Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 141 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 128 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1176

These prices are only a guideline, please contact Perry Locks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Patience Rocha (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (128)

Perry Locks Care Home Reviews (141)

9.4

Perry Locks Care Home has a Review Score of 9.4 (9.379) out of 10, based on 41 reviews in the last 2 years.
Over all time Perry Locks Care Home has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Perry Locks Care Home
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Total of 141, showing 61-80
Review from Natalie S (Granddaughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My nan was a resident here, her room was dirty, and the carpet was stained. The pressure cushion on her chair had seen better days it had bits falling off it. She was given a footstool that had stains of some description on it. We couldn't see her for a long period due to covid outbreaks in the home.
When we did get to see her she cried a lot and said how poor the care was that she received, often waiting 20 minutes to use the commode, told to hold on or just do it in her pad. She complained that the assistance given to her when washing was minimal and she felt dirty. There were other people's clothes in her wardrobe and drawers and a carer put a t-shirt on her that wasn't hers and refused to take it off when nan complained, she said she was shouted at and made fun of by a few carers. I wouldn't recommend this home to anyone. Avoid.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

I am sorry to hear of your experience whilst your nan resided at Perry Locks. Please let me reassure you that all concerns raised are fully investigated and actions taken to reduce the risk of any incidents of this nature from occurring again. The poor experience that your nan received whilst at Perry Locks will not happen again. If you wish to discuss any of the concerns you raised any further, please contact myself on 0121 560598
Kind Regards

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Review from Karl W (Son-in-law of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
This is home is terrible, the management are doing their best to make it difficult for family members to visit, they are currently only allowing 3 appointments a day for the whole day, that means only three of the residents can have family members visiting them on any one day. On the weekends there
are no managers available, and the staff are not trained well enough to answer some simple questions. There have also been many occasions where we have attended and noticed other residents wearing our family member's clothes, also there have been occasions where our family member was left unwashed. We pay a lot of money for the care home to take good care of our family member, but we are not happy with the level of care they are giving. Though I understand that the Covid pandemic has meant some changes had to be put in place, the fact that most of the rules have now been lifted should mean that we at least have better access to our family member than this home is willing to offer.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

Dear Karl,
We are sorry that this was your experience at our service. Firstly, let me reassure you that there is no limitation to the number of visits for our residents in normal circumstances. However, we were unfortunately in outbreak at the early part of this year therefore the service could only accept essential visits into the home. We apologise for the inconvenience and upset this may have caused to both yourself and your family.
With regards to other residents wearing your relative’s clothes, the home has not permitted visits in communal areas since 2020. Therefore, relatives have had no access to other residents except their family member. Furthermore, we have a reliable laundry department that ensures that all residents’ clothes are washed, ironed and delivered straight into the residents’ wardrobe. As a home we encourage relatives to ensure that residents’ clothes and belongings are labelled to ensure that they are wearing their own clothes but unfortunately this is not always the case as identified by yourself on your visit to the home.
I can only apologise also that you found your relative to appear that they had not received any personal care.
To further enhance the support we provide within the service we have taken action to review the concerns you have raised and any actions arising from your concerns will be shared and addressed with our team to ensure an incident of this nature does not happen again. If you would like to discuss any of the concerns raised further please contact me on 0121 560598.

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Review from P P (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really like it here. Everything from the care, staff, my room, food, activities and safety. Everybody is lovely. I just don't like the fact that I can't walk due to my health condition but the staff are always available to provide me with all needed assistance and support. I will highly recommend
this care home to anyone if they need similar care of treatment.
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Review from J M (Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is pretty good living at Perry Locks Care Home, the staff are very good with the service offer. When I need support and I use the call bell, the staff come almost immediately to support me. I am happy here and have settled in. I feel safe. The staff are very respectful and kind.
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Review from M H (Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it could do with more staff at times. All the staff treat us with dignity. When the staff have time, they join in activities with us. The activities are very good from quizzes to exercise and last week we made our own pizzas. This went down with fun and laughter. All the staff are very friendly.
We take part in St David's Day, Valentine's Day etc. We also have has an English tea party which brought back memories for some of the residents. We are going through a refurbishment at the moment which I cannot wait to see so I could recommend this home.
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Review from Edna M (Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good conditions. Well looked after, good food and helpful staff.
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Review from Allan H (Husband of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally pleasant and helpful staff. Some strange restrictions during lockdown like not being able to see my wife for many weeks even through a locked glass window. Whilst elsewhere 60,000 fans allowed to a football stadium. I thought the window ban was over the top.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for your review, I am pleased to hear that the team have been pleasant and helpful and that you have enjoyed a positive experience. I understand that the restrictions put in place during the height of the pandemic may have been frustrating, however, the restrictions were necessary to ensure our residents and staff remained as safe as possible. The home followed and continues to follow, Government guidelines and company policy throughout the pandemic to maintain robust infection control precautions. If you would like to discuss your query further please contact me and I will be happy to discuss any concerns you may have, once again thank you for taking the time to complete a review.

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Review from James G (Husband of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my wife has been at Perry Locks Care Home, I have found everything to be of a high standard and all staff very cooperative.
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Review from E D (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the level of care my mum is receiving at Perry Locks. The staff are excellent, they treat mum with kindness and respect and they are always willing to answer any questions I have. Mum always looks so well cared for when I visit. She enjoys all the activities and facilities there
and she has really improved and gained since moving to Perry Locks.
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Review from K M (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Perry Locks Care Home, in Calthorpe House for one year. During her stay, Mum was well looked after especially during the pandemic when the family was unable to visit Mum. There was a language barrier but some staff played a key role at making Mum feel at home and that put our
family's mind at rest to some extent that Mum could communicate. We're very thankful to all the staff for taking very good care of Mum.
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Review from M H (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has recently moved over to Calthorpe House Perry Locks from another house. Since being there his level of care has significantly improved. The staff at Calthorpe are excellent especially the house manager and nurse. Nothing is too much trouble. He, for the first time, has gained weight and
I've even seen him smile, he seems so much happier and more engaged - I wish he had started here. I have regular updates about my father and all the staff regularly demonstrate how much they care and support him.
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Review from Keith D (Son of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom went to Perry Locks for respite care from hospital for 4 weeks. Because of Covid, she was able to stay as a paying resident. The family were so pleased, as family members have experience of the home already. Mom died within a few weeks and it was as though she had been there for years; staff are
so lovely and really cared for Mom, coming out to pay respects to her funeral. I cannot thank the staff enough and during such a difficult time.
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Review from L S (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in their care for just one-week fir his and of life. During his stay, all the staff showed him respect and really cared for him. They showed sympathy and compassion to myself and my family whilst following government guidelines due to COVID-19. What wonderful people they are even after
he had passed, they phoned me to say he had left their care and had made him comfortable for his journey.
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Review from A M (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother lived at Perry Locks Care Home from October 2015. From the time she lived there, the care staff were kind, caring and showed empathy and integrity. Mother had lots of health issues and was deaf from birth so they overcame many issues in her time there with thought and support too to her needs
quite well. Communication could be much stronger between house management and their staff to help the unit room more professionally. I felt sometimes it was awkward trying to understand their way of doing policy and procedures. Any serious issues, the main office supported and resolved. Activities have deteriorated over the last 2/3 years - no imagination and repetitive.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for taking the time to complete a review of our home. I was pleased to read that you thought our staff were kind, caring and showed empathy and integrity. I was disappointed to read that you thought communication could be stronger between our staffing groups. However, we will take this feedback on board and endeavour to improve upon this. I am pleased that you thought serious issues were resolved. Our Well-Being Team do try to offer a wide range of activities to cater to all our Residents. Your valued feedback will be cascaded to the team to allow us to improve upon the service we provide. Once again thank you for taking the time to complete this feedback.

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Review from D E (Relative of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative was taken to Perry Locks Nursing Home after we had the experience of having a close friend cared for at the home.
The staff have been absolutely brilliant in looking after our relative; they cared for him as if he was a member of their family with love, even up until the end. They were
patient with the situation surrounding the pandemic and still found ways for us to be able to see and communicate with our relative.
Leading up to our relative's death the staff went over and above for him; absolutely brilliant and we are ever so grateful to those who cared for our relative.
Communication was good, keeping us informed of any changes or concerns, attending meetings with external agencies, arranging personal care for hair and nails and listening to and actioning our concerns.
We would definitely recommend the Home.
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Review from J P (Nephew of Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle was a resident in Perry Locks Care Home for a period of 15-months until he sadly passed last month. He was very happy there, was well looked after and at his time of life and condition, he enjoyed his time there. Like the staff who were very caring and treated him with dignity. Inconclusion
a good care home.
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Review from A O (Wife of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perry Locks dementia unit is like a large family. The manager, all carers and staff are there not only for the residents but relatives, as your feelings are taken into consideration as well. Support is given to everyone at all times, as have known them all for 32-months.
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Review from J R (Resident) assisted by family/friend published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Night staff not treating me with dignity. Left in soiled pads etc. for a very long time. Complaint made. The day staff was very good, no complaints. Due to coronavirus, we were in our rooms quite a lot and unable to fully appreciate all facilities. Was there for respite after a hospital stay.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for completing a review of our home, I must apologise that on this occasion our service fell below your expectation, I would also like to thank you for the positive feedback that you have given in regards to our day staff. If you wish to further discuss any of the matters you have raised please contact me at the home, where I will be more than happy to speak with you.

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Review from J M (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father has been a resident for the last four weeks. Do date I have found the staff accommodating, informative, and attends to their needs. They have demonstrated to date that they take time to understand how best to deal with each resident in a respectful manner. Also very important to the resident
are kept clean throughout their stay. The activities they also provide are also good.
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Review from S R (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Perry Locks were extremely friendly, helpful and respectful to my mother. One was especially helpful and informative. My mother eventually returned home but I will certainly be contacting Perry Locks in the future as and when she needs residential care as I would not hesitate to entrust
my mother's care to them again.
Thank you.
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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.379 for Perry Locks Care Home is calculated as follows: ( (242 Excellents x 5) + (179 Goods x 4) + (51 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 477 Ratings = 4.379
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Perry Locks Care Home to verify any information. View our terms and conditions. Perry Locks Care Home has an Enhanced Service - more info.