Ledbury Nursing Home

Market Street, Ledbury HR8 2AQ

Ledbury nursing home offers a warm welcome to all new residents. The large picture windows look out onto the garden, or the market town of Ledbury .

It is a small friendly nursing home with just 36 single en-suite rooms, and has a focus on person-centred care.

Care and the individual are at the very heart of everything they offer. Life in Ledbury nursing home is quiet and relaxed, with dedicated staff on hand 24 hours a day.

Group: Shaw Healthcare

Person in charge: Hayley Attwood (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Registered for 65 and over. Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ledbury Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.4 (maximum of 10) for Ledbury Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ledbury Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.259 for Ledbury Nursing Home is calculated as follows: ( (23 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 58 Ratings = 4.259

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.153 Points relating to the number of positive Reviews for Ledbury Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556 , then divided by 2 = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.4 Ledbury Nursing Home has a Review Score of 6.4 (6.412) from 5 Reviews


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ledbury Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ledbury Nursing Home

  • Daughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Excellent staff, caring and dedicated. However, my main criticism is that on too many occasions the facility was understaffed. There is a shortage of regular employees and as a consequence a heavy dependency on agency staff that sometimes were unfamiliar with routines and patients needs. There were incidences when agency staff failed to turn up placing totally unrealistic and grossly unfair demands on the staff that were present. On too many occasions shifts were manned by two staff when the recommended number was 4. That the basic premium wage is deemed an adequate reward for such an emotionally and physically demanding role is an outrage.

How likely would you be to recommend Ledbury Nursing Home? Don't know

Overall Standard

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Average Rating:   3.8 out of 5

Mum was transferred to Ledbury from Hereford for palliative care. I cannot thank the staff enough for the outstanding care they have given her and for making her last few days easier. The night staff have taken the time to get to know her as a person rather than just a patient and this was very comforting to know. The building and facilities, as well as the catering, are excellent and I would not hesitate to recommend this facility to anyone.

How likely would you be to recommend Ledbury Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Since coming to Ledbury, I have on the whole, been very satisfied with the service given and my relationship with the staff. There are a few things I would change, such as more varied meals, but the kitchen staff do a good job catering to many people.
Although I have not included any "Excellent" ratings, I feel fortunate at having such good treatment at my age (91 in December).

How likely would you be to recommend Ledbury Nursing Home? Likely

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Average Rating:   3.8 out of 5

The home is well organised and the standard of cleanliness is excellent. The staff are smart, efficient, hardworking, kind and friendly to both residents and visitors alike.

How likely would you be to recommend Ledbury Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My brother has been a resident for nearly six months and previously had experience of several residential homes and respite care units. He rates this nursing home as good especially the care provided by the staff.

How likely would you be to recommend Ledbury Nursing Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.1 out of 5

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