
Excellent quality of care from a team led brilliantly by the managerLiz(Daughter of Resident/Service User)

This care home is amazing. All staff are so kind and caringHolly W(Granddaughter of Resident/Service User)

I will never be able to thank them enough for how they looked after my dadDavid W(Son of Resident/Service User)

Excellent quality of care from a team led brilliantly by the managerLiz(Daughter of Resident/Service User)

This care home is amazing. All staff are so kind and caringHolly W(Granddaughter of Resident/Service User)

I will never be able to thank them enough for how they looked after my dadDavid W(Son of Resident/Service User)

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.
Its picturesque views coupled with its accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.
Hollyfields provide first-class 24-hour nursing and residential services for those living with Dementia.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person....
Care Provided by Barchester Hollyfields Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Hollyfields Care Home for full pricing details and T&Cs.
Contact Barchester Hollyfields Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Alison Moseley-Shaw (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.
Parking
- On site parking available
Barchester Hollyfields Care Home Reviews (93)
Barchester Hollyfields Care Home has a Review Score of 9.3 (9.333) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester Hollyfields Care Home has 93 reviews.
I am extremely pleased that I chose Hollyfields to care for my Mum. She is treated with kindness, dignity and respect by all members of staff. She now requires a higher level of nursing care and in my opinion, the nursing team are exceptional. Every member of staff are always willing to talk to relatives/friends, and I never feel like I am inconveniencing them. I am always greeted with a cheery smile from everyone I see.
Thank you so much for taking the time to share such a wonderful 5-star review of Hollyfields. It is particularly lovely to hear that you see that your mum is treated with kindness, dignity and respect by all team members and to hear your kind words about our nursing team and the level of care they...
The team took the time to understand Mum's medical needs, as well as the practical and financial aspects of her care. The speed and efficiency of her admission was also very reassuring at a time when we needed support and guidance.
The staff are excellent. They are caring, friendly and approachable, and they create a genuinely warm and welcoming atmosphere. The nursing staff are always on hand, which gives us great confidence that Mum is being properly looked after.
The home itself feels safe, homely and well laid out, with a lovely size and atmosphere. The surroundings are wonderful, with trees and gardens th
Thank you for your wonderful review. I'm delighted to hear that you found the process from your initial enquiry through to admission to be smooth and quick. We understand how important it is to make this transition as straightforward as possible for residents and their families.
It's...
My mother-in-law Margaret is a resident at Holyfields & we are so happy with her care all the staff have been so lovely I am Margaret's daughter in law Michele I'm filling this form in on behalf of myself and father-in-law because he unable to do it himself we visit Margaret every day & are always pleased with her care the staff are always very helpful & cnt do enough for the family
Thank you for your wonderful review. We are so pleased to hear that you and your family were happy with the care provided. Our staff work extremely hard to support both our residents and their families, so it means a great deal to know you feel they were always helpful and caring. Your kind words will be shared with the team.
The standard of care at Hollyfields Kidderminster was absolutely excellent , it was clear that the team treats all the residents with genuine care and interest. They were very accommodating to my mother with preferences and helped her to settle in far more smoothly than we anticipated during my mother's 3 weeks of respite in march 2026 . The staff dealt with medical concern efficiently and professionally . The team never got frustrated and only ever treated my mother with kindness .The care home was very clean and welcoming and a homely atmosphere , would highly recommend .
Thank you for your kind words they truly mean so much to our entire team. It's a privilege to care for our wonderful residents every day that they are here, and your feedback reassures us that we're making a positive difference. I will be sure to share your kind words with the team.
I couldn't recommend Hollyfields enough. It's such a HUGE decision finding a perfect care home for a loved one, but I can hand on my heart 100% recommend them. They went above & beyond for my Dad, who was end of life. The care & compassion they showed both my Dad & our family, I will never forget. The home itself is welcoming, clean, warm & feels homely. The staff are welcoming, friendly and nothing we asked was too much trouble. I can't thank you all enough for everything you did for us all at such a heartbreaking time.
Your comments about our teams compassion, dignity and welcoming environment mean more...
My Dad stayed in Hollyfields for a short time for respite care following a fall at home resulting in a broken hip. When Dad was transferred from a Local Authority Care Home, he was probably at the lowest I have seen him. The staff at Hollyfields were amazing in looking after him and building him back up. Nothing was too much trouble, staff were kind, caring and responsive. The catering team were fantastic, catering to his needs by offering meals that he would prefer to menu. He felt valued as a person and enjoyed his chats with all the staff. After coming home he said he enjoyed his stay there,, we were very happy with the level of care he received during his stay.
Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your dad during his time with us. We're deeply touched to hear that he felt valued and supported - that means everything to our team.Your appreciation for our staff and...
Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive.
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had a positive experience with us. I'll be sure to share your lovely comments with the team.
I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life, he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced.
Our sincere condolences on the passing of your brother who stayed with us for end of life support, we appreciate how difficult this time must be for you and your family and we thank you for taking the time to leave a review. We're aware that you've raised some concerns and we're sorry that despite...
Well done all, keep up the good work everyone.
Thank you for your wonderful review of the care we provide here at Hollyfields, it was an honour to care for your mum, and a privilege to do the same for your dad. I will be sure to share your comments with the team here at Hollyfields, it means so much to all the staff.
Dad was transferred to Hollyfields on Saturday 6th July am, from a hospital setting. The transfer notes apparently were not great. The home manager and support staff quickly sorted our problems by calling the duty doctor who prescribed suitable medication. During the very short time Dad was there, he was treated with respect and great kindness. We couldn't have wished for a better setting for his last few days. (Dad was unable to take part in activities).
Thank you so much for your lovely review of the care we provide. It was our absolute pleasure to care for your father. I will be sure to share your kind words with the team.
As a family, we are very grateful and thank all the staff who make it possible.
Thank you for sharing your experience of our wonderful home. I'm pleased you see that we are providing the care and respect your loved one deserves. I will pass your wonderful comments to the great team here at Hollyfields.
Mom was seriously ill but still able to communicate and all the staff, from senior nurses to cleaners, were always chatting with Mom and making her feel at home.
In addition, whoever visited Mom, family or friends, we all were made to feel very welcome - the delicious cakes in reception will be long remembered!
Her time at Hollyfields was short but Mom received the best care possible.
Our thanks to the whole team.
Thank you for taking the time to write your kind review and expressing that you are happy with the care your mum received. I will ensure that the team are aware of your great feedback.
My uncle was a resident at this amazing facility. The staff who cared for him during his final days were incredible. They cared for his every need, made him comfortable and supported the family through this hard time. The carers and nurses should take great pride in their job as they worked so hard to look after my uncle. Can't speak highly enough of the place. Thank you for everything you did.
As the manager of the care home, I want to express my heartfelt gratitude for your lovely review. Your kind words mean a lot to us, and I will be sure to share your positive feedback with our dedicated staff. Knowing that we were able to provide comfort and support during such a difficult time...
My mum's stay was relatively short at Hollyfields, but in that time she was cared for, looked after and loved by all the staff. Nothing was ever too much for them, so understanding and kept you well informed. Hollyfields and Ivy House is a homely place for your loved one to go to. Plenty of activities, outings for tea and cake or even a meal, sometimes a garden centre. Food is absolutely delicious and nutritious. Mum particularly loved it when a singer or anything musical was on, up she was dancing. I would recommend anyone to go and take a look around. Thank you to everyone at Hollyfields for caring for Mum.
Your mum was a cherished member of our community, and it was an honour to provide care and support to her. I will share your lovely review with the staff. If there is anything that we can do to support you and your family, please do not hesitate to reach out.
Very good staff. Happy here. Very well cared for.
Thank you so much for sending your review and I am so pleased that you feel you are cared for very well. I will pass your wonderful comments to the team.
The food is good.
I feel safe in the environment.
Thank you so much for sending your review and I am so pleased that you feel that the care you receive is very good. I will pass your comments to the team.
Very good care. Feels like home. Food very good. No complaints at all.
Thank you for your great review. We are pleased that you are so happy within your home.
Everybody at Hollyfields are very kind and caring. My daughter-in-law's birthday was Sunday 3rd and a wonderful tea was put on. Many thanks to management and all the staff.
Thank you so much for your great review. I will ensure that the wonderful comments are shared with the team.
My Mom is a resident and she’s treated like the young woman she is, she always has a laugh with the careers and she is always smiling, for her birthday we came over and we had a party, the food was amazing and set out nicely. Great care home!
Thank you so much for your lovely review of your Mom's care. I will ensure that the wonderful comments are shared with the team.
Myself and family are warmly welcomed by kind and comforting words and a smile.
Every effort is made to encourage my wife to be involved in the wide and varied ongoing activities. Opportunities to join her in events both in the home and outside are much appreciated. She has settled into her new family very well and seems to enjoy being here despite her Dementia.
From the highest to the lowest, the staff support not only for my wife but also for me has been exemplary in a life-changing time in our married life. A big thank you to everyone!
Thank you for taking the time to write your kind review and expressing that you are happy with the care your wife receives. I will ensure that the team are aware of your great feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (6)
- 04 Aug 2026
Back-to-Back Finalists! ?? For the second consecutive year, we’ve been shortlisted for two UK Customer Experience Awards: Best Customer Centric Culture (Large Organisation) and Customers at the Heart of Everything....
- 19 Jul 2026
???? Double Birthday Celebrations Today! ???? Today we celebrated not one, but two special birthdays! ?? William had a lovely day with his relatives, enjoying reading through his birthday cards...
- 19 Jul 2026
???? Double Birthday Celebrations Today! ???? Today we celebrated not one, but two special birthdays! ?? William had a lovely day with his relatives, enjoying reading through his birthday cards...
- 30 Jul 2026Organiser: Barchester Hollyfields Care Home
- 30 Jul 2026Organiser: Barchester Hollyfields Care Home
- 02 Aug 2026Organiser: Barchester Hollyfields Care Home
Awards / Recognitions (25)
- 15 Jul 2026Recipient: Barchester Hollyfields Care Home
- 13 Jun 2026Recipient: Barchester Hollyfields Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hollyfields Care Home.
Meet the Team (20)

My journey in Healthcare began in 2004 when I graduated with a BSC (Hons) qualification. I started my career on an NHS ward, where I gained invaluable experience and honed my skills in patient care. Over time, I transitioned my skills into medical education, expanding my knowledge and expertise.
In 2016, I decided to explore new opportunities in private healthcare and accepted a role as Deputy Ward Manager. This experience allowed me to further develop my leadership abilities while continuing to prioritise the well-being of patients.
In 2022, I made the transition into a nursing home, taking on the role of Deputy Manager. Here, my passion for the well-being of both residents and staff truly flourished. It was a privilege to contribute to creating a supportive and nurturing environment for all.
In 2023, I was honoured to be promoted to General Manager, a role that allows me to lead with compassion and dedication. My commitment to the well-being of residents and staff remains at the forefront of everything I do, driving me to continually strive for excellence in care provision.
Outside of work, I'm a proud mum to four wonderful grown-up children and step-mum to two younger children. Family means everything to me, and I cherish the time we spend together. Being a Nanna to two wonderful grandsons brings me immense joy, and I treasure every moment with them.
In my free time, I love nothing more than going on holidays with my husband. Whether it's exploring new destinations or returning to our favourite spots, I find immense happiness in discovering new cultures, cuisines and experiences. Travelling allows me to unwind, recharge, and create lifelong memories.

Hello, my name is Rebecca Chelin. Originally from South Africa, I embarked on my nursing journey in 2012, specialising in oncology. With a passion for providing compassionate care, I transitioned to the UK in 2019, eager to continue to make a difference in the lives of others. Since joining the Hollyfields team in 2023, I've had the privilege of serving as a dedicated nurse, and I'm honoured to have been promoted to the role of Deputy Manager in 2024.
Outside of work, I find joy in being a mother to two wonderful boys, who continually inspire me to strive for excellence. In my leisure time, I indulge in my love for travel and immerse myself in the captivating world of literature.

Hello, my name is Dawn Williams and I began my career with Barchester Healthcare back in 2003 I've had various roles at Hollyfields and in 2023 I was promoted to Clinical Lead at Hollyfields.
I am committed to working collaboratively with colleagues to deliver person-centred care for residents with nursing dementia needs.

Hi, my name is Danielle and I started with Barchester back in 2004 as a care assistant, working my way up to a senior care assistant. After a while, I took on the home trainer role and completed my teaching qualification and assessors award (A1) and dementia specialist training. Then I got promoted to Team leader. I have also carried out the duties as an admin assistant within my time at Barchester. I was unit lead at Ivy House for 2 years. I have my level 2 and 3 in care.
I love my job and I am very passionate when it comes to care and looking after people. I am very committed to the delivery of high standards of care to our residents. As the Hollyfields home administrator, I look after all the financial aspects relating to running this beautiful home.

I have worked at Hollyfields since May 2022, I am dedicated to working alongside my colleagues to provide a person-centred care approach to individuals with nursing dementia needs.

Hi, my name is John and I have been part of the Barchester Hollyfields family since 2016. I have been supported to gain my NMC Pin through BHC. I love my role and being a registered nurse. I'm passionate about helping others, ensuring that the residents are well cared for.

Hi, my name is Kaylee and I joined the Hollyfields care team in February 2021. I love getting to know our residents and I'm extremely passionate about their continued wellbeing and life enrichment through tailored activities. I became part of the Activities team to develop more in this area and expand the type of fulfilling activities and events we provide.

Hello, my name is Thomas, and I've worked at Hollyfields Care Home since leaving college. I love to learn and develop. Working at Barchester, I have gained many new skills.

My name is Gemma, and I am the unit lead at Ivy House, part of Hollyfield's Care Home. I joined the team in January 2020. I have 24 years of care experience and have achieved my NVQ levels 2 & 3 in Health & Social Care and my level 5 in Management. I worked as a deputy manager in a previous care home.
I have a passion for delivering person-centred care and ensuring all of our residents' needs are met with dignity and respect.

Donna helps to lead the team of carers on the floor and works in conjunction with the nursing team to ensure person-centred care is delivered to our residents on a daily basis.

Anniesha is one of our senior carers, she is passionate about caring for residents living with dementia and has been an essential part of the Hollyfields team for over 18 years.

Claire has been a key member of the Hollyfields team since 2001 delivering excellent care to residents living with dementia.

Hi, my name is Victoria and I'm one of the care team here at Hollyfields. I love my role, being on hand to provide the care and continued safety and well-being our residents need.

My name is Nick I have been a care assistant here at Hollyfields since Jan 2023.

Hi, my name is Elizabeth and I've been a member of the care team here at Hollyfields since 2022. I'm part of a fabulous team, all the staff here are so supportive. It's a great place to work and an honour to care for our residents.

My name is Sarah I have been a care assistant here at Hollyfields since Aug 2015.

Hello, my name is David and I joined the Hollyfields team in 2023. I spent 42 years as a roofer/builder and a further 10 years as a Caretaker for Hume St Medical Practice, I enjoy being busy, and happy to work in and outdoors of the home if I'm not decorating you might find me in the garden tending to our beautiful grounds.

Hi, my name is Cheryl and I'm the Head of Housekeeping here at Hollyfields. I joined the team in March 2020 and absolutely loved caring for our resident's home environment. I'm passionate about their wellbeing, and ensuring they feel at home' at all times.

Hi, my name is Becky and I'm a member of the Housekeeping team here at Hollyfields. Our residents make me smile every day and it's a pleasure to support their ongoing well-being.

Hello. My name is Elizabeth and I'm a member of the Housekeeping team here at Hollyfields care home. I've worked here since August 2022 and love my job, being able to provide a clean and safe environment for our residents is a pleasure and working in a home with such a fabulous atmosphere is a delight.
Frequently Asked Questions about Barchester Hollyfields Care Home
What types of Care is Barchester Hollyfields Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Hollyfields Care Home have?
There are 40 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Hollyfields Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Hollyfields Care Home to the centre of Kidderminster?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hollyfields Care Home to verify any information. View our terms and conditions. Barchester Hollyfields Care Home has an Enhanced Service -more info.