Review from L W (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report

Overall Experience

Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed

and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J G (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as

the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to write such wonderful feedback. We take pride in making sure that all of our residents receive individualised care, creating a warm and happy environment. The Royal Star and Garter isn't just a home for residents to live in; it's a place for families to continue spending time with loved ones in a safe, warm and happy environment. The team will be so grateful to hear how their work has such a positive impact.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Kay W (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our

for scenery trips.
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe are so pleased to read your kind words, which of course we will pass on to the team, including the restaurant staff. It's fantastic to read about your positive experience. We understand how difficult moving to a care home can be, so we are grateful to hear how the team supported you through this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from H M (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy

here and enjoys the activities and socialising with other residents.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullWe are so pleased to read how happy your mother is at Royal Star and Garter. We love being part of the activities and social aspects with the people that live at the home. I will pass on your kind comments to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R E (Husband of Resident) published on 31 July 2024 Submitted via Postal Card • Report

Overall Experience

Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - SolihullThank you so much for taking the time to leave a review for us. We are very happy to read how pleased you are with the Royal Star and Garter.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Samantha F (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year

but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P J (Resident) published on 23 November 2023 Submitted via Website • Report

Overall Experience

My first experience of the Royal Star and Garter was when my husband came in because as was no longer able to look after him due to a spell in hospital. He really loved it here especially going out on our special trips and pub lunches with staff that were extremely helpful and informative.
Four years

after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along.
I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullI am delighted to read that you chose to come and live at the Royal Star & Garter Solihull because of your husbands experience of the Home previously. We aim to deliver the highest standards of care and hope to enrich the lives of all of the residents who live here. I am so pleased that you feel that you are being looked after superbly and that you have made friends with so many of the residents and staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J F (Daughter-in-law of Resident) published on 15 November 2023 Submitted via Website • Report

Overall Experience

In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close

to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullThank for this excellent review of the Home and how you have found the service. I am touched to read that your mother-in-law feels like it is home and that she feels safe and cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from H F (Son of Resident) published on 3 November 2023 Submitted via Website • Report

Overall Experience

My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents

whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullI am so pleased to read that since your mother came to live at the Royal Star & Garter Solihull that your mothers mental health has been more positive and lively. We are extremely proud of the services that we provide to the residents that live in the Home. The staff team at the Home excel in what they do and they always put the resident and their needs at the center of the service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Elizabeth D (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report

Overall Experience

The team is totally on the ball, monitoring health issues to tackle them before they are an issue. There is also a strong sense of care for the individual and what they need. I feel so much happier now that my relative is there.
The opportunities for exercise relative to the capability is great and

the encouragement to take part has achieved a much better result than I could have imagined.
The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullThank you for your kind words in your review. We always aim to to put the resident and their needs at the center of the service. The staff team strive for excellence on a daily basis to ensure that the resident enjoys the highest possible level of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nicola F (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report

Overall Experience

My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There

are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff.
Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do.
My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullThanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our Roundel house was independently assessed by a specialist care and dementia consultancy in August and it achieved their highest rating, with no specific concerns flagged about the environment. We manage a regular programme of cleaning and maintaining our furniture to ensure this is of a high standard and this may have contributed to a brief shortage of chairs at the time of your feedback. We would like to point out that this is unusual as there is normally plenty of comfortable seating in other parts of Roundel house.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Chris B (Son of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting

fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullI am delighted that your mother has had such a positive respite stay at the Home. I am pleased that she felt at home and that all of your mother's requirements were met.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jane W (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report

Overall Experience

Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel

that we have to push a little on Mum's behalf, however, she is treated exceptionally well.
There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullThank you very much for your positive comments surrounding the care that is provided for your mum. Your comments in relation to Mum attending outside activities are noted and I will communicate this with the Wellness team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from A I (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report

Overall Experience

My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - SolihullThank you very much for leaving your lovely comments in relation to the care and support that your mum is receiving. It is a pleasure and honor to be able to look after your mum within this home. The staff will continue to support Mum with her needs to ensure that Mum becomes more settled in the environment that she now calls home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jayne M (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report

Overall Experience

I cannot praise Star and Garter enough for the care they have shown my parents. The staff are like our family now, we know them so well. My parents have their own individual needs and are both treated with dignity and respect and are looked after so well. They have fabulous entertainment and stimulation.

We tell everyone we know what a wonderful place it is.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from D M (Next of Kin) published on 7 December 2022 Submitted via Postal Card • Report

Overall Experience

Many aspects are excellent and so are most of the staff. With all the pressures of covid/isolation/lockdowns and inflation, the service proved is seen as less good than two years ago. The fees are "eye-wateringly high" hence the "value for money" score. At times the management has been mediocre but

the fairly new manager is considered to be a great improvement on his predecessor. Where some categories are rated only good, permanent staff are almost always excellent, agency staff not always of such a high calibre which is perhaps inevitable.

Reply from Pauline Shaw, Director of Care at Royal Star & Garter - SolihullThank you for your feedback, it is really important to us. It is a privilege to care for your loved one and I know I speak on behalf of the whole team. It has been a difficult few years for all care homes managing with Covid and ensuring we continue to provide outstanding care. Staff have shown huge dedication in keeping the people we care for safe and ensuring they keep life as lively and interesting as possible. We're delighted that you find the level of care provided by our staff excellent. We try to limit our use of agency staff and to train them when we use them. We recognise that the cost of care is high, and so we engage in fundraising to enable us to keep our fees below the cost of the care we provide. If you would like to discuss any points with our Home Manager, then he would be delighted to speak with you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S G (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report

Overall Experience

From the moment I enter the home, the staff are kind, considerate and caring. I feel included in the family environment of the home, especially on the wing my mother lives in. Mum is treated with warmth and dignity at all times, her opinion is valued and her privacy is respected. There are plenty of

activities within and outside the home to participate in, as well as the option to spend time by herself. We feel very fortunate to be part of such a caring community.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R I (Wife of Resident) published on 24 May 2022 Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly of this home. The care and understanding shown to my husband are second to none. The carers and activities have stimulated him beyond all expectations. As a result, he is extremely happy and I have peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Dee F (Daughter of Resident) published on 28 April 2022 Submitted via Postal Card • Report

Overall Experience

I have been associated with the home for the past seven years. Firstly with my Aunty and for three years with my parents.
My father died two years ago in March leaving my mother still resident in Whitely House. Due to lockdown, we were unable to visit my mother and comfort her it was a very difficult

time. The staff were wonderful in supporting me. Unfortunately, my mother developed Alzheimer's to add to her dementia and sometimes hardly knows me. They continue to make her look wonderful and care for her in a kind and caring way. I wouldn't wish her to be anywhere else.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jane T (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report

Overall Experience

My mum has lived at Royal Star & Garter Care Home for nearly five years, the care and support she gets from all staff is excellent, residents are treated as individuals in their care needs and a great deal of thought goes into meeting those needs. There is a happy atmosphere in the home and we are very

pleased with Mum's care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Royal Star & Garter - Solihull

Care Provided by Royal Star & Garter - Solihull

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees What's included?

Weekly Charges per Person

Funding Types Accepted

Support you may be entitled to

Good to Know

Group/Owner

Person in Charge

Local Authority / Social Services

Admission Information

Care Home Design/Build

Room Information

Parking

Royal Star & Garter - Solihull Reviews (74)

Overview of Review Score

Detailed Breakdown of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall Outstanding

Bed Vacancies

Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Katie McCauley

Care Seekers

Job Seekers