on Heartlands as the reviews were good and we were able to view pictures and a virtual tour of the home. The Customer Relations Manager was amazing, she answered all of our questions and supported us during the settling in period for Dad which was a difficult time for all of the family.
All of the staff at Heartlands are amazing, I can honestly say over the month's Dad has been there I don’t have one complaint or concern.
To anyone going through the difficult decision of finding a care home for a loved one, I would definitely recommend Heartlands.
Thank you for taking the time to write a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It's wonderful to hear how happy you have been with our care of your father and how well he's settled in with us. I will pass your kind words on to our staff team.
My dad has recently moved into the residential care home. I am delighted with the care he receives. He is well settled and the staff are very caring and professional. They have a lot of laughs and fun with the residents and enjoy their job. They have looked after my emotional wellbeing as well!
Julie, thank you for taking the time to write us a review, we really appreciate it. We are delighted that Dad has settled in so well and that you are pleased with everything. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Heartlands Care & Nursing Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Heartlands Care & Nursing Home.
Meet the Team (2)

Jo Cox is our Home Manager at Heartlands Care & Nursing Home. Jo is passionate about providing the highest standards of care and support for our residents. Jo and her team take time to get to know each of our residents and their families individually, providing the very best person-centred care and support.

I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heartlands Care & Nursing Home to verify any information. View our terms and conditions. Heartlands Care & Nursing Home has an Enhanced Service -more info.