Island Court Care Home

Bourne Street, Woodsetton, Bilston WV14 9HN
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8.5 25 Reviews
  • Island Court Care Home, Bilston
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200
  • Self-Funded Nursing Care: £900 – £1200
  • Self-Funded Nursing Dementia Care: £1000 – £1200

These prices are only a guideline, please contact Island Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Stanley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (55)
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Island Court Care Home Reviews (25)

Total of 25, showing 21-25
8.5

Island Court Care Home has a Review Score of 8.5 (8.494) out of 10, based on 3 reviews in the last 2 years. Over all time Island Court Care Home has 25 reviews.

Overall Experience

  • 15
  • 10
  • 0
  • 0
  • 0

Date Published

25
3
3
3
22

Review from G E (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak as I find. My mom has wonderful care, excellent support. I cannot thank the staff enough for what they do for her. She is happy and content.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to leave a review for Island Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. I am pleased to hear your mum has received good care and that she is happy in the home, the staff are always striving to provide excellent to support to the residents.
Sue Geary-Campbell, Home Manager

Facilities

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Treated with Dignity

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Review from B E (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my nan is receiving is excellent - she seems very happy and well looked after here.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Many thanks for taking the time to write a positive review for Island Court, it makes a massive difference to the home and our staff. I will pass your comments on to the team who will be very pleased.
Sue Geary-Campbell, Home Manager

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Review from A J (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care at Island Court is faultless. My grandmother is looked after at the same level of care, morning, noon and night. The activities coordinator is always doing different things with them each day and I believe that is a good skill to have when some of the residents are bedbound, such as
my grandmother.

Reply from Sue Geary-Campbell, Home Manager at Island Court Care Home

Thank you for the positive review on Island Court, it is greatly appreciated by the team and I will be sure to pass your comments on. I am pleased to hear that your grandmother is receiving excellent care as the staff strive on providing this for all of the residents. There is a full programme of activities in place, which aims to meet the many different interests and likes of our residents and it’s great to hear that your grandmother is taking part in them.
Sue Geary-Campbell, Home manager

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Review from Patricia H (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived on the 10th March to make this my home. Everything was clean and fresh and the staff who met me made me feel very welcome. I arrived just before lunch and was provided with a lovely meal. Up to now, meals have been excellent and varied and well presented. When shown to my room it was very
nice with a bed, wardrobe and 2 sets of drawers. My family arrived with some of my personal possessions and it soon looked homely. The staff have all been very friendly and caring, nothing too much trouble for them. The lady who does the entertainment is lovely and tries her best to entertain us.

Reply from Susan Geary-Campbell, Home Manager at Island Court Care Home

We are delighted that you have taken the time to share your perspective on your home, Patricia, and to leave a positive review. As you have experienced, the staff strive to provide the best care possible for you and each resident, and we are pleased that you feel that you have settled in well and that you are happy with the home.
Susan Geary-Campbell, Home Manager.

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Review from Linda R (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved here on the 10th March 2017. The manager and staff have made my mum very welcome and comfortable. They have been very amenable and to out of their way to make mom feel at home and us as a family. My family and I know we made the right choice.
Thank you

Reply from Susan Geary Campbell, Home Manager at Island Court Care Home

Thank you for taking the time to review Island Court. I am pleased to hear that you feel the staff have made your mum feel welcome and comfortable. We aim to create a home feel and its great to hear you felt that the staff have gone out of their way to make your mum feel at home and also you all as a family. Kind regards

Facilities

Care / Support

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Treated with Dignity

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Current Review Score: 8.5 (8.494)

Overview of Review Score

The Review Score of 8.5 (8.494) out of 10 for Island Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Island Court Care Home is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.523 Points relating to the number of positive Reviews for Island Court Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 3 Positive Reviews ÷ 11 = 0.273

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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