Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
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10 81 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.
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Care Provided by Hampton Grange Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1333
  • Self-Funded Nursing Care: from £1333

These prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hampton Grange Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Protheroe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • There is plenty of off-road parking on site.

Hampton Grange Nursing Home Reviews (81)

10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years.
Over all time Hampton Grange Nursing Home has 81 reviews.

Overall Experience
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  • 5
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Date Published
  • 81
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Reviewer Connection to Hampton Grange Nursing Home
  • 26
  • 9
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Total of 81, showing 41-60
Review from Joanna L (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been in the home for five weeks, but from day one, I knew he was in the best place! The management team and staff are extremely amiable and helpfully; they are always there to talk to and keep me up to date with Dads progress with texts and photos. All his needs are catered for. As
a family, we are happy with the care Dad receives, the staff and manager are compassionate, thoughtful and care for us as well as Dad.
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Review from Danita H (Daughter of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton Grange nursing home has surpassed all of our expectations, the extraordinary levels of care and support they have shown our Dad since moving in two years ago are second to none. The manager has gone above and beyond with his organisational skills, his knowledge, professionalism, empathy and
his personality exudes all of these qualities, all of this overflows when caring for all of his residents, staff and families. The administration staff are caring, very respectful and show so much support, they always made time for our Dad especially, when his dementia became worse; they helped keep him calm. The caring nursing staff should be commended for their amazing ability to understand their resident's needs and care for them as if they were their own family. The staff take time to get to know each resident and assess all their personal and emotional needs, and we are forever and extremely grateful to everyone for making our Dad's stay the most loving and supportive second family. We couldn't have chosen a more suitable, friendly, caring home.
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Review from Melanie E (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, I would like to say thank you, showing my dad such kindness, grace and love for the time he was in your care. Also in my hour of need, which meant so much to me and my family. Your presence in our lives has meant so much, and people like you are a reminder that kindness does exist in the world.
During the most challenging time of our lives, you were there with valuable advice and always ready to listen. Your compassion, optimism and kindness do not go unnoticed. Thank you form the bottom of our hearts. You are all a shining example to all who cross your path.
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Review from Diann T (Wife of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank everyone for the care they gave my husband for more than two years. He was always clean-shaven, tidy, and plenty of good meals. All staff were very kind, attentive, nothing was too much trouble. He liked bingo, exercise 'sometimes', also loved bird shows, music, TV and any entertainment.
I am very grateful for his care.
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Review from Stacey H (Granddaughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff for the last two years have been amazing with my grandad. Kept us informed of any changes to my grandad. It is like one big family. Nothing was ever too much trouble. Grandad seemed very happy. The staff were always by my grandad's side right to the time of his passing. The staff informed
us what was going on and what actions were to be taken after he passed. I would recommend this home to anyone.
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Review from Christine A (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Hampton Grange in May 2020 for respite care. She was well looked after and happy. During this difficult time, we were able to Skype her and later visit her. The staff kept me informed at every stage. After she was admitted to hospital and in my battle to get her home, the support given
to me by the manager was outstanding. In her last days, her family were able to visit her and say their goodbyes keeping everyone safe. Even the funeral directors commented on the respect and care given to Mum when they collected her had never been seen before.
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Review from L S (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled really well into Hampton Grange. All the staff are very caring, and communication with them is excellent. During these difficult times with covid19, they have kept me informed of how Mum is. I was absolutely delighted to receive photos of Mum in the post during the lockdown. I would
highly recommend Hampton Grange.
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Review from M B (Husband of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the staff and conditions. All the family are pleased with things here.
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Review from J J (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Hampton Grange for around four weeks. She loves the staff, they are very friendly. There is a lot of care here mum wants for nothing, the staff are amazing, and nothing is too much trouble. They go above and beyond. The home is clean, and lots of activities and the food mum says
is lovely.
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Review from Doreen N (Wife of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Hampton Grange for 18 months and he is well cared for and all the staff are very kind to him and the amount of work they have to do they all deserve a medal.
Although my husband has dementia and the staff always go the extra mile to encourage him to be active and engaged. When
I visit I am always welcomed with a smile and give me an update of how my husband is. Thank you all.
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Review from Den (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff always behaved in a professional, courteous manner. They were supportive and understanding at a difficult time and were welcoming and attentive, providing feedback and offering advice as requested.
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Review from T J N (Friend of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know the care and effort put in, I know that the costs for 24 care can be daunting but I do think it is a very hard task set for the care industry. The team will always do what you need doing and they listen. Very Impressed, thank you to everyone concerned.
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Review from Sarah J (Niece of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
This is a lovely home but I'm very disappointed in the standard of care which the home provides. My Aunty lived at the home for a couple of years. When visiting you could walk into the building as the family knew the door code which I believe is wrong.
The staff are rude to some of the residents who
I believe to have dementia, making them sit down. They have a right to walk up and down the corridors.
A member of staff was on her phone at about 6:30 pm when I came to visit, the staff were all sat down on phones or putting makeup on.
This is a lovely home but the management is not trying and needs looking at. My aunty waited to go the toilet for a while. Some of the staff were lovely. I didn't like the way a member of staff spoke to a member of staff older than her.
The home needs to improve its care side. The boards on the rooms had residents details on for people to read walking by.
The food and drink are the best and lovely.
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Review from Cecilia C (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
There are not enough members of staff. Handover between groups of staff is inefficient. The accounts department makes mistakes and are difficult to contact.
Residents should have more stimulating activities.
It is often difficult to find a member of the nursing staff if you have any queries regarding
your relative. Surely for the safety of the residents there should be a member of staff in the lounge/conservatory and or dining room at all times.
Dad's hearing aid and glasses have both disappeared.


The staff that are on duty when I go to visit are kind and caring.

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Review from A P (Granddaughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother has been at the Home for some time now and is really enjoying it, her bedroom and the other rooms in the home are decorated beautifully and always very clean. The grounds and surroundings are very impressive, it feels very grand and special when you arrive. And the staff and the care
that they provide don’t let it down either. Everyone is very kind and caring and friendly to the residents and the visitors. I would recommend that anyone looking for care for a loved one comes and has a look around Hampton Grange.
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Review from Daria W (Granddaughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad seems very happy in this house.
The staff are always very helpful and kind, very professional and well trained.
The place is kept clean and tidy.
The food looks very nice and it tastes delicious (I have been offered lunch once so had a chance to try it out.)
Overall I would definitely
recommend this place for your loved ones to stay.
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Review from Silke E (Great-Niece of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, kind yet very professional. I have my mind at rest leaving my great-aunt in their care. Activities keep her occupied and happy according to her the food is great which means she will enjoy her food and therefore giving me more peace of mind. Thank you for all your effort and
card.
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Review from J E (Granddaughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandfather is enjoying his time here at Hampton Grange, he thanks us for finding him such a lovely home.
He enjoys many of the activities they organise and we have been on several outings together which is lovely.
We can always talk to the manager or a senior staff member when we want to and take
part in the care planning for my Grandfather.
I would certainly recommend Hampton Grange.
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Review from Richard V (Grandson of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I come to Hampton Grange twice a week to visit her Grandfather. We have never had any complaints. The food always looks very nice and there is always a good choice. The home is a pleasure to visit, always very clean and looked after. The staff are very caring and always professional
and respectful.
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Review from G K (Great-Niece of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent and am really happy with their happy, kind and caring attitude. The computer games, trips out, nail painting and other activities are fantastic. My aunt says the food is excellent and she is rather fussy.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.

Gwendoline

Gwendoline Smith

Job Title: Clinical Lead

Our Clinical Lead acts as a deputy within the home, providing strong clinical leadership and support to the wider team. They play a key role in maintaining high standards of care, supporting staff, and ensuring residents receive safe, compassionate, and effective care at all times.

Carly

Carly Redford

Job Title: Customer Administrator Joined: 2025

Carly is the Customer Administrator and the friendly face who welcomes everyone at reception. She looks after all initial enquiries and ensures visitors, residents, and families feel supported and well cared for from their very first contact.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.

Lori

Lori Murariu

Job Title: Head Housekeeper

Our Head Housekeeper leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Grange Nursing Home to verify any information. View our terms and conditions. Hampton Grange Nursing Home has an Enhanced Service - more info.