Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye HR9 5QX
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Top 20 carehome certificate
10 69 Reviews
  • Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).

The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.

The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.

Hazelhurst Nursing Home offers a comprehensive range of care services including long-term and short-term care and also offers a reablement service.

A wide range of menu choices is prepared by the award-winning Chef team. Breakfast, lunch, and supper are served in the dining room or each resident’s bedroom, with a choice of hot and cold beverages and light snacks available at all times throughout the day and night.
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Care Provided by Hazelhurst Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are agreed following assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Hazelhurst Nursing Home to find out the exact price for your requirements.

Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Whittington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (30)

Hazelhurst Nursing Home Reviews (69)

10

Hazelhurst Nursing Home has a Review Score of 10 (9.984) out of 10, based on 21 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 69 reviews.

Overall Experience
  • 65
  • 4
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Date Published
  • 69
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Reviewer Connection to Hazelhurst Nursing Home
  • 27
  • 9
  • 8
  • 8
  • 4
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 69, showing 1-20
Review from Sam J (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has been resident at Hazelhurst for nearly 2 years. It is a testiment to every single member of staff that, despite the fact we are moving some distance away, she will be staying at Hazelhurst. Hazelhurst has become a second, cherished home for her, her daily and weekly
routines ensure she has a secure and safe environment she is familiar with, but also multiple opportunities to take part in activities in and outside the home. Hazelhurst has provided a new, extended family. The food is fantastic, we spent Christmas Day there and enjoyed a fabulous meal! Communication is excellent, we are kept abreast of any issues medically/mentally and offered the opportunity to take part in house, dementia awareness meetings and various seasonal activities. The care staff are warm, friendly, polite, respectful, skilled and professional. Angela has also particulalry benefitted from the presence of beautiful gardens, gardeners and their dogs! A truly exceptional Care Home.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you so much for your kind words. We are so fortunate to have such supportive family and friends and appreciate all comments and feedback. Thank you so much.
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Review from Linda T (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who suffers with dementia has now been a resident at Hazelhurst for nearly 2 years. The staff and care have been excellent and every time we visit she appears happy and content. She has a choice of activities to choose from and particuarly enjoys the garden as she always loved being outdoors.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for this review. It is always a joy to see such lovely words from families who experience what Hazelhurst is about and how their loved ones feel living at Hazelhurst. Thank you, it is really appreciated.
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Review from Tom S (Grandson of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazelhurst is a wonderful home with wonderful staff who have taken such good care of my grandma. Staff always take time and care and focus on individual needs. One very grateful family here, amongst many more I'm sure.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for your lovely review, as someone once said 'all of the good we put out, comes back to find us!' That comment resonates with us, it is such a thoughtful comment that encompasses Hazelhurst as a home and family. Thank you for taking the time to write this review, it is really appreciated.
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Review from Fiona S (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family couldn't be happier with the care my grandma has received over the past year. The home is always clean and tidy, which gave us peace of mind from day one. What has surprised us most is the food. Grandma has always been a very picky eater, but she absolutely loves the meals here! She also
really looks forward to the outings, being taken out to enjoy the local scenery has made a huge difference in her happiness. It's wonderful to see her so content and well cared for.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for your lovely review. It is humbling to hear that your Grandma is enjoying the food and enjoys the outings, we appreciate your kind words and will ensure this is shared with the team. Thank you again for taking the time to write this review it means a lot.
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Review from Grant T (Son of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to Hazelhurst a year or so ago, by the NHS, for end of life care. She was literally wasting away and had lost the will to even eat. Very sad.
Truly could have just slept away at any time.
From day one Hazelhurst did everything they could to make her as comfortable and dignified
as possible. They tried everything they could to nourish her and help her to start eating again. Her mental health was very poor when she arrived too.
But the genuine care and great nursing skill at Hazelhurst, gradually brought her back to us. They literally saved her life!
She is now very happy there, eating full normal delicious meals and enjoying quality social time with other residents and has even been able to restart attending Church most weeks in Ross-on-Wye.
Visitors are also made genuinely welcome, even at meal times. I've had a number of delicious meals there with my Mum, totally free of charge.
This home is exceptional! And the house, gardens and location are beautiful.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeYour review is greatly appreciated and we thank you for such a lovely review. It makes us very happy to hear such positive feedback and experiences from all relatives and friends of Hazelhurst. Thank you again.
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Review from Julie B (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan Edith is a resident at Hazelhurst and has been for 4 years! The carer's and all staff are wonderful, they love and care for Nan as if she was one of their family. The home is situated in a stunning location and we always feel so welcome when we visit, in the warmer months we love taking Nans
Great, great grandchildren into the gardens and she happily watches them play!
Nan is very happy there, and we always leave knowing she is happy and very well cared for.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeIt is lovely to hear about your experience as a family and your feedback is an accolade to what we are striving for. We are truly humbled by your words and thank you for all your support.
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Review from Michaela B (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hazelhurst now 6 months. What a lovely place to call home! The staff are so caring and friendly, always have time for you. The food is delicious and plentiful (mum loves the cakes!). Mums mobility is suffering now but with the help of Vish (the Physio ) she is up and about, doing a bit
each day. The accommodation is comfy and homely, with mums photos around makes her feel more secure. If I am worried about anything to do with mum, whether it be medical or emotional there is always someone to support me as well as mum. We looked at a couple of places before mum went to Hazelhurst, so glad we chose the right one. Thank you to all the staff for caring so much.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeSuch a lovely review, thank you for your kind words and feedback. I will ensure this is shared with the team. Thank you also for all your support with activities and involvement, it means such a lot to us all here.
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Review from J S (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazelhurst is a wonderful place! My grandmother moved to hazelhurst for what we thought would be palliative care, with the dedicated assistance from all of the wonderful staff she is now thriving 14 months later.
Nothing is too much trouble for the staff, they provided a wonderful birthday tea party
for all of our family on my grandmother's birthday. The spread was absolutely amazing.
Every time we visit, the home is beautifully decorated, clean and everyone is extremely welcoming.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeAnother wonderful review, thank you for taking the time to write this and choose such lovely words. We are grateful and humbled to hear such positive feedback, it means a lot to us all who work and live at Hazelhurst. Thank you again.
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Review from Rosie N (Power of Attorney of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazelhurst is an outstanding nursing home, it provides a beautiful safe place located in well maintained grounds for my relative, a lovely, comfortable very caring environment, with delicious plentiful food and drink, welcoming hospitality to friends and families of residents, varied entertainment and
great outings, without exception all of the staff are caring, welcoming, encouraging, supportive and communicate with the residents with dignity enabling residents and visitors alike to feel part of the Hazelhurst family. I do not feel my relative could be in better care and I am truly grateful my relative is so well cared for and that I am always kept well informed.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeWe are truly grateful for such a lovely review. Thank you so much. I have to say we are very grateful for all your support and feedback through all your visits and your approach to Hazelhurst towards all of us who work and live here, it is very humbling for us as a team. I am sure other residents feel the same. Thank you so much.
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Review from Michael F (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am one of 3 sons to our mother who, with our father, has resided at Hazelhurst since December 2024 , both having been Diagnosed with Alzheimer's and Dementia. Sadly our father died in August 2025 after a short illness; the end of life care at Hazelhurst was exceptional. Our Mother remains there and
is very happy. We chose Hazelhurst after experiencing their care services when my Mother in law spent over 3 years there from 2018 and during the difficult covid period. The care they have all experienced has been excellent, and we often remark how grateful we are knowing that our difficult decision has worked out so well. On no occasion have we had to question the quality of care our parents experience. The overriding pleasure we get is seeing how all the staff show such empathy and kindness along with genuine fondness for our loved ones which is so comforting. The cleanliness and quality of food is always high and we highly recommend Hazelhurst and its wonderfully kept gardens.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for this lovely review. It has brought some fond memories back to us all who were fortunate enough to of supported members of your family back in 2018 and caring for your parents has been such a joy for us. It is a pleasure and a privilege to care for every individual who may move into Hazelhurst. Thank you again.
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Review from A F (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hazelhurst team are wonderful! My mother has been there since October 2024. She was sent there for end-of-life care but the care team had other ideas. They saved her life, rehabilitated her and helped her re-find the will to live.
I visited today while she was lunching in the dining room, after
which I waved her off on a little outing with other residents in the minivan. She has made friends and feels at home at Hazelhurst. Quite an achievement, thanks to the wonderful team!
I didn't believe Mum would ever accept living in a care home but she's doing REALLY well. She loves the food, the ambiance, the beautiful gardens and the views. She has settled and enjoys the person-based wellness. She enjoys the various activities organised and facilitated according to the individual's needs.
As a person who has worked in retirement homes, I am qualified to say that Hazelhurst is the best!
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you so much for such a wonderful review. Thank you for your continued support and involvement at Hazelhurst, we really appreciate all relatives and friends at Hazelhurst and their experiences and shared feedback. Thank you again.
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Review from Sara W (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an extraordinary home with an extraordinary staff! I originally found Hazelhurst while in the USA visiting a dear friend who wanted to return to England for Hospice. He didn't have any family who could accommodate him yet they all very much wanted to see him and spend time with him.
Honestly?
Hazelhurst could not have been a better place for him and all of us to spend his last days! The staff (including the doctor) were universally warm and loving, the room was spacious and comfortable, the grounds were simply BEAUTIFUL -and much to his surprise my friend (and all of us visitors) also loved the food!
I read the reviews before applying for a bed for my friend and just prayed that the reality would be as great as they were. And guess what? It very much was! Across the board. If I could award Hazelhurst six stars out of five I would. Highly recommended!
Reply from Karen Rogers, Provider at Hazelhurst Nursing HomeThank you so much for this lovely review. What an absolute honour it was to support you to make it possible for your friend to return to England from America, it was incredible that we made this happen. Thankfully we had some gorgeous weather and he was able to enjoy the beautiful gardens with you and his family. I hope you will have happy memories of these special days. Your review will mean so much to the team. Thank you
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Review from R W (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a friend at Hazelhurst, whom I haven't seen for a few months. I was amazed to see her looking so well, infact better than I have seen her In a very long time. She was happy and very contented. She told me how kind the staff are and that she feels very well cared for. Thank you to
all at Hazelhurst.
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Review from Nicky W (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend is so loved and well cared for at Hazelhurst Nursing Home, what more could one want? The staff are incredibly kind, attentive, and go above and beyond to ensure comfort and happiness. It's a place filled with warmth, compassion, and a true sense of home. Knowing my friend is in such capable
and caring hands brings such relief for everyone connected to him. I couldn't be more grateful. Thanks to everyone at Hazelhurst.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you so much for such a lovely kind review, Your words mean such a lot to us here and we strive for a welcoming, friendly environment for all who live at and visit Hazelhurst.
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Review from Peter B (Friend of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited family and friends in many care homes over by years but I can say with confidence that Hazelhurst Nursing Home is a joy to visit.
The way the staff interact with people is wonderful.
If I ever need a care home I will choose Hazelhurst. They are a different league altogether. Wonderful.
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Review from Sandra T (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff care is kindness. The home is clean and nice modern rooms. The day time activities are perfect. Having to put my mum into a home was and still is very difficult to live with, but there were no other option. Thankfully we found Hazelhurst which has made the process less painful.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for your review with such lovely feedback, i will ensure the team receives this feedback. Thank you again.
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Review from L F (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been a resident at Hazelhurst for a year until he sadly passed away in August. As a nurse myself and someone who has previously been involved in hospital CQC inspections my standards are very high. The compassionate, holistic care provided is of the highest standard.
My father was treated
as an individual in all aspects of his care, which made the difficult transition to a nursing home from home so much easier for him.
All of the staff are just wonderful; in recent times I have spent long periods of time at the home and have heard how they talk to the residents in such a respectful, caring and friendly way.
My father passed away at Hazelhurst and the end-of-life care he received was without fault. He was treated with dignity and respect, and as a family, nothing was too much, the staff went above and beyond.
I would have no hesitation in recommending Hazelhurst as a Nursing home - but it is more than this which makes it so special.
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Review from Sarah O (Friend of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As next of kin for A and he spent his final nine weeks at Hazelhurst. He was already very frail on arrival and the care team were just wonderful in addressing his needs, getting to know him and nurturing him. The home is an amazing place, where nothing is too much trouble and the staff make such an
effort in getting to know each resident and what can help them feel happy. The team did their very best with A and I myself was welcomed with open arms and felt valued and treated as a member of the Hazelhurst family. During A's final days, I moved in to be with my loved one, this was encouraged and welcomed and I felt so looked after at such a difficult time.
What I really loved, was the openness and 'open door' policy of the home - nothing is hidden, everything is transparent and you can arrive at any time, be anywhere and see and hear the same level of absolute care with every single resident openness, love, TLC and A, high level of nurturing. It really is outstanding in every single way.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing HomeThank you for such a lovely review. It was a privilege to meet and spend time with you both. Thank you.
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Review from C L (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was welcomed the moment she arrived and looked after with great professionalism, care, and concern for her wishes as an individual. Soon after arriving, she required end-of-life care and this was given to her in an exemplary fashion. The staff was supportive of myself and my husband as we sat
with her and other family visitors. While we found the rooms and facilities at Hazelhurst excellent, its greatest asset is its staff. I am sure if my Mum had lived longer they would have found ways to help her settle in and have a good quality of life.
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Review from C W (Sister of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Hazelhurst for just over 1 year now following a severe stroke. She is only 55 years old. As a family, this has been life-changing for us all and difficult to deal with. Making sure that my sister has the best life possible has been our utmost priority. The love, support and kindness
that our whole family has received from everyone at Hazelhurst has been tremendous. The staff are constantly trying to think of activities more suitable for my sister due to her age and they treat her as an individual. Nothing is too much trouble and we are all very grateful. Having viewed many homes before choosing Hazelhurst I can honestly say, there is none better. If anyone has to make the decision for a loved one to go into care Hazelhurst is outstanding in every way.
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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Hazelhurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.984 for Hazelhurst Nursing Home is calculated as follows: ( (246 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 249 Ratings = 4.984
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelhurst Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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Frequently Asked Questions about Hazelhurst Nursing Home

What types of Care is Hazelhurst Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazelhurst Nursing Home have?

There are 48 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hazelhurst Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazelhurst Nursing Home to the centre of Ross-on-Wye?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

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