Selly Park Nursing Home

Thank You x.

My mom has dementia and came to live here back in June 2024, she is so settled here, the staff are wonderful, they are very thoughtful & caring, nothing is too much trouble, mom always looks very clean and tidy, always a warm welcome when we visit, a big thank you to you all you really are amazing.

My sister has settled down well here after being in several hospitals. This is due to the fact that the staff are all nice, caring and friendly. They are always there to help with a smile on their face. Keep it up folks!

When it was her birthday the staff presented her with a birthday cake and gathered around to wish her a 'Happy Birthday'. They also attended her funeral. My mum was happy there and loved them all. We cannot thank them enough.

Went to see my uncle, wet through with urine even though he has a catheter. Coffee all down his clothes dried on, his hands covered in faeces. He is blind and deaf and relies on hand communication. My mother, his sister demanded he be showered. We were left waiting 90 minutes to see him. This has been a regular occurrence. He was sat half out of a wheelchair on his own. His bed had been stripped, but the pillowcases were still on with faeces on. I work in care, have done for 34 years, this is disgusting. Three service users in a lounge not supervised in the 90 minutes we were waiting for my uncle and when I raised these issues with the staff we were met with kissing of their teeth and trying to justify why my uncle has been neglected and why is there no awareness of cross infection. I have seen staff not changing aprons and gloves between jobs. The chairs were dirty and sticky as were the floors. I am in the process of raising a safeguarding and contacting CQC today avoid this place

I would not hesitate to recommend this home to others.

The Covid procedure for entering and leaving is very thorough.

She enjoys activities with the staff.

Staff are always helpful and supportive. My mom likes colouring and all the activities provided; she is also part of the choir at Selly Park and enjoys it. She likes sitting outside in the garden.

I looked at the reviews and the feedback of this care home before he came, and like anyone would be, I was very weary of the experience he would receive, but I cannot thank the staff here for everything they do on a daily basis! I would highly recommend!

Excellent service was provided for my dad. He's been here for over 12-months and is settled so well. Staff are pleasant and Dad is very content, which makes it so much more comfortable for us to know he's happy and in the right place.

Lovely visit with my grandfather today. Helpful and caring staff, making you feel like part of the Selly Park family - has a cosy and homely atmosphere. After not being able to meet my grandfather in person since the being of Covid, it was really refreshing and heartwarming day. Thank you to all the staff at Selly Park for doing much-needed and amazing jobs.

Our father’s room is bright and spacious, with a high standard of cleanliness. The corridors and public rooms are also clean and tidy. Dad says he is being well looked after, but “sometimes they are slow to answer my buzzer”.