The Boynes Care Centre

Upper Hook Road, Upton-upon-Severn, Worcester WR8 0SB
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9.9 76 Reviews
  • The Boynes Care Centre, Worcester
The Boynes Care Centre is a substantial country residence combining classic English styling with a profusion of character.

This unique dwelling is in an enviable position with panoramic views of the magnificent Malvern Hills. The gardens and grounds boast large sweeping lawns with an abundance of fine mature trees and shrubs, extending to more than four acres. The wildlife makes this home, a nature lovers’ dream.

Perfectly located for Upton-On-Severn, situated only a short distance from the banks of the River Severn, the home is only a 10-minute drive from Malvern and 20 minutes from Worcester in the North and Tewksbury in the South.

The wonderfully proportioned Boynes has formal and informal rooms which include elegant fireplaces, ornate oak panelling, impressive ceiling heights and covered radiators.

The accommodation is arranged principally over two floors with a lovely light and characterful reception room with patio doors opening out onto the magnificent grounds.

The Boynes is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided by The Boynes Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1300
  • Self-Funded Residential Dementia Care: £1150 – £1300
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact The Boynes Care Centre to find out the exact price for your requirements.

Contact The Boynes Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Boynes Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Nithin Mathew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restriction to visitors unless an there is an outbreak.

Parking

  • Enough parking space available in the front.

9.9

The Boynes Care Centre has a Review Score of 9.9 (9.865) out of 10, based on 16 reviews in the last 2 years.
Over all time The Boynes Care Centre has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to The Boynes Care Centre
  • 20
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Total of 76, showing 61-76
Review from Paul W (Son of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having experienced a nightmare year long stay at a nursing home in Worcester our Mother was moved to The Boynes. During the last 4 months her whole attitude to life has improved dramatically. The ambience, care and dignity she has received here at The Boynes is second to none. A different world to the
previous home. Well done all at The Boynes and thank you!!
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Review from D G (Son of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the Boynes are a credit to the care service. My father has only recently become a resident, but has settled extremely well and appears to be very content.
Thank you for all your hard work and compassion.
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Review from Christine T (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful weeks stay for respite. The care the staff give is wonderful, compassionate and caring. Always ready to talk if the need arises. We went out on 3 trips during the week which gave us the chance to get out and about and do girly shopping. Would recommend to anyone.
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Review from Steven R (Resident) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had great care here at The Boynes. I get to go on pub lunches every week and enjoy a pint or 2. What more could I ask for? I have also made some great friends here. The staff are warm and welcoming. I'm proud to call it home.
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Review from Christine B (Regular Volunteer) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dog and I have thoroughly enjoyed visiting The Boynes Care Centre for the past 3 years. The staff have always been most interested in us both coming each Tuesday and seeing the benefit the residents get from contact with the dog.
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Review from Julie V (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident here from June '16 up until when she passed away on 10th February 2018.


During the time mum was here, she was given first-class care. All the staff were attentive at all times. The staff always made me feel welcome.

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Review from Kim C (Wife of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a wonderful time and is looking forward to going back soon.
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Review from Debra D (Friend of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care centre extremely helpful, kind and caring. The staff are amazing with the residents and family. I know my friends Mother had the utmost care. Beautiful setting, clean and well looked after. The residents seem very happy.
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Review from Sharman L (Wife of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband enjoyed his stay there, the staff were very helpful and pleasant.
Reply from Aileen Nimmo, Sales and Marketing Manager at The Boynes Care Centre

Thank you for your review. I would welcome the opportunity to meet with you to discuss how we could improve on your experience at The Boynes Care Centre.

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Review from L W (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, no problems.
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Review from Nigel S (Respite Resident) assisted by family/friend published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming staff on arrival, nice airy light room. Food is always good. It is good to be offered trips out.


I would prefer to be got up in the morning earlier but realise this is a problem with everyone waiting to get up and not the staff around to do everyone at the same time.

Reply from Aileen Nimmo, Sales and Marketing Manager at The Boynes Care Centre

Home manager Debbie Williams would like to thank you for taking the time to review the home and hopes that you return for a respite stay again soon. She was pleased that you liked the food and the light airy room and enjoyed the trips out. Debbie would like to make sure your next visit that you are up at the time which best suits you, and so invites you to meet with her again next time to ensure it is included in your care package.

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Review from Lynn R (Stepdaughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our stepfather resided at the home for approximately 18 months. The care, dignity, warmth and love they gave to him was second to none. We were very lucky to have found such a place for him to end his days with dignity and surrounded by people who cared. I shall always be grateful to all the staff who
made it easier to know he was safe and well cared for when I was far away.
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Review from Andrew B (Son of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we found out our father would be attending Boynes, we dropped in announced beforehand and were greeted by very friendly and helpful staff who showed us around. We found the home well presented, clean and comfortable.
Our father was discharged from hopsital to Boynes with a history of dementia
and depression. If our father does not take his medication, be can be a difficult resident to deal with, which has been the case at Boynes. With the help of the care workforce at Boynes, we have noticed our father is settled and in a better place both physically and mentally and seems happy.
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Review from Paul P (Grandson of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home, very helpful, friendly staff. Clean facilities.
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Review from S R (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am made welcome by staff. My mother is well looked after and her needs are met. The staff deal empathetically with my mother and her nutritional needs are met.
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Review from J W (Wife of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at The Boynes home for a few months. We are happy with the facilities and care/nursing support he has received.
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for The Boynes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for The Boynes Care Centre is calculated as follows: ( (161 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 185 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Boynes Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (7)

Nithin

Nithin Mathew

Job Title: Home Manager / Registered Nurse

Hi, I am Nithin. I have been working with the Future Care Group for the last 3 years. I started off in the group as a staff nurse at the Boynes Care Centre where I was able to spend quality time with the service users and learn the values of the company.


Later on, as Deputy Manager where I enjoyed learning from the challenges of working together with a highly talented team who provided meaningful, quality care to the service users in the home.


Recently I took the post of the Home Manager and I am looking forward to working with the team to provide the best care possible to our residents. I am passionate about working with our residents and learning more about them as well as creating person-centred care plans which cater to our residents’ individuality.


When I am away from work, I love spending time with my family, listening to music, watching movies and playing badminton.

Adam

Adam Millis

Job Title: Deputy Manager / Registered Nurse / Dementia Lead

I qualified as a Registered Nurse in 2001 and have worked in the clinical setting and Managerial/Commissioning roles both here in the UK and abroad.


I have worked for Future Care Group for the past 3 years. I am highly focused on providing the best possible care for residents ensuring they are comfortable and receiving the very best in holistic person-centred care.


I am passionate about my job and have a specific interest in Dementia Care, and what good Dementia Care should look like, it’s about really getting to know residents – the little things can be so important.


In my spare time I enjoy exercising and catching up with friends and family. On a typical day off you will find me either up the local hills with my dog or chilling on the sofa with Netflix.

Lynsey

Lynsey Bozward

Job Title: Administration Manager Joined: 2022

I have worked as an Administrator for twenty years with the past 8 years focused on the Care sector.


Since joining The Boynes in February 2022, I can honestly say it is an absolute pleasure to come to work every morning and work with such wonderful colleagues, residents and visiting family members. The atmosphere is always very upbeat and everyone is happy. It is an honour to be part of such a welcoming team.


When not at work, I love to spend time with my husband and two small children. As a family, we enjoy climbing mountains, gardening, exploring new places and visiting our relatives.

Lauren

Lauren Davis

Job Title: Lifestyle Lead

My interest in working within the care industry began whilst studying Mental Health Practice at Gloucestershire University. During my placement, I ran art workshops for the elderly and people with various disabilities. Being in this environment felt like second nature, and I soon realised that this was the industry I wanted to pursue a career in.


I've worked in the care sector for 6 years, with over 3 years as part of The Boynes team. I progressed from Care Team Leader to the challenging yet rewarding role of Lifestyle Lead. Bringing smiles to the faces of residents and their families is what makes this role so fulfilling.


Outside of work at The Boynes, I enjoy keeping myself busy with arts and crafts, particularly painting. Currently, I am learning how to crochet, though I haven't had much success yet. I also cherish spending time with my two beautiful pugs, Peppa and Daisy, who mean the world to me. My partner and I love taking them wild camping in our van.

Joel

Joel Carvalho

Job Title: Head of Maintenance

Maintenance work in a Care Home must involve all departments and because of that, I believe that teamwork is fundamental. Having a good relationship with the team makes it easy to communicate different needs and learn something new every day.


Since my first day at The Boynes, I have tried my best to be of help to the staff and solve problems as soon as possible.


It’s good to work in a company that gives us the tools we need to comply with the legislation and keep the Care Home functioning correctly.


Honestly, the team at The Boynes is amazing, we all have our different personalities but at the end of the day, we feel like we learn from each other. I believe that all this is due to having good management who knows the issues that arise and work by our side every day.


As our shifts can sometimes be difficult and intense, I use my free time relaxing with my family and enjoying my hobbies: fishkeeping and cooking.

Pat

Pat Salter

Job Title: Head of Housekeeping

I started my career at the Boynes as MS Specialist Carer and was soon promoted to a Senior Carer.
Since 2017, I have decided to have a change of career to better suit my home-life balance and so have become the Head of Housekeeping. I thoroughly enjoy my job, always make sure I have a smile for every resident and no job that is asked of me is too much trouble. The residents’ needs are always at the heart of every task I undertake.
Outside of work, I enjoy spending time with my husband and family by going out for meals or by dancing the night away.

Claudia

Claudia Lungu

Job Title: Head Chef

I started my career in the kitchen in 2019 as a kitchen assistant. I enjoyed what I was doing and loved spending every moment with the head chef. She was a fantastic lady who taught me most of what I know now and believed in me and my future.


Today, I am the head chef and she was right: it is a beautiful job but very demanding. I work very hard but at the same time, I am very happy with what I have achieved so far.


In my free time, I spend time with my son and family. I enjoy gardening, listening to music, and walking across the Malvern Hills.

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