Royal Star & Garter - Solihull

Tudor Coppice, Solihull B91 3DE
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9.9 73 Reviews
  • Royal Star & Garter - Solihull, Solihull
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable, stimulating and fulfilling.

The staff support residents to live a full and enjoyable life. The award-winning home is well designed and informal, with spacious lounges where residents can enjoy activities or find a cosy nook to read or chat with visitors.

Residents can visit the hair salon or join friends in the café-bar for a drink. Each resident has a large, en-suite bed-sitting room for enjoying time alone or with family.

The Solihull home is also equipped with a sophisticated and discreet nurse call system in all areas, individually programmed underfloor heating, and in-house laundry.
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Care Provided by Royal Star & Garter - Solihull

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1815 – £1815
  • Self-Funded Nursing Dementia Care: £2020 – £2020
  • RESPITE Self-Funded Nursing Care: £1815 – £1815
  • RESPITE Self-Funded Nursing Dementia Care: £2020 – £2020

These prices are only a guideline, please contact Royal Star & Garter - Solihull to find out the exact price for your requirements.

Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katie McCauley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.

Royal Star & Garter - Solihull Reviews (73)

9.9

Royal Star & Garter - Solihull has a Review Score of 9.9 (9.899) out of 10, based on 25 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Royal Star & Garter - Solihull
  • 40
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Total of 73, showing 1-20
Review from L M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been a resident he has received excellent care. All staff are professional, helpful, knowledgeable and extremely caring. I cannot rate the Royal Star and Garter highly enough.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for your kind words. We're truly pleased to hear that your father has received excellent care and that you've had such positive experiences with our team. Our staff work hard to…read more
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Review from S N (Wife of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Peace of mind that the care is compassionate, professional and all encompassing.
The care team are first class and relate to the individual needs of the residents creating a family atmosphere where relatives friends and their pets are welcomed.
The facilities are excellent and stimulating activities
occur throughout the day from steel bands, llamas, musicians, in-house quizzes, daily newspaper etc
The management team are dedicated, understand the needs of each resident are approachable and welcoming
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for your wonderful review. We are delighted to hear that you feel reassured by the compassionate and professional care we provide. Our team works hard to understand and support each…read more
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Review from A D (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care here is consistently fabulous. My father has severe Alzheimer's been here for just short of 2 years and throughout he has been lovingly cared for - and we also feel supported and cared for when we find it tough. Dad has been settled and content from very early on and his challenges are managed
intelligently, thoughtfully and reflect his changing condition.
The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for sharing such wonderful feedback. We're delighted to hear that your father has felt settled and content, and that you and your family feel supported too. Providing care that is…read more
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Review from Steve W (Son of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has now been living at the Royal Star and Garter for a year and is finding it a wonderful home. The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers it his home and feels
safe and happy. There are frequent trips out, the food is lovely and they offer a wide range of activities if he wishes to participate. It is a happy and friendly home where the care is wonderful. It gives one hope for the future..
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for sharing your wonderful feedback. We're delighted to hear that your dad feels safe, happy, and truly at home here at Royal Star & Garter. It means a lot to us that he is enjoying…read more
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Review from Arlene D (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom has been going to the Royal Star & garter since September 2023 first to the day care then she became a resident there in May 2024. All the staff are wonderful Caring & dedicated.
They make you feel very welcome its like one big family. My Mom loves it there she is very happy.
It gives
me peace of mind to know she is being well looked after. They take her out on the mini bus to great places & provide a full entertainment programme every month.
The food is great and I often go and eat with my Mom in the restaurant. The restaurant manager is fantastic & go's above and beyond to make the restaurant look lovely. The attention to detail with the themed decorations is Fantastic.
The staff are always happy and friendly. The home is very clean and tidy.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for sharing your experience. We're delighted to hear that your mom feels happy and at home here-it truly means the world to us. Creating a welcoming, family-like environment is…read more
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Review from Debbie S (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into residential care some 18 months ago. She settled very quickly thanks to the wonderful staff team on her wing in Roundel. She has dementia so is unable to ask specifically for anything. The staff soon got to know her well and regularly checked with us regarding her usual routine,
likes and dislikes. She always looks lovely, her appearance was always very important to her and she was always well dressed. The staff have maintained her very high standards and always set her hair and apply her makeup beautifully. She regularly has her nails painted too. Mum always has a smile for the staff who make her feel special. She eats well and the staff take care to show the residents the meals available allowing them to visually make their choice and mix and match according to their preferences. Regular outings are arranged and an excellent well being and entertainment programme is provided. The standard of cleanliness, food and care is second to none.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your mother settled in quickly and that our team on Roundel has been able to provide the care and…read more
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Review from S S (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Royal Star and Garter go 'above and beyond' to make residents and their extended circle of friends and family feel welcome and a special part of their care family. Everyone is greeted with a smile and treated courteously.


The highly skilled team care for residents with compassion and

a 'nothing is too much bother' attitude. The staff know their residents well and tailor activities to meet their emotional and physical needs.


My Mum enjoys her respite stays at The Royal Star and Garter. It is always a pleasure to visit. I would highly recommend this home to anyone looking for high quality care for their loved ones.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Your review is just so lovely to read. One of our values at Royal Star and Garter is to work as one team, one family, one community and your review just shows that you and your Mum feel that when…read more
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Review from P M (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the 21 months my father has been resident at Royal Star and Garter he has received the best possible care. All the staff are kind, caring and attentive. They offer a range of activities and encourage my father to engage with them as often as possible. He is very happy to be looked after by
such wonderful, friendly and dedicated staff.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
We are so pleased that you are happy with the care we provide for your father. We really appreciate the time you have taken to share such a wonderful review and I will be sure to share your…read more
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Review from A K (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my mums care here. She is treated with great respect and is so much happier and engaged overall. Hats off to all the staff and carers.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to write such a wonderful review. Its a real pleasure to care for your Mum. I will pass on your kind words to the team.
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Review from S H (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mom has lived at the Royal Star & Garter since May 2024. All the staff take such great care of her needs, she goes out on trips, they do lovely meals, and they even gave her a separate table so she can eat her meals alone. We booked a private lunch for her 90th birthday, everything was laid out
beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
This is such wonderful feedback to read, and will be shared with the whole team. We take pride in what we do and we are incredibly privileged to be able to care for your relative and to provide…read more
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Review from Krystyna A (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's and has been a resident in Royal star since Feb 24. He is very happy and settled all due to the wonderful staff in Rounded and everyone working in the home. My daughter and I have been greatly comforted by the excellence of the home in every aspect if his care and we feel
that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your husband and are so pleased to hear that you are comforted by the care we…read more
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Review from K G (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Royal Star and Garter are undoubtedly top of the league. The staff always go the extra mile. Mum always looks amazing, hair set, make up and nails vanished, just as she did at home. The environment and food are just like a 5-star hotel.
Staff are all dedicated and treat Mum as family. They totally
get the terrible dementia symptoms and are equipped to deal with everything.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to provide us with such a wonderful review. Your Mum's care will continue to remain our absolute priority and we will always be dedicated to providing the very…read more
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Review from Alex D (Independent Advocate Deputyship) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many services in my time as an independent advocate and have never been taken back in awe like I have with Royal Star & Garter - Solihull. After speaking with the clients at the service and from what I have seen for myself here, Royal Star & Garter have created an incredible home with
a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
We are so incredibly grateful for your kind words. We are so happy that the residents at Royal Star and Garter have access to your advocacy service. Thank you and we look forward to continuing to work…read more
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Review from R B (Husband of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for such a wonderful review. We strive to continually provide 'first-class' care for your wife. Your feedback is so important to us and your time taken to do this is appreciated.
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Review from B H (Day Care) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Day care user once a week. I am 91. Generally very good service.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we…read more
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Review from David J (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs
and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother…read more
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Review from David C (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic.
Great staff with a lovely cheery attitude. Thank you.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped…read more
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Review from R F (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.
PS Dad says why can't he have mushrooms with his cooked breakfast?
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely…read more
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Review from W W (Son of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top-quality care over the last 30 months for my father who has dementia.
Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull
Thank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.
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Review from L W (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed
and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Royal Star & Garter - Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Royal Star & Garter - Solihull is calculated as follows: ( (269 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 298 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - Solihull is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Katie

Katie McCauley

Job Title: Home Manager Joined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.


I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.

Frequently Asked Questions about Royal Star & Garter - Solihull

What types of Care is Royal Star & Garter - Solihull registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Royal Star & Garter - Solihull have?

There are 60 Single Rooms.

What are the Facilities & Services at Royal Star & Garter - Solihull?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - Solihull to the centre of Solihull?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Solihull to verify any information. View our terms and conditions. Royal Star & Garter - Solihull has an Enhanced Service - more info.