
Excellent quality of care from a team led brilliantly by the managerLiz(Daughter of Resident/Service User)

This care home is amazing. All staff are so kind and caringHolly W(Granddaughter of Resident/Service User)

I will never be able to thank them enough for how they looked after my dadDavid W(Son of Resident/Service User)

Excellent quality of care from a team led brilliantly by the managerLiz(Daughter of Resident/Service User)

This care home is amazing. All staff are so kind and caringHolly W(Granddaughter of Resident/Service User)

I will never be able to thank them enough for how they looked after my dadDavid W(Son of Resident/Service User)

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.
Its picturesque views coupled with its accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.
Hollyfields provide first-class 24-hour nursing and residential services for those living with Dementia.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person....
Care Provided by Barchester Hollyfields Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Hollyfields Care Home for full pricing details and T&Cs.
Contact Barchester Hollyfields Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Alison Moseley-Shaw (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.
Parking
- On site parking available
Barchester Hollyfields Care Home Reviews (93)
Barchester Hollyfields Care Home has a Review Score of 9.3 (9.333) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester Hollyfields Care Home has 93 reviews.
My aunt has only been at Hollyfields for one month. We find the staff extremely patient, caring and welcoming and are doing their best to help my aunt in her new surroundings.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Ivy House.
Home staff are very proactive in meeting care needs of my stepfather.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House.
My stay at Ivy House c/o Barchester Hollyfield's has been outstanding. The staff are amazing and I don't know how I would have gotten through the last few months without the support of the staff at Ivy House. They are very kind and caring and go out of their way to ensure all needs are met. They have supported me in moving into assisted living. I truly have made a lifetime of friendship.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Ivy House.
Carers are always helpful, friendly, supportive, and on hand to help Mum with her specific needs when required. The chef prepares vegetarian meals for Mum - goes above and beyond to make sure she has a good variety of food choices. Nurses have time to give updates on Mum's medical condition; they are visible and approachable.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.
My aunt has now settled in, and whilst, initially, she was very apprehensive, she realises that her care is far better than that she was receiving at home - hotel standard accommodation with 24/7 care.
Many thanks to all at Hollyfields.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.
I have now stayed at Hollyfields on two occasions for one week’s duration each time. The first time my wife stayed overlong when she left me, so I became anxious, which unsettled me but only for the first day. I quickly settled and was well looked after by the kind and caring staff. I met other residents and enjoyed their company. I had a lovely ensuite room with country views and excellent facilities. In all, I felt very welcome indeed. There was a pretty garden to sit in and a trip out to the local town for afternoon tea, which I enjoyed very much indeed. When I left to come home, I had a wonderful send-off from residents and staff. My second visit was even more special as I recognised the facilities, the staff and the residents I had met previously. I felt at home immediately. The anxiety of my family as to how I would experience respite has been removed, thanks to the exceptional welcome, care and facilities I have experienced at Hollyfields.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.
I have been a regular visitor to Barchester during the time my sister and her husband have been residents. I have always found the staff extremely helpful and efficient in the duties they carry out. The rooms are always clean and tidy, and the residents are looked after often above the call of duty. The food always looks well prepaid. I would therefore have no hesitation in recommending Barchester.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards.
The staff were very welcoming when we arrived. They helped me and my daughter over the initial upset of putting my husband into the home and always came to talk with us as well as settle my husband into his room and surroundings. They took very good care of him.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards Danielle.
Congratulations!
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House. Kind regards Danielle.
From start to finish, the staff have gone above and beyond. I have seen how they treat their residents with love, care and respect. I will never be able to thank them enough for how they looked after my dad. If I had the choice again on where to send him, I would absolutely make the same decision. I care and respect all the staff and will miss them.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House, kind regards.
I cannot praise the staff on every level enough. Their kindness and care for mom was exceptional. She was treated with dignity and respect right up until she passed away. We were also supported throughout moms final days which made her passing more bearable for us. Thank you, everyone.
Many thanks for your review for Hollyfields Care Home - it was an absolute pleasure to care for your Mum. I will be sure to share your feedback with the team here.
Staff and care exceed all of my expectations regarding my brother's needs. Visiting family make so very welcome and he is treated as though part of a family. His appearance as far as cleanliness and smartness go is excellent at all times. His special diet is well catered for. It is a pleasure to visit. Many thanks.
Many thanks for taking the time to leave a review on carehome.co.uk. Your feedback is appreciated. I will be sure to share this review with the team here at Hollyfields and Ivy House kind regards Danielle.
I could not have wished my aunt to be cared for in any other home. She was treated with love and respect. The staff were wonderful and always very helpful.
The team at Hollyfields would like to thank you for your comments. We take great pride in what we do and never take for granted the privilege and trust we have been gifted to support and look after people in our care. I will ensure your wonderful words in respect of your aunts care are shared with the team.
An extremely distressing situation was made so much less so by the care that we provided. Thank you
Kind Regards
Sharon
My aunt was in Hollyfields for over two years and over that period we found the staff to be extremely caring towards my aunt and our family. They preserved my aunts' dignity at all times. We can't say enough good things about Hollyfields as they are so caring, helpful and compassionate under very demanding conditions. All are fantastic and deserve a medal!
Many thanks for your review for Hollyfields care home - it was an absolute pleasure to care for your Aunt. I will be sure to share your feedback with the team here. Kind regards.
I would like to thank all the staff for all they did to care for our very good friend and for keeping our memories alive over the last few years. I had emails from the manager weekly to tell us how our friend was, and that her and her staff were sharing memory books and postcards with her. Also that they were passing on our love as visiting was stopped with Covid restrictions but the staff did help us keep contact by What's App calls. You all did a fabulous job and we know she was looked after and for that, we will always be truly grateful.
Many thanks for your kind words for the care your friend received here at Hollyfields, I will share this information with the team. Kind regards.
The staff are very good on explaining everything that is needed, what will happen through my Dads stay. You can phone at any time they will always be happy to tell you what is happening and to answer questions. They gave me peace of mind to leave him and have my holiday without any worries.
Sharon and Hollyfields team
Wow, what a testing time we have all found ourselves within. Living in a world governed by covid. We were already hugely adjusting to life with our dearly loved grandad, dad and husband living within a care home permanently, then covid struck and made us all feel even more removed. However, Barchester Hollyfields decided this was not to be the case, they did and have done and are doing everything within their power to keep us all as connected as possible. We've had a beautiful picture sent, showing us our loved one is safe and well, video calls, garden visits, window visits and brilliant communication from management over our dear relatives' wellbeing and updates. This has greatly eased our minds during such a difficult time. They even managed to celebrate our relative becoming a great grandad and set up beautiful balloons and banners for an emotional video call. We've sent cards, items and postcards at times that have been safely quarantined and then shared with our loved ones. Thank you all.
Thank you so, so much for these beautiful words. It has meant so much for us to be able to keep yourselves and your loved one connected, safe, informed and engaged throughout these difficult times. A huge thank you from us all at Hollyfields, and we will ensure your families thoughts are shared with the whole team.
Ivy House is an amazing place. My Dad celebrated his 80th Birthday yesterday and due to Covid I could not be with him properly to celebrate. I was, however, granted an additional garden visit so I could see him on this special day. The staff supported him to open his presents, sang happy birthday and arranged for a special tea with a birthday cake. The staff are amazing and I am in awe of their patience and kindness to Dad, at all times.
The staff are friendly. Friendly, helpful. Enjoy being here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (6)
- 04 Aug 2026
Back-to-Back Finalists! ?? For the second consecutive year, we’ve been shortlisted for two UK Customer Experience Awards: Best Customer Centric Culture (Large Organisation) and Customers at the Heart of Everything....
- 19 Jul 2026
???? Double Birthday Celebrations Today! ???? Today we celebrated not one, but two special birthdays! ?? William had a lovely day with his relatives, enjoying reading through his birthday cards...
- 19 Jul 2026
???? Double Birthday Celebrations Today! ???? Today we celebrated not one, but two special birthdays! ?? William had a lovely day with his relatives, enjoying reading through his birthday cards...
- 30 Jul 2026Organiser: Barchester Hollyfields Care Home
- 30 Jul 2026Organiser: Barchester Hollyfields Care Home
- 02 Aug 2026Organiser: Barchester Hollyfields Care Home
Awards / Recognitions (25)
- 15 Jul 2026Recipient: Barchester Hollyfields Care Home
- 13 Jun 2026Recipient: Barchester Hollyfields Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hollyfields Care Home.
Meet the Team (20)

My journey in Healthcare began in 2004 when I graduated with a BSC (Hons) qualification. I started my career on an NHS ward, where I gained invaluable experience and honed my skills in patient care. Over time, I transitioned my skills into medical education, expanding my knowledge and expertise.
In 2016, I decided to explore new opportunities in private healthcare and accepted a role as Deputy Ward Manager. This experience allowed me to further develop my leadership abilities while continuing to prioritise the well-being of patients.
In 2022, I made the transition into a nursing home, taking on the role of Deputy Manager. Here, my passion for the well-being of both residents and staff truly flourished. It was a privilege to contribute to creating a supportive and nurturing environment for all.
In 2023, I was honoured to be promoted to General Manager, a role that allows me to lead with compassion and dedication. My commitment to the well-being of residents and staff remains at the forefront of everything I do, driving me to continually strive for excellence in care provision.
Outside of work, I'm a proud mum to four wonderful grown-up children and step-mum to two younger children. Family means everything to me, and I cherish the time we spend together. Being a Nanna to two wonderful grandsons brings me immense joy, and I treasure every moment with them.
In my free time, I love nothing more than going on holidays with my husband. Whether it's exploring new destinations or returning to our favourite spots, I find immense happiness in discovering new cultures, cuisines and experiences. Travelling allows me to unwind, recharge, and create lifelong memories.

Hello, my name is Rebecca Chelin. Originally from South Africa, I embarked on my nursing journey in 2012, specialising in oncology. With a passion for providing compassionate care, I transitioned to the UK in 2019, eager to continue to make a difference in the lives of others. Since joining the Hollyfields team in 2023, I've had the privilege of serving as a dedicated nurse, and I'm honoured to have been promoted to the role of Deputy Manager in 2024.
Outside of work, I find joy in being a mother to two wonderful boys, who continually inspire me to strive for excellence. In my leisure time, I indulge in my love for travel and immerse myself in the captivating world of literature.

Hello, my name is Dawn Williams and I began my career with Barchester Healthcare back in 2003 I've had various roles at Hollyfields and in 2023 I was promoted to Clinical Lead at Hollyfields.
I am committed to working collaboratively with colleagues to deliver person-centred care for residents with nursing dementia needs.

Hi, my name is Danielle and I started with Barchester back in 2004 as a care assistant, working my way up to a senior care assistant. After a while, I took on the home trainer role and completed my teaching qualification and assessors award (A1) and dementia specialist training. Then I got promoted to Team leader. I have also carried out the duties as an admin assistant within my time at Barchester. I was unit lead at Ivy House for 2 years. I have my level 2 and 3 in care.
I love my job and I am very passionate when it comes to care and looking after people. I am very committed to the delivery of high standards of care to our residents. As the Hollyfields home administrator, I look after all the financial aspects relating to running this beautiful home.

I have worked at Hollyfields since May 2022, I am dedicated to working alongside my colleagues to provide a person-centred care approach to individuals with nursing dementia needs.

Hi, my name is John and I have been part of the Barchester Hollyfields family since 2016. I have been supported to gain my NMC Pin through BHC. I love my role and being a registered nurse. I'm passionate about helping others, ensuring that the residents are well cared for.

Hi, my name is Kaylee and I joined the Hollyfields care team in February 2021. I love getting to know our residents and I'm extremely passionate about their continued wellbeing and life enrichment through tailored activities. I became part of the Activities team to develop more in this area and expand the type of fulfilling activities and events we provide.

Hello, my name is Thomas, and I've worked at Hollyfields Care Home since leaving college. I love to learn and develop. Working at Barchester, I have gained many new skills.

My name is Gemma, and I am the unit lead at Ivy House, part of Hollyfield's Care Home. I joined the team in January 2020. I have 24 years of care experience and have achieved my NVQ levels 2 & 3 in Health & Social Care and my level 5 in Management. I worked as a deputy manager in a previous care home.
I have a passion for delivering person-centred care and ensuring all of our residents' needs are met with dignity and respect.

Donna helps to lead the team of carers on the floor and works in conjunction with the nursing team to ensure person-centred care is delivered to our residents on a daily basis.

Anniesha is one of our senior carers, she is passionate about caring for residents living with dementia and has been an essential part of the Hollyfields team for over 18 years.

Claire has been a key member of the Hollyfields team since 2001 delivering excellent care to residents living with dementia.

Hi, my name is Victoria and I'm one of the care team here at Hollyfields. I love my role, being on hand to provide the care and continued safety and well-being our residents need.

My name is Nick I have been a care assistant here at Hollyfields since Jan 2023.

Hi, my name is Elizabeth and I've been a member of the care team here at Hollyfields since 2022. I'm part of a fabulous team, all the staff here are so supportive. It's a great place to work and an honour to care for our residents.

My name is Sarah I have been a care assistant here at Hollyfields since Aug 2015.

Hello, my name is David and I joined the Hollyfields team in 2023. I spent 42 years as a roofer/builder and a further 10 years as a Caretaker for Hume St Medical Practice, I enjoy being busy, and happy to work in and outdoors of the home if I'm not decorating you might find me in the garden tending to our beautiful grounds.

Hi, my name is Cheryl and I'm the Head of Housekeeping here at Hollyfields. I joined the team in March 2020 and absolutely loved caring for our resident's home environment. I'm passionate about their wellbeing, and ensuring they feel at home' at all times.

Hi, my name is Becky and I'm a member of the Housekeeping team here at Hollyfields. Our residents make me smile every day and it's a pleasure to support their ongoing well-being.

Hello. My name is Elizabeth and I'm a member of the Housekeeping team here at Hollyfields care home. I've worked here since August 2022 and love my job, being able to provide a clean and safe environment for our residents is a pleasure and working in a home with such a fabulous atmosphere is a delight.
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