Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
Review Us
10 76 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.

Care Provided by Hampton Grange Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1333
  • Self-Funded Nursing Care: from £1333

These prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Rebecca Protheroe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • There is plenty of off-road parking on site.

Hampton Grange Nursing Home Reviews (76)

10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years.
Over all time Hampton Grange Nursing Home has 76 reviews.

Overall Experience
  • 69
  • 5
  • 1
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Date Published
  • 76
  • 3
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  • 18
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Reviewer Connection to Hampton Grange Nursing Home
  • 24
  • 8
  • 6
  • 5
  • 5
  • 4
  • 4
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  • 3
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 76, showing 1-20
Review from Sue D (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding - staff and facilities, excellent. From the day of my father arriving here I have been most impressed. In the week since he came, he is thriving. I can not fault Hampton Grange at all - Highly recommend it.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your kind words. We're delighted to hear that your father is thriving and that you've been so impressed with our team and facilities. Your recommendation means a great deal to…read more
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Review from Celia K (Wife of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here since the start of the month and I am pleased to see him so well cared for and have seen an improvement in his condition since he arrived at Arrived at Hampton Grange.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you for your review. We are dedicated to providing compassionate and reliable care, and it's wonderful to know we're making a positive impact. Your feedback encourages our team to keep…read more
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Review from P S (Wife of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well cared for. He is clean & turned regularly, the care staff are lovely, and he always has a smile on his face when they appear! Lovely view from his room. The staff try to accommodate his needs, but his speech & comprehension are not good.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your husband is comfortable, well cared for, and enjoying positive interactions with our care team. It…read more
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Review from P C (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only just arrived really. He's been at Hampton Grange a couple of weeks and is starting to settle in nicely. All the staff, from management to nurses and service staff are amazing. Very helpful, polite and have been great helping dad settle in. Dad is always clean, happy and you can see he is
looked after extremely well. After 18 long months of trying to get Dad to Hereford, we finally have him here and are pleased with Hampton.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your kind and heartfelt feedback. We're so pleased to hear that your dad is settling in well and that you're happy with the care he's receiving at Hampton Grange.
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Review from A G (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so lovely, nothing is too much trouble. Everyone is so caring.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your lovely words! We're delighted to hear that you've had such a positive experience with our team. Our staff work hard to create a caring and supportive environment, and it's…read more
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Review from N S (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic people, mum is always at her happiest when here. She is so well looked after. Thank you all.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for the kind words and wonderful review. The team at Hampton Grange go out their way to ensure we meet the needs of each of our residents, I am so happy that you have got to witness…read more
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Review from Beverley B (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton Grange provides a warm, loving and supportive environment for my 88 year old mum to live out her days. The staff are kind and compassionate and the management ensure I'm kept informed of Mum's wellbeing at all times.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you for your lovely review. We are delighted to hear you are happy with the loving and supportive environment we have created at Hampton Grange. I will share your feedback with the team who will…read more
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Review from Sue L (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well cared for, lovely staff, would recommend here to anyone.
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your kind words and recommendation! We're delighted that your dad is happy and well cared for at Hampton Grange. Our team takes great pride in providing compassionate care and…read more
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Review from Clare W (Daughter of Resident) published on 15 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Hampton Grange Nursing Home have been fantastic in caring for my father.
He has received so much love, attention and most importantly, has been cared for with such dedication and respect.
All staff work so hard and we, as a family, cannot thank them enough!
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your glowing five-star review of Hampton Grange Nursing Home! We are delighted to hear that your father has received such dedicated and respectful care from our team. Our staff…read more
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Review from M G (Brother of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my sister and we were very pleased with her room and the setting of the care home. The staff were very welcoming and were also very attentive. It has been a pleasure visiting Hampton Grange Nursing Home.
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you for your lovely review. We were so pleased to hear that you enjoyed your visit and that our team made you feel welcome. It's wonderful to know that your sister is comfortable in her room and…read more
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Review from K S (Wife of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see all the staff including management, nurses, and carers are genuinely helping my husband's life and stay in this home.
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you so much for your wonderful 5-star review of Hampton Grange. We are delighted to hear that you have had a positive experience with us and that you feel confident in the care your husband is…read more
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Review from Bridget T (Sister of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my visits with my brother. He is very happy.
Staff very good, and always treat him with dignity.
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you for your kind review and for sharing your positive experience about Hampton Grange. We are delighted to hear that your brother is very happy here and that you enjoy your visits with him. It…read more
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Review from M M (Daughter-in-law of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father-in-law entered the home, he has been very well cared for. The staff are all brilliant with him and he is very happy. One of the carers is his favourite and she is wonderful with him all the time. The cleaner is absolutely brilliant with him as well. Another staff member keeps us updated
regularly and in fact, all staff have been excellent.
Reply from Trish McCaffrey, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your positive experience at Hampton Grange Nursing Home. We truly appreciate your kind words and feedback. We're delighted to hear that your…read more
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Review from Sue B (Sister of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy. He has been here a week now and the people are very happy. We can't thank this care home enough for all they do for my brother. So glad we got him in this home. Thank you all so very much.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
We're thrilled to hear that your brother is happy at Hampton Grange! Thank you for your kind words and trust in our care. It's our pleasure to provide exceptional service to your brother.
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Review from S A (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very informative and relaxing knowing my mum is being looked after.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you for sharing your positive experience and for entrusting us with the care of your mum at Hampton Grange Nursing Home. We're delighted to hear that you find our approach informative and…read more
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Review from Brian M (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit the care home frequently and are always impressed with the care and dedication given by all staff to residents. We (my wife and I) think that my father-in-law has excellent care and is always given the best treatment. The home is always warm and welcoming to all visitors and residents. The
food is always excellent.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your kind words about Hampton Grange! We truly appreciate your positive feedback and are delighted to hear that you find the care exceptional. Ensuring…read more
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Review from Joy C (Niece of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All visitors and family report that my aunt seems really happy here and well cared for. All staff appear very friendly and approachable.
Thank you.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for your review. We're delighted to hear that your aunt seems happy and well cared for at Hampton Grange. It's heartening to know that all staff appear very friendly and…read more
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Review from Julie G (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Hampton Grange for nearly a year. We are very happy with the home. He has a lovely ensuite room, which is bright and clean.
The staff are truly wonderful, very friendly, supportive and so kind.
Very happy with our choice of home, would give them an A*.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your positive experience of Hampton Grange Nursing Home. It warms our hearts to know that your father is happy and comfortable. Providing a comfortable…read more
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Review from Grant H (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The care and compassion of all the staff is very endearing. I cannot fault the staff at all, and despite being served notice on my father, I will deeply miss the care home.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for your heartfelt and kind words about your experience at Hampton Grange. We truly appreciate your feedback and are delighted to hear that you found our care home excellent. It…read more
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Review from D S (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well into life at Hampton Grange Nursing Home - this is mainly due to the wonderful staff making him so welcome and comfortable in his new surroundings. He particularly enjoys being able to go out for a walk whenever he wants to and we appreciate the flexibility that Hampton Grange
Nursing Home provides for him to be able to do this.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you from the bottom of our hearts for taking the time to share your uplifting 5-star review of Hampton Grange Nursing Home. We are overjoyed to hear that your dad has settled in so well and that…read more
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

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Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

Kelly

Kelly Pulling

Job Title: Customer Administrator Joined: 2023

Kelly is the front-of-house and customer administrator for the home.

Lori

Lori Murariu

Job Title: Chef

Lori is a Chef at Hampton Grange and Gwen Walford.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.

Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.

Frequently Asked Questions about Hampton Grange Nursing Home

What types of Care is Hampton Grange Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hampton Grange Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Hampton Grange Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hampton Grange Nursing Home to the centre of Hereford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Grange Nursing Home to verify any information. View our terms and conditions. Hampton Grange Nursing Home has an Enhanced Service - more info.