Neville Williams House

We visited several care homes before a decision was made for Mum and Dad to go to Neville Williams. We visited Neville Williams six times before Mum decided to move and they were great at the home, very patient, realising this was probably one of the biggest decisions Mum would have to make. Dad has dementia/Alzheimers and Mum is physically not good so she could no longer give Dad the care he needed. Perhaps you could have a very good box below as I rarely give an excellent, but everything at the home is better than good.

My mother has been a resident at Neville Williams House for 12 months and I would simply like to let you know what I feel about her care. I really don’t know what I could say about the place to improve it. The staff are friendly and caring, the atmosphere is welcoming and the rooms are well thought out. Best of all though is the food. Before coming into Neville Williams my Mother struggled with her food intake - she was steadily losing weight. But the food at Neville Williams has revitalised her appetite. It’s fresh, nutritious and tasty. Watching her enjoy her fresh vegetable soup, then steadily devour her main course, followed by a fresh-baked pudding covered in cream, warms my heart. I can’t tell you how happy it makes me feel to watch my Mother enjoying her food so much. She is so much stronger than when she first arrived at Neville Williams. Special thanks to the manager for being such a great manager and to the brilliant chef for such wonderful food. Well done.

My mom moved here almost 4 weeks ago. I cannot believe the difference the care here has made. Staff are all so caring, kind and just so friendly. They are always smiling and I think this has made such a difference to my mum's quality of life. She arrived with 3 weeks to live. 4 weeks later, she smiles, chats and can walk a little. This place is amazing! The food is incredible too.

Arrangements were made for me to be taken to the A & E at the hospital. When I returned, the care to me continued. A friend who was with me was most impressed.

Many thanks to a wonderful home.

I always knew she was in good hands, allowed me to go on holiday with peace of mind knowing she was well cared for. Many times I would stop off to see Mum at random times, maybe even on my way home after a night out...they were always 100% welcoming of my visits regardless of the time of day. I came to think of all the staff as an extension of my family and always will do. These people go above and beyond and for this, I thank them all for making Mum's last four and a half years of her life so happy and knowing she was loved and cared for.

It has a garden, a petting farm and a pub and open arms to all. Highly recommended - in fact I don't think you'll find better anywhere.

Has a welcoming feel. The staff are genuinely caring and thoughtful. A good effort is made at meal times and the food well presented.

I would like to see Mum making more use of the wonderful garden and out walking each day in the fresh air. It's great to have the pub to sit with Mum and have a private space.

We have wept a million tears during the past few months. Like many families, we were overcome with guilt and sadness. The staff have given us the opportunity to smile again. Thank you!

My father is currently in care with you and I have always been pleased with both the level of care and the openness of the carers to be able to discuss his condition and what is best for him.

Thank you for doing a professional job in difficult circumstances.