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Royal Star & Garter - Solihull

Tudor Coppice, Solihull, West Midlands B91 3DE
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We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)
Royal Star & Garter - Solihull, Solihull
The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)
Royal Star & Garter - Solihull, Solihull
The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)
Royal Star & Garter - Solihull, Solihull

Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable,...  

Care Provided by Royal Star & Garter - Solihull

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Care£1,895 - £1,895£1,895 - £1,895
Nursing Dementia Care£2,110 - £2,110£2,110 - £2,110

Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Katie McCauley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service personnel and their partners

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.

Royal Star & Garter - Solihull Reviews (75)

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9.9

Royal Star & Garter - Solihull has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years. Over all time Royal Star & Garter - Solihull has 75 reviews.

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Showing 75 reviews matching selected criteria
Review from K G (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Today we had the most amazing help in attending Mum's hospital appointment. As a wheelchair user it is difficult to get to and from the hospital. We were offered the use of the S+G minibus and the driver was prompt, friendly and obviously knew Mum from social visits. It was stress-free for both of us. We felt extremely grateful. S+G went above and beyond as usual. Thank you.

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Review from Jeanette J (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card
Overall Experience

My father has been a resident for 12 months. During this time we have been delighted with the care he has received. From the outset he became part of a family who have his needs and desires at the forefront of the care provided and I am reassured he is happy, comfortable and respected.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to share these kind words. It has been a privilege to care for your father over the past 12 months, and we're delighted to hear how reassured and supported you feel.

Our team work hard to create a true family atmosphere where every resident's needs, wishes and...  

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Review from David B (Son of Resident) published on 23 January 2026 Submitted via Website
Overall Experience
My Mother is a resident and my Father was briefly there for 'end of life' palliative care.
The home and staff are simply wonderful. Mum has early-stage dementia and her condition presents challenges. The friendly staff have always treated her with great respect and dignity and the management/nursing teams are always seeking to make Mum's time there as comfortable and interesting as possible.
We could not have wished for a better place for my Dad to pass away. The care and compassion shown to my Father as he gradually slipped away was truly outstanding and of great comfort to us as a family at a very difficult time.

On a practical level the food, restaurant and entertainment are brilliant, the home and Mum's room are always very clean and the laundry service is very efficient. I am confident this home sets the bar for exceptional care - well done team Royal Star and Garter!

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to share your kind and thoughtful feedback. It truly means a great deal to all of us.

We are honoured that you entrusted us with the care of both your parents. Knowing that your mother feels respected, supported and comfortable, and that our team has been able...  

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Review from L M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

Since my father has been a resident he has received excellent care. All staff are professional, helpful, knowledgeable and extremely caring. I cannot rate the Royal Star and Garter highly enough.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your kind words. We're truly pleased to hear that your father has received excellent care and that you've had such positive experiences with our team. Our staff work hard to provide professional, knowledgeable and compassionate support, and it means a great deal to know this...  

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Review from S N (Wife of Resident) published on 10 December 2025 Submitted via Website
Overall Experience
Peace of mind that the care is compassionate, professional and all encompassing.
The care team are first class and relate to the individual needs of the residents creating a family atmosphere where relatives friends and their pets are welcomed.
The facilities are excellent and stimulating activities occur throughout the day from steel bands, llamas, musicians, in-house quizzes, daily newspaper etc

The management team are dedicated, understand the needs of each resident are approachable and welcoming

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your wonderful review. We are delighted to hear that you feel reassured by the compassionate and professional care we provide. Our team works hard to understand and support each resident as an individual, so it means a great deal to know this creates a warm, family-like...  

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Review from A D (Daughter of Resident) published on 9 December 2025 Submitted via Website
Overall Experience
The care here is consistently fabulous. My father has severe Alzheimer's been here for just short of 2 years and throughout he has been lovingly cared for - and we also feel supported and cared for when we find it tough. Dad has been settled and content from very early on and his challenges are managed intelligently, thoughtfully and reflect his changing condition.

The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for sharing such wonderful feedback. We're delighted to hear that your father has felt settled and content, and that you and your family feel supported too. Providing care that is loving, respectful, and tailored to each resident's changing needs is at the heart of what we do, so...  

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Review from Steve W (Son of Resident) published on 1 December 2025 Submitted via Website
Overall Experience

My dad has now been living at the Royal Star and Garter for a year and is finding it a wonderful home. The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers it his home and feels safe and happy. There are frequent trips out, the food is lovely and they offer a wide range of activities if he wishes to participate. It is a happy and friendly home where the care is wonderful. It gives one hope for the future..

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for sharing your wonderful feedback. We're delighted to hear that your dad feels safe, happy, and truly at home here at Royal Star & Garter. It means a lot to us that he is enjoying the activities, trips, and delicious meals, and that our team's care and respect have helped him...  

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Review from Arlene D (Daughter of Resident) published on 28 November 2025 Submitted via Website
Overall Experience
My Mom has been going to the Royal Star & garter since September 2023 first to the day care then she became a resident there in May 2024. All the staff are wonderful Caring & dedicated.
They make you feel very welcome its like one big family. My Mom loves it there she is very happy.
It gives me peace of mind to know she is being well looked after. They take her out on the mini bus to great places & provide a full entertainment programme every month.
The food is great and I often go and eat with my Mom in the restaurant. The restaurant manager is fantastic & go's above and beyond to make the restaurant look lovely. The attention to detail with the themed decorations is Fantastic.

The staff are always happy and friendly. The home is very clean and tidy.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for sharing your experience. We're delighted to hear that your mom feels happy and at home here-it truly means the world to us. Creating a welcoming, family-like environment is something we strive for every day, so your kind words about our caring and dedicated team are greatly...  

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Review from Debbie S (Daughter of Resident) published on 28 November 2025 Submitted via Website
Overall Experience

My mother went into residential care some 18 months ago. She settled very quickly thanks to the wonderful staff team on her wing in Roundel. She has dementia so is unable to ask specifically for anything. The staff soon got to know her well and regularly checked with us regarding her usual routine, likes and dislikes. She always looks lovely, her appearance was always very important to her and she was always well dressed. The staff have maintained her very high standards and always set her hair and apply her makeup beautifully. She regularly has her nails painted too. Mum always has a smile for the staff who make her feel special. She eats well and the staff take care to show the residents the meals available allowing them to visually make their choice and mix and match according to their preferences. Regular outings are arranged and an excellent well being and entertainment programme is provided. The standard of cleanliness, food and care is second to none.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your mother settled in quickly and that our team on Roundel has been able to provide the care and attention that means so much to her and your family.

Maintaining personal preferences and dignity...  

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Review from S S (Daughter of Resident) published on 25 November 2025 Submitted via Website
Overall Experience

The team at The Royal Star and Garter go 'above and beyond' to make residents and their extended circle of friends and family feel welcome and a special part of their care family. Everyone is greeted with a smile and treated courteously.

The highly skilled team care for residents with compassion and a 'nothing is too much bother' attitude. The staff know their residents well and tailor activities to meet their emotional and physical needs.

My Mum enjoys her respite stays at The Royal Star and Garter. It is always a pleasure to visit. I would highly recommend this home to anyone looking for high quality care for their loved ones.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Your review is just so lovely to read. One of our values at Royal Star and Garter is to work as one team, one family, one community and your review just shows that you and your Mum feel that when staying here. We really appreciate the time you have taken to share such wonderful and kind words.

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Review from P M (Son of Resident) published on 25 November 2025 Submitted via Website
Overall Experience

Throughout the 21 months my father has been resident at Royal Star and Garter he has received the best possible care. All the staff are kind, caring and attentive. They offer a range of activities and encourage my father to engage with them as often as possible. He is very happy to be looked after by such wonderful, friendly and dedicated staff.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased that you are happy with the care we provide for your father. We really appreciate the time you have taken to share such a wonderful review and I will be sure to share your compliments with the whole team.

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Review from A K (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

Very happy with my mums care here. She is treated with great respect and is so much happier and engaged overall. Hats off to all the staff and carers.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to write such a wonderful review. Its a real pleasure to care for your Mum. I will pass on your kind words to the team.

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Review from S H (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience

Our mom has lived at the Royal Star & Garter since May 2024. All the staff take such great care of her needs, she goes out on trips, they do lovely meals, and they even gave her a separate table so she can eat her meals alone. We booked a private lunch for her 90th birthday, everything was laid out beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

This is such wonderful feedback to read, and will be shared with the whole team. We take pride in what we do and we are incredibly privileged to be able to care for your relative and to provide opportunities such as meeting the Royal Family. Thank you.

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Review from Krystyna A (Wife of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

My husband has Alzheimer's and has been a resident in Royal star since Feb 24. He is very happy and settled all due to the wonderful staff in Rounded and everyone working in the home. My daughter and I have been greatly comforted by the excellence of the home in every aspect if his care and we feel that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your husband and are so pleased to hear that you are comforted by the care we provide. I will pass on your kind words to the team.

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Review from Alex D (Independent Advocate/Deputyship) published on 21 May 2025 Submitted via Postal Card
Overall Experience

I have visited many services in my time as an independent advocate and have never been taken back in awe like I have with Royal Star & Garter - Solihull. After speaking with the clients at the service and from what I have seen for myself here, Royal Star & Garter have created an incredible home with a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so incredibly grateful for your kind words. We are so happy that the residents at Royal Star and Garter have access to your advocacy service. Thank you and we look forward to continuing to work with you.

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Review from R B (Husband of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for such a wonderful review. We strive to continually provide 'first-class' care for your wife. Your feedback is so important to us and your time taken to do this is appreciated.

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Review from B H (Day Care Service User) published on 27 January 2025 Submitted via Postal Card
Overall Experience

Day care user once a week. I am 91. Generally very good service.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.

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Review from David J (Son of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.

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Review from David C (Son of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic. Great staff with a lovely cheery attitude. Thank you.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one...  

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Review from R F (Son of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience
The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.

PS Dad says why can't he have mushrooms with his cooked breakfast?

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2020
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeOutstanding
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Mar 2025

    Open days are taking place in April at a Solihull care home rated as one of the best in the country. During two open days, Royal Star & Garter’s Solihull...

  • 11 Feb 2025

    The partners of residents at Royal Star & Garter’s three Homes have spoken about the importance of being able to spend time with their loved ones, whenever they want to,...

  • 06 Feb 2025

    Her Royal Highness The Princess Royal has been announced as the new Patron of veterans’ charity Royal Star & Garter. The Princess Royal is the charity’s third Patron since it...

Upcoming Events

There are no upcoming events for Royal Star & Garter - Solihull.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Royal Star & Garter - Solihull.

Meet the Team (1)

Katie McCauley
Katie McCauleyJob Title:Home ManagerJoined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.

I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.

Frequently Asked Questions about Royal Star & Garter - Solihull

What types of Care is Royal Star & Garter - Solihull registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Royal Star & Garter - Solihull have?

There are 60 Single Rooms.

What are the Facilities & Services at Royal Star & Garter - Solihull?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - Solihull to the centre of Solihull?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

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