Royal Star & Garter - Solihull

Tudor Coppice, Solihull B91 3DE
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9.8 64 Reviews
  • Royal Star & Garter - Solihull, Solihull
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable, stimulating and fulfilling.

The staff support residents to live a full and enjoyable life. The award-winning home is well designed and informal, with spacious lounges where residents can enjoy activities or find a cosy nook to read or chat with visitors.

Residents can visit the hair salon or join friends in the café-bar for a drink. Each resident has a large, en-suite bed-sitting room for enjoying time alone or with family.

The Solihull home is also equipped with a sophisticated and discreet nurse call system in all areas, individually programmed underfloor heating, and in-house laundry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1815 – £1815
  • Self-Funded Nursing Dementia Care: £2020 – £2020
  • RESPITE Self-Funded Nursing Care: £1815 – £1815
  • RESPITE Self-Funded Nursing Dementia Care: £2020 – £2020

These prices are only a guideline, please contact Royal Star & Garter - Solihull to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katie McCauley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service Men or Women & Partners
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.

Royal Star & Garter - Solihull Reviews (64)

9.8

Royal Star & Garter - Solihull has a Review Score of 9.8 (9.817) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Star & Garter - Solihull has 64 reviews.

Overall Experience
  • 59
  • 5
  • 0
  • 0
  • 0
Date Published
  • 64
  • 4
  • 8
  • 22
  • 42
Reviewer Connection to Royal Star & Garter - Solihull
  • 34
  • 11
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Donald K (Husband of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very difficult to compare The Royal Star & Garter with other homes as it is so obviously outstanding - this is obviously so in the dementia wing, where my wife has been a resident for six years.
My daughter and I are so glad that we were able to obtain a place for her, taking into account my
military service.
It is such a relief to know that she is so well looked after when I became unable to cope by myself.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Kevin R (Son-in-law of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in this home in 2013 and my mother in law is currently here.
This home is so different to any care home I have ever been in, the residents are treated with such respect, love and dignity by very dedicated people.
The residents are really well looked after and seem very happy, which
is so important. The home is extremely clean and well maintained and they provide stimulating Dementia care in the specialist Dementia unit which has won them an award.
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  • Care / Support
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  • Treated with Dignity
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Review from Norman W (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes in the West Midlands area and in every aspect, this home far exceeds everything that any other care home could differ. My wife has been a resident here over three years, both my family and friends all state how fortunate we are for her to be in such an excellent home.
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  • Treated with Dignity
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Review from R C (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband living with advanced vascular dementia has been resident at The Royal Star & Garter Home for over two and a half years. Throughout that time he has been professionally cared for with great insight, understanding, warmth and humour. His emotional well being and contentment have always been
the top priority of his care plan, although of course his physical needs have also been carefully addressed. Family and other visitors have always been welcomed so we and staff all work together as an extended family team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Royal Star & Garter - Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Royal Star & Garter - Solihull is calculated as follows: ( (220 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 263 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Star & Garter - Solihull is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Katie

Katie McCauley

Job Title: Home Manager Joined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.


I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Solihull to verify any information. View our terms and conditions. Royal Star & Garter - Solihull has an Enhanced Service - more info.