Atholl House Nursing Home

Have been instances of poor communication from management and most of clothing came in with have disappeared. However, the home is clean and all carers are polite and helpful and there are many activities that service users take part in and enjoy. Generally, very happy with the kind and supportive care staff who take excellent care of service users and treat them with dignity.

Since I am here, I am happy. Staff really helpful and kind.

The times that I've arrived at the home, Mum always seems happy, the staff are all very pleasant and treat all residents as it they were family members.

Thoroughly recommended.

A very friendly, caring and thoughtful nursing home, beautifully decorated throughout, with great attention to detail. Staff are very attentive to the residents, and there appears to be a real personal connection. Always very clean throughout the building and special attention is paid to personal hygiene. Very satisfied.

I have enjoyed the attitude of the staff, which has been very good.

My mom is very happy to be at Atoll House. She is very well looked after, and all of the staff are very committed to their roles. The rooms are clean, the food is well presented and is of good quality. Every need is met with a smile. There are plenty of activities, and the staff and service users interact all of the time.

Overall, you wouldn't find any better than Atholl House. Thank you all.

Happy and comfortable.

Any request by the family towards the care is followed through immediately without having to ask again. Excellent medical care provided by all grades of staff. Will highly recommend Atholl House Nursing Home to family and friends. Highly commended.

I find the staff very friendly and approachable. Nothing is too much trouble, and they respond quickly. Food is very nice.

She feels safe and happy.

I could not have had anywhere better for my husband to be cared for. They were just the best. I hope my best wishes for the future of the home and everyone who works there; they are the best.

My Brother has been in the home for over 3 months having had several strokes and other heart complications it was really important to choose a nursing home with a medical centre attached. He was put into Atholl House for assessment from the hospital and we never wanted him to move to anywhere else. The senior management, the staff, nurses and support team have been great and so caring. They listen to your concerns especially as he has just moved in from his own home to hospital to the nursing home and is naturally disorientated and are so understanding and always take action whether from a medical side or a care side. Whilst he is bedbound they ensure that he has his religious hyms on being Sikh and his Bollywood films and because there are some south Asian nursing staff on his wing they have a good chat with him in punjabi and that lifts his spirits. Atholl House is a great second home for him. A special thanks to the manager and another particular member of staff although everyone is great.

Since my arrival at Atholl House Nursing Home, I have been treated with love, care and dignity which makes my stay happy and have regarded this as my second home. The staff are all helpful and wonderful, as I am treated to a five-star service at all times. I could not wish for better and would not wish to be moved. Love them all - God bless.

When we ask for help we get it. Staff are very friendly and answer any questions. If they don't know they find out. My uncle seems happy.

The scuffed and damaged walls. The main item of furniture looks like it’s been brought in after being found on the street where it has been for a week or two. Pee bottles being left in the room from the previous occupant. The poor state of the fixtures and fittings or the lack thereof. The fact mum has never been wearing her glasses when we visit. The fact that the juice jug and sipping cup are never within reach. When I last went there, there was not even an over-bed trolley table in the room. Dinners that are supposed to be hot or warm at least being at best lukewarm or even cold. Mum's personal belongings going missing. And the unexplained cuts and bruises on mum's arms and head.

My dad became a resident at the home in February 23. He has been treated extremely well. All the staff have got to know him and his likes and dislikes. He is always treated with kindness and compassion. More recently, the staff and manager went out of their way to accommodate my mum as a resident at the home. She is settling in really well, and I’m hopeful that this will help both my parents.

Not only were the staff amazing with Mum, but they also supported the family. This is everyone at Atholl House - Nurses, Catering Team, Care Assistants, Reception and so forth - You should all be proud of yourselves for what you do day and night with such compassion. It certainly shines that it's more than just a job. The facilities, including the room and bathroom, were a good size and kept clean. Unfortunately, due to Mum's condition, she couldn't take advantage of the activities, but we know she would have participated if she could. The family and I would recommend Atholl House to anyone considering care for themselves or a loved one. Thanks again to all the team.

My mother spent 11 months in your care at Atholl House, sadly she passed away in January 2022. Words cannot be expressed enough about Mom's care and the love, kindness, and care she received. The whole family would like to pass on their thanks to everyone, special thanks go to the nurses and one-to-one carers involved in my mom's care, you are truly amazing, the level of care was outstanding, thank you from the bottom of our hearts.