Barchester Hollyfields Care Home

Habberley Road, Kidderminster DY11 5RJ

Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.

Its' picturesque views coupled with its' accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.

Hollyfields provide first-class 24-hour nursing and residential care for varied needs including all forms of dementia, mental health, physical and learning disabilities. Younger adults are also catered for.

The Home Manager was shortlisted in 2014 in the Great West Midlands Care Awards in the Dementia Care Manager of the Year category and reached the finals along with her Activity Coodinator who also made the finals in the Activity Coordinator of the Year category.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising meaningful activities for residents.

Hollyfields can assist with a wide range of needs so please do call if you are unsure whether the home is suitable, or alternatively, drop in! A warm welcome will always await you.

Group: Barchester Healthcare Ltd

Person in charge: Adam Moore (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Full needs assessment prior to admission. Ages 55+.

Single Rooms: 41

Shared Rooms: 0

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.

Parking:

On site parking available

Latest Care Quality Commission* Report on Barchester Hollyfields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 04 Dec 2017

We have availability currently. Please come and visit to get the experience of Hollyfields. If you and your loved one would like to visit including lunch then please contact us and make an appointment.

Reviews

9.5 Barchester Hollyfields Care Home has a Review Score of 9.5 (9.465)

The Review Score of 9.5 (maximum of 10) for Barchester Hollyfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester Hollyfields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Barchester Hollyfields Care Home is calculated as follows: ( (100 Excellents x 5) + (93 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 200 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Hollyfields Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hollyfields Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hollyfields Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • more

Set in a lovely rural setting, backing onto the beautiful Abberley Valley, Hollyfields sits back off the road up a private driveway. Upon entering the home you are welcomed by the management. Tea and coffee facilities with fresh cakes add to the warmth of the home. My mom has been here 7 months and has been treated with dignity and respect since arriving.

Food is made on site and looks delicious. Lounges are warm and welcoming with a quiet room also available. Management are very hands on and are not worried about helping out on the floor should the need arise. Activities of all descriptions happen on a daily basis. Having the option of spending as much time with your loved one as you like knowing that in your absence they are being cared for, is wonderful. My mom is very happy here and I am very pleased that this is the home that chose to look after my mom.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since the new manager took over some months ago, I have noticed a very dramatic difference in the nursing home.

It seems to have affected the care staff also. They were always pleasant to us, and seemed to care for my husband as best they could. It is also good to see care staff on hand in the dining room whilst patients are eating their food, it reduces the risk of 'choking' which we always worried about. I am so pleased with the changes being made and sincerely hope that it continues into the future.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We, myself and mum, have always been very pleased with the care my beautiful dad has received at Hollyfields over the past 9 years.
Recently, the home has had a change of management and we can really see the positive changes already.
The home looks cleaner, more staff around, (who seem much happier too) a drinks machine and I felt a need to write about this, as it's such a noticeable difference and wonderful to see.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

At the time of my visit, the home had a female singer as part of the activities. What a joy to see that many of the residents were taking part and thoroughly enjoying themselves. It appears that this singer visits on a regular basis and provides a much welcome relief. The food always looks very good with generous helpings. Overall I see that the staff really care for the residents, and visitors are made to feel welcome. I would have no issues in recommending this home to anyone seeking a place for their loved ones.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Staff are very professional, caring, helpful and approachable. The entertainment is excellent, especially the singer she involves all the residents and staff.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found Barchester Hollyfields Care Home to be a very loving and caring environment for the residents to live in. The staff are very efficient, professional and pleasant. They show great respect in all of their contact with residents. I am very impressed with how well the home is run by management and care staff etc. I would highly recommend the home to anyone considering a permanent place for their loved ones.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jane Pye, General Manager at Barchester Hollyfields Care Home responded to this review on 08 Jun 2017:

Thank you on behalf of Hollyfields and the team.

Very calm and relaxing for the residents. A very good team working at Hollyfields.
Very pleased with my husband's care.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly - reassuring. Nice presentation with tea.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find all the staff friendly and approachable I call mostly on mornings and find her comfortable and the room perfectly clean and warm. Because of mams condition, she can only be fed liquid type food. Again because of her condition she cannot take part in group activities, I can fully recommend Hollyfield Care Home for their care for the residents.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are very accommodating, they look after my friend with such dignity. They all work very hard and enjoy their jobs. I like the welcome in reception. Lovely touch. Cake and a cuppa if needed. I love their happy faces and the fact that they appear to do the extra mile. Nothing is too much trouble.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mom has only been at Hollyfields for three weeks and already she seems so much better than she was in her previous home, she seemed to settle straight away the staff are very cheerful and kind and so far my sister and I are very pleased with mom's care.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Have complete faith in all of the staff that my dad's needs are met, treated and cared for very well. Barchester Hollyfields Care Home is set in a lovely peaceful location. The home is clean and has memorabilia all around for service users to reminisce. There are activities to do every day and the food is amazing. The staff are friendly, approachable and professional.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Since my husband arrived at Hollyfields I have been extremely satisfied with the level of care and support he is being given. Staff are always helpful and courteous to me and keep me well informed. My husband has always been dressed very smart. Unfortunately he had a fall two weeks and after an operation he is being nursed in bed. Staff are very vigilant regards pressure areas etc. Before this happened he was enjoying social interaction and also trips into the garden. He has a lovely spacious room kept clean and tidy.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always a warm welcome, when entering the home. The staff are very pleasant and helpful, if you need advice there is always one of the staff to help you. Certainly would recommend. I think they need more staff on at weekends, as carers cannot be everywhere when needed.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When entering Hollyfields care home, you always get a very warm and friendly welcome. The staff are always around and about if you need help or advice. also impressed that there are refreshments available for visitors if needed.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff at the home are very friendly and welcoming. They know all our family and are very kind and caring towards my Mum. The job of the carers is very difficult at times but they are always professional and treat the residents with the maximum respect and maintain their dignity. There are plenty of activities organised for the residents and the decorations around the home change to fit the seasons.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has been at Hollyfields Care Home for nearly 7 years and I have visited weekly at various times and on different days during that time. I have always been very satisfied with the care that she receives. The staff are extremely welcoming, friendly and helpful, both the admin staff and the carers. There is always someone to ask if we have a query about Mum's care and we feel very much included in the decisions taken relating to her care or the running of the home.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

January 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Adam Moore

Job Title: General Manager

Joined: 2017

Description:

I am a registered mental health nurse having worked in the care sector for 14 years. I am dedicated to delivering person-centred care and aim to try new innovations to enhance the lives of those who live at Hollyfields.

Dawn

Dawn Williams

Job Title: RGN

Joined: 2003

Description:

Dawn currently leads on tissue viability for the home. Dawn has been a long-standing member of the nursing team and is dedicated to providing excellent clinical care.

No image found

Rachael Twist

Job Title: Registered General Nurse

Joined: 2017

Description:

Rachael has joined the team recently and leads the home on palliative care and infection, prevention and control.

No image found

Tara Griffiths

Job Title: Registered Mental Health Nurse

Joined: 2013

Description:

Tara has been with the home for 4 years. Tara is lead for medication within the home. Tara also supports the General Manager with reviewing mental health within the home.

No image found

Mihaela Qadri

Job Title: Registered General Nurse

Joined: 2017

Description:

Mihaela has joined the team this year. She has a strong background in falls prevention within her previous homes. She is the lead for falls prevention within the home.

Sarah

Sarah Finch

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Jo

Jo Fish

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Donna

Donna Reeves

Job Title: House Keeper

Description:

Donna and her team work hard to ensure the home maintains a high standard in both laundry and cleaning. Donna and her team are regulalrly joined by residents who are always keen to assist with daily domestic tasks, be it be folding, laundry or polishing.

Michael

Michael Butler

Job Title: Activity Coordinator

Joined: 2007

Description:

I ensure that our residents are stimulated and lead active lives through the provision of meaningful activity and social events. I was nominated for a Dementia Award with the Worcestershire University Dementia Studies group and more recently in 2014 reached the finals of the Barchester Care Awards and the Great West Midlands Care Awards.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hollyfields Care Home