Neville Williams House

8-14 Greenland Road, Selly Park, Birmingham B29 7PP
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9.7 39 Reviews
  • Neville Williams House, Birmingham
Neville Williams House provides nursing care and is located on a quiet road in Selly Park, very near the park itself and a short walk from the Pershore Road. It has its own 12-bed specialist dementia unit, Bluebell Walk.

The team strive to enrich the lives of residents with personalised care, ensuring that every need is met with warmth and dedication. As a charity, every penny of its profits is reinvested into BCOP's nursing homes, enabling them to continually improve, innovate, and provide exceptional care.

The home has three communal lounges, the on-site Forget-Me-Not pub, which can also be reserved for family celebrations, a pet farm, a replica train carriage used for reminiscence therapy, a hairdressing salon and laundry. All rooms are en-suite and several have been refurbished in 2020 to make them more accessible for residents using wheelchairs, creating en-suite wet rooms and repositioning electricity points to be within easy reach.

Activities are designed around the interests of individual residents. Staff ensure residents’ privacy and dignity are respected at all times and support residents to make their own decisions about their care where possible.

Please watch the video to get a taste of the home.

As well as permanent care, BCOP provides short-term and respite places, as well as day care. Get in touch to find out more or have a look at the informative fact sheets on their website.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • Self-Funded Nursing Care: £1100 – £1600
  • Self-Funded Nursing Dementia Care: £1497 – £1600
  • RESPITE Self-Funded Residential Care: £1497 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1497 – £1600
  • RESPITE Self-Funded Nursing Care: £1497 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1497 – £1600

Fees starting from £1100, average fee £1598. Fees could be higher, depending upon individual care needs and staffing levels required to deliver appropriate care.

These prices are only a guideline, please contact Neville Williams House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Amy Beasley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Family and friends are able to visit at any time.

Parking

  • Neville Williams House has its own car park.

Neville Williams House Reviews (39)

Total of 39, showing 21-39
9.7

Neville Williams House has a Review Score of 9.7 (9.663) out of 10, based on 15 reviews in the last 2 years. Over all time Neville Williams House has 39 reviews.

Overall Experience

  • 31
  • 8
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Date Published

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Review from Terry M (Brother of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These are unusual times. Before Covid I used to travel 100 miles to visit my sister every three weeks. I have been very cautious about visiting but in late March. I and my partner saw my sister at Neville Williams House after a break of two years. I found her well and responsive after her 89th birthday.
The staff were welcoming, supportive and positive despite the difficulties of these pandemic times. I was much relieved but knew I could rely on the staff to take excellent care of my dear sister.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to review our home and the care we give to your sister. Thank you for trusting in our home and looking after your sister, our care comes from the heart at BCOP and pleased that this was felt by you.

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Review from P H (Niece of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Neville Williams go that extra mile to care for my uncle. It's so good knowing he is in safe hands.
They previously cared for my mom and I was impressed then so had no doubts about entrusting my uncle to their care. Many thanks

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you for your kind words, all of us at Neville Williams House try to make the experience for the residents and their families the best we can. It’s so nice that you have taken the time to show your appreciation which I will pass on to the team.

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Review from Patricia F (Wife of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neville Williams is an exceptional care home. All of the staff make it a home from home for all the residents, and they treat all of the residents with great dignity.
I am thankful that I found this place for my husband, he was coming for a couple of years as none resident, and he has been a resident
now for nearly three years.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for your lovely review. We are honoured that you chose Neville Williams House as the care home for your husband. I will pass on your review to the team.

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Review from B H (Husband of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are an excellent team, with the happiness and comfort of residents their absolute priority. Always welcoming and friendly, getting back to near-normal after the terrible restrictions all care-homes and residents have had to endure. The staff still take every precaution to maintain health and
safety of the residents, who are treated as part of a family.
Catering is excellent, and the gardens with their birds, animals and flowers provide a lovely haven of nature for the residents and relatives to enjoy.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to write the review. Our family ethos is a strong part of our home and I'm so glad you felt this when visiting your wife. I will pass your thanks on to our team whom I am sure will be delighted.

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Review from Angela C (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, Neville Williams is the very best nursing home that anyone could choose for their precious loved one, knowing that under their care, they are looked after with complete dignity and love.
All staff, in every role, know every resident personally, and they are the very best you would
find anywhere.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to write this lovely review. We are so honoured that you chose Neville Williams House to care for your lovely mum. I will pass on this review to our team whom I am sure will be delighted.

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Review from C W (Son-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff, in whatever role, offer very good care to the residents. The home is well run and provides activities and facilities appropriate to the care of all residents. The home is welcoming and supportive of others who attend to the needs of their resident relatives or friends at what is a
difficult time in their lives.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for such a wonderful review, The staff work hard to ensure that our relatives and friends of residents are also made to feel part of the BCOP family

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Review from G M (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother lived at Neville Williams House I experienced nothing but a caring and loving environment, where they had my mothers needs at heart. I could see the staff at every level were well trained and chosen for their caring qualities and friendly manner. They all had a special relationship with
their residents making each resident feel it was their home. The food was excellent. We never lost one item of clothing and the home was kept spotless. The gardens, cafe and animals gave someone with dementia somewhere to go. It was well managed and I was kept informed and involved with the decision. We were very lucky to find such a wonderful home for mum during her last very difficult 16 months. Heartfelt thanks from all the family and mum.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you so much for such a wonderful review, it is so gratifying for the team at Neville Williams House and helps to keep them motivated to continue to offer the high standards they are known for. The team also feel it was a privilege to care for your mum and get to know her family.
Kind regards.

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Review from S H (Friend of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly friend, for who I had POA, was in Neville Williams House for terminal care. She was bed bound with dementia so needed a lot of care. i was so impressed with the excellent care she received, treating her with love, care and dignity. As a nurse of 40 years it was some of the very best care
I have seen. I was also treated very well and always made welcome.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you for you wonderful review - it is especially uplifting to the team to see comments like this at this time, and I am so pleased that as a retired nurse, you have an understanding of how the team always aim to go the extra mile, not just for residents, but for those they love also. Please accept our condolences on your loss, I hope you are coping well.
Stay safe and healthy, kindest regards
Janet Galloway

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Review from Heather M (Friend of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly friend (with dementia) who was bed-bound after a fall spent her last few days at Neville Williams House. I am immensely impressed with the care given to my friend. All staff (whether nursing, caring or support) delivered very professional care, but it came over as very natural - more like
they were caring for a favourite relative in her own home! Staff very quickly learned my friend’s preferences and encouraged her to try things, but allowed her to say no! In short, she was treated as an individual. As a friend, the staff were friendly, professional and supportive. The atmosphere at Neville Williams is very happy - the staff clearly enjoy their work and they are well-trained. This indicates good management and training programmes.
All in all, I would have no hesitation in being cared for at Neville Williams House. I saw many nursing homes and hospices in my working life as a doctor - Neville Williams is as good as any I worked with.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Dear Heather,
Thank you for your kind review, it is always an inspiration to the team to hear positive reviews, and I am so pleased that you are happy with the home.

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Review from H M (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited several care homes before a decision was made for Mum and Dad to go to Neville Williams. We visited Neville Williams six times before Mum decided to move and they were great at the home, very patient, realising this was probably one of the biggest decisions Mum would have to make. Dad has
dementia/Alzheimers and Mum is physically not good so she could no longer give Dad the care he needed. Perhaps you could have a very good box below as I rarely give an excellent, but everything at the home is better than good.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you for taking the time to review Neville Williams House - it means so much to the team to receive positive feedback, and is always much appreciated.

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Review from Patricia M (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Neville Williams House for 12 months and I would simply like to let you know what I feel about her care. I really don’t know what I could say about the place to improve it. The staff are friendly and caring, the atmosphere is welcoming and the rooms are well thought
out. Best of all though is the food. Before coming into Neville Williams my Mother struggled with her food intake - she was steadily losing weight. But the food at Neville Williams has revitalised her appetite. It’s fresh, nutritious and tasty. Watching her enjoy her fresh vegetable soup, then steadily devour her main course, followed by a fresh-baked pudding covered in cream, warms my heart. I can’t tell you how happy it makes me feel to watch my Mother enjoying her food so much. She is so much stronger than when she first arrived at Neville Williams. Special thanks to the manager for being such a great manager and to the brilliant chef for such wonderful food. Well done.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you so much for your kind words. It is gratifying to know that we 'get it right' and such a boost for the team to have this acknowledged.

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Review from Donna P (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved here almost 4 weeks ago. I cannot believe the difference the care here has made. Staff are all so caring, kind and just so friendly. They are always smiling and I think this has made such a difference to my mum's quality of life. She arrived with 3 weeks to live. 4 weeks later, she smiles,
chats and can walk a little. This place is amazing! The food is incredible too.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Many thanks for your recommendation - it is always gratifying, and a great morale booster to the team, to know people appreciate their efforts. Kind regards.

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Review from Christine M J (Sister of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident since August 2018 and I have been very satisfied with all aspects of his care. This was reinforced this week when I personally received excellent care from ALL grades of staff when I was taken ill on my way out of the home.
Arrangements were made for me to be taken to
the A & E at the hospital. When I returned, the care to me continued. A friend who was with me was most impressed.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Dear Christine, how lovely of you to take the time to post this review, we do hope that you are now feeling better - looking after the family includes residents, staff and visitors - I am so pleased that staff at Neville Williams continue to demonstrate this!

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Review from Eric P (Husband of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to say that I was very fortunate to obtain a room for my late loving wife at the Neville Williams House the management team were excellent and the care staff wonderful and always so helpful. The standards at the Neville Williams house beyond reproach and in the evening my wife slipped peacefully
away. The evening nurses and carers were so kind dealing with my dear wife and myself this will never be forgotten. When I used to leave my dear wife in her bed I did think was she being looked after at night well after being looked after by evening staff all I can say that I should have never worried. Wonderful.
Many thanks to a wonderful home.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you for your kind words, whilst we are sorry for your loss, we know that 'shared care and affection' is so important to the team at Neville Williams, and your words will continue to inspire the team to uphold that ethos.

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Review from Tina S (Daughter of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I walked through the doors of Neville Williams I knew it was where we would want Mum to live. During her four and a half years there, they treated Mum like she was their own family.
I always knew she was in good hands, allowed me to go on holiday with peace of mind knowing she was well
cared for. Many times I would stop off to see Mum at random times, maybe even on my way home after a night out...they were always 100% welcoming of my visits regardless of the time of day. I came to think of all the staff as an extension of my family and always will do. These people go above and beyond and for this, I thank them all for making Mum's last four and a half years of her life so happy and knowing she was loved and cared for.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you for your wonderful comments, it is gratifying to know that this home achieves its social purpose - in such a loving and family-orientated way.

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Review from J S (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Neville Williams House simply can't be bettered. Complete care package meant mum was happy and relaxed throughout her time there. Every single member of staff ensured a jolly happy mum whose visitors and family were welcomed no matter when they called.
It has a garden, a petting farm and a pub and
open arms to all. Highly recommended - in fact I don't think you'll find better anywhere.

Reply from Janet Galloway, Head of Care & Quality at Neville Williams House

Thank you for your kind comments, it is always rewarding for the team to know their efforts are valued. We are always happy to have customers pleased with our service.

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Review from Mary B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has a welcoming feel. The staff are genuinely caring and thoughtful. A good effort is made at meal times and the food well presented.


I would like to see Mum making more use of the wonderful garden and out walking each day in the fresh air. It's great to have the pub to sit with Mum and have a private

space.

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Review from Sue B (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to make the difficult decision to place Mum into residential care. An awful dilemma for many families. Mum is 88 and has dementia and sight loss.
When we heard of the wonderful work that Neville Williams House are doing in the care of dementia patients it made our decision a lot easier.
All the staff from management to domestic staff are exceptionally kind and compassionate. What a tremendous relief to know that our beloved Mum is being cared for by kind hands.
The complex is immaculate. The rooms are spotless and being allowed to bring in Mum's personal belongings made it a familiar comfort zone for her to enter.
We have been overwhelmed by the ethos behind the care. A petting farm, a sweet shop, hair salon ... endless activities and now the addition of a functioning bar!!!
We have wept a million tears during the past few months. Like many families, we were overcome with guilt and sadness. The staff have given us the opportunity to smile again. Thank you!

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Review from Richard (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is currently in care with you and I have always been pleased with both the level of care and the openness of the carers to be able to discuss his condition and what is best for him.


Thank you for doing a professional job in difficult circumstances.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Neville Williams House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Neville Williams House is calculated as follows: ( (126 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 175 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neville Williams House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (3)

Amy

Amy Beasley

Job Title: General Manager

Joined: 2015

I have worked for BCOP for a number of years first starting at Neville Williams house as a nurse and then transferring to our sister homes. I have recently returned to Neville Williams as General Manager

Jackie

Jackie Simpson-Birkett

Job Title: Care Manager

Joined: 2022

Jackie worked as a nurse at Neville Williams House for several years before being promoted to Care Manager in 2022.

Libby

Libby White

Job Title: Activities Coordinator

Libby has been part of our team at Neville Williams for many years and she organises activities and events for the whole home to enjoy.

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