Brockhampton Court Care Home, Hereford, Herefordshire
Brockhampton Court Care Home, Hereford, Herefordshire
Brockhampton Court Care Home, Hereford, Herefordshire

Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care.

Staff have an excellent understanding of the issues involved in maintaining people's privacy and dignity.

Relatives and friends are always welcome to join residents for meals in the home's elegantly decorated dining rooms.

The main house has a galleried library and in the new wing a spacious and light conservatory.

Individuals can enjoy good quality food with meals presented in an appetising way. Meals are provided to meet the needs of people with medical conditions such as diabetes but should someone not like what is offered on the day then an alternative of their choice will be found.

The gardens include a gazebo, Victorian thatched summerhouse, two ponds, an ornamental fountain designed by a local artist as well as many varieties of trees and shrubs.

Owner: Dr C J Allen

Person in charge: Joanne Parker (Matron)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Motor Neurone Disease • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brockhampton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Brockhampton Court Care Home has a Review Score of 9.8 (9.845)

The Review Score of 9.8 (maximum of 10) for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews over all time. This Average Rating is also the rating value for Brockhampton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Brockhampton Court Care Home is calculated as follows: ( (511 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 593 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 28 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    48
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brockhampton Court Care Home?

  • Extremely LIKELY
    49
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brockhampton Court Care Home

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • more

Everything is excellent. Lovely place for my grandmother to live. Staff are lovely, very helpful and loving.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The services provided by Brockhampton Court are truly outstanding. If I could sum it up with one word - magical. I feel very happy with all that Brockhampton offer, from the staff to the food, all is truly amazing. Thank you Brockhampton. 10/10!

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't have better care, treated with dignity and respect. The carers and staff are very kind and caring. I do lots of enjoyable activities which are fun and interesting. Nothing is too much trouble for any of the staff and the food is delicious. The matron and the management team are first class.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been at Brockhampton Court Care Home since October. She looks so much better now and is joining in with the activities - always dressed well. A super room with a lovely view of the grounds, food is 1st class and all the staff are lovely.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When I visit about every three weeks, the staff are always welcoming. My friend is always clean and cared for in a way that suits her individual needs. She considers it a home from home. Her room is clean and fresh with some of her own furniture in which makes such a difference to her attitude about needing care. Nothing seems too much trouble for the staff to do or find out about. She enjoys the home cooked food and the choice available. All in all a good place to be if you can't stay at home.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christopher Allen, Director at Brockhampton Court Care Home responded to this review on 09 Mar 2017:

Dear Jane, thank you for taking the time to write and saying such nice things about our kind staff and the 'home away from home' feeling we always try to maintain.

My stay here has been made very comfortable and the staff have been helpful attending to all my requests for help.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lovely clean home with friendly staff and management. The residents all look to be enjoying themselves and my nan loves it there. She loves the food, drink and gets involved with the activities that go on.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum could not be in better hands mum is looked after very well. Mum has settled in now and gets on with all the staff. Mum would recommend the food at it is very good. Mum joins in with the activities likes her nails and hair done.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always friendly, warm and comfortable. Staff are very welcoming, food looks excellent. I'm always given a cup of tea.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Staff are really good and make every effort to keep mum comfortable. They could turn the TV on at times to give mum something to focus on. Food is very good, although mums diet is different to most being Muslim. Would definitely recommend the home although most would not be able to afford it. Currently, £1000 a week. Overall an excellent home.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

A very good nursing home. Look after mum very well. Everything is excellent which it should be for £1000 a week. Would definitely recommend but not sure everyone could afford it. Still these days you have to pay to get the best services.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

An excellent nursing care home, good facilities and activities only gripe is it's expensive and so should be top rate.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Christopher Allen, Director at Brockhampton Court Care Home responded to this review on 24 Nov 2016:

Dear Mr D, we entirely agree with you and at Brockhampton, we are striving to ensure we provide the very best for our residents. We have two full-time employees whose raison d'etre is to ensure our rooms are lovely places for our residents. We have put in place a continuous programme of room refurbishment, including carpeting, painting, access, lighting and furnishing improvements. In addition to this, and as I have mentioned in other reviews, we have recently hired a completely new kitchen team, now led by a well-known local chef, and we are investing heavily in new kitchen equipment to aid the new kitchen staff in producing fantastic quality food for our residents. We will never rest on our laurels and we will always strive to make sure Brockhampton remains Herefordshire's most trusted care home.

From the first visit, we have been made to feel at home. The staff from the matron down have always been friendly, polite, happy, approachable and most importantly concerned and caring about the residents. They have always had time to listen and carry out any requests as soon as they can. People who have visited our son have said they would want to live at Brockhampton Court if they had to go into care. The residents are made to feel that it is their home.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Christopher Allen, Director at Brockhampton Court Care Home responded to this review on 22 Nov 2016:

Thank you for your kind words, we are delighted to hear you feel so positively about our caring and friendly staff, something we pride ourselves on.

I find Brockhampton Court to be a very friendly nursing/care home. The staff are very friendly and nothing is too much trouble for them. My son is terminally ill and needs a lot of care and attention, which is done very well. Every member of staff is very courteous and always makes me feel very welcome and do all they can to keep me informed about my son's well-being.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care/nursing home is a splendid and elegant building in the countryside. You feel your relative (friend) is sharing a home-life, where all the staff are family, and no one person is any more important than the other. The care is exceptional in every area; I cannot commend the nursing and general support highly enough and there is always fun and laughter to be heard which is key to well-being.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Christopher Allen, Director at Brockhampton Court Care Home responded to this review on 22 Nov 2016:

Thank you for taking the time to review Brockhampton Court and for singing the praises of our staff. I notice you mention our review as excellent across the board, with food being the only exception and being rated as 'Good'. In response to recent reviews of our food, we have hired a completely new kitchen team in November. We now have as part of our happy staff a very well regarded restaurant chef who has already transformed the dining experience at Brockhampton. Our clear goal is to have superb food, well above that seen in other care homes and worthy of Brockhampton's other fantastic attributes. We will continue to strive for excellence across in everything we do at Brockhampton. Thank you for supporting us.

Without exception, the staff members at Brockhampton treated my parents as individuals, catering thoughtfully for all their health and wellbeing needs, providing opportunities for engagement in activities of interest to each of them. They enabled my 90-year-old parents to stay together at a time when my father required continuing health care and my mother was in need of some respite. Family members, including grandchildren and great children, were always welcomed whenever they could visit. Staff were always prepared to listen and help in any way they could.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very caring and observe the resident's/patient's wishes. The nursing staff are very competent. All the support staff are friendly and make visitors feel welcome. The setting is beautiful and everything is well kept and maintained. Cleanliness and food quality are excellent.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My late mother was a resident of Brockhampton for over 6 years until her death in her 93rd year, during which time she received the very best of care despite being wheelchair bound. The staff are not only well trained and efficient but fun, warm and caring to residents and supportive to relatives. The building and grounds are quite superb and the rooms are large and beautifully decorated. There are lots of activities to keep residents engaged and entertained and relatives are also encouraged to join in if they can. I have experience of a number of nursing homes and feel confident in saying this independently run home is one the very best.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very good in every way, they go the extra mile to create a warm, friendly, family atmosphere for all the residents. The matron runs a tight ship and is extremely professional in every way, a very rare commodity in this day and age. There are always activities and entertainment laid on promoting a secure, safe and happy environment.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Allen, Director at Brockhampton Court Care Home responded to this review on 15 Nov 2016:

Thank you for taking the time to review Brockhampton Court and for saying such lovely things about our fantastic staff and the caring and happy ambience. I notice you mention our review as excellent across the board, with food being the only exception and being rated as 'Good'. In response to recent reviews of our food we have hired a completely new kitchen team in November, now being run by new staff members. One of whom is a very well regarded restaurant chef, and we are delighted to have a team of such calibre join our team. Our clear goal is to have superb food, well above that seen in other care homes and worthy of our Brockhampton's other fantastic attributes. We will continue to strive for excellence across the board at Brockhampton.

My sister has lived at Brockhampton Court Care Home for many years. She is happy, contented and very well cared for. The staff are exceptional and the atmosphere is always one fo fun and laughter. Food has always been excellent and all special occasions are celebrated with appropriateness. If you have a relative in need of care then without a doubt this is a home to consider. It is situated in glorious countryside and visiting is a total pleasure.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sometimes my mother thought that the response time was slow. On one occasion, one of the staff said they were 2 staff short on that floor - but that is to be expected.
A lovely welcome and atmosphere when you walk in.
All staff had any amount of time to communicate. Would I recommend? Yes!

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Andrew Allen, Director at Brockhampton Court Care Home responded to this review on 26 Aug 2016:

Dear Heather, thank you for your lovely review. Achieving the highest standards in care is paramount to our friendly team at Brockhampton. Although we are not aware of any particular incident involving a slower response time to your mother, we do always have on duty an appropriate number of nurses and carers in the building to ensure our high standards of care are maintained. As you say in your recommendation sometimes emergencies do happen where a resident requires more staff to come to their aid, however our staff are very well trained to deal with emergencies and to quickly return to their non-emergency care.

Thank you once again for your recommendation.

We think Brockhampton Court is great. It is set in magnificent grounds, the house is impressive, the rooms that we have seen are well furnished and comfortable - some seem to be huge. The staff have, without exception, been extremely friendly, cheerful and caring. They also seem very happy - there is a good atmosphere.
The home seems to be extremely well run. Matron has been there for years and she and her team seem very efficient. The owner of the home is also often present keeping an eye on things. My father is very happy at Brockhampton and feels very lucky to be there. We as a family also feel that he is lucky to be there and we are very grateful he is so happy there.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was at 'Brockhampton Court Care Home' for nine months. I was welcomed by management and staff from the first day I arrived to the last day I left. The staff were friendly and all residents were well cared for. It just seemed like they were all part of one big family. There were many activities residents could take part in throughout the year and there was a lovely atmosphere. You could not wish for a better place of care for any relative or friend and I would highly recommend this home.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On enering Brockhampton Court one has the immediate feeling of happiness, helpfulness, honesty and security. Standard of care and cleanliness quite remarkable. Staff always ready to help,k pleasing and polite. Programme of events and activities - stimulating and outstanding. Grounds - very beautiful. Patients are encouraged to use with the help of staff, family and friends. This of course is all down to the matron and senior staff. Three A* to everyone!

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been resident for 21 months following a major stroke. She requires full nursing care. The staff have shown my mother an extremely high level of care and interact with her on a personal level. Cleanliness is excellent. Food is very good.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father spent nearly 12 months in the care home, before he passed away, I can honestly say he was cared for in physical and emotional care and I think had enjoyed his last twelve months, very happy and contented. He never grumbled about anything but us three daughters were there to ensure he had the care he deserved after a life which was a struggle sometimes but it was a happy one for us three. We look upon his time in care as happy and his compassion and being treated with respect and dignity at his final hours were excellent. I would not hesitate to recommend this nursing care home to anyone. Also a lovely area and views from his bedroom were amazing.

How likely would you be to recommend Brockhampton Court Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Brockhampton Court is as close to being at home as anywhere could be. Resident care is top quality. Caring, professional staff with always time for a chat, a laugh, a cuddle. The staff are always supportive of residents family and on hand to answer any questions. Food and drink are delicious and visitors can also eat there at a small charge. Tea, coffee and biscuits are always provided. The rooms are comfortable, clean with pretty furnishing and can be personalised with photos etc from home. Plus pets are allowed in. Great place.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My father was resident for the last 9 months of his life. The care he received was excellent! He was treated with respect, care and treated like one of a family. His needs were put first. One outstanding example- when he was transferred from another home- on the day he arrived his socks were removed and his toes were dotted with plasters/old dressing- none of which we knew about and neither were Brockhampton Court aware he was a diabetic so the care of his feet were paramount. After their expert care his toes and feet were (when he passed away) without a blemish- due only to their diligent care. During his final days/hours his family were kept informed and were enabled to stay to be close at the time, nothing too much trouble.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is always a pleasure to visit Brockhampton Court such a proffessional, caring and friendly care home

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Unfaultable carer service for my 98 year old mother.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother suffered a stroke in 2013 and my father couldn't cope with my mother after that so it was decided with mum's consent to go to Brockhampton. She was made so welcome that the settling in period passed very smoothly. The nursing staff were so caring, always going that extra mile in such a compassionate, respectful manner. My mother was happy there, enjoying all the clubs and activities that were organised ans she fully took part.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has been in Brockhampton Court for 12 months before she died in March 2015 aged 94. Although naturally she resented not staying in our own home in Hereford where she had lived happily for the last 60 years, she had nothing but praise for Brockhampton Court and always seemed very happy there. Although naturally she would have preferred staying in her own home. That however was not practical. One big advantage of living at Brockhampton Court was the companionship she enjoyed though with other residents but also the very pleasant and friendly staff. As an alternative to being in ones own home, Brockhampton Court in the beautiful surroundings could not be bettered.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was resident for 17 nights, he has vascular dementia. His care was very good, no bad effect. I will use this home again.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother has been in care at Brockhampton Court for approx 15 years. During this time he has always been treated with the utmost respect care and attention. I live in Scotland and can't visit as often as I would wish. It is therefore great comfort to know he is so well cared for by all the staff at Brockhampton. They are always so helpful in the occasions I phone and ask about my brother. I could not wish for him to be in a better place for his care.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has 10 days respite care.
Brockhampton was very welcoming right from the start. Mum thoroughly enjoyed her stay. She enjoyed the food and company. She was a bit disappointed not to have an en-suite shower although some rooms do have them.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found the staff very caring and extremely patient and helpful.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following the replacement of a dislocated shoulder, I spent two weeks rehabilitation at Brockhampton Court. On arrival I was warmly welcomed and shown to a very comfortable well furnished room with en-suite facilities and an attractive view over parkland.
Throughout my stay I was very well cared for by the cheerful friendly staff who went to endless trouble to meet my needs. I was particularly struck by the strong impression that both staff and residents seemed to feel themselves part of a single community.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a dislocated shoulder my wife has just spent a two week recovery period at Brockhampton Court. She occupied a very well appointed private room with en suite washing/toilet facilities and a wonderful view over parkland. She had access to a large well furnished communal room with coffee/tea making facilities in which residents can socialise with guests or with each other. The cheerful caring staff organise activities in which residents can participate and socialise with each other if they wish. Brockhampton Court is a real living community- not simply an impressive country mansion in which active staff look after passive patients.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always a welcome place to visit, friendly and helpful staff. Excellent level of care for patients. Very good food and drinks.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Spotless, efficient, welcoming, caring home. Nothing is too much trouble. Food is delicious, I have eaten with my partner on several occasions and the finer touches like "a sherry before lunch" are much appreciated. Matron is the most efficient woman and has very high standards and a great sense of humour!

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a fall and dislocated shoulder, my mother was admitted to Brockhampton Court to convalescence post-op. The care she received was superb, the staff caring and very supportive to both me and my father. It was reassuring for my mother to be surrounded by such wonderful facilities.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Granddad was always very happy and content. And always had a joke with the staff. If my parents has to go into a nursing home this would be the one 10/10.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law had only been in Brockhampton Court for a short while under palliative care. He settled in very quickly. The staff were all very kind to him. He had one of the best Christmas's he had had for a long time. His son worked on the ambulance service for 24 years, he said that this was the best nursing home he had come.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has been a resident at Brockhampton Court for 8 weeks, following major surgery. She has made amazing progress and will soon be ready to return home to live independently. This is down to the fantastic personalised care and attention that she has received.
The nursing care combined with the excellent food and 'tender loving care' from every member of staff has made her recovery as straightforward as it could possibly have been.
My Mother was a resident over the Christmas and New Year period, and as a family we joined her to celebrate. The atmosphere at Christmas Lunch was superb and we felt privileged to be part of what is clearly a much loved and appreciated 'family of residents and staff' at Brockhampton Court. Thank you!

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am an independent carer companion for elderly. I go to many different care homes. Brockhampton has by far the happiest atmosphere. The staff are clearly well looked after and listened to so consequently they are cheerful and willing.
The house is always clean and smells nice, there are many activities for the residents. I would be happy to see a close member of my family this home.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit the nursing home about once a month. It is always warm and welcoming and I am always impressed that the staff recognise me, and can make appropriate comments about my friend ( she's been very chatty today, she joined in the activity, she's been down to every meal etc) My friend's room is always welcoming and is kept clean and tidy. The staff are always very kind and patient.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If I needed to go into a nursing home Brockhampton Court would definitely be my choice and I wouldn't hesitate to recommend it to anyone. I cannot think of anything negative to report. The building is magnificent as are the surroundings but most importantly the staff and carers are excellent. There is entertainment on a regular basis, crosswords, quiz, exercise etc. The whole atmosphere could be likened to staying in an extremely pleasant country house. Christmas time is amazing, nothing seems to be too much trouble to keep the residents happy. I have never seen anything untoward and I am a regular visitor. I might also add that I have had experience of at least two other care homes but this is exceptional.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

It is in every respect the very best and I write as at this time a patient and in great need of excellent nursing skills.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellence of caring, from initial reception, matron, nurses, carers, support staff are of the highest standard. Catering produce a varied menu from fresh produce meeting dietary needs and personal choice, presented to a high standard. This spacious house is furnished with fine homely pieces, tasteful works of art and decoration, reflect the influence of William Morris and the period.
The warmth of welcome and comfort of the facilities engenders the ambience of joining the wider family, encouraging residents to participate in their excellent activity programme.

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum received fantastic care during her stay, nothing was too much trouble for any of the staff, there was always someone on hand. The Activities Coordinator keeps everyone amused with a variety of activities. Meals always looked sooo good. We know mum was happy and enjoyed herself while she was at Brock in the care of matron and all her lovely staff (though she did give them the run around at times!) haha, and not forgetting the Doc and his lovely little dogs which my granddaughter enjoyed walking around the lovely grounds sometimes. Everyone keep up the good work xxx

How likely would you be to recommend Brockhampton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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