Richmond Court Nursing Home

My mom is now a resident of Richmond court, I cannot thank them enough for the love and care they give my mom, she has settled there so well, she's looked after, they dye her hair, paint her nails, mom is none verbal and we were scared to death when she first went into the home, my mom has come on while there, she is calmer, happier and just so much more at ease, I cannot thank the staff enough for there kindness and care they have give to my mom, it's piece of mind for us knowing they look after her the way they do, I cannot recommend this place enough, thank you Richmond court, we are truly grateful for what you do for mom.

My main feedback is about the facilities and activities, both of which could be improved. The rooms and common areas feel outdated and would benefit from renovation, and the social or recreational activities could be expanded.

Everyone at the home have been really friendly, accommodating and kind. It has given us all great piece of mind to know that our mum has round the clock care, is treated really well and kept warm and dry. All the staff have made a real fuss of mum, throwing her a party with cake for her birthday, which was a lovely surprise. I can't recommend this home and all of their lovely staff, eough. Thank you all so much for all of your tireless work.

A huge thank you to all the carers, nurses and kitchen staff for everything you do each day. And a special thank you to Jeena, the manager, for her support, leadership and genuine warmth. It means so much to our family.

Excellent care, always making sure Aunt Lillian's care needs are met. Richmond Court is a very friendly and caring nursing home. I feel very happy that aunty has somewhere safe and very well looked after. The staff are lovely and always go above and beyond.

Many thanks to all the staff.

When visiting I always received a warm friendly welcome. Any questions about my brothers welfare are soon answered. The staff are led by a very good manager who soon answers any questions I have, or soon finds out. When my brother had a recent illness he was well looked after and soon taken to hospital, from where I didn't think he would return neither did the doctors. When he returned, with their care, he was soon back to normal.

Richmond Court has provided outstanding care for my aunt for over 12years. The staff show compassion, care and interest. She is now 101 years young, and she is very happy and considers the staff part of her family. I feel I never have to worry about whether she is receiving the best care as the staff are on top of every aspect of it.

I have no objections to the conditions and care in this. Thank you.

I cannot recommend this home too much. My sister and her husband were placed in their care in January. Unfortunately, my sister passed away suddenly in February, but the staff were amazing, and anyway, looking after my brother-in-law, any problems, they will be in touch, can't recommend the home enough

All the staff at richmound court have been very kind and helpful with my mom, my daughter loves to stay with her nan and the home let my her stay all day with her and my daughter said the staff were very caring with all the residents. Both the manger and deputy manager were also very kind and caring. I belive there kindness to be just what every care home should be like.

Richmond Court have been brilliant with the care of my mum since 2020. Their communication, reliability , and overall friendliness makes the situation so much easier. One particular nurse is extremely supportive and caring, and I can't begin to explain what a difference this makes. I know my mum is safe, secure and well looked after and living such a long way away so extremely important . Thank you to the team

My Dad was admitted to Richmond Court on Christmas Eve 2022. He can be quite difficult & at first was quite hostile to the staff, as he felt he had been pushed from pillar to post. However the way they have taken care of him has been fantastic. He was admitted with wounds caused by the lack of care he had received previously. He has settled in very well now & has good rapports with the staff. He is like a different person. The care he receives is brilliant. His wounds have almost healed, which considering how bad they were is proof of the good care that is taken of him. I myself have always found the staff to be very personable, & nothing is too much trouble for them. This is especially good for me as I live over 200 miles away. It gives me peace of mind to know that my Dad is receiving this level of care

A very good all-round service.

Very pleased 10/10

My mom has been in this carehome for nearly a year, she has eventually settled well. The staff are very good for her and go above and beyond to do things for her, when shes feeling down. It is a very good care home, as they listen to the family and my mom gets what she wants.

Our family member is looked after and cared for really well at Richmond Court. Her needs are met culturally here and that ensures we feel relaxed when we leave her. The staff are always kind and open, the environment is friendly. We are grateful for the management, considering the needs of our loved one as they are quite complex and emotional for the family. Thank you.

Overall we are happy with the care given.

My mom has been in Richmond Court Nursing Home for just over a year. She has settled very well, I have no concerns for her. The staff are very good and helpful. I am very happy with the service.

My brother was transferred directly from the hospital to Richmond Court Nursing Home. He was only there for a short time (a matter of weeks) until he passed. The staff showed great compassion and looked after him diligently as his health deteriorated. The care he received from all the staff was outstanding. They treated him with great dignity through his final weeks. They kept the family as a whole informed and were always available for us when we needed information regarding his condition.