Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye HR9 5QX
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Top 20 carehome certificate
10 61 Reviews
  • Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).

The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.

The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.

Hazelhurst Nursing Home offers a comprehensive range of care services including long-term and short-term care and also offers a reablement service.

A wide range of menu choices is prepared by the award-winning Chef team. Breakfast, lunch, and supper are served in the dining room or each resident’s bedroom, with a choice of hot and cold beverages and light snacks available at all times throughout the day and night.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees are agreed following assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Hazelhurst Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Whittington (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (30)

Hazelhurst Nursing Home Reviews (61)

10

Hazelhurst Nursing Home has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 61 reviews.

Overall Experience
  • 57
  • 4
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Date Published
  • 61
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  • 13
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Reviewer Connection to Hazelhurst Nursing Home
  • 24
  • 9
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  • 6
  • 3
  • 2
  • 2
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  • 1
  • 1
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Total of 61, showing 41-60
Review from J G (Son-in-law of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall health care is very good.
Housekeeping needs improvement.
Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your feedback, we take all feedback seriously and will work with the team to improve the areas you have mentioned. Please let us know at the time if there are any concerns with housekeeping or any other areas and we will endeavour to rectify it then and there. Again, thank you for your valued feedback.

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Review from D H (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a care home, Hazelhurst Nursing Home stood out head and shoulders above all the other care homes in the area.
It really is a lovely home, and the staff are always so kind and helpful, nothing is too much trouble. Mum has just celebrated her 100th Birthday, and the staff made it a
really special day. They worked so hard, with a lovely cake, balloons, flower and so many cards.
We can't thank them enough.
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Review from Amy W (Granddaughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleased with the level of care for my grandad. The staff are always happy to help and go beyond and above.
There is always some sort of activity going on for the residents and family. It’s a lovely environment to spend time with my grandad in.
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Review from J S (Son of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support and care shown to my Mum in a traumatic and terrible time have been such a comfort to me. They treat my Mum with dignity and constant care. This place is not a care home, it is a home from home.
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Review from Cheryl (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Hazelhurst staff enough for the care and attention they have shown my Mum. Since leaving hospital, where she was put on 'end of life pathway' she has regained her ability to eat and drink a little, walk with help and have a fairly meaningful conversation. She is now calm and peaceful
and knows people are kind. This has been amazing progress in only a few weeks and has only been possible with the dedication of the Hazelhurst Team. It is a delightful place to visit and has a fabulous range of activities and entertainments on offer along with endless refreshments. Not only has it helped Mum but has helped me too. Thank you, Hazelhurst.
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Review from Caroline R (Daughter of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been extremely happy and impressed by the high standard of care and compassion given to my Mother, following a significant stroke. She looks so well and is now gearing up to going home. The staff are very happy and friendly and professional. I really cannot thank them enough for ALL they have
done for us.
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Review from Marcus B (Husband of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The general quality of the service at Hazelhurst is outstanding. All queries are dealt with rapidly and clearly and in a most courteous and friendly manner. The atmosphere is one of genuine feeling and concern for both residents and family who are treated with the utmost dignity at all times. The building
itself is well maintained both inside and out and the interiors of all rooms are decorated tastefully throughout. Nothing is too much trouble and the management and staff act and work in a truly professional manner and each individual is treated according to their needs in a kindly and friendly way. It is virtually a home from home in a delightful setting.
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Review from Cheryl M (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate this superb home highly enough. My father was only here for eight days for end of life care. The care he received was top class. All staff members showed respect for my father and all of our family. Nothing was too much trouble. I was kept informed of any changes that took place with Dad's
condition. Dad's last days were very calm, peaceful and dignified. Keep up the good work Hazelhurst. Thank you.
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Review from Philip H (Nephew of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my Uncle and aunt are receiving the care they both need at Hazelhurst Nursing Home.
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Review from J D (Friend of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing care, facilities (residents' rooms and common rooms), activities and wide range of menus provided by Hazelhurst leave absolutely nothing to be desired.
Daily attention to the extensive grounds ensures they are kept looking immaculate. Hazelhurst, therefore, merits a five-star rating.
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Review from A F (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my experience, the staff have been caring and treated both my parents with dignity and respect.
However, they haven't managed to get my mum to brush her natural teeth and clean and remove her denture and soak it or assist with this.
Overall, I'm very happy with the environment, activities, food
and nursing care and would recommend this nursing home.
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Review from Dawn P (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thought of my dear mum having to go into a nursing home filled me with horror. But I must say from the moment I came through the door my fears left me.
It is a beautiful place, very, very clean and inviting.
The staff are wonderful and all very friendly. It's still early days but feel my mum will
be well looked after and I have peace of mind.
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Review from Alec M (Husband of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife became a resident on 12th June 2018, little more than a month in which to base this review. We chose Hazelhurst because it was well qualified and staffed to look after my wife, the positive attitude of the managerial staff and the facilities it offered. So far, our hopes and expectations have
been borne out and we are confident that they will continue to be so. However, these are early days.
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Review from Elaine W (Daughter of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Hazelhurst where he spent the last few weeks of his life. I visited several times and always found everything clean and tidy and the staff always seemed happy and occupied with the residents.
My dad was very well cared for despite his challenging health condition and when
the end came, my mother was treated with great kindness and compassion. First impressions are always important: we viewed several Nursing Homes before deciding on Hazelhurst, which right from the start impressed and reassured us. With its glorious gardens too, it is the loveliest of places to spend time whether you are resident there or not.
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Review from Frances P (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and a delightful room for Mum. She is so happy and settled after three months, beautiful gardens and so peaceful. A perfect, lovely care home.
Very pleased.
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Review from Nikki F (Wife of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with the overall standard of care at Hazelhurst Nursing Home. The residents are treated with care, compassion and respect. The attention to detail with the environment - decoration of the interiors and the gardens, especially the amazing ever changing floral displays - fab!


The

continual experimentation in the kitchen addressing the diverse demands of its residents. The afternoon entertainment is varied and inclusive - what I really admire is the positive drive to keep things 'fresh' and the concern for others that the nurses and carers display.
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Review from Dawn W (Friend of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to some care homes to visit but this one is like a 4-star hotel. Staff very good, always someone about. Activities and gardens, by far one of the best care homes I have visited. I have a long time to go yet, but when I need a place, this will be where I want to go.
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Review from Mary-Ellen D (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 102 went into Hazelhurst for 2 and a half weeks repsite whilst my husband and I had our annual holiday. She has had respite in other homes and was extremely negative about going anywhere. However, we felt she would be well looked after and although she was openly difficult, when we
left her she received with warmth and understanding. We have had nothing but good reports from everyone who visited while we were away. We were told if she did not like this home, nothing would do. After fetching her home she has nothing negative to say.
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Review from Sarah M (Daughter of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mother was recently diagnosed with advanced stages of lung and brain cancer that was beyond viable treatment. We chose Hazelhurst as the location for her Palliative care. I cannot say enough good things about the care she received and the support and cooperation we received as immediate family
members. From the minute my Mother arrived the staff at Hazelhurst were phenomenal, they cared for her with dignity, compassion, love and a level of genuine caring that was as if she was their own Mother and always with a smile. There was nothing that she needed or we asked for that was too much trouble. As she declined they made adjustments daily based on her needs and communicated regularly with us. Words cannot describe how grateful we are as a family for the level of care our Mother received from a true team of caring and professional staff. With the deepest appreciation and sincerest thanks.
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Review from A S (Husband of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's stay at Hazelhurst, I have always found the staff to be friendly and approachable when making enquiries on routine matters or regarding her behaviour/contentedness when I am not there.
Everything is done by the staff to enable my wife to be settled and cared for in her new environment.
She
is treated with dignity in an informal and relaxed manner and is encouraged to participate in the numerous activities available.
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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Hazelhurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Hazelhurst Nursing Home is calculated as follows: ( (151 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelhurst Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelhurst Nursing Home to verify any information. View our terms and conditions. Hazelhurst Nursing Home has an Enhanced Service - more info.