Barchester Hollyfields Care Home

Habberley Road, Kidderminster DY11 5RJ

Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.

Its' picturesque views coupled with its' accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.

Hollyfields provide first-class 24-hour nursing and residential care for varied needs including all forms of dementia, mental health, physical and learning disabilities. Younger adults are also catered for.

The Home Manager was shortlisted in 2014 in the Great West Midlands Care Awards in the Dementia Care Manager of the Year category and reached the finals along with her Activity Coodinator who also made the finals in the Activity Coordinator of the Year category.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising meaningful activities for residents.

Hollyfields can assist with a wide range of needs so please do call if you are unsure whether the home is suitable, or alternatively, drop in! A warm welcome will always await you.

Group: Barchester Healthcare Ltd

Person in charge: Jane Pye (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Full needs assessment prior to admission. Ages 55+.

Languages Spoken by Staff (other than English): Patois; Patwa; Patwah, French

Single Rooms: 31

Shared Rooms: 5

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.

Parking:

On site parking available

Latest CQC* Report on Barchester Hollyfields Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Barchester Hollyfields Care Home has a Review Score of 9.3 (9.282)

The Review Score of 9.3 (maximum of 10) for Barchester Hollyfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Barchester Hollyfields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Barchester Hollyfields Care Home is calculated as follows: ( (45 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.732 Points relating to the number of positive Reviews for Barchester Hollyfields Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 6 Reviews ÷ 8.2 Target = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hollyfields Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hollyfields Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

All staff are very accommodating, they look after my friend with such dignity. They all work very hard and enjoy their jobs. I like the welcome in reception. Lovely touch. Cake and a cuppa if needed. I love their happy faces and the fact that they appear to do the extra mile. Nothing is too much trouble.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mom has only been at Hollyfields for three weeks and already she seems so much better than she was in her previous home, she seemed to settle straight away the staff are very cheerful and kind and so far my sister and I are very pleased with mom's care.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Have complete faith in all of the staff that my dad's needs are met, treated and cared for very well. Barchester Hollyfields Care Home is set in a lovely peaceful location. The home is clean and has memorabilia all around for service users to reminisce. There are activities to do every day and the food is amazing. The staff are friendly, approachable and professional.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Since my husband arrived at Hollyfields I have been extremely satisfied with the level of care and support he is being given. Staff are always helpful and courteous to me and keep me well informed. My husband has always been dressed very smart. Unfortunately he had a fall two weeks and after an operation he is being nursed in bed. Staff are very vigilant regards pressure areas etc. Before this happened he was enjoying social interaction and also trips into the garden. He has a lovely spacious room kept clean and tidy.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always a warm welcome, when entering the home. The staff are very pleasant and helpful, if you need advice there is always one of the staff to help you. Certainly would recommend. I think they need more staff on at weekends, as carers cannot be everywhere when needed.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at the home are very friendly and welcoming. They know all our family and are very kind and caring towards my Mum. The job of the carers is very difficult at times but they are always professional and treat the residents with the maximum respect and maintain their dignity. There are plenty of activities organised for the residents and the decorations around the home change to fit the seasons.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has been at Hollyfields Care Home for nearly 7 years and I have visited weekly at various times and on different days during that time. I have always been very satisfied with the care that she receives. The staff are extremely welcoming, friendly and helpful, both the admin staff and the carers. There is always someone to ask if we have a query about Mum's care and we feel very much included in the decisions taken relating to her care or the running of the home.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

Job Vacancies

Staff Profiles

Jane

Jane Pye

Job Title: General Manager

Description:

I am a Registered Nurse and hold a Degree In Mental Health awarded from the University of Central England. I also hold a Dementia Mapping qualification from Bradford University. I belong to MCMI since taking my management qualifications and also hold a variety of counselling qualifications. I am passionate about the care we deliver at Hollyfields and oversee the day to day running of the home ensuring we maintain the highest standards of care. I was thrilled and honoured to reach the finals in 2014 of the Great West Midlands Care Awards in the category of Dementia Care Manager of the Year.

Dawn

Dawn Williams

Job Title: RGN

Description:

Dawn has the lead role on clinical issuses raised and supports the general manager with certain aspects of running the home. Dawn leads a dedicated and loyal team of nurses and carers to ensure that only the best quality of care is delivered

Helen

Helen Clifford

Job Title: Deputy Manager

Description:

Helen’s role is to support the General Manager by maintaining the administration and financial systems within the home. She ensures all admin needs are met and she achieves a high score at internal audit, cementing the good support that she gives to her manager.

Sarah

Sarah Finch

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Jo

Jo Fish

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

James

James Carter

Job Title: Maintenance Man

Description:

James Carter is the maintenance man who pays attention to detail and ensures the smooth maintenance of the home. James is also the homes Health and Safety Officer and in our last Inspection achieved a "good" outcome.

Donna

Donna Reeves

Job Title: House Keeper

Description:

Donna and her team work hard to ensure the home maintains a high standard in both laundry and cleaning. Donna and her team are regulalrly joined by residents who are always keen to assist with daily domestic tasks, be it be folding, laundry or polishing.

Michael

Michael Butler

Job Title: Activity Coordinator

Joined: 2007

Description:

I ensure that our residents are stimulated and lead active lives through the provision of meaningful activity and social events. I was nominated for a Dementia Award with the Worcestershire University Dementia Studies group and more recently in 2014 reached the finals of the Barchester Care Awards and the Great West Midlands Care Awards.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hollyfields Care Home