Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye HR9 5QX
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Top 20 carehome certificate
10 61 Reviews
  • Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).

The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.

The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.

Hazelhurst Nursing Home offers a comprehensive range of care services including long-term and short-term care and also offers a reablement service.

A wide range of menu choices is prepared by the award-winning Chef team. Breakfast, lunch, and supper are served in the dining room or each resident’s bedroom, with a choice of hot and cold beverages and light snacks available at all times throughout the day and night.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are agreed following assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Hazelhurst Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Whittington (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (30)

Hazelhurst Nursing Home Reviews (61)

10

Hazelhurst Nursing Home has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 61 reviews.

Overall Experience
  • 57
  • 4
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Date Published
  • 61
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  • 13
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Reviewer Connection to Hazelhurst Nursing Home
  • 24
  • 9
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  • 6
  • 3
  • 2
  • 2
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  • 1
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Total of 61, showing 21-40
Review from S R (Daughter of Resident) published on 4 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Hazelhurst Nursing Home for nearly 8 years before she passed away recently. During her time there, she always received consistent first-class care and we will always feel indebted to everyone, across the whole staff spectrum, for enabling our mother’s life to be the best
it could possibly be in spite of her illness and for their warm support for her and for us, the family. Knowing that our mother was so well cared for and in such good hands was a great comfort to us and we will always remember our time at Hazelhurst with much gratitude and affection.
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Review from T E (Son of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a period in hospital followed by several daily visits from carers, it was good for my mother to move into a home that can care for her at all times. Being close to where she grew up and spent most of her life Hazelhurst Nursing Home offered a beautiful and comfortable location where she could
be visited by old friends. Her health has improved in the six months that she has been there, a good sign that she has settled in well.
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Review from Mary B (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Hazelhurst Nursing Home at the end of April after a very thorough admission process. She has settled well and likes all the staff. She looks physically the best I have seen her for a long time. She lives with dementia and could be quite agitated but now appears calm and contented.
Communication with the office is excellent, it could not be faulted in any way. This is very reassuring as I live some distance away. When I do visit I am made to feel very welcome and the staff are friendly and attentive. Her room has her own possessions to hand, so it feels like a home from home. Overall I am very happy with Hazelhurst.
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Review from Debbie A (Daughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here for only a short time before she passed away. During her time there she was looked after well by the staff. The staff continued to keep me informed to any changes to either my mother or visiting arrangements. I was able to contact them with any queries or concerns about
my mother and they responded accordingly and in a timely fashion. I always found the staff to be friendly and helpful and I was very pleased with the care she received.
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Review from Julia M (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all caring and thoughtful in the ways they support both residents and family. Food in the restaurant is fabulous, varied and nutritious. They have always changed tyres of food to meet the residents needs and accommodated special requests readily. During this difficult time, all the staff have
coped admirably caring for the residents without the physical support of the families.
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Review from Mike B (Husband of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I almost feel duty-bound to continually convey my sincere thanks to the staff here at Hazlehurst. My wife is currently a resident in receipt of palliative care, which by default, is incredibly challenging for the staff.
The care staff meet these daily and nightly demands continuously with due diligence,
tenderness, attention to detail and absolute sheer professionalism.
Whenever I leave following a visit, I am comforted in the knowledge that my wife is absolutely safe and that to me is paramount.
Being around this lovely house and its gardens bring an ambience of calm and reassurance
Cleanliness and attention to detail are simply a given here, as opposed to an expectation.
Communication and interaction between auxiliary services such as our NHS, social services etc are clear and precise, which results in gold standard administration.
I would proactively recommend this establishment to other families who may be navigating the difficult decisions for a loved one.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your kind words. I will ensure this is shared with the team.

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Review from Rita W (Wife of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Hazelhurst staff and the care they give enough.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for a lovely review, it is a pleasure and a privilege having you being part of the Hazelhurst family and the support you give is really appreciated as is with all families and friends.

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Review from Shawn B (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care given to my mother the staff are always friendly and keep me up to date regarding my mother.
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Review from Martin P (Husband of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care of the wonderful staff at Hazelhurst for almost 18 months now. The progression of her dementia has been met head-on by the carers and staff. I've always had the feel-good factor about my dealings with Hazelhurst staff - from top to bottom. Obviously, setting the standard
for other care homes to aspire to.
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Review from Sarah F (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank every member of staff enough for the dedication, commitment and love they have shown to my Mum throughout the very challenging past twelve months. As a family we too have been supported and found comfort in the knowledge that Mum is being exceptionally well looked after. We have been
encouraged to telephone as often as we like to speak to Mum and regular FaceTime chats have been entertaining! When it has been possible to see Mum, visits were warm and friendly, comfortable and not rushed and the measures put in place to keep Mum safe were very thorough.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your supportive words and patience with us through the last year. You have all been amazing in what we know has been a very difficult time for you all. Thank you.

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Review from P M (Husband of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is dedicated to the resident's welfare. They are also very aware of the distress to their families during the last 3-4 months. I have received phone calls, cards and letters from staff assuring me my wife is well and safe. The fact the residence was locked down 10-days before the
government's decision to lockdown has prevented and incidents of covid-19; an outstanding result as the local area has been hit hard and badly. Words cannot express the gratitude and love I feel for the "angels" at Hazelhurst, they are heroes and merit recognition for the outstanding care and love that they have shown my wife and me for the last 15-months.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your kind and loving words. This means so much to the team here. We miss all our visitors and are constantly looking at ways to keep relatives connected with their loved ones. Thank you again.

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Review from L S (Partner of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of the virus at the moment I find it difficult to state a month to refer to but I am so grateful my partner is in such a special place and being so well cared for. I have no anxiety knowing the management and staff are so fantastic in all respects. As I can't visit at the moment I speak to the
staff every day for an update, get told details of how my partner is. My thanks to them all, sincerely.
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Review from Sheila C (Sister of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism and care for residents at Hazlehurst is exceptional.
There is a great commitment and zeal in ensuring that all those who call this their home are looked after to the highest standards. And, so important, that there is no let up ever.
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Review from L P (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelhurst is an excellent care home which I would not hesitate to recommend. All the staff are extremely kind and thoughtful, managers, administration, nurses, carers, cleaners, activities staff, chefs, kitchen staff, housekeeper and gardener! They all work together as a team to provide the best possible
care for each resident. The home itself and the garden is lovely. My mum is very happy there and loves the fact that it is like living in an expensive hotel.
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Review from B B (Daughter-in-law of Resident) published on 14 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mothers-in-law's care at Hazelhurst is exemplary. During the coronavirus crisis, we have been unable to visit her - the home locked down earlier than others, for which we are very grateful as the home has remained virus-free. We know that mum-in-law has been happy and safe throughout, due to the
efforts of the exceptional staff, who have enabled regular contact via video calls. The staff go above and beyond at all times, and we thank them for all their efforts.
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Review from B P (Daughter of Resident) published on 14 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been treated with the utmost dignity and respect. This made the last few months of my father's life very happy and fulfilled. As my mother transitions to the world of widowhood and lockdown, she continues to receive kindness, and the family keep in contact through Skype and phone calls.
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Review from M B (Wife of Resident) published on 14 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I last saw my husband on 11th March, the day Hazelhurst closed to all visitors. They keep me informed of their situation on a regular basis, and I feel confident that he is being very well cared for.
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Review from Jensen B (Son of Resident) published on 14 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Hazelhurst Nursing Home end of January 2020 after spending three weeks in hospital.The care prior to Covid-19 lockdown was excellent. However, the care since lockdown has been absolutely "brilliant". My mum and the other residents have been looked after by the staff in such a great way
to protect them from the virus, it has really taken the pressure off me. I can only offer my heartfelt thanks to all the staff for their dedication and support for the residents and their families. Best wishes.
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Review from Moira L (Daughter of Resident) published on 14 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Hazelhurst for the last two years. We have been very pleased with the level of care shown to her, all staff always showing her respect and maintaining her dignity. For us as a family, highlights include spending time in the glorious garden together and also the family “dining
in” nights. The staff take the time to organise activities that take into account the interests of each individual. More recently, during the lockdown, the efforts taken to help us maintain contact have been excellent. My mum couldn’t cope with seeing me on a video call. The staff worked to find a solution, and I now watch her regularly via WhatsApp as she interacts with the staff, unaware that I am watching. Just one example of the way the staff care for the individual and the family.
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Review from Mark B (Son of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Set in picturesque countryside close to the Wye, with superbly kept and extensive grounds Hazelhurst has a safe and secure homely atmosphere. The care and support staff are always available for a chat on how Mum is doing day to day and the management team his highly professional and of course, knowledgeable
in implementing a regularly updated care plan.
There is a great range of activities, and the food is terrific!
In my experience, there are care homes and there are CARE homes – Hazelhurst is emphatically the latter.
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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Hazelhurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Hazelhurst Nursing Home is calculated as follows: ( (151 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelhurst Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelhurst Nursing Home to verify any information. View our terms and conditions. Hazelhurst Nursing Home has an Enhanced Service - more info.