Upper Hook Road, Upton-upon-Severn, Worcester WR8 0SB
The Boynes Care Centre is situated in Upton upon Severn in Worcestershire, overlooking the Malvern Hills.
The accommodation is arranged over two floors with a range of light and airy reception rooms which provide a homely atmosphere.
The Boynes Care Centre provides high quality residential, nursing and dementia care and actively encourages the residents living in the home to participate in activities. Residents also have the opportunity to access some of the many trips out in the homes own minibus.
Staff at the The Boynes Care Centre offer a person-centred care approach suitable for each individual. Through this, The Boynes Care Centre has attained the Dementia Care Standard Award.
The Boynes also offer professional care to people living with MS. The Boynes MS Care Centre comes highly recommended. It has many permanent and returning residents. It provides 24 hour high-quality care for MS residents.
Group: St Cloud Care Ltd
Person in charge: Debbie Williams (Service Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Hindi, Polish
Single Rooms: 38
Shared Rooms: 1
Rooms with ensuite WC: 15
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Boynes Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Boynes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Boynes Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.652 for The Boynes Care Centre is calculated as follows: ( (142 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Boynes Care Centre is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 17 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Boynes Care Centre has a Review Score of 9.7 (9.652) from 17 Reviews
Review submitted from a Postal Card by Christine B (Volunteer) on Tuesday 15 May 2018. Relates to May 2018.
My dog and I have thoroughly enjoyed visiting The Boynes Care Centre for the past 3 years. The staff have always been most interested in us both coming each Tuesday and seeing the benefit the residents get from contact with the dog.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Website Submission by Patrick B (Resident) on Thursday 3 May 2018. Relates to May 2018.
My needs here at The Boynes are met with full accomplishment. The care here is outstanding. I love to go out especially for pub lunches and shopping trips, which are provided here. I feel like I have made some really great friendships here with residents as well as staff members. Everything is kept clean and tidy which is a great attribution.
I am looked after very well and would not go anywhere else. Thank you to all of the kind and caring staff here.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Website Submission by Dawn W (Respite Resident) on Wednesday 2 May 2018. Relates to May 2018.
I am thoroughly enjoying my stay here at The Boynes. I have been on trips that I would not normally go on at home and I have made some wonderful friends.
My stay at The Boynes has been most enjoyable, I will be very sad to leave in June but I am going to try and come back again soon for respite.
Absolutely brilliant!
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Julie V (Daughter of Resident) on Tuesday 1 May 2018. Relates to April 2018.
My mum was a resident here from June '16 up until when she passed away on 10th February 2018.
During the time mum was here, she was given first-class care. All the staff were attentive at all times. The staff always made me feel welcome.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Kim C (Wife of Resident) on Tuesday 24 April 2018. Relates to March 2018.
My husband had a wonderful time and is looking forward to going back soon.
How likely would you be to recommend The Boynes Care Centre? Likely
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Review submitted from a Postal Card by Debra D (Friend of Resident) on Monday 23 April 2018. Relates to April 2018.
Care centre extremely helpful, kind and caring. The staff are amazing with the residents and family. I know my friends Mother had the utmost care. Beautiful setting, clean and well looked after. The residents seem very happy.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by T R (Friend of Resident) on Friday 20 April 2018. Relates to March 2018.
The residents I came into contact with are well looked after and happy.
Lots of activities were happening in preparation for Easter.
Food looked very nice at lunchtime.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Sharman L (Wife of Resident) on Thursday 15 March 2018. Relates to February 2018.
My husband enjoyed his stay there, the staff were very helpful and pleasant.
How likely would you be to recommend The Boynes Care Centre? Likely
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Aileen Nimmo, Sales and Marketing Manager at The Boynes Care Centre responded to this review on 26 Mar 2018:
Thank you for your review. I would welcome the opportunity to meet with you to discuss how we could improve on your experience at The Boynes Care Centre.
Review submitted from a Postal Card by L W (Resident) on Monday 29 January 2018. Relates to January 2018.
Excellent, no problems.
How likely would you be to recommend The Boynes Care Centre? Likely
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Review submitted from a Postal Card by Nigel S (Respite Resident) on Friday 26 January 2018. Relates to September 2017.
Welcoming staff on arrival, nice airy light room. Food is always good. It is good to be offered trips out.
I would prefer to be got up in the morning earlier but realise this is a problem with everyone waiting to get up and not the staff around to do everyone at the same time.
How likely would you be to recommend The Boynes Care Centre? Likely
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Aileen Nimmo, Sales and Marketing Manager at The Boynes Care Centre responded to this review on 29 Jan 2018:
Home manager Debbie Williams would like to thank you for taking the time to review the home and hopes that you return for a respite stay again soon. She was pleased that you liked the food and the light airy room and enjoyed the trips out. Debbie would like to make sure your next visit that you are up at the time which best suits you, and so invites you to meet with her again next time to ensure it is included in your care package.
Review submitted from a Postal Card by Lynn R (Stepdaughter of Resident) on Monday 22 January 2018. Relates to January 2018.
Our stepfather resided at the home for approximately 18 months. The care, dignity, warmth and love they gave to him was second to none. We were very lucky to have found such a place for him to end his days with dignity and surrounded by people who cared. I shall always be grateful to all the staff who made it easier to know he was safe and well cared for when I was far away.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Andrew B (Son of Resident) on Thursday 18 January 2018. Relates to January 2018.
When we found out our father would be attending Boynes, we dropped in announced beforehand and were greeted by very friendly and helpful staff who showed us around. We found the home well presented, clean and comfortable.
Our father was discharged from hopsital to Boynes with a history of dementia and depression. If our father does not take his medication, be can be a difficult resident to deal with, which has been the case at Boynes. With the help of the care workforce at Boynes, we have noticed our father is settled and in a better place both physically and mentally and seems happy.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by S R (Daughter of Resident) on Friday 12 January 2018. Relates to January 2018.
I am made welcome by staff. My mother is well looked after and her needs are met. The staff deal empathetically with my mother and her nutritional needs are met.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Paul P (Grandson of Resident) on Friday 12 January 2018. Relates to January 2018.
Brilliant care home, very helpful, friendly staff. Clean facilities.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Website Submission by Jane G (Daughter of Resident) on Thursday 11 January 2018. Relates to January 2018.
My mother has been a resident of The Boynes Care Home for almost five years. As a family, we had looked at several homes in the area but as soon as we walked through the door of The Boynes we knew that this was where we wanted mum cared for. The atmosphere was very homely and friendly. The staff are welcoming at all times and the care and compassion they give the residents in their care is second to none. They spend time with the residents and do their utmost to ensure the care and dignity that the elderly deserve are well met. There are lots of activities to engage and stimulate the residents. Trips out in the summer and social events to involve the families. My mother will be 93 this summer and I am sure that without the care and love she has received from all the staff we would no longer have her with us. All in all, I cannot say how grateful we all are as a family for the excellent care mum receives.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by Peter E (Respite Resident) on Thursday 11 January 2018. Relates to December 2017.
Had a very enjoyable stay. Very friendly atmosphere. Staff super.
How likely would you be to recommend The Boynes Care Centre? Extremely Likely
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Review submitted from a Postal Card by J W (Wife of Resident) on Tuesday 21 November 2017. Relates to October 2017.
My husband has been at The Boynes home for a few months. We are happy with the facilities and care/nursing support he has received.
How likely would you be to recommend The Boynes Care Centre? Likely
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November 2017
October 2014
There are currently no Care Home Idol entrants who have performed at The Boynes Care Centre