Ash Grange Care Home, Walsall, West Midlands
Ash Grange Care Home, Walsall, West Midlands
Ash Grange Care Home, Walsall, West Midlands

Ash Grange Care Home is an HC-One purpose-built facility located in a residential area of Walsall, providing nursing, residential, dementia nursing, respite and end of life care for up to 41 people. The home can also provide care for younger people with disabilities.

Ash Grange Care Home offers a range of communal lounge areas with specially-designed furnishings. The well-appointed bedrooms are comfortable and some have views of the home’s garden.

Ash Grange’s chefs take the time to get to know the individual tastes of the residents and offer a choice of fresh and nutritional meals. Dietary and cultural needs are catered for.

Residents at Ash Grange are cared for by an experienced team of managers and staff who put kindness at the heart of everything they do.

Group: HC-One

Person in charge: Shawez Khwaja (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ash Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Ash Grange Care Home has a Review Score of 9.6 (9.614)

The Review Score of 9.6 (maximum of 10) for Ash Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Ash Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Ash Grange Care Home is calculated as follows: ( (191 Excellents x 5) + (94 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 295 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ash Grange Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Grange Care Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Grange Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I am happy in Ash Grange and have answered the questions myself. I love the food and doing exercises.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with the care my mom has received whilst being at this care home. The staff show they care and do their best for my mom. They are always there to listen to any concerns we have regarding my mom's health and answer any questions we have regarding her.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother in law is very poorly and spends all her time in bed so is very reliant on the staff. Since being in Ash Grange Care Home, she has been shown a great deal of care and attention and treated with dignity. She is in a lot of pain but has been treated very well medically as well. We are very happy with the service to date, the home is very well organised and all the staff are very friendly and helpful.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always pleasing when entering the home. The staff are very considerate always very helpful. Excellent standard of care. Well informed of any problems.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mums move in all seems well at the moment, happy with the service.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mom said she liked it here. Her meals were good and she always ate them. Mom always looked clean and comfy.
The staff here are excellent and very caring. They were very considerate to our family as well and caring to my sister who needed more support. Nothing was too much trouble.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Myself and my daughter are extremely pleased with the care my wife receives. She is well looked after, kept clean and always presentable. Treated with dignity and respect. The carers and nurses do not hesitate to contact me should there be any issues or problems. My wife's room is clean, tidy and comfortable.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt came into ashgrange because of her health problems and she's being very well cared for, my aunt is getting all the help she needs here
Everyone is made to feel welcomed when they visit and we can help ourself to fresh drinks at any time

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Ash Grange Care Home at the end of April 2016 following a hospital admission for a broken pelvis. The care she received there from all the staff and management team was outstanding I couldn't wish for better care for her. She was transferred on 12th October to another home on a permanent placement. The staff, mam and I were all upset at her leaving Ash Grange care Home.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother-in-law was only in this nursing home for 13 days before she sadly passed away. But the kindness and compassion, also the understanding that was shown to her and to us as a family was unconditional. This applies to all the staff that worked there from the manager, nursery staff, carers, cleaners, catering and maintenance, and for this we are truly grateful. We as a family want to say thank you to you all from the bottom of our hearts. x

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There should be more attention to the needs of the residents upstairs and down.

How likely would you be to recommend Ash Grange Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Ash Grange Care Home responded to this review on 15 Nov 2016:

Thank you for taking the time to complete a review.

I have noted your comments which you have made “There should be more attention to the needs of the residents upstairs and down".

As you are aware there are 3 lounges within Ash Grange Care Home, 2 large lounges are on the ground floor and a small lounge on the first floor. Care Staff are allocated to the upstairs and downstairs area which will include all 3 Lounges, the amount of staff will change throughout the day according to the needs of the specific residents within the Home. The Care Staff also give one to one care with individual residents throughout the day as necessary. When you were visiting some residents may have required personal assistance so Care Staff would be attending to them, however, they are very aware of other residents who require assistance and will attend as soon as they are available.

I hope this clarifies your query, however, if you feel that you wish to speak about an individual incident or anything else that is troubling you please feel free to speak to me in person confidentially and I will deal with any problem for you.

The staff are friendly and kind, plenty of activities to do. Always clean and tidy. They take good care of my mum.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like the view. Care staff are all nice and good to me.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I'm being well looked after here. I get help with all my needs, there is always plenty to eat and drink here which is always nice. Everyone is helpful here and I've got a lovely room with the view of the garden. I have my hair done every week here, my daughter and I enjoy the entertainment they provide.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with the service provided. Dad found the food excellent and nice staff. Very good home. The room is very nice and nothing is too much trouble. I would recommend to all looking for a home in Walsall.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Meals are very nice, generally care is up to a good standard. Everything is fine.

How likely would you be to recommend Ash Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home is always clean and tidy.
My mother is very happy here, and is well looked after.
The staff are always very helpful and friendly.

There is a lovely family atmosphere and everyone is very jolly and happy. Mother is always well dressed and says the food is very good.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A caring clean environment. Giving individual care to needy patients.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Really enjoyed my visit and my sister has said she loves staying in Ash Grange. Everyone is very supportive. Staff are always willing to support. All staff are very good. No problems, would recommend this home to anyone.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We feel that our relative is safe and warm here, and feels that it is his home. He has been able to personalise his room, and have contact with other people, and also privacy.
The staff are very pleasant and hard-working, helpful and kind. Meals and drinks are very important, and the hotel-style dining makes them very much something to look forward to. Having a garden to sit in during the summer months is also a huge asset and enhances the quality of life.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Its very good, no complaints, staff are very friendly.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it. Carers great, managers great. The deputy is fantastic.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

In general moms standard of care is good. The staff are friendly, approachable and caring, however on occasions there does appear to be a shortage of staff. This has improved from earlier in the year but can still be evident.

How likely would you be to recommend Ash Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

HC-One, Careline Team at Ash Grange Care Home responded to this review on 08 Dec 2015:

Thank you for your feedback, we do try to adhere to our staffing notice but there are times when sickness and annual leave add extra pressure to our already hard working staff. We do get cover in most cases however there has been a very few occasions where cover has not been possible and on these occasions other departments within the home who are trained will support the home. I appreciate your positive comments and will convey to my team. I would also like to point out that the care service within Ash Grange has never been compromised and we continue with our main goal to provide the kindest care to our residents.

I don't really know how I've got to fill in this piece, but I would like to say my husband was very comfortable and happy with his stay here, and I had no worries. I didn't have any worries in leaving him here, or with the staff looking after him, everything was excellent as I've said and I can't thank everyone enough.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very pleasantly surprised by the care and kindness shown by all the staff. I am always made to feel welcome by the staff and other visitors when I visit.

How likely would you be to recommend Ash Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Shawez

Shawez Khwaja

Job Title: Home Manager

Description:

As a Registered Manager, Shawez has gained many years’ experience in providing care and support to people, to enrich their lives. He is a confident leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Shawez has worked at Ash Grange for a number of years as he shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ash Grange.
When asked what he enjoys most about his role, Shawez remarked:
“I love supporting our residents and making sure that every day at Ash Grange is a good day!”
Away from work, Shawez loves nothing more than eating out and spending time with friends and family.
If you would like to find out more information about Ash Grange, Shawez has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Grange Care Home