Ledbury Nursing Home

Much of the building is newly refurbished - the lounges and coffee lounge to an exceptional standard. Residents' ensuite rooms are clean and comfortable. Medication distribution is efficient. Activities for residents are very varied and occur most days. The choice of food offered at mealtimes could be improved, but this, I am sure, will occur now that a new chef has been appointed. The food is hot and nicely cooked. The staff are very friendly and respect the dignity of those residents they are caring for. I recommend Ledbury Nursing Home to anyone needing a short or longer stay.

My mum came into Ledbury Nursing Home for 2 weeks respite and from the first call I made to the home mum felt the level of care was excellent from the nursing staff, the carers and administration staff. My mum was looked after with care and concern, and at all times she was listened to. Such was the high level of care my mum has decided to move full time into the home.

Mum was so happy during her time in the nursing home. Nothing was too much trouble for the nursing staff or the carers who were so kind and considerate. Many thanks to you all.

Everyone is so nice kind and gentle and very attentive interacting with the residents

I am very surprised and not happy that the staff don't get any free meals which I think they deserve it very much without their dedication there won't be anyone looking after the residents at least once or twice a week as an incentive to get other staff interested in joining and working there

My 95 year old father went into full time care at Ledbury in May 2025 after 3 months of assessment. During that time he has thrived and is really enjoying time in his new home. There are times, as expected, when he has a bad day but overall he is happy, contented and full of praise for the staff. More recently he has thoroughly enjoyed the entertainment where he fully participates in events. My family are absolutely delighted with the progress he is making and are eternally grateful to those that provide the care and look after him every day.

Initially the layout of the room was a little awkward, with the TV positioned behind him, but this was later resolved and is only a very minor remark. Unfortunately, due to his condition, my father was unable to join in any of the activities, but when we visited we were always made to feel welcome and invited to join if we wanted to, all serving to make us feel very much a part of loving community within the home.

Ledbury Nursing Home is well managed indeed. We found the staff extremely friendly and attentive to my mother-in-law's needs. The staff are very welcoming too and offered us a cup of tea after our long journey. Very nice environment and location.

I will be forever grateful for the care he received, knowing he was in good hands, among friends, meant so much.

The staff at Ledbury Nursing Home could not be kinder or more caring. They are all friendly and helpful and made my mother feel safe and supported. They gave time to chat and answer our questions. We will always be grateful for the care they took of her over the past three years.

Ledbury Nursing Home did all they promised to maintain her pain levels and keep her as comfortable as possible with respect and kindness. The staff are caring and polite to both mum and any visitors or family. They ticked all the boxes and Mum endeared herself to them.

My dad loved his week in Ledbury Care Home. He and my mum were moving into assisted living and the week of respite meant he was well looked after, safe and not stressed. His room was lovely, my mum had nothing but praise for the care he received and spoke positively about the meals and the staff. Thank you so much.

Staff always made themselves available and answered any queries or requests straight away. Thank you so much.

The level of care is excellent with caring and considerate staff. Mum is kept clean and well dressed each day and any requests from her family are dealt with in an efficient and caring way.

My family are very happy with all aspects of Ledbury Care Home. The staff from management to support staff are respectful to residents and relatives at all times, in what must be a difficult situation at times as residents have lost their independence.

The staff are all so good to us always ready to help day or night time. A big thank you to all.

I find the staff welcoming and very helpful. There is a regular entertainment which the residents enjoy. My father loves the music and likes to have a dance. As a family we feel his needs are met and he is no longer alone.

All staff are to be applauded for their excellent work, they provided all round care with humour, kindness, compassion, dignity & attention to detail. Our uncle could not have had better end of life care & we are grateful for all they did for him at such a difficult & important time. Please pass on our gratitude & thanks to them all - the cleaners, cooks, carers, nurses, maintenance and administrator and activities leader. A fantastic team.

Mum and Nanny too is very happy and comfortable, she loves it all, especially the staff. They are all so kind, and caring and treat her like the person she is. Not a patient.

Overall the home gives my mother a good service. However, there have been some issues that have lowered my marks. Lift faulty and not repaired within a reasonable time. Not enough staff, meaning they are rushed off their feet. No communication when there are issues that affect the residents i.e. No kitchen staff more than once. My mum really likes living here and gets on well with all the staff, just a few minor things to sort out to make it 100%.

Ledbury Nursing Home and in particular the manager were excellent in arranging next day respite care for my father who we could no longer care for at home due to his end-of-life needs. As soon as I rang to make the enquiry he swiftly responded to my request, ringing me back to confirm a room would be available the next day and making all the necessary arrangements. The staff at the home and in particular the head nurse were very helpful, kind and caring the next day when my father was transferred to the room. I believe my father would have received excellent care in the home if there had been a chance for the staff to provide it. I could not fault the manager and the staff we came into contact with and want to thank them for making it as smooth as possible during a very difficult time. The finance team at Shaw Healthcare have also been very helpful during this period.