Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ
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8.8 102 Reviews
  • Brockhampton Court Care Home, Hereford
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Care Provided by Brockhampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 47 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1620 – £2300
  • Self-Funded Nursing Care: £1730 – £2300
  • RESPITE Self-Funded Residential Care: £1620 – £2300
  • RESPITE Self-Funded Nursing Care: £1730 – £2300

FNC not included in fees listed. Price of application for respite care.

The price(s) shown are provided by the care home. Contact Brockhampton Court Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Suzanne Park (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • The home are always keen for visitors, so why not pop in and see the facilities and what's on offer.

Are you the Owner/Manager of Brockhampton Court Care Home? View your Advertising Options

Brockhampton Court Care Home Reviews (102)

8.8

Brockhampton Court Care Home has a Review Score of 8.8 (8.821) out of 10, based on 11 reviews in the last 2 years.
Over all time Brockhampton Court Care Home has 102 reviews.

Overall Experience
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Date Published
  • 102
  • 5
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Reviewer Connection to Brockhampton Court Care Home
  • 32
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  • 2
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  • 1
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Total of 102, showing 41-60
Review from Brenda E (Resident) assisted by family/friend published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely well cared for. Very happy communion. Plenty of activities, good food.
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Review from Aileen H (Resident) assisted by family/friend published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Faultless care and attention in every respect. Nothing is too much trouble, gold stars all round. The food was catered for my personal needs. With respect to the cleanliness of everything in the room, that again was faultless.
Reply from Jo Parker, Matron at Brockhampton Court Care HomeThank you very much for your kind comments, our ethos is to make Brockhampton a home away from home and we are delighted you have thought so.
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Review from Isabel T (Respite Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed somebody to check that I can manage by myself. This was performed exactly as required at Brockhampton. Also, the staff took a healthy interest in everyone who visited me. This was a brilliant approach. The catering was fabulous as well.
Reply from Jo Parker, Matron at Brockhampton Court Care HomeThank you very much for your kind comments. We do try hard to ensure our residents are well looked after in a homely setting and that no request is too much trouble.
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Review from Penny C (Niece of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She was admitted as an emergency after a fall and unable to cope at her house on her own.
The staff were very kind and helpful and I shall always remember how grateful my sister and I were with the care she was given. She later died.
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Review from William P (Brother of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister went into Brockhampton for palliative care. This home, surrounded by countryside was perfect. I took her out daily in the wheelchair, she enjoyed this. Carers at the home were first class, all the staff made her stay a joy. Food was excellent and we as a family were also spoiled and made welcome.
At the end of her life, the warm, dignified way she was nursed was as good as it could have been. Thank you!!!
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Review from A S (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This nursing home is excellent if you are mobile and can get in and out of bed and use the toilet without support.


If you do not fall into this category but are bedridden permanently, this is also an effective service.


If you are in between the two options this care home will struggle to meet

your needs effectively.
Reply from Jo Parker, Matron at Brockhampton Court Care HomeThank you for your feedback.
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Review from Katriona O (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been made to feel so welcome and are looked after so beautifully. The staff are som welcoming, helpful and professional. The setting is beautiful and peaceful. My parents celebrated their 60th wedding anniversary this month and an amazing party was arranged with friends and relatives
from up and down the country made welcome in a beautiful party setting. All kindness and respect shown - we can only thank the amazing staff for everything!
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Review from H F (Son-in-law of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my Mother in Law in Brockhampton 2 or 3 times a week and have only praise and admiration for the staff that work there. You are always made welcome and invited to participate in the activities for the day. The food smells and tastes so lovely with a continuous change to the menu.
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Review from Terri (Mother of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of the staff for clients is brilliant, always plenty of staff around. The clients always look well groomed, ie. their hair is done, they have clean clothes.
The clients are always alert and have something to do. The interaction with staff is lovely, always by name.
The matron is a super lady,
very kind and caring and also looks after her staff.
They are always pleased to see her. Since my son has been with them, he is cheerful and likes being there.
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Review from Emma S (Relative of Resident) published on 9 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Brockhampton are just wonderful, I have seen them provide kind and generous care to my grandfather in law and they have always given my husband, son and I the warmest of welcomes and our dog too occasionally.
Reply from Christopher Allen, Director at Brockhampton Court Care HomeThank you for your kind comments.
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Review from Sue K (Wife of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Who wouldn't want their loved ones looked after in here. It is the most beautiful place I've ever seen. All staff are very professional, kind and most caring. My husband could not be in better hands. Everyone should be entitled to this level of care. The home and staff are amazing, always smiling and
cheerful. It's like one big happy family!
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Review from Helen R (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After just one visit to Brockhampton Court, we knew as a family that it was the right place for Mum.
She arrived from hospital four days later.
Everyone has been so very kind and helpful. Nothing is ever too much trouble. It feels like one big happy family. The building and its surroundings are stunning,
the standard of care is superb. There is always something going on to entertain the residents.
My Mum has settled in quickly. We wanted to care for her as a family. This was not to be. We did our best, we found the best home - Brockhamption!
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Review from Louise K (Granddaughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Matron came in on a Sunday to meet us and show us around. We were all very happy and knew this is where we wanted our Grandma to be.
She left the hospital on the Thursday to come here.
We are all very happy and can see our Grandma is being well cared for.
The staff are all very friendly and welcoming.
Our
Grandma is always clean and looks happy.
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Review from W B (Husband of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife left hospital after suffering a severe stroke, requiring 24 hour nursing and 'PEG' feeding.
Her subsequent treatment at Brockhampton Court was excellent in everyway.
Reply from Christopher Allen, Director at Brockhampton Court Care HomeWe thank you for your kind comments.
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Review from C M (Granddaughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent. Lovely place for my grandmother to live. Staff are lovely, very helpful and loving.
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Review from Craig M (Grandson of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The services provided by Brockhampton Court are truly outstanding. If I could sum it up with one word - magical. I feel very happy with all that Brockhampton offer, from the staff to the food, all is truly amazing. Thank you Brockhampton. 10/10!
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Review from Eileen W (Resident) assisted by family/friend published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have better care, treated with dignity and respect. The carers and staff are very kind and caring. I do lots of enjoyable activities which are fun and interesting. Nothing is too much trouble for any of the staff and the food is delicious. The matron and the management team are first class.
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Review from Judith J (Niece of Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Brockhampton Court Care Home since October. She looks so much better now and is joining in with the activities - always dressed well. A super room with a lovely view of the grounds, food is 1st class and all the staff are lovely.
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Review from Jane R (Friend of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit about every three weeks, the staff are always welcoming. My friend is always clean and cared for in a way that suits her individual needs. She considers it a home from home. Her room is clean and fresh with some of her own furniture in which makes such a difference to her attitude about
needing care. Nothing seems too much trouble for the staff to do or find out about. She enjoys the home cooked food and the choice available. All in all a good place to be if you can't stay at home.
Reply from Christopher Allen, Director at Brockhampton Court Care HomeDear Jane, thank you for taking the time to write and saying such nice things about our kind staff and the 'home away from home' feeling we always try to maintain.
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Review from John H (Wife of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay here has been made very comfortable and the staff have been helpful attending to all my requests for help.
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Current Review Score: 8.8 (8.821)

Overview of Review Score

The Review Score of 8.8 (8.821) out of 10 for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.320 for Brockhampton Court Care Home is calculated as follows: ( (92 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (10 Very Poors x 1) ) ÷ 128 Ratings = 4.32
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.501 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 8 Positive Reviews ÷ 9.4 = 0.851
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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