






Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).
The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.
The luxurious and spacious en-suite bedrooms are calm and peaceful.
The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.
Hazelhurst Nursing Home offers a comprehensive...
Care Provided by Hazelhurst Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed following full assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Hazelhurst Nursing Home for full pricing details and T&Cs.
Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Charlotte Whittington(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (30)
Hazelhurst Nursing Home Reviews (71)
Hazelhurst Nursing Home has a Review Score of 10 (9.962) out of 10, based on 19 reviews in the last 2 years.
Over all time Hazelhurst Nursing Home has 71 reviews.
Every member of staff is dedicated to the resident's welfare. They are also very aware of the distress to their families during the last 3-4 months. I have received phone calls, cards and letters from staff assuring me my wife is well and safe. The fact the residence was locked down 10-days before the government's decision to lockdown has prevented and incidents of covid-19; an outstanding result as the local area has been hit hard and badly. Words cannot express the gratitude and love I feel for the "angels" at Hazelhurst, they are heroes and merit recognition for the outstanding care and love that they have shown my wife and me for the last 15-months.
Thank you for your kind and loving words. This means so much to the team here. We miss all our visitors and are constantly looking at ways to keep relatives connected with their loved ones. Thank you again.
Because of the virus at the moment I find it difficult to state a month to refer to but I am so grateful my partner is in such a special place and being so well cared for. I have no anxiety knowing the management and staff are so fantastic in all respects. As I can't visit at the moment I speak to the staff every day for an update, get told details of how my partner is. My thanks to them all, sincerely.
There is a great commitment and zeal in ensuring that all those who call this their home are looked after to the highest standards. And, so important, that there is no let up ever.
Hazelhurst is an excellent care home which I would not hesitate to recommend. All the staff are extremely kind and thoughtful, managers, administration, nurses, carers, cleaners, activities staff, chefs, kitchen staff, housekeeper and gardener! They all work together as a team to provide the best possible care for each resident. The home itself and the garden is lovely. My mum is very happy there and loves the fact that it is like living in an expensive hotel.
My mothers-in-law's care at Hazelhurst is exemplary. During the coronavirus crisis, we have been unable to visit her - the home locked down earlier than others, for which we are very grateful as the home has remained virus-free. We know that mum-in-law has been happy and safe throughout, due to the efforts of the exceptional staff, who have enabled regular contact via video calls. The staff go above and beyond at all times, and we thank them for all their efforts.
My parents have been treated with the utmost dignity and respect. This made the last few months of my father's life very happy and fulfilled. As my mother transitions to the world of widowhood and lockdown, she continues to receive kindness, and the family keep in contact through Skype and phone calls.
I last saw my husband on 11th March, the day Hazelhurst closed to all visitors. They keep me informed of their situation on a regular basis, and I feel confident that he is being very well cared for.
My mum went to Hazelhurst Nursing Home end of January 2020 after spending three weeks in hospital.The care prior to Covid-19 lockdown was excellent. However, the care since lockdown has been absolutely "brilliant". My mum and the other residents have been looked after by the staff in such a great way to protect them from the virus, it has really taken the pressure off me. I can only offer my heartfelt thanks to all the staff for their dedication and support for the residents and their families. Best wishes.
My mother has lived at Hazelhurst for the last two years. We have been very pleased with the level of care shown to her, all staff always showing her respect and maintaining her dignity. For us as a family, highlights include spending time in the glorious garden together and also the family “dining in” nights. The staff take the time to organise activities that take into account the interests of each individual. More recently, during the lockdown, the efforts taken to help us maintain contact have been excellent. My mum couldn’t cope with seeing me on a video call. The staff worked to find a solution, and I now watch her regularly via WhatsApp as she interacts with the staff, unaware that I am watching. Just one example of the way the staff care for the individual and the family.
There is a great range of activities, and the food is terrific!
In my experience, there are care homes and there are CARE homes – Hazelhurst is emphatically the latter.
Housekeeping needs improvement.
Thank you for your feedback, we take all feedback seriously and will work with the team to improve the areas you have mentioned. Please let us know at the time if there are any concerns with housekeeping or any other areas and we will endeavour to rectify it then and there. Again, thank you for your valued feedback.
It really is a lovely home, and the staff are always so kind and helpful, nothing is too much trouble. Mum has just celebrated her 100th Birthday, and the staff made it a really special day. They worked so hard, with a lovely cake, balloons, flower and so many cards.
We can't thank them enough.
There is always some sort of activity going on for the residents and family. It’s a lovely environment to spend time with my grandad in.
The support and care shown to my Mum in a traumatic and terrible time have been such a comfort to me. They treat my Mum with dignity and constant care. This place is not a care home, it is a home from home.
I can't thank Hazelhurst staff enough for the care and attention they have shown my Mum. Since leaving hospital, where she was put on 'end of life pathway' she has regained her ability to eat and drink a little, walk with help and have a fairly meaningful conversation. She is now calm and peaceful and knows people are kind. This has been amazing progress in only a few weeks and has only been possible with the dedication of the Hazelhurst Team. It is a delightful place to visit and has a fabulous range of activities and entertainments on offer along with endless refreshments. Not only has it helped Mum but has helped me too. Thank you, Hazelhurst.
I have been extremely happy and impressed by the high standard of care and compassion given to my Mother, following a significant stroke. She looks so well and is now gearing up to going home. The staff are very happy and friendly and professional. I really cannot thank them enough for ALL they have done for us.
The general quality of the service at Hazelhurst is outstanding. All queries are dealt with rapidly and clearly and in a most courteous and friendly manner. The atmosphere is one of genuine feeling and concern for both residents and family who are treated with the utmost dignity at all times. The building itself is well maintained both inside and out and the interiors of all rooms are decorated tastefully throughout. Nothing is too much trouble and the management and staff act and work in a truly professional manner and each individual is treated according to their needs in a kindly and friendly way. It is virtually a home from home in a delightful setting.
I cannot rate this superb home highly enough. My father was only here for eight days for end of life care. The care he received was top class. All staff members showed respect for my father and all of our family. Nothing was too much trouble. I was kept informed of any changes that took place with Dad's condition. Dad's last days were very calm, peaceful and dignified. Keep up the good work Hazelhurst. Thank you.
Both my Uncle and aunt are receiving the care they both need at Hazelhurst Nursing Home.
Daily attention to the extensive grounds ensures they are kept looking immaculate. Hazelhurst, therefore, merits a five-star rating.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2020Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hazelhurst Nursing Home.
There are no upcoming events for Hazelhurst Nursing Home.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Hazelhurst Nursing Home
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 31 Jan 2025Recipient: Hazelhurst Nursing Home
Accreditations
There are no accreditations posted yet for Hazelhurst Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
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