Ledbury Nursing Home

The home has always been clean and the meal menu varied.

Ledbury is very lucky to have such a special place.

My 96-year old mother was a resident at Ledbury Nursing Home from September 2021 until late February 2022. She had always dreaded losing her independence, but the kindness of the manager and staff at the nursing home enabled her to accept this huge change in her life, and she settled in quickly. Mum had nothing but praise for the wonderful nursing staff who did all they could to keep her comfortable as her health deteriorated further. My sister and I were touched by how caring and compassionate all the staff were, not only to Mum but also to us. We were able to be with Mum every day during her final week, and her passing was dignified, calm and pain-free. We will always be grateful to the manager and all the staff at Ledbury Nursing Home for their kindness and support.

My mother's partner has recently become a resident there and so is settling in in these challenging times. The caring nature of the home really shines through. With the spacious lounges and dining areas for social gatherings there are ideal places for residents to spend time. I worked as an activity co-ordinator for several years at the home years ago! Some of the staff are still there and now there are two activity coordinators. I can't imagine a better nursing home to be in. Being placed in Ledbury near cafes, the theatre and in Ledbury community in general is also a plus. I can't recommend it highly enough

My sisters and I have seen an improvement in Mum's health and well being since arriving in 2020.

We would like to that all of the staff for taking so much care of our lovely mum.

Thank you.

My mum was a resident at this wonderful establishment from November until today when sadly she passed away. Please don't think badly of me for writing this review within such a short period of time since mum passed, but I just had to share my feelings concerning the level of care and tenderness that the guys and girls in the nursing home have shown to firstly my mum, and to myself and my wife. They could not have done anything more. They are so compassionate. So very thoughtful and understanding. They made mum's end of life care a very comforting experience. These people are a credit to the nursing profession. I cannot thank them enough for their support throughout.

My father has been a resident here for several years now and I cannot recommend the staff and facility highly enough. The staff are extremely professional yet highly caring and have gone out of their way in these exceptional times to look after their residents' mental and physical wellbeing. I live a long way from my father but rest easy that he is being well cared for and is happy in his surroundings.

My only concern is that Management do not always act on the problems that the staff and Carers have to deal with.

When mum was deemed end of life I couldn't have wished for her to be in a better place, the staff were very caring and the Nurses kept us informed all of the way, we were allowed to be with Mum in her final hours. Thank you Ledbury Nursing home.

I am pleased how the care has improved for my mum over the last two years. Initially, she became very frail and unable to even walk to the toilet without prompting and a helping hand. The deputy manager, oversaw Mum's care and put a care plan in place. The improvement was remarkable and Mum is talking, walking better and enjoying her time at the home. Since the lockdown, we have all been self-isolating and so we have been cut off from visiting so it has been hard on everyone, especially Mum who is devoid of visitors. I would like to congratulate one of the nurses, for her initiative in starting up a weekly contact via WhatsApp. This was completely off her own back and using her own mobile phone. Now, the family are able to stay in touch, it's marvellous. Friendly staff, good food and well looked after - what more could anyone wish for?

One of the carers, has been amazing during lockdown too as she’s made it possible for us to see our nan using FaceTime on her phone! It’s so great to see Nan is doing well but also for her to see us and have a good chat and catch up. Makes things a little more ‘normal’, a massive thank you for that!

I couldn't think of anywhere better for my dad to live. The staff that I have met are great and couldn't ask for better. It's a shame I can't get to see him more often as I live so far away but carers have been willing to bring him half-way. I always feel very welcome when I have visited.

I came to Ledbury Nursing Home just before Christmas 2018 - I was in a bad way - ill for 2 1/2 years. The staff and nursing home was like home and from my entry to my leaving on March 7th 2019 I have progressed through my illness. The atmosphere, staff and nurses are excellent and I really have to thank everyone for giving me back my life!

Excellent staff, caring and dedicated. However, my main criticism is that on too many occasions the facility was understaffed. There is a shortage of regular employees and as a consequence a heavy dependency on agency staff that sometimes were unfamiliar with routines and patients needs. There were incidences when agency staff failed to turn up placing totally unrealistic and grossly unfair demands on the staff that were present. On too many occasions shifts were manned by two staff when the recommended number was 4. That the basic premium wage is deemed an adequate reward for such an emotionally and physically demanding role is an outrage.

Mum was transferred to Ledbury from Hereford for palliative care. I cannot thank the staff enough for the outstanding care they have given her and for making her last few days easier. The night staff have taken the time to get to know her as a person rather than just a patient and this was very comforting to know. The building and facilities, as well as the catering, are excellent and I would not hesitate to recommend this facility to anyone.

Although I have not included any "Excellent" ratings, I feel fortunate at having such good treatment at my age (91 in December).

My brother has been a resident for nearly six months and previously had experience of several residential homes and respite care units. He rates this nursing home as good especially the care provided by the staff.

The home is well organised and the standard of cleanliness is excellent. The staff are smart, efficient, hardworking, kind and friendly to both residents and visitors alike.