Search...

Hazelhurst Nursing Home

Bishopswood, Ross-on-Wye, Herefordshire HR9 5QX
Herefordshire Care Homes Logo
Top 20 care home certificate
Jobs
Hazelhurst Nursing Home logo
Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home, Ross-on-Wye
Hazelhurst Nursing Home, Ross-on-Wye

Hazelhurst Nursing Home is rated OUTSTANDING by the CQC (February 2020).

The 18th Century period house is set in beautiful accessible grounds in the Herefordshire countryside with stunning views surrounding the home.

The luxurious and spacious en-suite bedrooms are calm and peaceful.

The home is located close to Ross on Wye and the M50, with easy access from South Wales, Gloucestershire, Worcestershire, Ledbury and Herefordshire.

Hazelhurst Nursing Home offers a comprehensive...  

Care Provided by Hazelhurst Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,650N/A
Residential Dementia Care£1,500 - £1,700N/A
Nursing Care£1,650 - £1,750N/A
Nursing Dementia Care£1,650 - £1,800N/A

Fees are agreed following full assessment to ensure we provide the right level of care and support.

Contact Hazelhurst Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Whittington(Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (30)

Hazelhurst Nursing Home Reviews (71)

Submit a Review
10

Hazelhurst Nursing Home has a Review Score of 10 (9.962) out of 10, based on 19 reviews in the last 2 years. Over all time Hazelhurst Nursing Home has 71 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hazelhurst Nursing Home
Loading...
Showing 71 reviews matching selected criteria
Review from P M (Husband of Resident) published on 15 July 2020 Submitted via Postal Card
Overall Experience

Every member of staff is dedicated to the resident's welfare. They are also very aware of the distress to their families during the last 3-4 months. I have received phone calls, cards and letters from staff assuring me my wife is well and safe. The fact the residence was locked down 10-days before the government's decision to lockdown has prevented and incidents of covid-19; an outstanding result as the local area has been hit hard and badly. Words cannot express the gratitude and love I feel for the "angels" at Hazelhurst, they are heroes and merit recognition for the outstanding care and love that they have shown my wife and me for the last 15-months.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your kind and loving words. This means so much to the team here. We miss all our visitors and are constantly looking at ways to keep relatives connected with their loved ones. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Partner of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

Because of the virus at the moment I find it difficult to state a month to refer to but I am so grateful my partner is in such a special place and being so well cared for. I have no anxiety knowing the management and staff are so fantastic in all respects. As I can't visit at the moment I speak to the staff every day for an update, get told details of how my partner is. My thanks to them all, sincerely.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila C (Sister of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience
The professionalism and care for residents at Hazlehurst is exceptional.

There is a great commitment and zeal in ensuring that all those who call this their home are looked after to the highest standards. And, so important, that there is no let up ever.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L P (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card
Overall Experience

Hazelhurst is an excellent care home which I would not hesitate to recommend. All the staff are extremely kind and thoughtful, managers, administration, nurses, carers, cleaners, activities staff, chefs, kitchen staff, housekeeper and gardener! They all work together as a team to provide the best possible care for each resident. The home itself and the garden is lovely. My mum is very happy there and loves the fact that it is like living in an expensive hotel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Daughter-in-law of Resident) published on 14 June 2020 Submitted via Postal Card
Overall Experience

My mothers-in-law's care at Hazelhurst is exemplary. During the coronavirus crisis, we have been unable to visit her - the home locked down earlier than others, for which we are very grateful as the home has remained virus-free. We know that mum-in-law has been happy and safe throughout, due to the efforts of the exceptional staff, who have enabled regular contact via video calls. The staff go above and beyond at all times, and we thank them for all their efforts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B P (Daughter of Resident) published on 14 June 2020 Submitted via Postal Card
Overall Experience

My parents have been treated with the utmost dignity and respect. This made the last few months of my father's life very happy and fulfilled. As my mother transitions to the world of widowhood and lockdown, she continues to receive kindness, and the family keep in contact through Skype and phone calls.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Wife of Resident) published on 14 June 2020 Submitted via Postal Card
Overall Experience

I last saw my husband on 11th March, the day Hazelhurst closed to all visitors. They keep me informed of their situation on a regular basis, and I feel confident that he is being very well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jensen B (Son of Resident) published on 14 June 2020 Submitted via Postal Card
Overall Experience

My mum went to Hazelhurst Nursing Home end of January 2020 after spending three weeks in hospital.The care prior to Covid-19 lockdown was excellent. However, the care since lockdown has been absolutely "brilliant". My mum and the other residents have been looked after by the staff in such a great way to protect them from the virus, it has really taken the pressure off me. I can only offer my heartfelt thanks to all the staff for their dedication and support for the residents and their families. Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Moira L (Daughter of Resident) published on 14 June 2020 Submitted via Website
Overall Experience

My mother has lived at Hazelhurst for the last two years. We have been very pleased with the level of care shown to her, all staff always showing her respect and maintaining her dignity. For us as a family, highlights include spending time in the glorious garden together and also the family “dining in” nights. The staff take the time to organise activities that take into account the interests of each individual. More recently, during the lockdown, the efforts taken to help us maintain contact have been excellent. My mum couldn’t cope with seeing me on a video call. The staff worked to find a solution, and I now watch her regularly via WhatsApp as she interacts with the staff, unaware that I am watching. Just one example of the way the staff care for the individual and the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark B (Son of Resident) published on 30 January 2020 Submitted via Website
Overall Experience
Set in picturesque countryside close to the Wye, with superbly kept and extensive grounds Hazelhurst has a safe and secure homely atmosphere. The care and support staff are always available for a chat on how Mum is doing day to day and the management team his highly professional and of course, knowledgeable in implementing a regularly updated care plan.
There is a great range of activities, and the food is terrific!

In my experience, there are care homes and there are CARE homes – Hazelhurst is emphatically the latter.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Son-in-law of Resident) published on 21 January 2020 Submitted via Postal Card
Overall Experience
Overall health care is very good.

Housekeeping needs improvement.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your feedback, we take all feedback seriously and will work with the team to improve the areas you have mentioned. Please let us know at the time if there are any concerns with housekeeping or any other areas and we will endeavour to rectify it then and there. Again, thank you for your valued feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card
Overall Experience
When looking for a care home, Hazelhurst Nursing Home stood out head and shoulders above all the other care homes in the area.
It really is a lovely home, and the staff are always so kind and helpful, nothing is too much trouble. Mum has just celebrated her 100th Birthday, and the staff made it a really special day. They worked so hard, with a lovely cake, balloons, flower and so many cards.

We can't thank them enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amy W (Granddaughter of Resident) published on 4 November 2019 Submitted via Website
Overall Experience
Extremely pleased with the level of care for my grandad. The staff are always happy to help and go beyond and above.

There is always some sort of activity going on for the residents and family. It’s a lovely environment to spend time with my grandad in.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Son of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

The support and care shown to my Mum in a traumatic and terrible time have been such a comfort to me. They treat my Mum with dignity and constant care. This place is not a care home, it is a home from home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl (Daughter of Resident) published on 10 June 2019 Submitted via Website
Overall Experience

I can't thank Hazelhurst staff enough for the care and attention they have shown my Mum. Since leaving hospital, where she was put on 'end of life pathway' she has regained her ability to eat and drink a little, walk with help and have a fairly meaningful conversation. She is now calm and peaceful and knows people are kind. This has been amazing progress in only a few weeks and has only been possible with the dedication of the Hazelhurst Team. It is a delightful place to visit and has a fabulous range of activities and entertainments on offer along with endless refreshments. Not only has it helped Mum but has helped me too. Thank you, Hazelhurst.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline R (Daughter of Resident) published on 28 May 2019 Submitted via Website
Overall Experience

I have been extremely happy and impressed by the high standard of care and compassion given to my Mother, following a significant stroke. She looks so well and is now gearing up to going home. The staff are very happy and friendly and professional. I really cannot thank them enough for ALL they have done for us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marcus B (Husband of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

The general quality of the service at Hazelhurst is outstanding. All queries are dealt with rapidly and clearly and in a most courteous and friendly manner. The atmosphere is one of genuine feeling and concern for both residents and family who are treated with the utmost dignity at all times. The building itself is well maintained both inside and out and the interiors of all rooms are decorated tastefully throughout. Nothing is too much trouble and the management and staff act and work in a truly professional manner and each individual is treated according to their needs in a kindly and friendly way. It is virtually a home from home in a delightful setting.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl M (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience

I cannot rate this superb home highly enough. My father was only here for eight days for end of life care. The care he received was top class. All staff members showed respect for my father and all of our family. Nothing was too much trouble. I was kept informed of any changes that took place with Dad's condition. Dad's last days were very calm, peaceful and dignified. Keep up the good work Hazelhurst. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philip H (Nephew of Resident) published on 15 November 2018 Submitted via Postal Card
Overall Experience

Both my Uncle and aunt are receiving the care they both need at Hazelhurst Nursing Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Friend of Resident) published on 29 October 2018 Submitted via Website
Overall Experience
The nursing care, facilities (residents' rooms and common rooms), activities and wide range of menus provided by Hazelhurst leave absolutely nothing to be desired.

Daily attention to the extensive grounds ensures they are kept looking immaculate. Hazelhurst, therefore, merits a five-star rating.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 February 2020
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hazelhurst Nursing Home.

Upcoming Events

There are no upcoming events for Hazelhurst Nursing Home.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Hazelhurst Nursing Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelhurst Nursing Home to verify any information. View our terms and conditions. Hazelhurst Nursing Home has an Enhanced Service -more info.