Hampton Grange

My grandad seems very happy in this house.
The staff are always very helpful and kind, very professional and well trained.
The place is kept clean and tidy.
The food looks very nice and it tastes delicious (I have been offered lunch once so had a chance to try it out.)
Overall I would definitely recommend this place for your loved ones to stay.

The staff are friendly, kind yet very professional. I have my mind at rest leaving my great-aunt in their care. Activities keep her occupied and happy according to her the food is great which means she will enjoy her food and therefore giving me more peace of mind. Thank you for all your effort and card.

My Grandfather is enjoying his time here at Hampton Grange, he thanks us for finding him such a lovely home.
He enjoys many of the activities they organise and we have been on several outings together which is lovely.
We can always talk to the manager or a senior staff member when we want to and take part in the care planning for my Grandfather.
I would certainly recommend Hampton Grange.

Staff are excellent and am really happy with their happy, kind and caring attitude. The computer games, trips out, nail painting and other activities are fantastic. My aunt says the food is excellent and she is rather fussy.

It's a lovely home, probably the best I've ever been in! It's warm and bright and has large rooms and there are very any smells everyone that lives here is treated with love and respect.
The staff are to be commended.

My wife and I come to Hampton Grange twice a week to visit her Grandfather. We have never had any complaints. The food always looks very nice and there is always a good choice. The home is a pleasure to visit, always very clean and looked after. The staff are very caring and always professional and respectful.

My Grandmother has been at the Home for some time now and is really enjoying it, her bedroom and the other rooms in the home are decorated beautifully and always very clean. The grounds and surroundings are very impressive, it feels very grand and special when you arrive. And the staff and the care that they provide don’t let it down either. Everyone is very kind and caring and friendly to the residents and the visitors. I would recommend that anyone looking for care for a loved one comes and has a look around Hampton Grange.

My partner has been at Hampton Grange for over eighteen months now, having previously been at another local care home where he was very unsettled. He is now content and has a lovely room with outlooks over the treetops to the river below. This is his world as he does not mix easily with other residents and never joins in any social activities, but the staff respect this. I know he is safe and well looked after and the Grange will always contact me if there is a problem. The home is clean and welcoming; staff are attentive and friendly if a bit thin on the ground at times. My only criticism is that training levels could be improved where personal care is concerned. Teeth and dentures are not always cleaned and finger nails left uncut and dirty. In conclusion, I have to say that I have investigated many other local Care/Nursing homes and very few come up to the standard of Hampton Grange. I wouldn't hesitate to recommend it to others.

I was the main carer to my lovely Mum who's personality changed due to dementia. I ended up exhausted and only wanted somewhere nice for a week or two to give me a break. Due to her health deteriorating it was advised she went into care permanently. This was an upsetting time but Hampton Grange Staff helped us both and I became her daughter instead of her carer. They sang with her, invited her to activities and to the theatre. Her memory was poor and to help her, they provided a memorabilia (photos) which enabled her to communicate.
The home provided a 'person-centred care plan', and the staff involved not only mum but her family too. This identified her 'likes' and 'dislikes', meals, care, TV programmes, Music and entertainment. (all activities of daily living). My mum received quality care and we were all made to feel welcome and able to visit at any time. When Mum passed away, they were very sensitive and kind.
Thank you to Hampton Grange staff.

Overall I am pleased with the care my mother receives but I have a few minor niggles.
1. Items of clothing often go missing.
2. Overall the care is good but sometimes depending on what staff are on duty, it can be poor.
3. Would really like coffee/tea facilities for visitors but understand this could be a hazard.
4. Would appreciate a private room if a few people are visiting as there is nowhere to sit and no privacy.

There are not enough members of staff. Handover between groups of staff is inefficient. The accounts department makes mistakes and are difficult to contact.
Residents should have more stimulating activities.
It is often difficult to find a member of the nursing staff if you have any queries regarding your relative. Surely for the safety of the residents there should be a member of staff in the lounge/conservatory and or dining room at all times.
Dad's hearing aid and glasses have both disappeared.

The staff that are on duty when I go to visit are kind and caring.

Staff always helpful my mum is so happy, it's clean and always smells fresh in the home. My mother is a smoker but no covered area to go outside and smoke which is a problem when wet or cold. Car parking can be a problem at certain times of the day. Overall I am very happy with Hampton Grange staff and care my mum receives.

The home is excellent although paying a month in advance is a harsh ask.
Accounts department at headquarters are difficult to deal with, very trying at times, especially when there are continuous mistakes.

My Nan is currently a resident in Hampton Grange nursing home. Whenever possible I try to visit her at least once per week. She always seems very happy and well cared for and mentions the day activities to me and about how she enjoys them.

Care is excellent and her special dietary needs are met. The Home is clean and tidy. All the staff are friendly and helpful with respect to my mother.
However, the Accounts Department in head office is not very efficient and not very helpful when there is a problem. I have given up contacting them directly and speak to office staff in Hampton Grange.

I've always found the staff very approachable and friendly and they seem to look after the residents very well. I think they do a difficult job very well. The food seems good, facilities good, I do often wonder if there are enough activities going on though.

As far as I can see, given the amount of staff there, the care is very good. Often understaffed which is disappointing. The food is excellent. Now and again the cleanliness isn't perfect but I think this is due to the staffing.

Extremely happy with Hampton Grange - staff are all lovely, my mother is happy, everyone is always happy here - especially the activities team. Nothing is ever too much trouble and any issues are always dealt with.

I am well looked after and comfortable at Hampton Grange Nursing Home. Staff are excellent and the administration team are superb! The food here is good and I am always impressed with the portion sizes, choice and quality.

She always seems to be happy at this home and someone is always popping into her room, attentive staff. Good variety of food, the general atmosphere in the home is happy and helpful my mother in law is very settled and happy here.

Very caring and attentive staff, always answer any questions I have and are always friendly. Nice surroundings and views of the river, clean and tidy and always well maintained. Food and drink always a great standard.

I worked at a care home for years and it wasn't until I visited Gwen Walford House that I realised that this is the way people should be cared for- second to none care for my uncle. We are always looked after each time we visit too!

My Mum was there until she passed away, the staff were brilliant and very professional, could not thank them enough for what they done for my Mum in her last days there.

My Grandfather is very happy at Hampton and whenever we visit we are always made to feel very welcome. We also feel that we are involved in his care and any questions we have are always answered very quickly. It was hard for my grandfather to go into care but he couldn't be happier. He is getting a level of care that we simply couldn't offer him at home and he is improving all the time. Thank you to everyone at Hampton.

Hampton Grange is excellent and I would recommend it to anyone. The staff are friendly and caring and I always feel well looked after when I visit. The atmosphere is calm and caring and everyone seems very happy.

The staff are nice and always helpful. The food is always nice and the rooms are always tidy. I can feel relaxed knowing my father is safe and that he's being well looked after. I like that I can visit whenever I like.

I used to visit my wife every day at Hampton grange and visited for 7 years. Over this time I felt like I became part of the team and I always felt apart of my wife's care. They are so accommodating and friendly. I am so grateful to every one at Hampton grange. I cannot recommend them highly enough.

The home is always kept to a very high standard and the staff are very patient with my friend and deliver excellent care. I am always made to feel welcome whenever I visit and nothing is too much trouble.