Tutnall Hall Care Home

Tutnall Lane, Tutnall, Bromsgrove B60 1NA

Tutnall Hall Care Home provides both short and long-term care for older people, or anyone with respite needs.

Owned by Spring View Care Ltd, Tutnall Hall offers homely surroundings and a safe and comfortable environment, where care can be practised efficiently to the benefits of the recipients.

Tutnall Hall offers a wide range of alternative care services, allowing individuals access to an activities programme, GP services and chiropody and aromatherapy.

Group: Spring View Care Ltd

Person in charge: Mercy Johnson (Care Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 22

Shared Rooms: 9

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tutnall Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Tutnall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Tutnall Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.835 for Tutnall Hall Care Home is calculated as follows: ( (591 Excellents x 5) + (86 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 691 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tutnall Hall Care Home is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 37 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Tutnall Hall Care Home has a Review Score of 9.8 (9.835) from 58 Reviews


Average Ratings

  • Excellent
    51
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tutnall Hall Care Home?

  • Extremely LIKELY
    55
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tutnall Hall Care Home

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    15
  • Son of Resident/Service User
    13
  • Niece of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • more

Very helpful and caring. Helped auntie to settle in and made her feel special. Her room - lovely, clean and bright. Also for their help and support to us at this difficult time.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We could not have had a better experience with the staff and the way in which they welcomed our auntie. Auntie was confused and not well, but the staff could not have been more helpful and considerate, the Hall is very well kept. Beautiful and clean and warm, I could not praise it enough. Very happy about it all. well done Tutnall Hall.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Our mother was a resident for four months from July to October with vascular dementia, sadly she died at the end of October 2017. Her sons and daughters were so pleased and touched by the care that she received during that short time, all the staff were kind and gentle with her, this includes the nursing staff, the cleaning staff, the office staff and everyone else that I have not included. Her room was beautifully decorated, it was light and airy and when we added her personal photos and other bits and pieces, it helped her to see it as her home. We could visit Mum whenever we wanted and the staff were always courteous and pleasant. The home itself was not reminiscent of an old people’s home, it always smelt pleasant, it was warm and welcoming.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We spent many days checking out nursing homes locally for our relative and have been very pleased with our decision we made and with the care he receives.

Really excellent clinical staff.
Spotless building.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I came to visit my nan here, I felt very welcomed and all staff were very polite and helpful. I noticed that the home is very clean and organised and easy to get around. I would like to praise everyone for working here and supporting my nan.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home has a friendly and cheerful atmosphere. The staff are very kind and caring, always happy to help.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very pleased with Tutnall Hall. It is such a nice place and staff are lovely. My mother enjoys the entertainment provided and it is very good for her.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tutnall Hall is a beautiful home. The staff are kind. The food is good. I am really grateful to all the staff on how my nan was looked after in her last days of her life.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mom went to Tutnall Hall as she could not look after herself anymore. I found the staff from the top to the bottom all lovely and friendly. They were all professional and helped me a lot.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like Tutnall Hall, I like my room and the staff.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was recommended to Tutnall when mum became too frail to look after herself. After a home visit, we were confident mum would settle well into her new home staff have all made her feel very comfortable and welcoming. We as a family, find all staff kind and considerate to mum but also us the family.
My mum would often comment how lovely the carers were to her. As time has progressed, we are also being kept well informed.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly and welcoming staff. The place is always immaculately clean.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father is at Tutnall. I have found the staff and the place excellent.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly and helpful staff, very good facilities.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is very well cared for. The food is great and her room is always in good order.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Most people like Tutnall. I like Tutnall staff.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like Tutnall Hall. I enjoyed the food. Staff are good.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Residents are treated as individuals all the staff, carers, nursing, admin etc are readily available to discuss any needs on a daily basis. Mum is severely physically disabled so it's good to know she is constantly monitored and cared for. Also very valuable is the close relationship the home has with the local Doctors practice so that any periodic health concerns are dealt with in a prompt and solicitous manner.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

It was a hard decision to place my mum in care, but it has been a lot less worry knowing Tutnall Hall are caring for my mum so well. I am very grateful.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am a resident at Tutnall Hall and care is good at Tutnahll Hall.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Just like our new family.
Wonderful staff and wonderful care. Could not be happier.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

We visited many nursing homes in the area and found Tutnall Hull to be the best by far. Our relatives ongoing care is first class with helpful friendly staff.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like it Tutnall Hall Care Home because all are friendly and the home is kept very clean and well run. I am a resident at Tutnall Hall.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was at Tutnall Hall. I and my family are very happy with the excellent care given to my mother.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care and support which we have received from the nurses and carers to date has been very good. The carers have shown respect and treated my mother with dignity

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am very happy to stay at Tutnall Hall, they are very good.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has settled in very well. The environment is always well kept.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was taken to Tutnall Hall from the hospital as I could no longer care for him at home.

My husband has Parkinson's disease and dementia. The staff at Tutnall Hall are all so friendly, very professional, genuine people. They all interact with my husband and I consider his care to be second to none. I am kept informed of all aspects of care given. I have received excellent support from Tutnall Hall during a very emotional and stressful time. My husband is very settled and I know the staff who look after him truly care. I consider my husband to be in the best possible place for care.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very worried before my mum came into Tutnall Hall as she has always been against care home.

What a change of mind. The care and help my mom received is second to none. Lovely people that work here have made her stay very comfortable. I can't thank them enough.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Not been here long. Staff are kind and I am happy.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Found all the staff very caring and helpful. Tutnall Hall is very pleasant and welcoming.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Whilst at Tutnall Hall for respite our mother was treated with care and dignity. Her needs were well met and the staff looking after her were attentive and kind. The food and cleanliness were very good and she enjoyed the activities laid on by the staff. As visitors, we were always made most welcome and could visit at any time. We felt assured that our mother has been very well cared for and would recommend Tutnall Hall to others.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Having had more experience in recent years with this establishment, I can confirm Tutnall hall is first class. Genuine, caring, qualified staff where nothing is too much trouble, with equally good medical care from Bromsgrove.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was treated with the utmost patience, compassion and dignity throughout the last seven months of his life at this exceptional care home.

Without exception, every member of staff contributed to the extremely high quality of care my father received and I am truly grateful for all their genuine love and kindness towards him. They were highly professional and hard working at all times and nothing was ever too much trouble. They are an amazing team and it was always such a comfort to know he was in such safe hands, well cared for and happy. Highly recommended.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff have been very kind and considerate to my husband and myself during his stay and are always willing to help with any queries I may have.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall excellent care.
Great home.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tutnall Hall Nursing staff gave excellent care during the time my mother was there. Nothing was too much trouble in making my mother feel welcome and in looking after her welfare.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

During my short stay at Tutnall Hall it has been very interesting, they have been very good with the standard of care and overall support and cleanliness in all departments. They have looked at every detail in care and support, I have been treated very well in all departments and all the staff are really friendly and help you in every way they can, which can be difficult at times. Management seem very nice people at explaining illness which has to be sorted out during the early days. The rooms were lovely. I hope this will help you, thank you.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff at Tutnall Hall are kind, considerate and caring and really help residents to settle into their new environment. The ongoing care is excellent and nothing is too much trouble. They include the family in their care too which is really reassuring when relatives are worried and anxious. Mum spent 6 months at Tutnall Hall and she had wonderful care. Her final days were calm and she was made comfortable which was wonderfully reassuring to us. I cannot thank the team at Tutnall Hall enough.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has really enjoyed the recent activities. The home has made great efforts to mark seasonal events eg.Halloween and bonfire night and is already well ahead in preparing decorations for Christmas. Mum loves doing the art and craft activities. She loved the indoor fireworks on bonfire night even though she's normally not very keen on fireworks! The home is always warm, the food is excellent; mum is putting on the weight she lost during her illness and looks forward to mealtimes once again. She is thriving and we are very heartened to see the improvement she has made.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

On the whole, very satisfied with the home and staff who are very approachable, kind and attentive. My only thought on change would be for more residents to move to the dining room for one meal a day which would at least give a change of scenery from the one position. I do, however, realise that it would be very labour-intensive in actually moving residents and time-consuming for staff.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4 out of 5

I visit my father about 2x weekly and find the home to be of a good standard. Dad seems happy living at Tutnall Hall and has settled in well. The activities are very good as they involve all the residence in any activities, be it singing, making cards etc.
I feel dad is safe and well looked after and staff and management keep me informed of anything to do with or involve my dad straight away.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The care provided to my mother has always been of a very high standard. Her carers are always very communicative and very respectful to her. There is little or no turnover of staff which indicates a happy working environment. Mum always responds very positively to the carers and nursing staff. There is a good relationship with the assigned GP practice and good communication.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My father has been treated with dignity at all times the overall care has been very good. Staff have been excellent.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been resident at Tutnall Hall for more than four years and has received the best of care and attention. It has a genuine family atmosphere in which all of her needs have been met sensitively and with respect. Staff and management are always on hand to address any particular concerns and are supportive of both residents and family needs.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is the third care/nursing home my mother has been a resident in. I obviously saved the best until the last. Tutnall Hall is outstanding in every way. I took 3 weeks off work and visited every care/nursing home in the Bromsgrove area, that I felt would finally be suitable. Superlative standards of nursing, care, compassion, hygiene, knowledge, comfort, food and drinks. They have, and continue to demonstrate a clear understanding of what care should be. Their administrator organised the smooth transfer and has eliminated the stress of this for both of us. Thank you.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

It is impossible to fully express the friendly approach the staff at Tutnall Hall have and show to everyone they come into contact with in the care of their busy shifts. It's as though you become a part of a larger family, a very special family. Nothing is too much trouble. My late wife experienced this belonging as did I, everyone is "special" and nothing is too much trouble. Owners and management can be proud of their achievement and prestige shown to all.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would offer praise to the staff who cared for my mother during her 3 months stay. All staff were aware of my mothers needs and recognised visitors by name on most occasions. Records were open to view and nursing staff had the time to spend discussing my mothers situation. Management were very helpful throughout gaining support with the NHS system.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife aged 93 was very well looked after at Tutnall. After 10 years of dementia, I went to a number of care homes and found that Tutnall was by far, a much better home in North Worcester. The staff are so helpful and kind.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Wonderful, caring staff, particularly the manager. Reasonable decor and being improved particularly outside. Now has 2 communal lounges but not sure this is as convivial as the previous larger lounge. Excellent program of activity/entertainments. Dad now very content.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Tutnall Hall is a very lovely home. The staff are very friendly and helpful. The rooms are very nice and suitable for my grandmothers needs. The home itself is a beautiful building which is lovely and clean and well maintained. Extremely happy with the care that is being received.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

A five star home, five star for staff, nothing to say about this home that isn't excellent. All the staff including cooks and cleaners, nothing too much for the staff, ask for something and it's done no problems. Meals are excellent 5 star. The home is par excellent 100% all round, could not ask for better. Been to three home this one is unbeatable.

How likely would you be to recommend Tutnall Hall Care Home? Likely

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Average Rating:   5 out of 5

Experience so far satisfactory, but would appreciate more work done to possibly give me more interaction with other residents. I would like feed back on things, i.e replacement wheelchair.

How likely would you be to recommend Tutnall Hall Care Home? Likely

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Average Rating:   3.5 out of 5

Kamal Khan, Director at Tutnall Hall Care Home responded to this review on 13 Apr 2016:

Thank you for the feedback. Just a quick update to say that Roger is now able to sit in the Lounge and this will now allow him to interact with the other residents. We are also progressing replacement of Roger's wheelchair with the appropriate authorities (as this is not in our direct control).

I spend as much time as possible in the main lounge with others in similar circumstances. Most are friendly and we enjoy our snacks together and sometime a main meal. Drinking is mainly confined to coffee, tea or fruit juice. The staff make sure we are warm enough, sitting round the room with mainly radiators against the walls.

How likely would you be to recommend Tutnall Hall Care Home? Likely

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Average Rating:   5 out of 5

This home has provided me with great care since my arrival from hospital. All the staff have been so caring.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have only been here a short time but have found it very friendly, staff helpful, its a pleasure to be here.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Tutnall is a lovely place. All the staff are sociable polite and caring. I am extremely happy here.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Uncle has been a resident at Tutnall for two months and has received very good care since his arrival. His room is well furnished and cheerfully decorated and the staff are lovely, very obliging and helpful. Staff are always on hand to chat with and help residents and all of this creates a positive and relaxed atmosphere. I believe this is a very well run home and have no hesitation in recommending them.

How likely would you be to recommend Tutnall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

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