Island Court Care Home

Mom was only there from July until she sadly passed away in September but in that time, the staff made a real difference to her and to our family. They treated her with kindness, dignity and respect, and showed so much patience and understanding, even during the more difficult moments. What stood out most was the genuine compassion they showed. We felt that Mom was cared for as a person, not simply as a resident. The staff took the time to comfort her, support her and make sure she was as comfortable and settled as possible. Losing someone you love is incredibly difficult, but knowing Mom was surrounded by people who cared for her with such kindness gave our family great comfort. We cannot thank the whole team enough for everything they did for Mom and for the support they gave us during such a heartbreaking time. Thank you

We have one recommendation. Because mum was not ill when she entered Island Court she was not see by the visiting doctor so there was no one able to sign the paperwork after her death for the Medical Examiner. This resulted in the Coroner having to authorise the Death Certificate resulting in delay. In our view, all new entrants should be seen by a doctor at the first available opportunity.

I myself, a Home Care Assistant, have been for 26 years. On visiting my friend at Island Court Care Home, I was appalled at the standard of care or lack of care, shown to my friend, who is receiving end-of-life care.

My mom entered Island Court for two weeks' respite in March 2026 when my dad was taken into the hospital. After this, she has remained a permanent resident. She has settled well and appears content. When my dad needed step-down care from the hospital, Island Court worked hard to accommodate this and relieve pressure on us as a family, having both parents in one place. All the staff are lovely.

My main problem with the home. Not enough staff are visiting my wife on a daily basis. I sit and observe the situation. A big problem I have witnessed is patients falling out of their chairs, and I have personally had to raise the alarm for carers. Staff should put away clothes properly. Some just throw into the wardrobe. (As I check every day). There are many things that can be improved, and this is down to management.

Norma has been here one week she is comfortable and being looked after well by the staff, meals are very good, there are plenty of drinks for her during the day. I am so happy with Norma's care so far. Hopefully she will be moving to a bigger room soon.

Our Aunt loved the few months she was there. Thank you also for the celebration of our Aunts life which was held after her funeral, we had a great time as i hope did everyone else. It really is like a huge caring family atmosphere. Will see you all soon

Fantastic care home, staff are brilliant, I was wary of care homes as you hear bad stuff in general, but from day one they went above & beyond for everything that we asked for, thank you all so much for the care of my uncle.

Thank you so so much.

Thank you does not cover the gratitude we feel towards the staff. From day one they have been outstanding in the care, friendly and professional manner they conduct their selves. Nothing was too much trouble and they all went above and beyond to ensure the holistic care was delivered respectfully. The staff were able to apply the care required at a level and pace that was needed by the resident for that particular day. They constantly assessed requirements and constantly kept us updated. They offered different skills and talents to make residents and visitors feel included, safe and entertained. Especially noticed by people whose relatives were being bed nursed. Staff constantly checked on relatives too. Quality of food was amazing. Every single member of staff had a special quality that enabled us to get through such a difficult time. We could become relatives again knowing our relative was getting quality care, which enabled us to feel secure we had made the right choice.

Care staff very helpful and happy, nothing too much trouble. Food excellent and dining room very lively.

My mom receives excellent care at Island Court, it's a pleasure to visit which I do on a daily basis. I recently requested my mom's room to be decorated by the new manager and it was done within one week of speaking to her. Many thanks.

Like I say, it is the only fault I can find in Island Court.

Island Court is a very well run home with plenty of staff.

The staff are very professional and caring.

The home is clean, warm and food is excellent. All cooked on site.

I like the home here. It's nice and I like living here. The people are nice and friendly and I like the entertainment as well. I like the food and the music and games.

This care home is very friendly - the staff are always willing to help with questions. The matron is always approachable. The care home is very clean.

Very pleasant home, very friendly people. Care very good, all staff are very dedicated. Plenty to do, lots of activities.Plenty to eat and drink, the food is lovely. I wouldn't want my mother anywhere else.

She enjoys the food and says there is plenty for her and she loves the activities as there is always something going on. As a family, we find this lovely to see them all enjoying themselves.

My mother seems happy and content here.

Very helpful, really nice and couldn't as for anything better for my brother.