Rashwood Care Home

Wychbold, Droitwich WR9 0BP
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9.8 68 Reviews
  • Rashwood Care Home, Droitwich
Set amidst the picturesque Worcestershire countryside, Rashwood is a elegant home known for its warmth and community spirit. With 53 comfortable rooms, the home provides exceptional residential, nursing an palliative care, alongside short stay and respite care options. Rashwood’s stunning grounds include beautifully landscaped gardens and quiet seating areas that offer residents a peaceful retreat. Well-furnished interiors and a licensed bar add to the home's atmosphere. Social interaction is at the heart of life here, with a varied activities calendar including gardening, live entertainment, and local excursions. Mealtimes are a celebration of fine dining, with seasonal and celebratory menus created to delight. The dedicated team ensures that every resident experiences the love, laughter, and care that make Rashwood truly special.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 53 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Rashwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Wilson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome

Parking

  • On site parking available

Rashwood Care Home Reviews (68)

Total of 68, showing 21-40
9.8

Rashwood Care Home has a Review Score of 9.8 (9.812) out of 10, based on 22 reviews in the last 2 years. Over all time Rashwood Care Home has 68 reviews.

Overall Experience

  • 62
  • 5
  • 1
  • 0
  • 0

Date Published

68
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Review from Angela T (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rashwood Care Home since February 2021. The kindness, care and courtesy shown to Mum during her time there has been amazing.
Mum said she felt safe at Rashwood.
The home is always fresh, clean, beautifully presented and very welcoming to visitors.
However, when
it came to Mum's recent end-of-life care, Rashwood came into a league of its own!
The care and professionalism were exemplary and this extended to the care and consideration given to my sister and myself too.
Thank you to absolutely everyone on the staff at Rashwood and also to visiting staff too, especially the reverend.
Rashwood is a very special place, long may it continue to provide such exemplary care and service.

Reply from Anna Boyes, Marketing Director at Rashwood Care Home

Angela, thank you so much for your lovely review for Rashwood and for kindly taking the time to submit it, we very much appreciate it.

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Review from C P (Wife of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met with such kindness and compassion at Rashwood.
The staff looked after us so well.
My husband's needs were dealt with with dignity and care.

Reply from anna boyes, Marketing Director at Rashwood Care Home

Thank you for taking the time to submit a review for Rashwood and for your kind comments.

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Review from Rachel A (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Rashwood Care Home for only two weeks for her end of life care. I can truly say her care was nothing but amazing and the staff were wonderful, not only to Mum, but to us as a family. Their care and attention was second to none. Thank you Rashwood.

Reply from Sharon Quigley, GM at Rashwood Care Home

Thank you for your kind words, I will ensure the staff are made aware of your comments.

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Review from Naomi S (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at end of life and spent her last 2 weeks at Rashwood Care Home and I couldn’t fault the care and attention that my mum received during that time. The nurses and carers were amazing and couldn’t do enough not just for my mum but also for us as a family. “Thank you” Rashwood care team and
management, you are all amazing.

Reply from Sharon Quigley, GM at Rashwood Care Home

We are pleased we were able to support you as a family and your mother at this very difficult time.

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Review from Fiona A (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Rashwood Care Home initially for respite and decided to stay. It was a difficult decision for her, and she often rejected help, but staff were always patient and attentive and she knew how lucky she was to be provided with both beautiful surroundings and such high quality care. Since
September 2022, when she became bedridden through illness and required both oxygen and nursing on the Pink Wing, its staff were dedicated to providing for her needs and carers would often try her with several breakfast choices as her appetite declined for example, while those who had known her from Green wing would chat with her on their own time. Moreover, they have been so supportive of Mum’s family too and I cannot thank them enough. In her last weeks they kept us connected and I’m certain that Mum lived as long as she did because of the meticulous standards of their care. They knew her and appreciated her for all her feistiness - for which I am very grateful.

Reply from Sharon Quigley, GM at Rashwood Care Home

Thank you for your kind words. You are always welcome to visit us at Rashwood.

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Review from K H (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Rashwood Care Home for nearly 5 years. I cannot speak more highly of the care and compassion she received in this time. The staff from the manager down to the wonderful carers was the best she could have had in a 5-star hotel. We felt she was safe and extremely well cared
for. We could not speak more highly of the care she received.

Reply from Sharon Quigley, GM at Rashwood Care Home

Thank you. I will pass these comments on to the staff.

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Review from Anne R (Power of Attorney of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home looked after my aunt extremely well. The hygiene was excellent, and the cuisine was first class too. All the staff were caring, friendly and professional. Alarm calls were answered very promptly.
The surroundings are beautiful. Residents are able to feed the birds and watch the wildlife
as well as admire the peacocks, so tame they would eat from your hand.

Reply from Sharon Quigley, GM (interim) at Rashwood Care Home

Thank you. I will ensure that the staff are made aware of your comments.

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Review from James G (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Level of welcome and care was fantastic. Took note of my father's needs and gave very high quality care. Room facilities were good, air bed made the stay more comfortable. The carers were extremely friendly and helpful. Nothing too much trouble.

Reply from Sharon Quigley, GM at Rashwood Care Home

Thank you for taking the time to compliment our staff. I will ensure the care staff are made aware of your kind comments.

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Review from Nicholas B (Grandson of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply a great care home. Wonderful staff who really care about the residents, remembering habits and preferences as well as caring for residents similarly to a friend or relative rather than a carer. Excellent food, a great range of activities and pastimes, and very clean and beautiful views.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your review. The team always do their best. I'm glad we look after your relative so well.

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Review from M S (Respite Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After hip surgery, I went into the care home for two weeks of respite before going home. I found the staff very helpful and pleasant at all times.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for the very kind review. We are so glad you received the care and support you needed.

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Review from Jon B (Son of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely satisfied with the quality of the end of life care provided to my father. From the initial assessment to the final moments and after, everybody at Rashwood Care Home from management to carers to cleaners was great. Caring, understanding and flexible. The grounds are beautiful and very
well maintained. Although Dad's ability to enjoy the food was already impaired by the time he arrived, the staff did an excellent job of catering to his needs.
We have experience with another local care home and the comparison to Rashwood is night and day. We would very strongly recommend Rashwood Care Home.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for taking the time to write such a lovely review. Thank you for choosing Rashwood and letting us look after your dad in his final weeks.

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Review from Irene B (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rashwood Care Home is an exceptional care home. Located in an idyllic setting, it offers a unique experience to residents and their families. The manager and her team offer a professional, caring yet individual experience to all residents and are accessible and supportive to their families. This week
we had a lovely birthday get-together with my sister in one of the home's lounges. Busy staff stopped to greet us like old friends and took time out to organise coffee and ensure that we had all that we required. We felt like guests in a top hotel! Thank you Rashwood for all you do and all that you have done for our family during the past difficult two years since my sister moved in.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for a lovely review. I am very proud of the staff who continually, day after day ,always give their utmost to the residents. I'm so glad you had a nice day here.

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Review from S W (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

91-year-old mother respite care for two weeks - first ever experience. You need to rethink your support for respite care - no advance information before arrival, had I not asked for it (assessment appointment is not enough). More support should be given to someone passing through to help their brief
time in situ. For example, encourage them to join activities, check them realise they don't have to have supper in the room every night.
PS. She loathed the bed.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your review - your comments have been noted and will be shared with the staff.

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Review from N G (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful end of life care for our mother. Could not fault the love and support given.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your review. You're very kind words confirm the staff always give 100%.

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Review from Chris G (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care you gave my mum.
The accommodation was wonderful and the food great. They are amazing, caring, and kind.

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your very kind review. I am extremely proud of my staff and the care they deliver.

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Review from Timothy E (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rashwood for several years. However, she was diagnosed with an extremely debilitating illness prior to moving into the scheme.
I can easily say that she has received the very best of care in the time and thank the management and lovely staff for their expertise and
understanding in care and best practice. Their attention to detail, friendship and always accommodating nature in these critical times for the family is truly welcome.

Reply from Helen Grice, General Manager at Rashwood Care Home

Your very kind review means so much to all the staff who work tirelessly to maintain all our high standards. Thank you.

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Review from Marian R (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wheelchair issue for my husband is still outstanding due to the COVID situation. I look forward to resolving this in the near future. You have all done remarkably well during these difficult times. Many thanks.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for taking the time to send a review of our care.

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Review from Prue P (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear that my mother could no longer manage on her own, we were very pleased that Rashwood could look after her. The team is excellent. The staff are friendly, efficient and high standards of both personal and emotional care are given. My mother has said on several occasions "I'm being
beautifully looked after". I last saw her on January 3rd 2021, her 100th birthday, behind a screen with microphones because of Covid. I have complete confidence in Rashwood.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you for your very kind words - your mother thoroughly enjoyed her 100th birthday and I'm so pleased you appreciated our visiting room with its sealed, ultra-safe environment.

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Review from John D (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home's philosophy is "exceptional care for the individual" and I saw that in action in every contact I had with the home during the 8 months my father lived there. Everyone working there showed their personal commitment to treating Dad as an individual, with care, compassion and respect for
him, and for my sister and I in our dealings with the home. To achieve this level of care even through the incredibly difficult times of the Covid pandemic is very impressive. During his stay, Dad moved from a room in the residential wing to one in the nursing unit for his last few months, and he experienced a uniformly high standard of care across the board. The staff of all grades, roles and responsibilities were very supportive to me during the final sad weeks of Dad's life, which I much appreciated. If I ever have to go into a care home I would like it to be Rashwood!

Reply from HELEN GRICE, General Manager at Rashwood Care Home

Thank you for your very kind words. We continue to strive to always give the highest standards of care at all times.

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Review from Lindsey W (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very thankful to the team for their total dedication and care for mum, particularly over recent months. They have gone above and beyond to ensure that she is safe, against all odds. It was a delight to finally make the journey down from Scotland to visit this week, and to see that the procedure
and mum's protection whilst I was there were carried out to the highest standard. It can't have been easy for any of the staff to have gone through the last five months; words are just not enough to express how thankful I am. The road ahead may bring real difficulties, but I feel confident in the team and their professionalism. With sincere thanks.

Reply from Helen Grice, General Manager at Rashwood Care Home

Thank you. It has been a testing few months for all, your support is greatly appreciated.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Rashwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Rashwood Care Home is calculated as follows: ( (210 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 250 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rashwood Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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