From walking into Ardenlea Grove, until we left, we all experienced a wonderful sense of caring.Elaine W(Wife of Resident/Service User)
Everyone made a great effort to personalise my careC R(Respite Resident/Service User)
Every member of staff treated Mum with respect and dignity.Jacky Y(Daughter of Resident/Service User)
From walking into Ardenlea Grove, until we left, we all experienced a wonderful sense of caring.Elaine W(Wife of Resident/Service User)
Everyone made a great effort to personalise my careC R(Respite Resident/Service User)
Every member of staff treated Mum with respect and dignity.Jacky Y(Daughter of Resident/Service User)
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.
The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped...
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.
The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.
Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.
Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.
The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.
For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.
Contact Ardenlea Grove Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Ardenlea Grove Care Home for full pricing details and T&Cs.
Ardenlea Grove Care Home has a Review Score of 9.7 (9.715) out of 10, based on 37 reviews in the last 2 years.
Over all time Ardenlea Grove Care Home has 113 reviews.
Brilliant!
Brilliant!
Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience at the home and will share your comments with the home's manager. The Bupa Customer Care Team
Very poor in all aspects. No care package had been arranged for nursing care and no management involvement. Communications between hospital/doctor/wheelchair services/physio were lacking. The bed extension was only resolved after 3 weeks of admittance. My main complaint was of 'manhandling' by one...
Very poor in all aspects. No care package had been arranged for nursing care and no management involvement. Communications between hospital/doctor/wheelchair services/physio were lacking. The bed extension was only resolved after 3 weeks of admittance. My main complaint was of 'manhandling' by one staff member. Disciplinary action is in process. Food is poor.
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
My partner has been a resident at Ardenlea Grove since May 2016 and during this time he has resided on both Pearl and Emerald floors. We have always found the staff to be extremely good. During the last two months, my partner has deteriorated and the staff have been so caring and attentive to his...
My partner has been a resident at Ardenlea Grove since May 2016 and during this time he has resided on both Pearl and Emerald floors. We have always found the staff to be extremely good. During the last two months, my partner has deteriorated and the staff have been so caring and attentive to his needs and mine and deserve recognition for this. Theirs can be a thankless job sometimes but they always remain cheerful and positive.
Thank you for your review of Ardenlea Grove, we are pleased to hear that your partner has been well cared for at the home. We appreciate your comments about the staff and will share this with the care home's manager. The Bupa Customer Care Team.
My mom enjoys staying at Ardenlea Grove. The staff on the Sapphire floor are very good - caring, helpful etc. I am a regular visitor to see my mom to check she wants for nothing and is happy. I happened to call in during the "St Patrick's Day celebrations", the lounge decorations were great, there...
My mom enjoys staying at Ardenlea Grove. The staff on the Sapphire floor are very good - caring, helpful etc. I am a regular visitor to see my mom to check she wants for nothing and is happy. I happened to call in during the "St Patrick's Day celebrations", the lounge decorations were great, there was a lovely atmosphere and I was also offered to join in and made to feel very welcome. Irish music, hats and a quiz added to the fun. Well done for arranging this and thank you to all the team for what you all do to look after my mother. Keep up the good work and I look forward to attending future events - sounds like a busy calendar is taking place.
Thank you for your review and kind words. I'm so pleased to hear that your mum is enjoying all the different things that are on offer and hope that you may also join in with some more activities.
My mum came to this care home two years ago and this meant she had to accept her loss of independence as it became sadly clearer she would not go home again, she was in her late sixties. With tenderness and respectful care, my mum came to think of Ardenlea Grove Care Home as her home, she was...
My mum came to this care home two years ago and this meant she had to accept her loss of independence as it became sadly clearer she would not go home again, she was in her late sixties. With tenderness and respectful care, my mum came to think of Ardenlea Grove Care Home as her home, she was bedbound but her life was still fulfilled and she managed to be positive and to look forward. All staff have been professional, caring and friendly. Thank you.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Mom moved into Ardenlea Grove in September when she was in need of greater nursing care and was starting to suffer from dementia. From the first day, I contacted Ardenlea Grove, I have continued to be delighted with the manager and the nurses' attention and response.
Mom moved into Ardenlea Grove in September when she was in need of greater nursing care and was starting to suffer from dementia. From the first day, I contacted Ardenlea Grove, I have continued to be delighted with the manager and the nurses' attention and response.
Thank you for your review. I hope that your Mum has settled well and that you have peace of mind knowing that she is safe and well cared for.
The care and kindness my husband received at Ardenlea Grove Care Home was really wonderful and I thank everyone there form the bottom of my heart.
The care and kindness my husband received at Ardenlea Grove Care Home was really wonderful and I thank everyone there form the bottom of my heart.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
As far as we are concerned, night and day staff on Sapphire give beyond the care of duty. Hope they get paid accordingly. Personally, I found the services of the care assistant especially useful - helped with dressing etc and the night nurse was extremely helpful in washing me and cutting my...
As far as we are concerned, night and day staff on Sapphire give beyond the care of duty. Hope they get paid accordingly. Personally, I found the services of the care assistant especially useful - helped with dressing etc and the night nurse was extremely helpful in washing me and cutting my fingernails.
Food is disappointing and often cold but here again, chef may have a limited budget.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
My husband passed away on...
My husband passed away on 19th June 2017 with his family around him. We would like to express our gratitude to manager and staff at Ardenlea Grove Care Home for the care (excellent) given to my husband.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I will pass on your comments and gratitude to the home manager and the staff at the home.
I was well looked after in all respects. The staff were friendly, caring and happy to help in all ways when needed.
I was well looked after in all respects. The staff were friendly, caring and happy to help in all ways when needed.
Thank you for your lovely review, I am so pleased that you were happy with the care you received at Ardenlea Grove and their staff. The Bupa Customer Care Team.
When dad arrived here, he was very poorly. In fact, we thought he might die. However, the staff here have cared for and nursed him to such an exceptionally high standard, dad has improved dramatically. We did have a few teething problems, but a chat with the deputy manager sorted these out. We...
When dad arrived here, he was very poorly. In fact, we thought he might die. However, the staff here have cared for and nursed him to such an exceptionally high standard, dad has improved dramatically. We did have a few teething problems, but a chat with the deputy manager sorted these out. We witness nothing but care and compassion from all the staff to all the residents - it is lovely to see as some are very challenging. Mainly, dad is happy and his health is improving - How wonderful.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My father moved to Ardenlea Grove a few weeks ago he has settled in well. The staff have all been kind, caring, thoughtful and professional. It is lovely to see all the residents and carers in the lounge together. A few more activities ideas- pets, guide dogs for the blind. More activities for the...
My father moved to Ardenlea Grove a few weeks ago he has settled in well. The staff have all been kind, caring, thoughtful and professional. It is lovely to see all the residents and carers in the lounge together. A few more activities ideas- pets, guide dogs for the blind. More activities for the residents would make overall, I would definitely recommend Ardenlea Grove to others. This home's perfect.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My father's care was exemplary. The staff are kind, professional and caring, treating their patients with respect. Making their last days comfortable and giving family peace of mind. Rooms are comfortable for both patients and visitors. No request was denied.
My father's care was exemplary. The staff are kind, professional and caring, treating their patients with respect. Making their last days comfortable and giving family peace of mind. Rooms are comfortable for both patients and visitors. No request was denied.
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I am a qualified nurse with previous experience working in both hospitals and care home settings.
I enjoy working in a care home environment due to...
I am a qualified nurse with previous experience working in both hospitals and care home settings.
I enjoy working in a care home environment due to its homely atmosphere, where residents and staff come together as an extended family.
I joined Ardenlea Grove in February 2024 as Clinical Deputy Manager and have since progressed into the role of Home Manager. I am passionate about providing high-quality, person-centred care and supporting both residents and staff to feel safe, valued and supported every day.
In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!
I have been a nurse for 25 years and I have been working for Bupa since 2004.
I was born in India where I was working as a nurse before I moved over...
I have been a nurse for 25 years and I have been working for Bupa since 2004.
I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.
I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!
I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.
I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly...
I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.
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