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- Royal Star & Garter - Solihull care home

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.
Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.
The care team work hard to ensure that life for residents is comfortable,...
Care Provided by Royal Star & Garter - Solihull
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Royal Star & Garter - Solihull for full pricing details and T&Cs.
Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal Star & Garter
- Voluntary / Not for Profit Owned
Person in charge
- Katie McCauley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
- Ex-Service personnel and their partners
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available at the Home, however pay and display car parks nearby that can be used.
Royal Star & Garter - Solihull Reviews (75)
Royal Star & Garter - Solihull has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 75 reviews.
Today we had the most amazing help in attending Mum's hospital appointment. As a wheelchair user it is difficult to get to and from the hospital. We were offered the use of the S+G minibus and the driver was prompt, friendly and obviously knew Mum from social visits. It was stress-free for both of us. We felt extremely grateful. S+G went above and beyond as usual. Thank you.
My father has been a resident for 12 months. During this time we have been delighted with the care he has received. From the outset he became part of a family who have his needs and desires at the forefront of the care provided and I am reassured he is happy, comfortable and respected.
Our team work hard to create a true family atmosphere where every resident's needs, wishes and...
The home and staff are simply wonderful. Mum has early-stage dementia and her condition presents challenges. The friendly staff have always treated her with great respect and dignity and the management/nursing teams are always seeking to make Mum's time there as comfortable and interesting as possible.
We could not have wished for a better place for my Dad to pass away. The care and compassion shown to my Father as he gradually slipped away was truly outstanding and of great comfort to us as a family at a very difficult time.
On a practical level the food, restaurant and entertainment are brilliant, the home and Mum's room are always very clean and the laundry service is very efficient. I am confident this home sets the bar for exceptional care - well done team Royal Star and Garter!
We are honoured that you entrusted us with the care of both your parents. Knowing that your mother feels respected, supported and comfortable, and that our team has been able...
Since my father has been a resident he has received excellent care. All staff are professional, helpful, knowledgeable and extremely caring. I cannot rate the Royal Star and Garter highly enough.
Thank you so much for your kind words. We're truly pleased to hear that your father has received excellent care and that you've had such positive experiences with our team. Our staff work hard to provide professional, knowledgeable and compassionate support, and it means a great deal to know this...
The care team are first class and relate to the individual needs of the residents creating a family atmosphere where relatives friends and their pets are welcomed.
The facilities are excellent and stimulating activities occur throughout the day from steel bands, llamas, musicians, in-house quizzes, daily newspaper etc
The management team are dedicated, understand the needs of each resident are approachable and welcoming
Thank you so much for your wonderful review. We are delighted to hear that you feel reassured by the compassionate and professional care we provide. Our team works hard to understand and support each resident as an individual, so it means a great deal to know this creates a warm, family-like...
The events are varied and inclusive and residents are included and it is evident that the who team at the home understand and believe in the idea of residents doing as much as they are able as long as they are able. Dignity and respect are key too.
Thank you so much for sharing such wonderful feedback. We're delighted to hear that your father has felt settled and content, and that you and your family feel supported too. Providing care that is loving, respectful, and tailored to each resident's changing needs is at the heart of what we do, so...
My dad has now been living at the Royal Star and Garter for a year and is finding it a wonderful home. The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers it his home and feels safe and happy. There are frequent trips out, the food is lovely and they offer a wide range of activities if he wishes to participate. It is a happy and friendly home where the care is wonderful. It gives one hope for the future..
Thank you so much for sharing your wonderful feedback. We're delighted to hear that your dad feels safe, happy, and truly at home here at Royal Star & Garter. It means a lot to us that he is enjoying the activities, trips, and delicious meals, and that our team's care and respect have helped him...
They make you feel very welcome its like one big family. My Mom loves it there she is very happy.
It gives me peace of mind to know she is being well looked after. They take her out on the mini bus to great places & provide a full entertainment programme every month.
The food is great and I often go and eat with my Mom in the restaurant. The restaurant manager is fantastic & go's above and beyond to make the restaurant look lovely. The attention to detail with the themed decorations is Fantastic.
The staff are always happy and friendly. The home is very clean and tidy.
Thank you so much for sharing your experience. We're delighted to hear that your mom feels happy and at home here-it truly means the world to us. Creating a welcoming, family-like environment is something we strive for every day, so your kind words about our caring and dedicated team are greatly...
My mother went into residential care some 18 months ago. She settled very quickly thanks to the wonderful staff team on her wing in Roundel. She has dementia so is unable to ask specifically for anything. The staff soon got to know her well and regularly checked with us regarding her usual routine, likes and dislikes. She always looks lovely, her appearance was always very important to her and she was always well dressed. The staff have maintained her very high standards and always set her hair and apply her makeup beautifully. She regularly has her nails painted too. Mum always has a smile for the staff who make her feel special. She eats well and the staff take care to show the residents the meals available allowing them to visually make their choice and mix and match according to their preferences. Regular outings are arranged and an excellent well being and entertainment programme is provided. The standard of cleanliness, food and care is second to none.
Maintaining personal preferences and dignity...
The team at The Royal Star and Garter go 'above and beyond' to make residents and their extended circle of friends and family feel welcome and a special part of their care family. Everyone is greeted with a smile and treated courteously.
The highly skilled team care for residents with compassion and a 'nothing is too much bother' attitude. The staff know their residents well and tailor activities to meet their emotional and physical needs.
My Mum enjoys her respite stays at The Royal Star and Garter. It is always a pleasure to visit. I would highly recommend this home to anyone looking for high quality care for their loved ones.
Your review is just so lovely to read. One of our values at Royal Star and Garter is to work as one team, one family, one community and your review just shows that you and your Mum feel that when staying here. We really appreciate the time you have taken to share such wonderful and kind words.
Throughout the 21 months my father has been resident at Royal Star and Garter he has received the best possible care. All the staff are kind, caring and attentive. They offer a range of activities and encourage my father to engage with them as often as possible. He is very happy to be looked after by such wonderful, friendly and dedicated staff.
We are so pleased that you are happy with the care we provide for your father. We really appreciate the time you have taken to share such a wonderful review and I will be sure to share your compliments with the whole team.
Very happy with my mums care here. She is treated with great respect and is so much happier and engaged overall. Hats off to all the staff and carers.
Thank you so much for taking the time to write such a wonderful review. Its a real pleasure to care for your Mum. I will pass on your kind words to the team.
Our mom has lived at the Royal Star & Garter since May 2024. All the staff take such great care of her needs, she goes out on trips, they do lovely meals, and they even gave her a separate table so she can eat her meals alone. We booked a private lunch for her 90th birthday, everything was laid out beautifully & the food was excellent. She was chosen to attend the 80th Anniversary VE Day in May & meet the King and Queen. It truly is a wonderful place and so much better than our Mom living alone and sad.
This is such wonderful feedback to read, and will be shared with the whole team. We take pride in what we do and we are incredibly privileged to be able to care for your relative and to provide opportunities such as meeting the Royal Family. Thank you.
My husband has Alzheimer's and has been a resident in Royal star since Feb 24. He is very happy and settled all due to the wonderful staff in Rounded and everyone working in the home. My daughter and I have been greatly comforted by the excellence of the home in every aspect if his care and we feel that you get what you pay for in homes- excellent number of staff/resident ration, just the food he likes and intuitive care with flexible approach depending on my husband's mood each day.
Thank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your husband and are so pleased to hear that you are comforted by the care we provide. I will pass on your kind words to the team.
I have visited many services in my time as an independent advocate and have never been taken back in awe like I have with Royal Star & Garter - Solihull. After speaking with the clients at the service and from what I have seen for myself here, Royal Star & Garter have created an incredible home with a warm and caring environment. Clients have praised the facilities and there staff for there client centered approach and ability to provide care, comfort and peace of mind. The staff have always been friendly, helpful and compassionate. The food is brilliant and the variety is very good. The home is very clean and spacious. To summaries, I would say this is what care should be.
We are so incredibly grateful for your kind words. We are so happy that the residents at Royal Star and Garter have access to your advocacy service. Thank you and we look forward to continuing to work with you.
My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.
Thank you so much for such a wonderful review. We strive to continually provide 'first-class' care for your wife. Your feedback is so important to us and your time taken to do this is appreciated.
Day care user once a week. I am 91. Generally very good service.
Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.
My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.
We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.
What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic. Great staff with a lovely cheery attitude. Thank you.
We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one...
PS Dad says why can't he have mushrooms with his cooked breakfast?
Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2020Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Mar 2025
Open days are taking place in April at a Solihull care home rated as one of the best in the country. During two open days, Royal Star & Garter’s Solihull...
- 11 Feb 2025
The partners of residents at Royal Star & Garter’s three Homes have spoken about the importance of being able to spend time with their loved ones, whenever they want to,...
- 06 Feb 2025
Her Royal Highness The Princess Royal has been announced as the new Patron of veterans’ charity Royal Star & Garter. The Princess Royal is the charity’s third Patron since it...
There are no upcoming events for Royal Star & Garter - Solihull.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Royal Star & Garter
- 28 Feb 2023Recipient: Royal Star & Garter
- 30 Jun 2022Recipient: Royal Star & Garter
Accreditations
There are no accreditations posted yet for Royal Star & Garter - Solihull.
Meet the Team (1)

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.
I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.
Frequently Asked Questions about Royal Star & Garter - Solihull
What types of Care is Royal Star & Garter - Solihull registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Royal Star & Garter - Solihull have?
There are 60 Single Rooms.
What are the Facilities & Services at Royal Star & Garter - Solihull?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Royal Star & Garter - Solihull to the centre of Solihull?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Solihull to verify any information. View our terms and conditions. Royal Star & Garter - Solihull has an Enhanced Service -more info.