Brompton House Care Home, Broadway, Worcestershire
Brompton House Care Home, Broadway, Worcestershire
Brompton House Care Home, Broadway, Worcestershire

Brompton House is highly experienced in the provision of short and long-term care, focusing largely on palliative and convalescence needs, while also offering respite and Parkinson’s care.

Situated in the quaint village of Broadway with pleasant countryside surroundings, the home is ideal for rest and recuperation. Converted into a nursing home from a 1920s period property, Brompton House still retains its original charm and character and its extensive landscaped grounds include a delightful sensory garden and summerhouse. Bedrooms provide comfortable accommodation and some rooms have direct access to the gardens.

All residents’ meals are nutritionally checked and all food is prepared using fresh produce. Birthdays are celebrated with a personalised birthday cake.

Residents are encouraged to take advantage of the activities on offer, with many local trips organised, exercise sessions and reminiscence sessions.

Group: Bupa Care Homes

Person in charge: Erik Muller (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Hindi, Italian, Malay, Polish

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brompton House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Brompton House Care Home has a Review Score of 8.7 (8.690)

The Review Score of 8.7 (maximum of 10) for Brompton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Brompton House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.44 for Brompton House Care Home is calculated as follows: ( (47 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.44

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Brompton House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brompton House Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brompton House Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

My mother is settled and happy. She is treated with care, kindness and the nursing is good. The family are always welcomed and encouraged to be involved. Recent improvements in maintenance are welcome but sometimes meals are not up to standard. Activities are enjoyable and help residents to socialise and keep active. We are glad that mum is living at Brompton House.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Brompton House Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My mother has been at Brompton House for nearly 2 years now. She is extremely happy and loves all the attention from staff. She also enjoys the activities and tells me how busy she is. The atmosphere is more like a hotel with kind and respectful staff where nothing is too much trouble for them. The residents have good meals in a gracious dining room and can also order snacks anytime they feel hungry. I feel very comfortable that my mother is being looked after well and is enjoying a good quality of life.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Brompton House Care Home responded to this review on 19 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that your Mother is enjoying her stay at Brompton house, and that you are happy with the home, their staff, and the care that they are providing for your Mother. The Bupa Customer Care Team.

My wife has been a resident of Brompton House Care Home for nearly 12 months following a stroke which left her paralysed completely on right side (arm and legs), difficulty in swallowing and unable to speak. I have nothing but praise for the home. It is well run and all the nurses are very kind and helpful and the carers are a credit to the organisation. Although my wife is restricted, there is a full programme of entertainment. The food is very good and well presented. The cleanliness and comfort of the lounge and rooms are exemplary.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Brompton House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum has been at Brompton House for nearly 3 years. I am delighted she is in such a warm, friendly and caring home. The staff are lovely and always try and find time to stop and chat with the residents. Nothing is too much trouble for them even though they are always busy. The lounge is light and airy and overlooks a pretty courtyard garden which mum loves. I would heartily recommend Brompton.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The major positive comment is the excellent communication between senior management and staff at all levels and the family. This has steadily improved over the past 18 months to an all-time excellent. Mother and all the family are treated with great respect and courtesy at all times: even when I had to stay overnight because my mother was seriously ill, the night staff and catering were brilliant.

On mum's 100th birthday, the staff (including catering) were excellent. A designated member of staff was assigned to plan and coordinate a very successful party with me.

I cannot comment on "activities " because mum is not now involved, so have given "satisfactory "

How likely would you be to recommend Brompton House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Brompton House Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother first started to use Brompton House Care Home for respite care when we went on holiday. This gave us peace of mind that mother would be looked after and she would be safe, as the home was rather like a hotel.
When mother took a turn for the worse she decided to stay full time after, she suffered a stroke. The care mother received at Brompton House was extremely good by kid caring people.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service administrator at Brompton House Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I have found here some excellent service. The staff are efficient, kind and easily accessible. The food is well cooked with variety and helpful chefs and hostess. I find pressing the yellow button makes 24 hour service very easy. The 24 hour service of this kind is excellent. I feel that the worse thing that hit me was the feeling of being imprisoned after a long and professional traveling career.

How likely would you be to recommend Brompton House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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