Heartlands Care & Nursing Home

50 Broadstone Road, Yardley, Birmingham B26 2BN
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9.8 85 Reviews
  • Heartlands Care & Nursing Home, Birmingham
Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.

Heartlands Care Home is spread over three floors and registered to provide personalised, family-led care in a luxury yet homely environment, but at an affordable cost to the local community of Birmingham. The home boasts 66 en-suite bedrooms, a family room, relaxation spa, private dining room, café/bistro, cinema room and a garden room.

Residents enjoy a wide range of activities and events, led by the well-being and activities team who get to know each resident individually and support them to continue to enjoy their hobbies and interests.
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Care Provided by Heartlands Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Heartlands Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Cox (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Heartlands Nursing & Care Home is open to visitors at any time.

Parking

  • There is a car park on site and in the surrounding residential streets.

Heartlands Care & Nursing Home Reviews (85)

9.8

Heartlands Care & Nursing Home has a Review Score of 9.8 (9.792) out of 10, based on 23 reviews in the last 2 years.
Over all time Heartlands Care & Nursing Home has 85 reviews.

Overall Experience
  • 67
  • 13
  • 3
  • 2
  • 0
Date Published
  • 85
  • 0
  • 8
  • 23
  • 62
Reviewer Connection to Heartlands Care & Nursing Home
  • 33
  • 15
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 85, showing 81-85
Review from B V (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The review went well any concerns were listened to and acted on straight away.
Able to voice my opinion openly through, meaningful discussion.
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Review from Paul S (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff members are pleasant and caring and interact positively with residents. Although the home is undergoing extensive building work at present good standards of care are still being met. Staff members are approachable and will help with any enquiry we may have. My mother has and will I am sure, continue
to receive a high standard of care.
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Review from Pamela S (Daughter-in-law of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mam seems to be getting stronger and more alert of late. She is well cared for and appears to be relaxed and content.
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Review from R S (Son of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well cared for and is happy and content.
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Review from Peter C (Son of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been resident at Heartlands Care Home for 3 months now. It appears to be a cheerful, caring place. Particularly impressed with a professional attitude to medication and organisation of activities. Friendly and helpful staff.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Heartlands Care & Nursing Home is calculated as follows: ( (241 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 274 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Sevgi

Sevgi Halil

Job Title: Customer Relations Manager Joined: 2021

Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.

Karen

Karen Carter

Job Title: Administrator Joined: 2021

I am the Homes Administrator and I support the management team along with other departments in the home.


I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.


I assist all families and residents with general enquiries and help our residents manage their finances in the home.

Tracy

Tracy Davies

Job Title: Activities and Well-being Coordinator Joined: 2005

I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.

Joanne

Joanne Cox

Job Title: Home Manager Joined: 2024

Jo Cox is our Home Manager at Heartlands Care & Nursing Home. Jo is passionate about providing the highest standards of care and support for our residents. Jo and her team take time to get to know each of our residents and their families individually, providing the very best person-centred care and support.

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