Elmhurst Care Home

On behalf of our family we cannot recommend Elmhurst Care Home more highly. They cared for Mum for a relatively short time however the patience, kindness and thoughtfulness of their care was very much appreciated, making the end of her life peaceful. The environment is calm, immaculately clean and filled with smiling faces. We visited frequently over the last month at different times of the day and night and always saw residents treated with dignity and respect.

The nursing staff are skilled and responsive. There are regular care staff who are friendly, approachable and obviously very well trained, there was always someone available to talk to who were up to date with Mum's needs. The equipment, bathrooms, beds, furniture, wheelchairs and hoists were all of excellent quality and available to meet residents' needs. They got the big things right but also the little things too like tone of voice and talking to Mum directly even when she was unable to understand or express her opinions.

I will certainly recommend Elmshurst to everyone.

I have visited my sister twice, December 2018 and February 2019. I visited her at another Care Home in August 2018. The improvement in care provided is striking. Now her hair is cared for, at the previous home it had been lank and untended. Her clothes are her own, at the other home she often was wearing someone else's clothes.

Staff at Elmhurst were friendly and attentive creating an atmosphere of calm gentleness enhanced by fresh decor.

My sister's room had family photographs that I recognised from her own home. It seemed to be truly her room.

I felt that the staff treated my sister with dignity and respect, exemplified by the staff facilities, rather than taking the easy option of suggesting I used the en suite. My sister would not have been able to give consent for me to use her toilet.

Equally impressive was the pet friendliness. My rescue dog is responsive to the atmosphere and responds well to calm; she was happy even in this new place.

Mum was admitted to Elmhurst for palliative care in September 2018. As a family, we have been thrilled with the personal care and attention afforded to Mum throughout her stay. The management team and staff at all levels have been magnificent, demonstrating great kindness to Mum and at all times welcoming to the family. We have been delighted with the progress made by Mum and feel that this is testimony, both to the professionalism and personal qualities of the staff. Mum certainly enjoys a good deal of banter with her carers! Elmhurst offers a wide range of activities and Mum is unable to join in at present. However, the staff ensure that she does not feel isolated. All in all, it's been a heartwarming experience to date.

For me, Elmhurst is head and shoulders above other care homes I visited and I would not hesitate to recommend.

I couldn't go anywhere better.

I cannot speak too highly about the staff, very friendly and courteous. The home is privately owned and from the owner down, this is reflected through the staff. The home is being refurbished to a really good standard. My mother always remarks on how nice the food is, the rooms are cleaned regularly and mums clothes are always kept neat and tidy.

Mum was only with you for 9 days - yet I can honestly say she was treated with the respect, professional care and kindness as if she were a member of your own family and for that, we will always be grateful. The refurbished building is going to be fantastic and in such a beautiful rural setting. But it is the new management that makes the difference. I cannot praise the staff enough.

From the initial assessment to the last few hours of our mother’s life, you were all amazing. I know that mum received the best of care. The manager, well I shall never forget the way you spoke to mum, with great sympathy and tenderness, yet with clarity and professionalism. You also knew how desperately tired and of course heart-broken we were and you helped us through that tortuous process with compassion too. What an incredible job. This is such a sad time in anyone’s life. I’d like other families to know that their loved one will be looked after in a tremendously supportive and compassionate environment.

Visitors are treated with the greatest respect.

Since the new owners and management took control of Elmhurst, it is clear to see that they have a passion for what they do and the way they treat their residents. They came in with plans to refurbish the home and have just moved their current residents into the 1st refurbished wing. The quality and standard of work carried out is extremely good. My Mum loves her new room and along with the new technology they have incorporated into the refurbishment, I am happy in my mind that she is living in a safe, secure and friendly environment where her dignity is respected at all times. The staff at the home are very caring and nothing seems to much trouble for them. The second phase of the refurbishment is now underway and the new owners should be commended for the way they have raised the standards of the home. I would not have any problem recommending Elmhurst to anyone looking for residential care.