Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG

Perry Locks Care Home, Birmingham, West Midlands
Perry Locks Care Home, Birmingham, West Midlands
Perry Locks Care Home, Birmingham, West Midlands

Perry Locks has a range of facilities to ensure high quality care is given to older people in a safe and supportive environment. The experienced and professional care team provide individualised, round the clock care to those who are living with dementia and to those who require palliative care. Respite and convalescence care is also available.

Consisting of four individual buildings, Perry Locks offers bright and comfortable accommodation including a pleasant conservatory and a traditional dining area. All bedrooms come with a 24 hour call system and views of the gardens and there are Wifi hotspots within the home. Residents have access to a GP, optician and a nutritionalist and reminiscence sessions are also available.

The home’s dedicated chef understands the importance of healthy nutritional mealtimes for residents and works hard to create a pleasing menu.

Residents of all abilities are encouraged to participate in engaging activities that include quizzes, crafts and armchair exercises. The home has strong links with the community, with schoolchildren and theatre groups regularly performing to residents.

Group: HC-One

Person in charge: Rebecca Bristow (General Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 128 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 128

Rooms with ensuite WC: 128

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Perry Locks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Perry Locks Care Home has a Review Score of 8.7 (8.726)

The Review Score of 8.7 (maximum of 10) for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Perry Locks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.218 for Perry Locks Care Home is calculated as follows: ( (150 Excellents x 5) + (79 Goods x 4) + (49 Satisfactorys x 3) + (11 Poors x 2) + (5 Very Poors x 1) ) ÷ 294 Ratings = 4.218

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.508 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.6 positive Reviews (128 registered maximum number of service users ÷ 5). 13 Reviews ÷ 25.6 Target = 0.508

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    8
  • Satisfactory
    3
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Perry Locks Care Home?

  • Extremely LIKELY
    13
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Perry Locks Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Partner of Resident/Service User
    2
  • more

My wife's birthday was extremely enjoyable thanks to the caring staff and nurses. Not only the decorations around her but the party atmosphere they generated along with the presentation of a birthday cake and photographs made my wife's day. As a general comment, the staff do an excellent job sometimes in difficult circumstances.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

All staff friendly and helpful.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I always found the staff more than accommodating. They got to know my uncle very quickly, although I must mention that his likes/dislikes with food, these were often not addressed also he was not always able to est the food placed before him as it was not cut up.

He was always clean and comfortable.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Clare Sheehan, Care Advisor at Perry Locks Care Home responded to this review on 12 Jan 2018:

Thank you for taking the time to feedback on the service provided by Perry Locks Care Home.

I am very pleased that you felt our staff were more than accommodating whilst your Uncle stayed with us.

The Staff work very hard to get to know our Residents likes and dislikes as soon as possible.

I also take on board your comments with regards to your Uncle’s meals and can assure you we will be incorporating your feedback into our next Staff meeting

We would like to thank the staff at Perry Locks for the amazing care that they showed our Dad.
He was receiving end of life care, and it was given with consideration, care, respect, and patience, both to Dad, and ourselves.
He was kept warm, spotlessly clean, and comfortable. All his needs were met in full.
Thank you so much to everyone in Calthorpe House.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the staff at Brooklyn House, Perry Locks very accommodating, friendly and pleasant. If I had any questions regarding my husband, they were, where possible, able to answer them.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 14 Dec 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My father was a resident at Perrywell House, Perry Locks for 20 months. I found the place to be clean, vibrant and very homely, all due to the staff that worked there. They were very helpful and cared for Dad with great pride in their job and also made friends and family welcome. The food was excellent and while Dad was able to eat, he enjoyed most of it. The staff at Perrywell are a credit to Perry Locks and I am glad my Dad spent his last year there.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 20 Sep 2017:

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband was in Perry Locks Care Home for just over a month in a palliative bed at Calthorpe House. He was very well looked after. The staff were lovely and did all they could to keep him comfortable.
The room was nice with a view of the garden and was kept clean. Food excellent. I am extremely happy with the care my husband received.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 05 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I was very pleased with the help of all the staff and all the people who helped me and my family. Thank you very much.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

The whole experience was extremely poor. Residents waited hours to be taken to the toilet after requesting to go. Clothes went missing despite staff being told not to touch or wash them. Toilets close to lounge out of order for three days leaving my mother trying to walk with a Zimmer long distances.
Complaints were made to management three times but nothing ever happened. Incontinence pads were used even though not needed.

How likely would you be to recommend Perry Locks Care Home? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Jeanette Holding, Customer Services at Perry Locks Care Home responded to this review on 25 Aug 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

He goes in Perry Locks for respite. He was well looked after, kept clean and comfortable, good food, and as he is bedbound was checked on regularly.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administator at Perry Locks Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Dad really enjoyed his stay here after a long spell in hospital. He stopped here for 7 weeks. The staff were lovely and really looked after him. His room was clean and he loved his food here. He enjoyed the entertainment that was put on for him. He was not looking forward to going into a care home but he was glad he did and had a good rest. Thank you, Perry Locks.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 06 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

On 20th March my mother was moved to Perry Locks from hospital.
I found the staff to be polite to Mom and the nursing staff were always more than happy to fetch outside medical help if it was needed, but most of the time they were able to cope with her needs themselves.
My only complaint was the food was always cold and never anything fresh.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administator at Perry Locks Care Home responded to this review on 12 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Security poor as I am able to walk in without being checked. Staff stood chatting whilst my aunt asked to go to the loo. They said they were not her carers that day! Day room/dining room not clean, with rubbish on the floor. Chairs and other equipment broken and in a dangerous condition.

How likely would you be to recommend Perry Locks Care Home? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Emily Wilson, Customer Service Administrator at Perry Locks Care Home responded to this review on 04 Apr 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.

My mother went to Perry Locks Care Home in May 2016 and is now a permanent resident. The staff are pleasant and helpful. Mom could not walk or feed herself but the staff assisted her to walk and feed herself, I can only speak as I find. I myself get along with all staff and management. We could not have got Mom up to the standard she is now and she will be 96 on May 17th 2017. We owe a lot to Perry Locks Care Home.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Perry Locks Care Home responded to this review on 17 Mar 2017:

Thank you so much for your feedback, we really appreciate it. I am so pleased that you are happy with the home. I hope your Mother continues to make progress and has a lovely 96th birthday. I will pass on your lovely comments to the home manager. The Bupa Customer Care Team.

Mom was admitted in EA capacity following a stay in hospital. I was reluctant to let her go to Perry Locks as I'd had a bad experience before with my dad, but it was almost a totally different place. It had been decorated with new carpets and curtains. Mom received a very warm welcome and immediately felt at ease, was given a cup of tea and something to eat. The staff were attentive and caring and all the family were made very welcome. The nursing staff and managers were approachable and helpful and guided in towards the correct agencies. The social workers were also knowledgeable and efficient and mom got a placement within 3 and a half weeks, which is how long it took to even see a Social Worker last time. We got mom a place in a home closer to me but would have been happy for her to stay as a permanent resident at Perry Locks.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Perry Locks Care Home responded to this review on 17 Mar 2017:

Thank you so much for your lovely review. I really hope your Mother settled in well and you continue to be impressed throughout her stay. I will pass your kind words onto the home manager. Best wishes, The Bupa Customer Care Team.

From the start of his respite visit husband was made to feel welcome and at home, well fed and warm the enjoyed his time at Perry Locks Care Home.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Perry Locks Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was in Perry Locks Care Home for only a few weeks under the Enhanced Assessment Scheme before being moved to a permanent nursing home, but she was treated with the utmost kindness and consideration the whole time she was there. The staff were invariably helpful and her trip to the hospital for a scan was organised efficiently. Overall, I am very impressed.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Perry Locks Care Home responded to this review on 08 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My dad has been referred from the hospital to Perry Locks Care Home for respite. We were a little concerned at first when we heard about it as we know the home residents are mostly dementia patients, but to our best surprise, it was the place most suitable for my dad. Everything in there is of high standards, accommodation, facilities and staff, social workers, doctors, nurses and all other staff every single one was excellent. Thank you all.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Perry Locks Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Me and my family were happy at the way my family was treated, my wife is very hard to please but even now she said she would like to come back. She said to me the staff who looked after her were very good to her, she said the manager would come here and have a talk with myself. I think that the manager and all staff were excellent.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Perry Locks Care Home responded to this review on 06 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was very poorly when she arrives in October 2015. The welcome, friendliness, care, kindness, understanding, empathy, sensitivity and support she receives is second to none. The whole team are very dedicated professional striving to better the service on a regular basis. I do not worry when I leave mum I know she is looked after. Now she is much stronger, sits out in the lounge eats okay engaging in activities which are improving and more imaginative creating a good atmosphere for all residents. She is also socialising more talking to staff and chatting to other residents. Mum is much improved which I though I would not see.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Perry Locks Care Home responded to this review on 29 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum had a six week stay at the home and her care was satisfactory - good.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Perry Locks Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The family were thankful for the loving care that dad received by all the staff. Dad was made welcome and fitted in very well with other residents which made us feel better as it was upsetting for the family to have dad put into care. We were also grateful that visiting time were quite open and we could come and go as early or late as we preferred.

How likely would you be to recommend Perry Locks Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Perry Locks Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience of our care home and greatly appreciate it, and will share your comments with the home manager. The Bupa customer Care Team.

My step-mother was placed here from Good Hope for assessment before a care home placement could be found. It was only supposed to be for a few days, but was eventually 9 weeks. Sadly, just as a placement was found my Step-mum died. I cannot speak too highly of the care she received whilst at this facility. As I am not local, I was glad she had a nice private room and company throughout the day. For years she had lived alone spending 24 hours a day in bed, with only the fleeting visits of care professionals to break up the day. Also, when she died, I was not able to get to the home for two days to collect her belongings, and when I did, the room was untouched which made me feel they were not just moving us out for the next patient. Overall, the staff were always pleasant and helpful. They also offered to send flowers to the funeral which I considered very kind.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that I needed to put my review on this site my mother was a resident in Perry Locks nursing home for 6 weeks until she passed away on January 19th. In her 6 weeks stay we couldn't fault any of the Carers, Nurses, Doctor or Manager for the treatment my mother had. Everyone was so caring and loving my mother needed a lot of care and she received this daily from all the staff. Her room was lovely and kept spotless by the cleaners. Meals were all cooked lovely and presented well. Mom never wants for anything they would get in any special request for her. The whole of the Nursing home was kept clean and always tidy. I cannot fault any of the care my mom was given. I felt I needed to give praise where praise is due. A big Thank you from me and my family too for the care loving care they always showed to us as a family. Ten out of ten from us.

How likely would you be to recommend Perry Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was only in Perry Locks for assessment, before being moved to a permanent care home. It seemed to be understaffed, especially at weekends. It seemed to take a long time between asking to go to the toilet and actually being taken there. Dad moved to another care home. He had a stroke and passed away in December.

How likely would you be to recommend Perry Locks Care Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Rachel Elliott, Customer Service Administrator at Perry Locks Care Home responded to this review on 22 Apr 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Submit a Review for Perry Locks Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Perry Locks Care Home