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- Royal Star & Garter - Solihull care home

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

We tell everyone we know what a wonderful place it is.Jayne M(Daughter of Resident/Service User)

The food, cleanliness and overall service is truly first-class.G W(Daughter of Resident/Service User)

The care and understanding shown to my husband are second to none.R I(Wife of Resident/Service User)

Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.
Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.
The care team work hard to ensure that life for residents is comfortable,...
Care Provided by Royal Star & Garter - Solihull
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Royal Star & Garter - Solihull for full pricing details and T&Cs.
Contact Royal Star & Garter - Solihull to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal Star & Garter
- Voluntary / Not for Profit Owned
Person in charge
- Katie McCauley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
- Ex-Service personnel and their partners
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available at the Home, however pay and display car parks nearby that can be used.
Royal Star & Garter - Solihull Reviews (75)
Royal Star & Garter - Solihull has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 75 reviews.
Top-quality care over the last 30 months for my father who has dementia.
Thank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.
Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.
Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!
Thank you so much for taking the time to write such wonderful feedback. We take pride in making sure that all of our residents receive individualised care, creating a warm and happy environment. The Royal Star and Garter isn't just a home for residents to live in; it's a place for families to...
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.
We are so pleased to read your kind words, which of course we will pass on to the team, including the restaurant staff. It's fantastic to read about your positive experience. We understand how difficult moving to a care home can be, so we are grateful to hear how the team supported you through this.
My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy here and enjoys the activities and socialising with other residents.
We are so pleased to read how happy your mother is at Royal Star and Garter. We love being part of the activities and social aspects with the people that live at the home. I will pass on your kind comments to the team.
Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.
Thank you so much for taking the time to leave a review for us. We are very happy to read how pleased you are with the Royal Star and Garter.
My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.
Four years after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along.
I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.
I am delighted to read that you chose to come and live at the Royal Star & Garter Solihull because of your husbands experience of the Home previously. We aim to deliver the highest standards of care and hope to enrich the lives of all of the residents who live here. I am so pleased that you feel...
In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.
Thank for this excellent review of the Home and how you have found the service. I am touched to read that your mother-in-law feels like it is home and that she feels safe and cared for.
My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.
I am so pleased to read that since your mother came to live at the Royal Star & Garter Solihull that your mothers mental health has been more positive and lively. We are extremely proud of the services that we provide to the residents that live in the Home. The staff team at the Home excel in what they do and they always put the resident and their needs at the center of the service.
The opportunities for exercise relative to the capability is great and the encouragement to take part has achieved a much better result than I could have imagined.
The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.
Thank you for your kind words in your review. We always aim to to put the resident and their needs at the center of the service. The staff team strive for excellence on a daily basis to ensure that the resident enjoys the highest possible level of care.
Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do.
My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.
Thanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our...
My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.
I am delighted that your mother has had such a positive respite stay at the Home. I am pleased that she felt at home and that all of your mother's requirements were met.
There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.
Thank you very much for your positive comments surrounding the care that is provided for your mum. Your comments in relation to Mum attending outside activities are noted and I will communicate this with the Wellness team.
My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.
Thank you very much for leaving your lovely comments in relation to the care and support that your mum is receiving. It is a pleasure and honor to be able to look after your mum within this home. The staff will continue to support Mum with her needs to ensure that Mum becomes more settled in the environment that she now calls home.
I cannot praise Star and Garter enough for the care they have shown my parents. The staff are like our family now, we know them so well. My parents have their own individual needs and are both treated with dignity and respect and are looked after so well. They have fabulous entertainment and stimulation. We tell everyone we know what a wonderful place it is.
Many aspects are excellent and so are most of the staff. With all the pressures of covid/isolation/lockdowns and inflation, the service proved is seen as less good than two years ago. The fees are "eye-wateringly high" hence the "value for money" score. At times the management has been mediocre but the fairly new manager is considered to be a great improvement on his predecessor. Where some categories are rated only good, permanent staff are almost always excellent, agency staff not always of such a high calibre which is perhaps inevitable.
Thank you for your feedback, it is really important to us. It is a privilege to care for your loved one and I know I speak on behalf of the whole team. It has been a difficult few years for all care homes managing with Covid and ensuring we continue to provide outstanding care. Staff have shown...
From the moment I enter the home, the staff are kind, considerate and caring. I feel included in the family environment of the home, especially on the wing my mother lives in. Mum is treated with warmth and dignity at all times, her opinion is valued and her privacy is respected. There are plenty of activities within and outside the home to participate in, as well as the option to spend time by herself. We feel very fortunate to be part of such a caring community.
I cannot speak too highly of this home. The care and understanding shown to my husband are second to none. The carers and activities have stimulated him beyond all expectations. As a result, he is extremely happy and I have peace of mind.
My father died two years ago in March leaving my mother still resident in Whitely House. Due to lockdown, we were unable to visit my mother and comfort her it was a very difficult time. The staff were wonderful in supporting me. Unfortunately, my mother developed Alzheimer's to add to her dementia and sometimes hardly knows me. They continue to make her look wonderful and care for her in a kind and caring way. I wouldn't wish her to be anywhere else.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2020Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Mar 2025
Open days are taking place in April at a Solihull care home rated as one of the best in the country. During two open days, Royal Star & Garter’s Solihull...
- 11 Feb 2025
The partners of residents at Royal Star & Garter’s three Homes have spoken about the importance of being able to spend time with their loved ones, whenever they want to,...
- 06 Feb 2025
Her Royal Highness The Princess Royal has been announced as the new Patron of veterans’ charity Royal Star & Garter. The Princess Royal is the charity’s third Patron since it...
There are no upcoming events for Royal Star & Garter - Solihull.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Royal Star & Garter
- 28 Feb 2023Recipient: Royal Star & Garter
- 30 Jun 2022Recipient: Royal Star & Garter
Accreditations
There are no accreditations posted yet for Royal Star & Garter - Solihull.
Meet the Team (1)

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.
I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Solihull to verify any information. View our terms and conditions. Royal Star & Garter - Solihull has an Enhanced Service -more info.