Island Court Care Home

Bourne Street, Woodsetton, Bilston WV14 9HN
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8.7 26 Reviews
  • Island Court Care Home, Bilston
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Care Provided by Island Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200
  • Self-Funded Nursing Care: £900 – £1200
  • Self-Funded Nursing Dementia Care: £1000 – £1200

These prices are only a guideline, please contact Island Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Stanley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)
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Island Court Care Home Reviews (26)

8.7

Island Court Care Home has a Review Score of 8.7 (8.674) out of 10, based on 4 reviews in the last 2 years.
Over all time Island Court Care Home has 26 reviews.

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Reviewer Connection to Island Court Care Home
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Total of 26, showing 1-20
Review from Sheila B (Niece of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all so much for looking after our Aunt The Administration, Nursing and carers were fabulous nothing was to much trouble
Our Aunt loved the few months she was there. Thank you also for the celebration of our Aunts life which was held after her funeral, we had a great time as i hope did everyone
else. It really is like a huge caring family atmosphere. Will see you all soon
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Review from Stuart D (Nephew of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home, staff are brilliant, I was wary of care homes as you hear bad stuff in general, but from day one they went above & beyond for everything that we asked for, thank you all so much for the care of my uncle.
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Review from Caroline C (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where can I start? My mother was moved from hospital to island court for paliative care in the last few days of her life. 17/5/25 -22/5/25.
The home was very clean and smelt clean. The room for my mother was lovely and had its own ensuit.
The care given to my mother was exceptional and even
the care and friendliness to my father and myself was outstanding. The staff work hard and the care was well above standards.
After my mum had passed away the staff were so lovely to us and even gave me a hug something you definately need after going through a trauma.
Everyone of the people needs to be reminded of how brilliant they are. Very many thanks for making my mothers last few days so comfortable and helping us through it especially the care given to my dad too who isn't a well man.
Thank you so so much.
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Review from S D (Daughter-in-law of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you does not cover the gratitude we feel towards the staff. From day one they have been outstanding in the care, friendly and professional manner they conduct their selves. Nothing was too much trouble and they all went above and beyond to ensure the holistic care was delivered respectfully. The
staff were able to apply the care required at a level and pace that was needed by the resident for that particular day. They constantly assessed requirements and constantly kept us updated. They offered different skills and talents to make residents and visitors feel included, safe and entertained. Especially noticed by people whose relatives were being bed nursed. Staff constantly checked on relatives too. Quality of food was amazing. Every single member of staff had a special quality that enabled us to get through such a difficult time. We could become relatives again knowing our relative was getting quality care, which enabled us to feel secure we had made the right choice.
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Review from Claire A (Friend of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care staff very helpful and happy, nothing too much trouble. Food excellent and dining room very lively.
Reply from Claire Hayward, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be happy and helpful. It is also pleasing to hear that you find our food to be excellent.
Kind regards, Claire Hayward, Home Manager

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Review from Tracy W (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom receives excellent care at Island Court, it's a pleasure to visit which I do on a daily basis. I recently requested my mom's room to be decorated by the new manager and it was done within one week of speaking to her. Many thanks.
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Review from Edward H (Brother of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Island Court is very good. In my eyes, the only thing is the laundry of the people living there goes missing even with their names on the clothing. My brother has lost over 15 t-shirts, pants and socks and 3 pairs of slippers. We, as relatives, don't have bottomless wallet or purses to keep replacing
them so this needs addressing ASAP please.
Like I say, it is the only fault I can find in Island Court.
Reply from Marc Cohen, Care Home Manager at Island Court Care Home

Many thanks for taking the time to review our home. I’m glad to hear that you think our home is very good. Please do come speak to me regarding the laundry and activities and I will speak to my staff about how we can improve. Kind regards, Care Home Manager

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Review from Barry W (Brother of Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Island Court is a very well run home with plenty of staff.


The staff are very professional and caring.


The home is clean, warm and food is excellent. All cooked on site.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, all feedback is greatly appreciated and I will certainly pass your comments onto the team, they will be very pleased. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do.

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Review from R C (Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the home here. It's nice and I like living here. The people are nice and friendly and I like the entertainment as well. I like the food and the music and games.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

We are delighted that you have shared your perspective on your home and to leave a positive review. As you have experienced the staff strive to be nice and friendly to each resident and provide the best care possible and we are pleased that you enjoy the music and games that are put on.

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Review from Declan W (Son of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very friendly - the staff are always willing to help with questions. The matron is always approachable. The care home is very clean.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a positive review for Island Court, this makes a big difference to our staff and to our home. I will share your comments with our team who will be very pleased.

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Review from R F (Son of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant home, very friendly people. Care very good, all staff are very dedicated. Plenty to do, lots of activities.Plenty to eat and drink, the food is lovely. I wouldn't want my mother anywhere else.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and pleased that you are happy with our home for your mother. We are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy.

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Review from G W (Daughter-in-law of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in the home for over 12 months and I can only speak as I find. She's looked after with wonderful care, she's on the residential floor and there is always lots going on. I'm happy with the care she receives, she's happy, content and always smiling.
She enjoys the food and says
there is plenty for her and she loves the activities as there is always something going on. As a family, we find this lovely to see them all enjoying themselves.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court. All comments greatly appreciated and I will certainly pass yours onto the team. We strive on providing the best care possible for each of our residents and try to make them happy and feel as at home as possible. We are pleased to read that your mother enjoys the activities available in the home, we try to put on a full range for each individual’s likes and interests so that all residents have something to enjoy.

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Review from Paula V (Daughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very clean and always smells nice compared to other homes I have visited.
It is very welcoming and the staff are helpful and friendly.
The matron is a star and always helps solve any issues, however minor or important.
My mother seems happy and content here.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for our home, Island Court. I will certainly pass your comments onto the team. The staff strive to be helpful and friendly and deal with issues quickly and efficiently to make the home as welcoming as possible to all residents and their relatives. We are pleased very to read that your mother is happy in her home.

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Review from S H (Sister of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, really nice and couldn't as for anything better for my brother.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, we are always pleased to receive positive feedback and I will certainly share it with the team, they will be very pleased.

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Review from M E (Daughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that during the last 16months mum has been here, that she has been cared for with the utmost respect. All the staff are very helpful.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a positive review for Island Court, we are always pleased to receive feedback and I will share your comments with the team. We strive to provide the best care possible and have each resident's person-centered care at the heart of what we do.

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Review from S D (Granddaughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I have seen, my grandad really enjoys being at the home. He's happier and has come out of his shell more, often speaking of the staff and other residents.
The staff always talk to you and answer any questions. The entertainment is good, keeping everyone occupied.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, all comments are greatly appreciated and I will certainly share yours with the team. We are pleased to hear that your grandad has settled in well to the home, the staff strive to make all residents feel at home and we make sure we have a full range of activities available to cater to all different interest and likes.

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Review from C S (Daughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the home.
All in all, I know where to go if I have a problem, and I am listened to.
Nine times out of ten the issue is resolved.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court. All comments are greatly appreciated and I will pass these onto the team. We are pleased to read that most of your problems get resolved straight away, we are always striving to find new ways to do this quickly and efficiently.

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Review from Clifford L (Resident) assisted by family/friend published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice residence. All the staff are polite and friendly always chatting to everyone.
The food and rooms are nice and always clean. Fish Fridays are the best.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island court, we are always pleased to receive feedback and I will certainly share it with the team. We strive to be as friendly as possible to make the residents feel at home at all times and we are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy
Sue Geary-Campbell, Home Manager

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Review from John F (Resident) assisted by family/friend published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall good experience. Staff friendly and caring.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to write a review for Island Court, all positive are greatly appreciated and make a huge difference to our staff and the home. I will certainly pass your comments onto the team.

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Review from Lynsey D (Great-Niece of Resident) published on 22 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great auntie has been in Island Court for just over a month now and in that month I have seen a big difference in her. She's happy and mainly cared for by the staff, I tend to visit my aunt every week and whenever I turn up she always looks happy and alert. I can honestly say this home is lovely
the staff are all friendly and make time to talk with you and my auntie likes it here.
This is her 3rd resident home in two years and I see her do everything. She says the entertainment is lovely, she enjoys the singers and she likes to join in with the activities daily, her favourite being the sing along and talking about her past life.
She also says the food is lovely and always has a good breakfast. We as a family can only thank Island Courts staff for making her part of their home. There are no concerns which is good for us as we were very worried when we had to change her care. A VERY BIG THANKYOU TO EACH AND EVERY ONE OF YOU.
Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review on Island Court, we appreciate all comments as they make a huge difference to the home and the staff, I will be sure to pass them on to the team. The staff strive to provide excellent care for the residents and I am glad to hear that your aunt is benefitting from this and that you can see a change in her already. We have a wide range of activities that cater to all residents different likes and interests and it’s always nice to hear when residents enjoy these and we are pleased to read that you are happy with the mealtime experience, as we make great efforts to create a pleasing environment with good quality food for our residents to enjoy.
Kind regards, Sue Geary-Campbell, Home Manager

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Island Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Island Court Care Home is calculated as follows: ( (43 Excellents x 5) + (3 Goods x 4) ) ÷ 46 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.739 Points relating to the number of positive Reviews for Island Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 4 Positive Reviews ÷ 11 = 0.364
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Island Court Care Home

What types of Care is Island Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Island Court Care Home have?

There are 55 Single Rooms.

How far is Island Court Care Home to the centre of Bilston?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Island Court Care Home to verify any information. View our terms and conditions. Island Court Care Home has an Basic Service - more info.