Rashwood Care Home

Mum came into Rashwood Care Home initially for respite and decided to stay. It was a difficult decision for her, and she often rejected help, but staff were always patient and attentive and she knew how lucky she was to be provided with both beautiful surroundings and such high quality care. Since September 2022, when she became bedridden through illness and required both oxygen and nursing on the Pink Wing, its staff were dedicated to providing for her needs and carers would often try her with several breakfast choices as her appetite declined for example, while those who had known her from Green wing would chat with her on their own time. Moreover, they have been so supportive of Mum’s family too and I cannot thank them enough. In her last weeks they kept us connected and I’m certain that Mum lived as long as she did because of the meticulous standards of their care. They knew her and appreciated her for all her feistiness - for which I am very grateful.

My mother was a resident in Rashwood Care Home for nearly 5 years. I cannot speak more highly of the care and compassion she received in this time. The staff from the manager down to the wonderful carers was the best she could have had in a 5-star hotel. We felt she was safe and extremely well cared for. We could not speak more highly of the care she received.

The surroundings are beautiful. Residents are able to feed the birds and watch the wildlife as well as admire the peacocks, so tame they would eat from your hand.

Level of welcome and care was fantastic. Took note of my father's needs and gave very high quality care. Room facilities were good, air bed made the stay more comfortable. The carers were extremely friendly and helpful. Nothing too much trouble.

Simply a great care home. Wonderful staff who really care about the residents, remembering habits and preferences as well as caring for residents similarly to a friend or relative rather than a carer. Excellent food, a great range of activities and pastimes, and very clean and beautiful views.

After hip surgery, I went into the care home for two weeks of respite before going home. I found the staff very helpful and pleasant at all times.

We have experience with another local care home and the comparison to Rashwood is night and day. We would very strongly recommend Rashwood Care Home.

Rashwood Care Home is an exceptional care home. Located in an idyllic setting, it offers a unique experience to residents and their families. The manager and her team offer a professional, caring yet individual experience to all residents and are accessible and supportive to their families. This week we had a lovely birthday get-together with my sister in one of the home's lounges. Busy staff stopped to greet us like old friends and took time out to organise coffee and ensure that we had all that we required. We felt like guests in a top hotel! Thank you Rashwood for all you do and all that you have done for our family during the past difficult two years since my sister moved in.

PS. She loathed the bed.

Wonderful end of life care for our mother. Could not fault the love and support given.

The accommodation was wonderful and the food great. They are amazing, caring, and kind.

I can easily say that she has received the very best of care in the time and thank the management and lovely staff for their expertise and understanding in care and best practice. Their attention to detail, friendship and always accommodating nature in these critical times for the family is truly welcome.

The wheelchair issue for my husband is still outstanding due to the COVID situation. I look forward to resolving this in the near future. You have all done remarkably well during these difficult times. Many thanks.

When it became clear that my mother could no longer manage on her own, we were very pleased that Rashwood could look after her. The team is excellent. The staff are friendly, efficient and high standards of both personal and emotional care are given. My mother has said on several occasions "I'm being beautifully looked after". I last saw her on January 3rd 2021, her 100th birthday, behind a screen with microphones because of Covid. I have complete confidence in Rashwood.

The care home's philosophy is "exceptional care for the individual" and I saw that in action in every contact I had with the home during the 8 months my father lived there. Everyone working there showed their personal commitment to treating Dad as an individual, with care, compassion and respect for him, and for my sister and I in our dealings with the home. To achieve this level of care even through the incredibly difficult times of the Covid pandemic is very impressive. During his stay, Dad moved from a room in the residential wing to one in the nursing unit for his last few months, and he experienced a uniformly high standard of care across the board. The staff of all grades, roles and responsibilities were very supportive to me during the final sad weeks of Dad's life, which I much appreciated. If I ever have to go into a care home I would like it to be Rashwood!

I am so very thankful to the team for their total dedication and care for mum, particularly over recent months. They have gone above and beyond to ensure that she is safe, against all odds. It was a delight to finally make the journey down from Scotland to visit this week, and to see that the procedure and mum's protection whilst I was there were carried out to the highest standard. It can't have been easy for any of the staff to have gone through the last five months; words are just not enough to express how thankful I am. The road ahead may bring real difficulties, but I feel confident in the team and their professionalism. With sincere thanks.

My experience of Rashwood Care Home has been nothing but excellent. My mother has been residing at Rashwood for a number of years and her care has always been of the highest order. Nothing is too much trouble for the staff, no matter from what department. The procedures for visiting in the current situation are very rigid and rightly so, and will only be relaxed when the situation permits. I would without hesitation, unreservedly recommend Rashwood to anyone considering care for their relative(s).

Rashwood Care Home is a truly wonderful place! My father has lived here for the past 2 years and it has surpassed all our expectations. All the staff are friendly, dedicated and professional. The home has a lovely, friendly atmosphere and is spotless. The food is nutritious and the entertainment is excellent. My father particularly enjoys spending time in the beautiful gardens. It was reassuring to us that our father has been in very safe, caring hands during the Covid-19 pandemic. Thank you Rashwood.

When visiting restarted the procedure was very secure with timed arrival, hand hygiene and meeting via an open door in order that I stayed in the open air.

The anguish and devastation endured by care homes during quarter one and quarter two of 2020 needs no further detail here and Rashwood Care Home was not immune to the traumatic impact of Covid 19. Rashwood management and nursing staff acted immediately and my mother was one of a few residents who had to isolate as a precaution for 14 days. This was a very hard time that was softened by the brave nurses, carers and managers who continued to do their jobs diligently and wholeheartedly whilst obviously having their own family health worries. Nothing has been too much trouble. The stress of lockdown has been mitigated for Mum and her family as we were/are confident that Mum is in very caring and competent hands. We cannot say thank you enough.