Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
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10 81 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.
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Care Provided by Hampton Grange Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1333
  • Self-Funded Nursing Care: from £1333

These prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Protheroe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • There is plenty of off-road parking on site.

Hampton Grange Nursing Home Reviews (81)

10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years.
Over all time Hampton Grange Nursing Home has 81 reviews.

Overall Experience
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  • 5
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Date Published
  • 81
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Reviewer Connection to Hampton Grange Nursing Home
  • 26
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Total of 81, showing 61-80
Review from C L (Grandson of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely home, probably the best I've ever been in! It's warm and bright and has large rooms and there are very any smells everyone that lives here is treated with love and respect.
The staff are to be commended.
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Review from D L (Partner of Resident) published on 9 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been at Hampton Grange for over eighteen months now, having previously been at another local care home where he was very unsettled. He is now content and has a lovely room with outlooks over the treetops to the river below. This is his world as he does not mix easily with other residents
and never joins in any social activities, but the staff respect this. I know he is safe and well looked after and the Grange will always contact me if there is a problem. The home is clean and welcoming; staff are attentive and friendly if a bit thin on the ground at times. My only criticism is that training levels could be improved where personal care is concerned. Teeth and dentures are not always cleaned and finger nails left uncut and dirty. In conclusion, I have to say that I have investigated many other local Care/Nursing homes and very few come up to the standard of Hampton Grange. I wouldn't hesitate to recommend it to others.
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Review from J B (Daughter of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I am pleased with the care my mother receives but I have a few minor niggles.
1. Items of clothing often go missing.
2. Overall the care is good but sometimes depending on what staff are on duty, it can be poor.
3. Would really like coffee/tea facilities for visitors but understand this could
be a hazard.
4. Would appreciate a private room if a few people are visiting as there is nowhere to sit and no privacy.
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Review from Kevin M (Son of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always helpful my mum is so happy, it's clean and always smells fresh in the home. My mother is a smoker but no covered area to go outside and smoke which is a problem when wet or cold. Car parking can be a problem at certain times of the day. Overall I am very happy with Hampton Grange staff
and care my mum receives.
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Review from Marg B (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was the main carer to my lovely Mum who's personality changed due to dementia. I ended up exhausted and only wanted somewhere nice for a week or two to give me a break. Due to her health deteriorating it was advised she went into care permanently. This was an upsetting time but Hampton Grange Staff
helped us both and I became her daughter instead of her carer. They sang with her, invited her to activities and to the theatre. Her memory was poor and to help her, they provided a memorabilia (photos) which enabled her to communicate.
The home provided a 'person-centred care plan', and the staff involved not only mum but her family too. This identified her 'likes' and 'dislikes', meals, care, TV programmes, Music and entertainment. (all activities of daily living). My mum received quality care and we were all made to feel welcome and able to visit at any time. When Mum passed away, they were very sensitive and kind.
Thank you to Hampton Grange staff.
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Review from Rosaline M (Friend of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is excellent although paying a month in advance is a harsh ask.
Accounts department at headquarters are difficult to deal with, very trying at times, especially when there are continuous mistakes.
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Review from Ben (Grandson of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is currently a resident in Hampton Grange nursing home. Whenever possible I try to visit her at least once per week. She always seems very happy and well cared for and mentions the day activities to me and about how she enjoys them.
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Review from David J (Son of Resident) published on 14 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is excellent and her special dietary needs are met. The Home is clean and tidy. All the staff are friendly and helpful with respect to my mother.
However, the Accounts Department in head office is not very efficient and not very helpful when there is a problem. I have given up contacting them
directly and speak to office staff in Hampton Grange.
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Review from Harry John D (Brother of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've always found the staff very approachable and friendly and they seem to look after the residents very well. I think they do a difficult job very well. The food seems good, facilities good, I do often wonder if there are enough activities going on though.
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Review from William N (Husband of Resident) published on 7 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As far as I can see, given the amount of staff there, the care is very good. Often understaffed which is disappointing. The food is excellent. Now and again the cleanliness isn't perfect but I think this is due to the staffing.
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Review from Mary M (Resident) published on 17 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am well looked after and comfortable at Hampton Grange Nursing Home. Staff are excellent and the administration team are superb! The food here is good and I am always impressed with the portion sizes, choice and quality.
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Review from Louise D (Daughter of Resident) published on 17 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with Hampton Grange - staff are all lovely, my mother is happy, everyone is always happy here - especially the activities team. Nothing is ever too much trouble and any issues are always dealt with.
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Review from Dave J (Son-in-law of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
She always seems to be happy at this home and someone is always popping into her room, attentive staff. Good variety of food, the general atmosphere in the home is happy and helpful my mother in law is very settled and happy here.
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Review from John R (Husband of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff, always answer any questions I have and are always friendly. Nice surroundings and views of the river, clean and tidy and always well maintained. Food and drink always a great standard.
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Review from Jeanette F (Niece of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I worked at a care home for years and it wasn't until I visited Gwen Walford House that I realised that this is the way people should be cared for- second to none care for my uncle. We are always looked after each time we visit too!
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Review from G (Son of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was there until she passed away, the staff were brilliant and very professional, could not thank them enough for what they done for my Mum in her last days there.
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Review from Robert W (Grandson of Resident) published on 10 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather is very happy at Hampton and whenever we visit we are always made to feel very welcome. We also feel that we are involved in his care and any questions we have are always answered very quickly. It was hard for my grandfather to go into care but he couldn't be happier. He is getting
a level of care that we simply couldn't offer him at home and he is improving all the time. Thank you to everyone at Hampton.
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Review from S U (Friend of Resident) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hampton Grange is excellent and I would recommend it to anyone. The staff are friendly and caring and I always feel well looked after when I visit. The atmosphere is calm and caring and everyone seems very happy.
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Review from Brigadier (Husband of Resident) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used to visit my wife every day at Hampton grange and visited for 7 years. Over this time I felt like I became part of the team and I always felt apart of my wife's care. They are so accommodating and friendly. I am so grateful to every one at Hampton grange. I cannot recommend them highly enough.
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Review from Nigel J (Son of Resident) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are nice and always helpful. The food is always nice and the rooms are always tidy. I can feel relaxed knowing my father is safe and that he's being well looked after. I like that I can visit whenever I like.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.

Gwendoline

Gwendoline Smith

Job Title: Clinical Lead

Our Clinical Lead acts as a deputy within the home, providing strong clinical leadership and support to the wider team. They play a key role in maintaining high standards of care, supporting staff, and ensuring residents receive safe, compassionate, and effective care at all times.

Carly

Carly Redford

Job Title: Customer Administrator Joined: 2025

Carly is the Customer Administrator and the friendly face who welcomes everyone at reception. She looks after all initial enquiries and ensures visitors, residents, and families feel supported and well cared for from their very first contact.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.

Lori

Lori Murariu

Job Title: Head Housekeeper

Our Head Housekeeper leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Grange Nursing Home to verify any information. View our terms and conditions. Hampton Grange Nursing Home has an Enhanced Service - more info.