

Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)



Excellent care home. Extremely good facilities. Superb staff. Superior rooms. Extremely cleanS W(Daughter of Resident/Service User)


Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.
Heartlands Care Home...
Care Provided by Heartlands Care & Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Heartlands Care & Nursing Home for full pricing details and T&Cs.
Contact Heartlands Care & Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Joanne Cox (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Heartlands Nursing & Care Home is open to visitors at any time.
Parking
- There is a car park on site and in the surrounding residential streets.
Heartlands Care & Nursing Home Reviews (87)
Heartlands Care & Nursing Home has a Review Score of 9.7 (9.703) out of 10, based on 19 reviews in the last 2 years.
Over all time Heartlands Care & Nursing Home has 87 reviews.
My sister has been in the care home for several months. I cannot fault the home in any way. She is very happy there, treated and looked after so well. All of the staff, carers etc are wonderful and so caring and polite. I am most impressed with everything and feel extremely lucky to have my sister in such a lovely place.
We are so happy that she has settled and she is a pleasure to have with us. We are happy to hear that both you and your sister are happy with Heartlands. Thank you for taking the time to leave us such a lovely review, we really appreciate it. Best wishes.
I thank all the staff for all the kindness and care they gave, it is the best home you want your relatives to go into, it is like a luxury hotel.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It was our pleasure to care for your Uncle as part of our family here at Heartlands. I will pass your kind words on to the staff team.
Heartlands have been exceptional in their care for our Mom. All of the staff do an amazing job to care for their residents. The food is plentiful and of great quality. There are activities throughout the day for residents to join in with, should they wish. The management is quick to respond to any new safeguarding issues which may arise and the health and happiness of the residents and support for their families always feel of paramount importance. I would highly recommend Heartlands to anyone who is seeking a top quality caring residence for a loved one.
Thank you for your review of Heartlands Care Home, we are delighted that you are so pleased with the care of your mother. Thank you for your kind recommendation.
We are extremely grateful to the management, care and administrative staff for their professionalism, compassion, care and dignity offered our beloved mother. She received excellent care from January 2019 until October 2020 when she passed away peacefully. We were kept informed when she declined, and all staff (nurses, carers, reception and management) were sensitive and compassionate. They do an amazing job of caring for their residents, whilst working under tougher restrictions, as a result of the coronavirus. We would wholeheartedly recommend them to anyone seeking care for their loved ones! Fantastic team! Thank you again!
Thank you for taking the time to write a review for Heartlands Care Home, it was an absolute pleasure to care for your Mother. I will pass your kind words on to our staff team.
Thank you for all you do for her and us.
Thank you for taking the time to leave a review for Heartlands Care Home, I will share your very kind comments with the staff team. We are very pleased to hear that she has settled well with us and is happy here as part of our family at Heartlands.
Since our mother has been in Heartlands Care & Nursing Home she is a completely new 86 year old, she is interacting with every activity even to a church service which she really enjoyed. Our mom can't praise all staff enough saying how helpful and lovely they all are. Mom has got continuous company which is what she needed, she says it's like a hotel, you have whatever you want to eat, just ask them. Our mom has made some friends also which is also what she needed. We would recommend Heartlands Care & Nursing Home to everyone who needs this service, all we have so far is positive. Thank you to all the staff who work here whatever your role may be.
My Nan was moved in to Heartlands through lock down. This was really hard on our family especially knowing we wouldn't be able to see her. We have had nothing but support and we, as a family, have felt so overwhelmed at times and it is a great relief to know that my Nan is safe and well and being looked after by people that genuinely seem to care about her. Although I haven't been able to visit yet, my mum has and she said the home is beautiful. I have seen pictures of my Nan's room and one of the managers sent us a virtual tour. As we couldn't visit or get transport there, one of the managers also drove to my Nan's home to collect some of her belongings so she had clothes, photos and her favourite blanket in her room. I felt that was above and beyond - what a lovely thing to do. Whilst Nan is frail and unable to take part in most activities, we have received photos of her and we have seen her participate which is really reassuring. Thank you for everything you have done, you're all amazing.
Thank you for reviewing Heartlands Care & Nursing Home, it's a pleasure to take care of your Grandmother and we are delighted that she is part of our family here at Heartlands. I will pass your comments on to our staff team.
I wanted a good care home for my uncle that gave him a good quality of life still with no restriction on moving around and somewhere for him to be happy and at home. I visited twice before my uncle became a respite resident and didn't need an appointment. I was welcomed and shown around an extremely clean, friendly home that didn't disappoint. My uncle initially went for a few weeks respite but was soon one of the family there and I knew that it was the best place for him to have a good life with people who make him smile and love him. They have had very trying times this year but have provided so much fun and stimulation for all the residents, including giving one to one time when they need it. Food is good quality and residents are always clean and well cared for and treated with respect. I have no hesitation in recommending Heartlands. I have visited lots of care homes but here was the place I had in mind for my uncle and it has surpassed all my expectations.
Thank you for taking the time to leave a review for Heartlands Care & Nursing Home we appreciate your kind words and feedback. It is a pleasure to care for your Uncle and he is very much part of the Heartlands family, we are very pleased to hear that you are so happy with his care and support.
We had no idea what would be the outcome of my uncle going into care and we didn't deliberately choose Heartlands care home but you'd never believe how glad and grateful we, the family, are that we're with Heartlands. The team are absolutely brilliant and are such great caring people with a special mention for the staff member who smoothed out every problem and concern for the family, nothing is ever too much trouble for the team. The home features regularly on Facebook and we get to see the daily activities that have taken place in the care home. Would I and the family recommend Heartlands care home? Absolutely and without any hesitation.
Thank you for your very kind review of Heartlands Care & Nursing Home, we are delighted that you are happy with the care your loved one receives. I will pass your lovely words on to our care and nursing team.
My mom has been here for over six months and she has settled in very well. I am so glad we chose this home for her as they have shown understanding, compassion and true care for her happiness and well being. The environment is lovely and the staff are always there to help whatever the request. There is a warm welcome on every visit and I cannot think of a better place for my mom to be.
They do lots of things like baking, crafts and singing with the residents.
This was our family's first experience of a care home and from first to last we have been impressed with the professionalism, care and friendliness shown by all members of staff. They made our father feel totally at home and really tended him thoughtfully and considerately. The staff and management always make you feel welcome and go the extra mile for the residents. We would have no hesitation in recommending Heartlands Care Home.
Having had a bad experience with another care provider, as a family, we have been very pleased with the service my father is receiving. The home is friendly and everyone from management though to all support staff and careers are friendly and they genuinely care and attempt to put a smile on the face of the residents.
My mother is a dementia resident at Heartlands Care Home and, having viewed several other residential care homes with some despondency, eventually found Heartlands, and the decision to place her there has not been regretted. She is happy, safe, well looked after and treated with the dignity she deserves. The care staff go above and beyond to make sure the residents are well cared for, feel valued, feel they are part of an extended family, and are kept occupied with various activities. The surroundings are lovely, always clean and tidy, and it's a pleasure to visit. The support staff are always at hand, helpful and cheerful, just what was needed when I had to make the difficult decision to place my lovely Mom into care because of her advanced dementia. I would highly recommend Heartlands Care Home.
Having recently moved my husband who has Alzheimers into Heartlands for respite care, I have been really impressed with the environment and accommodation. The care and support provided by the staff and management team has been excellent not only for my husband but also to myself at a difficult time. It feels like one big family.
This is a wonderful home. I cannot thank the staff enough for the love and care they show to my nan. It was so hard on all of us to see her go into a home. The first home she went in to was appalling and we felt so guilty that she had not been treated with dignity, Heartlands go above and beyond and she is so happy now. For the first time in years, myself and my mum have been able to sleep. She really enjoys the activities and we love to see her taking part and having fun. The home is beautiful and always so clean. We would like to thank one member of staff in particular, she has shown so much care and compassion to not only my nan but us. It was a very emotional time for us all and she honestly couldn't do enough for us. She's worth her weight in gold. Thank you to everyone that looks after her.
My brother-in-law has really settled and improved here. I would love to move in myself.
I have found all members of staff very helpful and easy to communicate with, they are welcoming, pleasant, and professional.
I would like to congratulate Heartlands care home for their hard work, friendliness and commitment to providing outstanding care. My father has been in two previous homes and not once did I ever see him looking so well, clean and tidy. For the first time in two years, I came away with 100% peace of mind and reassurance and slept like a baby. Thank you, so much.
It would be good to see more people with capacity on the residential floor. Staff and management are terrific! Keep up the great work. Thank you!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Heartlands Care & Nursing Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Heartlands Care & Nursing Home.
Meet the Team (2)

Jo Cox is our Home Manager at Heartlands Care & Nursing Home. Jo is passionate about providing the highest standards of care and support for our residents. Jo and her team take time to get to know each of our residents and their families individually, providing the very best person-centred care and support.

I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.
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