






Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).
The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.
The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.
Hazelhurst Nursing Home offers a comprehensive...
Care Provided by Hazelhurst Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed following full assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Hazelhurst Nursing Home for full pricing details and T&Cs.
Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Charlotte Whittington(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (30)
Hazelhurst Nursing Home Reviews (71)
Hazelhurst Nursing Home has a Review Score of 10 (9.962) out of 10, based on 19 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 71 reviews.
My mum was welcomed the moment she arrived and looked after with great professionalism, care, and concern for her wishes as an individual. Soon after arriving, she required end-of-life care and this was given to her in an exemplary fashion. The staff was supportive of myself and my husband as we sat with her and other family visitors. While we found the rooms and facilities at Hazelhurst excellent, its greatest asset is its staff. I am sure if my Mum had lived longer they would have found ways to help her settle in and have a good quality of life.
My sister has been at Hazelhurst for just over 1 year now following a severe stroke. She is only 55 years old. As a family, this has been life-changing for us all and difficult to deal with. Making sure that my sister has the best life possible has been our utmost priority. The love, support and kindness that our whole family has received from everyone at Hazelhurst has been tremendous. The staff are constantly trying to think of activities more suitable for my sister due to her age and they treat her as an individual. Nothing is too much trouble and we are all very grateful. Having viewed many homes before choosing Hazelhurst I can honestly say, there is none better. If anyone has to make the decision for a loved one to go into care Hazelhurst is outstanding in every way.
I regularly visit the home and spend a considerable amount of time in the home which allows me to witness how patients are treated, cared for etc.
I am delighted with our experience at Hazlehurst. The home is like a family to my wife. All of the staff genuinely care about my wife and provide a fantastic level of care. This also extends to the whole team from the gardeners, cleaners, chef - to everyone. She is treated with respect and dealt with in a kind and considerate manner and the same service is given to all residents from what I have seen. There are activities for the patients and good facilities. Low turnover of staff with plenty of experience and expertise. A professional service delivered in a personal style. I know my wife has great care so I can relax without constantly worrying about her.
Thank you for your feedback and valued support. It means such a lot to us at Hazelhurst and we are very appreciative of your kind words and taking time to complete this review.
My mother had the most dignified death that we, as a family, could have wished for, and that is thanks to the wonderful team at the home. We, as a family, will always be grateful.
Visited my friend, who I hadn’t seen in a long time. She seemed very happy and I am not surprised, as Hazelhurst is a lovely home. The nurses were very friendly, and the grounds were beautiful! My friend said she felt very safe there, which was nice.
We were struggling to cope and realised we needed help and specialist help at that. That’s exactly what we found at Hazelhurst. Friendly and professional staff providing a home-from-home experience and all done with the utmost of care. My relative's return to good health was swift once he was given the care he needed. It’s a great comfort to know that he could go any time he needed to. Thanks to everyone for getting my relative back home in a super quick time.
Thank you for your review, it is lovely to know that we can improve lives and strive to assist and support individuals as needed.
We had to book into Hazelhurst as my relative was very frail after contracting Covid and wasn’t coping with our support alone and we all realised professional help was needed and that’s just what we got. Once my relative was mobile again, which was only after a few days, then he made great progress and in no time was back to his normal self. He was able to go back home where he continues to live independently with our support. We couldn’t be more pleased with the outcome of his stay at Hazelhurst. Thank you to all who he came into contact with.
Thank you for recent review of your relatives stay at Hazelhurst. This feedback is appreciated and adds so much value to what we do and how we can continue to achieve the best outcomes for people staying and living well at Hazelhurst - Thank you
Now that the Covid threat has decreased there are clearly still challenges in being able to operate the nursing home in the light of rising costs and being able to recruit and retain staff. That Hazelhurst continues to be warm and welcoming for residents and visitors is a great credit to management and the dedicated staff. The ethos of dignity for residents is evident as is the commitment of staff to their often difficult tasks. It's hard to believe there is anywhere better for my wife to be now that I can no longer meet her needs at home. Thank you to the manager and all of your team.
Thank you for this review. The wording in the comment section is very considerate and will be shared with the team. Thank you.
Mum sadly passed away last month after nearly 8 years at Hazelhurst. During this time, she received the most excellent care that we could have asked for. We have nothing but praise for all the staff and their devoted care. Many thanks for making the last few years of Mum’s life as comfortable as possible.
Thank you for your kind words and support. We very much miss your Mum and our thoughts are with you all. Thank you again.
I cannot thank the staff at Hazelhurst enough, they have been there for both my mother and the family at all times during the past seven and a half years and right up until the end. Their dedication and also love towards her has always been incredible and has been a huge comfort to the family, knowing that she has been in such excellent hands and in such a wonderful setting and environment. During Covid, my siblings and I were able to see and engage with our Mother via video call, each and every week, and that experience was always invaluable to us. Thank you so much! Special thank you to the staff member that organised these calls plus also the weekly video Church calls which we know Mum would have loved.
Thank you for kind comments, it means such a lot. The team will be pleased to receive such positive feedback. We really do miss your Mum.
Our mother was a resident at Hazelhurst Nursing Home for nearly 8 years before she passed away recently. During her time there, she always received consistent first-class care and we will always feel indebted to everyone, across the whole staff spectrum, for enabling our mother’s life to be the best it could possibly be in spite of her illness and for their warm support for her and for us, the family. Knowing that our mother was so well cared for and in such good hands was a great comfort to us and we will always remember our time at Hazelhurst with much gratitude and affection.
After a period in hospital followed by several daily visits from carers, it was good for my mother to move into a home that can care for her at all times. Being close to where she grew up and spent most of her life Hazelhurst Nursing Home offered a beautiful and comfortable location where she could be visited by old friends. Her health has improved in the six months that she has been there, a good sign that she has settled in well.
My mother was admitted to Hazelhurst Nursing Home at the end of April after a very thorough admission process. She has settled well and likes all the staff. She looks physically the best I have seen her for a long time. She lives with dementia and could be quite agitated but now appears calm and contented. Communication with the office is excellent, it could not be faulted in any way. This is very reassuring as I live some distance away. When I do visit I am made to feel very welcome and the staff are friendly and attentive. Her room has her own possessions to hand, so it feels like a home from home. Overall I am very happy with Hazelhurst.
My mother was a resident here for only a short time before she passed away. During her time there she was looked after well by the staff. The staff continued to keep me informed to any changes to either my mother or visiting arrangements. I was able to contact them with any queries or concerns about my mother and they responded accordingly and in a timely fashion. I always found the staff to be friendly and helpful and I was very pleased with the care she received.
Staff are all caring and thoughtful in the ways they support both residents and family. Food in the restaurant is fabulous, varied and nutritious. They have always changed tyres of food to meet the residents needs and accommodated special requests readily. During this difficult time, all the staff have coped admirably caring for the residents without the physical support of the families.
The care staff meet these daily and nightly demands continuously with due diligence, tenderness, attention to detail and absolute sheer professionalism.
Whenever I leave following a visit, I am comforted in the knowledge that my wife is absolutely safe and that to me is paramount.
Being around this lovely house and its gardens bring an ambience of calm and reassurance
Cleanliness and attention to detail are simply a given here, as opposed to an expectation.
Communication and interaction between auxiliary services such as our NHS, social services etc are clear and precise, which results in gold standard administration.
I would proactively recommend this establishment to other families who may be navigating the difficult decisions for a loved one.
Thank you for your kind words. I will ensure this is shared with the team.
I cannot praise Hazelhurst staff and the care they give enough.
Thank you for a lovely review, it is a pleasure and a privilege having you being part of the Hazelhurst family and the support you give is really appreciated as is with all families and friends.
Outstanding care given to my mother the staff are always friendly and keep me up to date regarding my mother.
My wife has been in the care of the wonderful staff at Hazelhurst for almost 18 months now. The progression of her dementia has been met head-on by the carers and staff. I've always had the feel-good factor about my dealings with Hazelhurst staff - from top to bottom. Obviously, setting the standard for other care homes to aspire to.
I cannot thank every member of staff enough for the dedication, commitment and love they have shown to my Mum throughout the very challenging past twelve months. As a family we too have been supported and found comfort in the knowledge that Mum is being exceptionally well looked after. We have been encouraged to telephone as often as we like to speak to Mum and regular FaceTime chats have been entertaining! When it has been possible to see Mum, visits were warm and friendly, comfortable and not rushed and the measures put in place to keep Mum safe were very thorough.
Thank you for your supportive words and patience with us through the last year. You have all been amazing in what we know has been a very difficult time for you all. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2020Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazelhurst Nursing Home.
There are no upcoming events for Hazelhurst Nursing Home.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Hazelhurst Nursing Home
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 31 Jan 2025Recipient: Hazelhurst Nursing Home
Accreditations
There are no accreditations posted yet for Hazelhurst Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
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