Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
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10 81 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.
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Care Provided by Hampton Grange Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1333
  • Self-Funded Nursing Care: from £1333

These prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Protheroe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • There is plenty of off-road parking on site.

Hampton Grange Nursing Home Reviews (81)

10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years.
Over all time Hampton Grange Nursing Home has 81 reviews.

Overall Experience
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Date Published
  • 81
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Reviewer Connection to Hampton Grange Nursing Home
  • 26
  • 9
  • 7
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  • 4
  • 4
  • 4
  • 3
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Total of 81, showing 21-40
Review from Brian M (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit the care home frequently and are always impressed with the care and dedication given by all staff to residents. We (my wife and I) think that my father-in-law has excellent care and is always given the best treatment. The home is always warm and welcoming to all visitors and residents. The
food is always excellent.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for taking the time to share your kind words about Hampton Grange! We truly appreciate your positive feedback and are delighted to hear that you find the care exceptional. Ensuring that your father-in-law receives the best treatment and experiences excellent care is our top priority. We're thrilled that you find the home warm and welcoming, and we're especially pleased to hear that you enjoy the quality of our food.
Your feedback is invaluable to us, and we are grateful for your trust and support.
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Review from Joy C (Niece of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All visitors and family report that my aunt seems really happy here and well cared for. All staff appear very friendly and approachable.
Thank you.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for your review. We're delighted to hear that your aunt seems happy and well cared for at Hampton Grange. It's heartening to know that all staff appear very friendly and approachable, contributing to a positive and welcoming atmosphere.
We appreciate your trust in us to provide excellent care, and we're committed to maintaining the high standards that have made your aunt's experience so positive.
Thank you again for taking the time to share your feedback.
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Review from Julie G (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Hampton Grange for nearly a year. We are very happy with the home. He has a lovely ensuite room, which is bright and clean.
The staff are truly wonderful, very friendly, supportive and so kind.
Very happy with our choice of home, would give them an A*.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for taking the time to share your positive experience of Hampton Grange Nursing Home. It warms our hearts to know that your father is happy and comfortable. Providing a comfortable and welcoming environment for our residents is one of our top priorities.
We greatly appreciate your kind words about our staff. It's truly heartening to know that they have been wonderful, friendly, supportive, and kind.
Receiving an A* from you is a fantastic compliment, and we are grateful for your trust in us.
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Review from Grant H (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The care and compassion of all the staff is very endearing. I cannot fault the staff at all, and despite being served notice on my father, I will deeply miss the care home.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for your heartfelt and kind words about your experience at Hampton Grange. We truly appreciate your feedback and are delighted to hear that you found our care home excellent. It warms our hearts to know that the care and compassion provided by our staff meant so much to you. Your words reaffirm our commitment to providing the highest level of care and support to all our residents.
We wish you and your father all the best in your future endeavours. If there's ever anything we can do for you or your family in the future, please don't hesitate to reach out.
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Review from D S (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well into life at Hampton Grange Nursing Home - this is mainly due to the wonderful staff making him so welcome and comfortable in his new surroundings. He particularly enjoys being able to go out for a walk whenever he wants to and we appreciate the flexibility that Hampton Grange
Nursing Home provides for him to be able to do this.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you from the bottom of our hearts for taking the time to share your uplifting 5-star review of Hampton Grange Nursing Home. We are overjoyed to hear that your dad has settled in so well and that our wonderful staff played a significant role in making him feel welcome and comfortable in his new home.
It brings us immense joy to know that your dad enjoys the freedom to go out for a walk whenever he wants. At Hampton Grange, we understand the importance of maintaining a sense of independence and autonomy, and we are more than happy to provide the flexibility for him to do so.
If there is anything specific you would like us to know or if you have any suggestions for further improvement, please don't hesitate to share them with us. Your feedback is invaluable and helps us continually enhance the living experience for all our residents.
Thank you again for choosing Hampton Grange Nursing Home for your dad's care.
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Review from Jane H (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Hampton Grange Nursing Home for a couple of weeks now. She is being very well cared for and has everything she needs for her round-the-clock care. All the staff are very friendly and approachable and the manager and one other particular member of staff have been very helpful in helping
us as a family come to terms with Mum being here.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mum is receiving at Hampton Grange. The care and services we deliver to our residents and families are extremely important to us so your feedback means a great deal. I am delighted that you have felt supported by myself and my team.
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Review from Ruth O (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything seems good in the home. Mum is well looked after and the staff seem lovely too.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeWe are pleased that you are happy and Mum is settled at Hampton Grange. We appreciate you taking the time to leave this review.
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Review from Dan S (Ex Family Member) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hampton Grange is a lovely home. The staff and manager go over and beyond. Lovely views of the river from some of the rooms. The food looks nice and the newly refurbished rooms are very nice. I would highly recommend the home to anyone.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for your wonderful review of Hampton Grange! We are thrilled to hear that you found our home lovely and that our staff went above and beyond to provide excellent care. The beautiful views of the river from some of the rooms certainly add to the pleasant atmosphere.
Your recommendation means the world to us, and we appreciate your kind words. We will continue to strive for excellence in providing
exceptional care and ensuring that Hampton Grange remains a place where residents feel happy and well cared for.
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Review from David L (Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like it at Hampton Grange and the staff are great.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you for your review David - this means the world to me and my team.
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Review from Leslie P (Cousin of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Very good staff.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you so much for taking the time to leave us this 5-star rating. We are ever so grateful.
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Review from C P (Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you for this 5-star review of Hampton Grange Nursing Home. We want nothing more than for you to be happy living here, so this is wonderful to read.
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Review from Margot M (Friend of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My long-term friend (over 60 years) is very comfortable here - loves the food. The staff are always helpful and patient and comforting.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeMargot, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We're happy to hear that your friend (what an amazing friendship) is receiving such great care at Hampton Grange. I will pass on your kind comments to the whole team.
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Review from Kate C (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care my mum has received for over 12 months in Hampton Grange. Mum is very happy here and the staff are all excellent in caring for Mum and meeting all her needs. Would definitely recommend this home.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeIts our pleasure to care for her and we really appreciate you taking the time to leave this feedback. Thank you.
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Review from L A (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and helpful. We are lucky that activities are provided to suit most residents' needs. Weekly trips to garden centres and other outlets offer a variety of entertainment, for most weeks there are opportunities for garden centres which also offer a variety of clothes to try out and
purchase. Carers are willing to provide personal care (re. feet and hands) to a high standard. All staff can make independent choices and luckily there is a variety so that it does not become monotonous. We are lucky to have a helpful laundress who can search for "lost" items and often stops for a chat. Staff are very efficient at answering my call bell.
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing HomeThank you for your open and honest review, this means so much to us as we do our best.
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Review from Shirley D (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last few weeks of her life at Hampton Grange and I could not have wished for her to be at a better home. The staff went above and beyond to make her as happy and comfortable as possible. Also, her family were accommodated when possible and made to feel welcome by all. The staff and
management were amazing and we could not thank you all enough. Thank you.
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Review from Dawn H (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was here for just over 6 weeks and whilst here we felt that he was given the best care, the carers looked after my dad with dignity and respect, they went above and beyond to make his last few weeks as comfortable as possible to make his last few weeks as comfortable as possible, and were always
happy to do anything for dad, they also made me and mum always feel welcome.
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Review from Lucy M (Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything has been excellent. Food and everyone has been outstanding. Thanks to one and all.
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Review from Tammy Q (Friend of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing, friendly, warm team led by very good management. Thank you for looking after my friend.
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Review from A M (Relative of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it became impossible to give my partners mother the palliative care she needed at home, she went to Hampton Grange. The warm welcome and tender and loving care she received there from all the staff were impressive. Despite the pressures of Coivd, they managed to make her feel at home, and they
enabled us to talk to her regularly on the phone. When the end was near, they made arrangements so all could visit, and it was then I saw how gentle and kind they were. Despite her frailly, she looked beautiful with her hair and nails done, in a clean and tidy room, which she loved with its view of the garden and river. She had told me how delicious the food was, even though she could eat little. I cannot recommend Hampton Grange enough, and it is the sort of place I would like to go if it became necessary.
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Review from Adrian S (Son of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really excellent care and nursing home.
Superb staff and management.
Very good food reported by my dad.
The home is welcoming, comfortable and very clean.
A perfect choice for all reasons.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.

Gwendoline

Gwendoline Smith

Job Title: Clinical Lead

Our Clinical Lead acts as a deputy within the home, providing strong clinical leadership and support to the wider team. They play a key role in maintaining high standards of care, supporting staff, and ensuring residents receive safe, compassionate, and effective care at all times.

Carly

Carly Redford

Job Title: Customer Administrator Joined: 2025

Carly is the Customer Administrator and the friendly face who welcomes everyone at reception. She looks after all initial enquiries and ensures visitors, residents, and families feel supported and well cared for from their very first contact.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.

Lori

Lori Murariu

Job Title: Head Housekeeper

Our Head Housekeeper leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Grange Nursing Home to verify any information. View our terms and conditions. Hampton Grange Nursing Home has an Enhanced Service - more info.