Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye HR9 5QX
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Top 20 carehome certificate
10 70 Reviews
  • Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).

The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.

The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.

Hazelhurst Nursing Home offers a comprehensive range of care services including long-term and short-term care and also offers a reablement service.

A wide range of menu choices is prepared by the award-winning Chef team. Breakfast, lunch, and supper are served in the dining room or each resident’s bedroom, with a choice of hot and cold beverages and light snacks available at all times throughout the day and night.
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Care Provided by Hazelhurst Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are agreed following assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Hazelhurst Nursing Home to find out the exact price for your requirements.

Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Whittington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (30)

Hazelhurst Nursing Home Reviews (70)

10

Hazelhurst Nursing Home has a Review Score of 10 (9.962) out of 10, based on 19 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 70 reviews.

Overall Experience
  • 66
  • 4
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Date Published
  • 70
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  • 19
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Reviewer Connection to Hazelhurst Nursing Home
  • 28
  • 9
  • 8
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  • 4
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  • 2
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  • 1
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  • 1
  • 1
  • 1
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Total of 70, showing 61-70
Review from Dawn P (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thought of my dear mum having to go into a nursing home filled me with horror. But I must say from the moment I came through the door my fears left me.
It is a beautiful place, very, very clean and inviting.
The staff are wonderful and all very friendly. It's still early days but feel my mum will
be well looked after and I have peace of mind.
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Review from Alec M (Husband of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife became a resident on 12th June 2018, little more than a month in which to base this review. We chose Hazelhurst because it was well qualified and staffed to look after my wife, the positive attitude of the managerial staff and the facilities it offered. So far, our hopes and expectations have
been borne out and we are confident that they will continue to be so. However, these are early days.
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Review from Elaine W (Daughter of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Hazelhurst where he spent the last few weeks of his life. I visited several times and always found everything clean and tidy and the staff always seemed happy and occupied with the residents.
My dad was very well cared for despite his challenging health condition and when
the end came, my mother was treated with great kindness and compassion. First impressions are always important: we viewed several Nursing Homes before deciding on Hazelhurst, which right from the start impressed and reassured us. With its glorious gardens too, it is the loveliest of places to spend time whether you are resident there or not.
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Review from Frances P (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and a delightful room for Mum. She is so happy and settled after three months, beautiful gardens and so peaceful. A perfect, lovely care home.
Very pleased.
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Review from Nikki F (Wife of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with the overall standard of care at Hazelhurst Nursing Home. The residents are treated with care, compassion and respect. The attention to detail with the environment - decoration of the interiors and the gardens, especially the amazing ever changing floral displays - fab!


The

continual experimentation in the kitchen addressing the diverse demands of its residents. The afternoon entertainment is varied and inclusive - what I really admire is the positive drive to keep things 'fresh' and the concern for others that the nurses and carers display.
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Review from Dawn W (Friend of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to some care homes to visit but this one is like a 4-star hotel. Staff very good, always someone about. Activities and gardens, by far one of the best care homes I have visited. I have a long time to go yet, but when I need a place, this will be where I want to go.
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Review from Mary-Ellen D (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 102 went into Hazelhurst for 2 and a half weeks repsite whilst my husband and I had our annual holiday. She has had respite in other homes and was extremely negative about going anywhere. However, we felt she would be well looked after and although she was openly difficult, when we
left her she received with warmth and understanding. We have had nothing but good reports from everyone who visited while we were away. We were told if she did not like this home, nothing would do. After fetching her home she has nothing negative to say.
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Review from Sarah M (Daughter of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mother was recently diagnosed with advanced stages of lung and brain cancer that was beyond viable treatment. We chose Hazelhurst as the location for her Palliative care. I cannot say enough good things about the care she received and the support and cooperation we received as immediate family
members. From the minute my Mother arrived the staff at Hazelhurst were phenomenal, they cared for her with dignity, compassion, love and a level of genuine caring that was as if she was their own Mother and always with a smile. There was nothing that she needed or we asked for that was too much trouble. As she declined they made adjustments daily based on her needs and communicated regularly with us. Words cannot describe how grateful we are as a family for the level of care our Mother received from a true team of caring and professional staff. With the deepest appreciation and sincerest thanks.
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Review from A S (Husband of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's stay at Hazelhurst, I have always found the staff to be friendly and approachable when making enquiries on routine matters or regarding her behaviour/contentedness when I am not there.
Everything is done by the staff to enable my wife to be settled and cared for in her new environment.
She
is treated with dignity in an informal and relaxed manner and is encouraged to participate in the numerous activities available.
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Review from R BJ (Husband of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring staff are local to the area and are very pleasant a well as efficient. The atmosphere is happy and the surroundings are good. Food is excellent.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Hazelhurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Hazelhurst Nursing Home is calculated as follows: ( (224 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 226 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hazelhurst Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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