Hazelhurst Nursing Home, Ross-on-Wye, Herefordshire
Hazelhurst Nursing Home, Ross-on-Wye, Herefordshire

Hazelhurst Nursing Home is a spacious and comfortable home set in beautiful accessible grounds in the Herefordshire countryside.

The home is located close to Ross on Wye and the M50 with easy access from South Wales, Gloucester, Worcester, Ledbury and Hereford.

Hazelhurst offers a comprehensive range of care services, from short stay respite care through to longer periods of convalescence and long-term care.

A wide range of menu choices for breakfast, lunch and supper are served in the dining room or each resident’s bedroom, with a choice of hot and cold beverages and light snacks available at all times throughout the home.

Group: Herefordshire Care Homes

Person in charge: Jozsef Ambrus (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 20

Shared Rooms: 12

Rooms with ensuite WC: 20

Weekly Charges Guide: Nursing Care Single £800 – £1250 (These prices are only a guideline, please contact Hazelhurst Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hazelhurst Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Hazelhurst Nursing Home has a Review Score of 9.3 (9.316)

The Review Score of 9.3 (maximum of 10) for Hazelhurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Hazelhurst Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Hazelhurst Nursing Home is calculated as follows: ( (51 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 71 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.682 Points relating to the number of positive Reviews for Hazelhurst Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.8 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hazelhurst Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hazelhurst Nursing Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I have been impressed with the overall standard of care at Hazelhurst Nursing Home. The residents are treated with care, compassion and respect. The attention to detail with the environment - decoration of the interiors and the gardens, especially the amazing ever changing floral displays - fab!

The continual experimentation in the kitchen addressing the diverse demands of its residents. The afternoon entertainment is varied and inclusive - what I really admire is the positive drive to keep things 'fresh' and the concern for others that the nurses and carers display.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been to some care homes to visit but this one is like a 4-star hotel. Staff very good, always someone about. Activities and gardens, by far one of the best care homes I have visited. I have a long time to go yet, but when I need a place, this will be where I want to go.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother who is 102 went into Hazelhurst for 2 and a half weeks repsite whilst my husband and I had our annual holiday. She has had respite in other homes and was extremely negative about going anywhere. However, we felt she would be well looked after and although she was openly difficult, when we left her she received with warmth and understanding. We have had nothing but good reports from everyone who visited while we were away. We were told if she did not like this home, nothing would do. After fetching her home she has nothing negative to say.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My elderly Mother was recently diagnosed with advanced stages of lung and brain cancer that was beyond viable treatment. We chose Hazelhurst as the location for her Palliative care. I cannot say enough good things about the care she received and the support and cooperation we received as immediate family members. From the minute my Mother arrived the staff at Hazelhurst were phenomenal, they cared for her with dignity, compassion, love and a level of genuine caring that was as if she was their own Mother and always with a smile. There was nothing that she needed or we asked for that was too much trouble. As she declined they made adjustments daily based on her needs and communicated regularly with us. Words cannot describe how grateful we are as a family for the level of care our Mother received from a true team of caring and professional staff. With the deepest appreciation and sincerest thanks.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my wife's stay at Hazelhurst, I have always found the staff to be friendly and approachable when making enquiries on routine matters or regarding her behaviour/contentedness when I am not there.
Everything is done by the staff to enable my wife to be settled and cared for in her new environment.
She is treated with dignity in an informal and relaxed manner and is encouraged to participate in the numerous activities available.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The caring staff are local to the area and are very pleasant a well as efficient. The atmosphere is happy and the surroundings are good. Food is excellent.

How likely would you be to recommend Hazelhurst Nursing Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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Care Home Idol 2016

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