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- Royal Star & Garter - Solihull care home

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.
Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.
The care team work hard to ensure that life for residents is comfortable,...
Care Provided by Royal Star & Garter - Solihull
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Royal Star & Garter - Solihull for full pricing details and T&Cs.
Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal Star & Garter
- Voluntary / Not for Profit Owned
Person in charge
- Katie McCauley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
- Ex-Service personnel and their partners
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available at the Home, however pay and display car parks nearby that can be used.
Royal Star & Garter - Solihull Reviews (75)
Royal Star & Garter - Solihull has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 75 reviews.
My mum has lived at Royal Star & Garter Care Home for nearly five years, the care and support she gets from all staff is excellent, residents are treated as individuals in their care needs and a great deal of thought goes into meeting those needs. There is a happy atmosphere in the home and we are very pleased with Mum's care.
Royal Star & Garter - Solihull Care Home has provided a warm, safe environment for my mother. Staff have supported her with compassion in making the move from her own home to life in care.
My mother has been living permanently at the Royal Star & Garter - Solihull for over a year, and previous to Covid lockdown in 2020, had been a day visitor, twice a week for three years.
Mum is extremely happy at Royal Star & Garter, she feels her every need is met. The staff are kind, caring considerate, and attentive. She dresses and looks well, is socialised, engaged, mentally and physically stimulated, and active both in and outside the house. The menus are varied and plentiful and served in a beautiful dining room of top restaurant quality. Other meals are served with residents of the individual house wings or in mum's spacious room (if she so desires)
I am in regular communication with the staff, who are very responsive and courteous. As a result, I feel part of the Royal Star & Garter family too.
It is a massive relief and joy to her family that she is so well cared for and happy.
My dad has been in the Royal Star & Garter for just over a year now. Initially, we had full access to the home and were extremely impressed. This was dad's third home, the other two couldn't cope with him. We then had Covid and the home have done everything in their power to accommodate us, from Facetime and then creating a room (sealed). We felt very confident that the home would look after dad and he is thriving there. He is 100 times better and the staff know his needs and really care about the residents. 10 out of 10!
During lockdown, the staff have become my mother's family and she has had the best possible care. The staff have helped us keep in touch using Facetime and sending us photographs. The opening of the pods where I can safely visit her behind a glass screen but warm and inside have been brilliant and feel very Covid secure.
My Mum has been a resident at Royal Star & Garter for 3.5 years now and I can only give it 5-stars for the care my Mum has received. Standards are exemplary, all the staff from the manager to domestics are very professional, friendly and accommodating. My mum's carers in Whiteley Wing are just wonderful! The food, cleanliness and overall service is truly first-class. Would highly recommend! The Covid visiting facility is equally 5-stars too!
Throughout the period of Covid, the Royal Star and Garter has done its utmost to keep its residents safe. When my husband, son of resident died, they helped us break the news to my mother in law. The staff supported us during a very tricky time. I have been impressed by the way that they have protected their residents at crucial times and the facility that they have for visiting, the pods, is fantastic. I feel very safe and I know that my mother in law does too. Their system is working. It is quite difficult for our communication because we need to wear face masks and my mother in law is hard of hearing. She can understand better when she can use some lip-reading.
My husband was introduced to the Royal Star & Garter on a weekly basis to their Dementia day care. He went every Tuesday from 10 am to 4 pm until lockdown. It was evident from the start that he really enjoyed it and so when the time came for him to be admitted to full-time care, he was familiar with everyone and was happy to stay. The staff are very caring, dedicate and wonderful in dealing with the residents and their families, nothing is too much trouble for them. They keep me well informed and also any changes imposed with the restrictions. My husband is always happy, smiling and content when I visit; all that I wish him to be and that is due to the love and care of all at the home.
My dad moved into the Royal Star & Garter in the middle of the first lockdown. It had been a hugely stressful few weeks for us as a family and really hard for us to hand him over, not knowing when we would see him again. The care and compassion shown to us by all the staff has been second to none and it is evident that he is really well cared for. The staff are excellent at on keeping us informed of any changes in his condition and monitor him very well. The pandemic has meant that they have had to work even harder to keep everyone safe, yet they always have time to chat if we needed a bit of reassurance. The rooms with the glass panels are fantastic and we feel very safe, it is a well organised system with thorough cleaning in between. We look forward to spending time with both dad and the wonderful staff to whom we are immensely grateful.
The home was very good then and even more impressive today!
As we are now approaching my mother’s second year, I’m still so impressed with the whole package, the accommodation and the very caring friendly staff.The home has recently undergone an update with additional quiet area’s and an expansion of the dining room to accommodate residents and family visitors in splendid surroundings.
The new reception/bar area is extremely comfortable and welcoming,
I often find my mother here enjoying this social hub, reading or chatting. To see the friendly staff, talking, entertaining and helping the residents is very heartwarming!
Since my previous review I am a little older and wiser, my mother-in-law has recently been admitted to another home. After viewing numerous other homes they just do not compare with the Royal Star and Garter.
I can honestly say, I am so pleased we have found my mother's home from home!
A big thank you to all the staff, you have created an extremely high caring benchmark.
Always sensitive to relatives needs, which is excellent. Staff performance in emergencies balanced, understanding, sensitive and professional. My mother-in-law is not easy, she had a sheltered and very active social life, which she misses terribly. One minor feeling, should she be directed more into action? She can be really obstinate and refuse to take advice.
Thank you for your review, we really value your feedback. Thank you for raising the question about the activities, our Care Home Manager will contact you directly about this.
As a long-standing friend of one of the residents, I have regularly visited her in the Royal Star and Garter Homes. I am always pleased by the quality of care offered to the residents at every stage of their stay, the friendliness of the staff, welcoming of visitors and the many varied activities offered. The rooms are well equipped and comfortable and opportunities sought to expand the facilities in a very tasteful way.
A care home with lovely caring staff, too many for me to name individually. I finally feel I can have a break and know my mom will be safe and well cared for. Thank you to everyone, you all do your profession proud.
My father is a Daycare user and we couldn’t be more pleased with the home. He really looks forward to his Thursday slot. The staff are so welcoming and attentive to his needs. There are lots of activities and day trips to enjoy which keeps his mind active. The dining room is set out like a restaurant and the meals are lovely. I always worried about the possibility of him going into a home as a permanent resident but after seeing The Royal Star and Garter Solihull I would have no hesitation as it is a wonderful caring place and the staff do everything they can to make it a big happy family environment.
Very high standards of professional care.
The care at The Royal Star & Garter Home is second to none. All staff are extremely friendly and make my relative feel part of a family.
The residents are treated like individuals and their personalities and needs are all met.
Every aspect of the care my mother has received in the past 3 years has been exemplary. The carers on her wing are friendly, respectful, cheerful, polite and provide all the care she needs efficiently and well. The physiotherapy has been extremely beneficial.
Total nursing and service care for my father is exceptional and without a doubt has extended his life. He has bonded well with many of the volunteers and staff who enjoy his company as much as he does theirs. They engage well with him and he responds accordingly.
My mother (who is the oldest resident at the home) came to Star and Garter when she was '95'. The family were delighted with the choice of home for her and she settled very well. The care is exemplary, the staff very thoughtful in their caring and every aspect of her life there is commendable. She's now '101'!!
The home is a home in every sense. The residents are treated with the utmost respect. Everyone from the cleaning staff to the senior nurses is forever cheerful and welcoming. The other day a resident was sitting on his own and at least 3 members of staff who could have walked by stopped and spoke to him. My mother is in the best place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2020Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Mar 2025
Open days are taking place in April at a Solihull care home rated as one of the best in the country. During two open days, Royal Star & Garter’s Solihull...
- 11 Feb 2025
The partners of residents at Royal Star & Garter’s three Homes have spoken about the importance of being able to spend time with their loved ones, whenever they want to,...
- 06 Feb 2025
Her Royal Highness The Princess Royal has been announced as the new Patron of veterans’ charity Royal Star & Garter. The Princess Royal is the charity’s third Patron since it...
There are no upcoming events for Royal Star & Garter - Solihull.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Royal Star & Garter
- 28 Feb 2023Recipient: Royal Star & Garter
- 30 Jun 2022Recipient: Royal Star & Garter
Accreditations
There are no accreditations posted yet for Royal Star & Garter - Solihull.
Meet the Team (1)

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.
I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.
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