Royal Star & Garter - Solihull

Tudor Coppice, Solihull B91 3DE
Review Us
9.8 64 Reviews
  • Royal Star & Garter - Solihull, Solihull
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable, stimulating and fulfilling.

The staff support residents to live a full and enjoyable life. The award-winning home is well designed and informal, with spacious lounges where residents can enjoy activities or find a cosy nook to read or chat with visitors.

Residents can visit the hair salon or join friends in the café-bar for a drink. Each resident has a large, en-suite bed-sitting room for enjoying time alone or with family.

The Solihull home is also equipped with a sophisticated and discreet nurse call system in all areas, individually programmed underfloor heating, and in-house laundry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1815 – £1815
  • Self-Funded Nursing Dementia Care: £2020 – £2020
  • RESPITE Self-Funded Nursing Care: £1815 – £1815
  • RESPITE Self-Funded Nursing Dementia Care: £2020 – £2020

These prices are only a guideline, please contact Royal Star & Garter - Solihull to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katie McCauley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service Men or Women & Partners
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.

Royal Star & Garter - Solihull Reviews (64)

9.8

Royal Star & Garter - Solihull has a Review Score of 9.8 (9.817) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 64 reviews.

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Reviewer Connection to Royal Star & Garter - Solihull
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Review from Nicola F (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There
are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff.
Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do.
My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.
Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our Roundel house was independently assessed by a specialist care and dementia consultancy in August and it achieved their highest rating, with no specific concerns flagged about the environment. We manage a regular programme of cleaning and maintaining our furniture to ensure this is of a high standard and this may have contributed to a brief shortage of chairs at the time of your feedback. We would like to point out that this is unusual as there is normally plenty of comfortable seating in other parts of Roundel house.

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Review from Chris B (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting
fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.
Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am delighted that your mother has had such a positive respite stay at the Home. I am pleased that she felt at home and that all of your mother's requirements were met.

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Review from Jane W (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel
that we have to push a little on Mum's behalf, however, she is treated exceptionally well.
There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.
Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for your positive comments surrounding the care that is provided for your mum. Your comments in relation to Mum attending outside activities are noted and I will communicate this with the Wellness team.

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Review from A I (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.
Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for leaving your lovely comments in relation to the care and support that your mum is receiving. It is a pleasure and honor to be able to look after your mum within this home. The staff will continue to support Mum with her needs to ensure that Mum becomes more settled in the environment that she now calls home.

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Review from Jayne M (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Star and Garter enough for the care they have shown my parents. The staff are like our family now, we know them so well. My parents have their own individual needs and are both treated with dignity and respect and are looked after so well. They have fabulous entertainment and stimulation.
We tell everyone we know what a wonderful place it is.
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Review from D M (Next of Kin) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Many aspects are excellent and so are most of the staff. With all the pressures of covid/isolation/lockdowns and inflation, the service proved is seen as less good than two years ago. The fees are "eye-wateringly high" hence the "value for money" score. At times the management has been mediocre but
the fairly new manager is considered to be a great improvement on his predecessor. Where some categories are rated only good, permanent staff are almost always excellent, agency staff not always of such a high calibre which is perhaps inevitable.
Reply from Pauline Shaw, Director of Care at Royal Star & Garter - Solihull

Thank you for your feedback, it is really important to us. It is a privilege to care for your loved one and I know I speak on behalf of the whole team. It has been a difficult few years for all care homes managing with Covid and ensuring we continue to provide outstanding care. Staff have shown huge dedication in keeping the people we care for safe and ensuring they keep life as lively and interesting as possible. We're delighted that you find the level of care provided by our staff excellent. We try to limit our use of agency staff and to train them when we use them. We recognise that the cost of care is high, and so we engage in fundraising to enable us to keep our fees below the cost of the care we provide. If you would like to discuss any points with our Home Manager, then he would be delighted to speak with you.

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Review from S G (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I enter the home, the staff are kind, considerate and caring. I feel included in the family environment of the home, especially on the wing my mother lives in. Mum is treated with warmth and dignity at all times, her opinion is valued and her privacy is respected. There are plenty of
activities within and outside the home to participate in, as well as the option to spend time by herself. We feel very fortunate to be part of such a caring community.
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Review from R I (Wife of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of this home. The care and understanding shown to my husband are second to none. The carers and activities have stimulated him beyond all expectations. As a result, he is extremely happy and I have peace of mind.
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Review from Dee F (Daughter of Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with the home for the past seven years. Firstly with my Aunty and for three years with my parents.
My father died two years ago in March leaving my mother still resident in Whitely House. Due to lockdown, we were unable to visit my mother and comfort her it was a very difficult
time. The staff were wonderful in supporting me. Unfortunately, my mother developed Alzheimer's to add to her dementia and sometimes hardly knows me. They continue to make her look wonderful and care for her in a kind and caring way. I wouldn't wish her to be anywhere else.
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Review from Jane T (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Royal Star & Garter Care Home for nearly five years, the care and support she gets from all staff is excellent, residents are treated as individuals in their care needs and a great deal of thought goes into meeting those needs. There is a happy atmosphere in the home and we are very
pleased with Mum's care.
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Review from Linda E (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Royal Star & Garter - Solihull Care Home has provided a warm, safe environment for my mother. Staff have supported her with compassion in making the move from her own home to life in care.
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Review from Katrina D (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living permanently at the Royal Star & Garter - Solihull for over a year, and previous to Covid lockdown in 2020, had been a day visitor, twice a week for three years.


Mum is extremely happy at Royal Star & Garter, she feels her every need is met. The staff are kind, caring considerate,

and attentive. She dresses and looks well, is socialised, engaged, mentally and physically stimulated, and active both in and outside the house. The menus are varied and plentiful and served in a beautiful dining room of top restaurant quality. Other meals are served with residents of the individual house wings or in mum's spacious room (if she so desires)


I am in regular communication with the staff, who are very responsive and courteous. As a result, I feel part of the Royal Star & Garter family too.


It is a massive relief and joy to her family that she is so well cared for and happy.

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Review from Peter M (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the Royal Star & Garter for just over a year now. Initially, we had full access to the home and were extremely impressed. This was dad's third home, the other two couldn't cope with him. We then had Covid and the home have done everything in their power to accommodate us, from Facetime
and then creating a room (sealed). We felt very confident that the home would look after dad and he is thriving there. He is 100 times better and the staff know his needs and really care about the residents. 10 out of 10!
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Review from Janet B (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During lockdown, the staff have become my mother's family and she has had the best possible care. The staff have helped us keep in touch using Facetime and sending us photographs. The opening of the pods where I can safely visit her behind a glass screen but warm and inside have been brilliant and feel
very Covid secure.
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Review from G W (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Royal Star & Garter for 3.5 years now and I can only give it 5-stars for the care my Mum has received. Standards are exemplary, all the staff from the manager to domestics are very professional, friendly and accommodating. My mum's carers in Whiteley Wing are just wonderful!
The food, cleanliness and overall service is truly first-class. Would highly recommend! The Covid visiting facility is equally 5-stars too!
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Review from Maggie T (Daughter-in-law of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the period of Covid, the Royal Star and Garter has done its utmost to keep its residents safe. When my husband, son of resident died, they helped us break the news to my mother in law. The staff supported us during a very tricky time. I have been impressed by the way that they have protected
their residents at crucial times and the facility that they have for visiting, the pods, is fantastic. I feel very safe and I know that my mother in law does too. Their system is working. It is quite difficult for our communication because we need to wear face masks and my mother in law is hard of hearing. She can understand better when she can use some lip-reading.
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Review from Audrey H (Wife of Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was introduced to the Royal Star & Garter on a weekly basis to their Dementia day care. He went every Tuesday from 10 am to 4 pm until lockdown. It was evident from the start that he really enjoyed it and so when the time came for him to be admitted to full-time care, he was familiar with
everyone and was happy to stay. The staff are very caring, dedicate and wonderful in dealing with the residents and their families, nothing is too much trouble for them. They keep me well informed and also any changes imposed with the restrictions. My husband is always happy, smiling and content when I visit; all that I wish him to be and that is due to the love and care of all at the home.
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Review from Kay S (Daughter of Resident) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into the Royal Star & Garter in the middle of the first lockdown. It had been a hugely stressful few weeks for us as a family and really hard for us to hand him over, not knowing when we would see him again. The care and compassion shown to us by all the staff has been second to none and
it is evident that he is really well cared for. The staff are excellent at on keeping us informed of any changes in his condition and monitor him very well. The pandemic has meant that they have had to work even harder to keep everyone safe, yet they always have time to chat if we needed a bit of reassurance. The rooms with the glass panels are fantastic and we feel very safe, it is a well organised system with thorough cleaning in between. We look forward to spending time with both dad and the wonderful staff to whom we are immensely grateful.
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Review from Graham C (Son of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought it would be good to update my review from Oct 2018.
The home was very good then and even more impressive today!


As we are now approaching my mother’s second year, I’m still so impressed with the whole package, the accommodation and the very caring friendly staff.
The home has recently

undergone an update with additional quiet area’s and an expansion of the dining room to accommodate residents and family visitors in splendid surroundings.
The new reception/bar area is extremely comfortable and welcoming,
I often find my mother here enjoying this social hub, reading or chatting. To see the friendly staff, talking, entertaining and helping the residents is very heartwarming!
Since my previous review I am a little older and wiser, my mother-in-law has recently been admitted to another home. After viewing numerous other homes they just do not compare with the Royal Star and Garter.
I can honestly say, I am so pleased we have found my mother's home from home!
A big thank you to all the staff, you have created an extremely high caring benchmark.
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Review from R F (Son-in-law of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always sensitive to relatives needs, which is excellent. Staff performance in emergencies balanced, understanding, sensitive and professional. My mother-in-law is not easy, she had a sheltered and very active social life, which she misses terribly. One minor feeling, should she be directed more into
action? She can be really obstinate and refuse to take advice.
Reply from Michelle Danks, Marketing at Royal Star & Garter - Solihull

Thank you for your review, we really value your feedback. Thank you for raising the question about the activities, our Care Home Manager will contact you directly about this.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Royal Star & Garter - Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Royal Star & Garter - Solihull is calculated as follows: ( (220 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 263 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - Solihull is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Katie

Katie McCauley

Job Title: Home Manager Joined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.


I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Solihull to verify any information. View our terms and conditions. Royal Star & Garter - Solihull has an Enhanced Service - more info.