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Barchester Ottley House Care Home

Corporation Lane, Coton Hill, Shrewsbury, Shropshire SY1 2PA
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The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)
Barchester Ottley House Care Home, Shrewsbury
Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)
Barchester Ottley House Care Home, Shrewsbury
welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)
Barchester Ottley House Care Home, Shrewsbury

Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by...  

Care Provided by Barchester Ottley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,551N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ottley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kuda Munyira(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (2)

Barchester Ottley House Care Home Reviews (86)

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9.6

Barchester Ottley House Care Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Ottley House Care Home has 86 reviews.

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Review from Deborah R (Daughter of Resident) published on 7 June 2017 Submitted via Website
Overall Experience
My mother has been at Ottley House since August 2015 suffering with Alzheimer's and Dementia. Her journey has been, as most people who have a close relative with this devastating disease know, a long and often rocky road. As a family, we have lived the lows and not so many highs along with her but I can honestly say the staff at Ottley House have supported us every inch of the way, working with us to find solutions to help make mum's life safer, healthier and happier.
The manager has an 'open door ' policy and I have certainly taken advantage of that, he is true to his word. As problems arose with mum as they invariably do with this type of illness, the staff have kept me fully informed.
The care staff are always kind and attentive and the program of activities is varied and delivered by enthusiastic carers who really brighten the residents' day.

I can honestly say there is a genuine feeling of belonging to ' The Ottley Family'.

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Review from Julia S (Daughter of Resident) published on 7 June 2017 Submitted via Website
Overall Experience

My mother has dementia and is in the Memory Lane unit. From the moment mum joined the unit I have been satisfied that she is in a safe and secure environment with guaranteed 24/7 care. All the bedrooms are on the ground floor allowing residents to walk freely from their bedrooms to the lounge and dining area. There is always staff on the unit supervising the residents. The care and nursing staff are all professional and friendly and importantly use the residents' names when talking to them and are not afraid to give a reassuring hug when needed (to the residents or the resident's family). The living areas are always kept clean and fresh and any accidents are quickly sorted out by the carers or cleaners with minimum fuss preserving the dignity of the resident. There is always a cheery welcome at the reception in person or on the phone. The quality of the meals is excellent. Management and clerical staff are helpful and approachable. The overall maintenance of the home and grounds is very good.

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Review from Pam H (Daughter of Resident) published on 31 May 2017 Submitted via Website
Overall Experience
My mother has lived in Ottley House since March 2012 following a stroke and suffering from Alzheimer's.
In early May this year, my mother (aged 97), suffered another serious stroke and as a family, we opted to have her nursed at Ottley House rather than in hospital. She is familiar with the staff and her surroundings which was important.
Although she can no longer move independently, she is being assisted with all food and drink in addition to all her personal care. She is always clean and well presented. The carers still put her make-up on and do her hair nicely whether she is getting up or not.
When we visit, Mum no longer knows who we are but still smiles at us. It is obvious that she is well cared for and is very happy and comfortable. The staff welcome us and offer the support which helps us cope with this sad phase in Mums life.
I cannot rate this home highly enough or praise the dedicated staff enough for the TLC shown to all the family at this difficult time.

Our grateful thanks to everyone.

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Review from Helen S (Daughter of Resident) published on 28 March 2017 Submitted via Website
Overall Experience
My mother has Alzheimer's and came to Memory Lane, following a few admissions to hospital and major problems with safety. She came in August 2016 and immediately I felt she was safe as she used to live alone.
She had absolutely no quality of life before she came here and was constantly angry about everything but now I often see her joining in with activities, usually with a smile on her face.
The staff are absolutely dedicated and treat all the resident's with dignity and respect and I feel like they actually love my mum, which is so heartwarming to see, especially when her mood is very up and down.
There is staff constantly in attendance, to both the mobile residents and those who can hardly lift a finger.
All are treated as individuals and the interactions are lovely to see, my mum is a human being again.

The environment is clean and tidy and well maintained with even the maintenance men knowing all the residents by name. It really is a lovely place to live and to visit.

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Review from Bernadette K (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card
Overall Experience

At a time when our whole life was turned upside down, we were treated with empathy, respect and concern. We needed to be guided through a sequence of events that were strange, scary and at times terrifying. Ottley House provided us with support and clear instruction on how to make the right decision of care for our dearest mum. The Head of Unit staff member organised the resettlement of Mum and gave us the strength to go forward. We were offered and still are offered opportunities to discuss and implement our mother's care. Nothing is too much trouble. The Manager cares about what happens in the home, his staff, clients and families. We as a family are very lucky. Mum is happy, hence we are too.

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Review from Rob B (Son of Resident) published on 9 November 2015 Submitted via Postal Card
Overall Experience

Since arriving at Ottley House in September. My mother has thrived. She is well cared for, the staff are lovely, treating her with care and kindness at all times. Although she has dementia, she says how lovely all the staff are. They are patient and include her in all the activities, no matter how much trouble it is. We have peace of mind knowing she is taken care of so well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (93)

Accreditations

There are no accreditations posted yet for Barchester Ottley House Care Home.

Meet the Team (10)

Kuda Munyira
Kuda MunyiraJob Title:General ManagerJoined: 2016

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.

I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.

Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.

My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.

My fantastic team and I look forward to welcoming you into our home

Gemma Roberts
Gemma RobertsJob Title:Deputy General Manager (Non Clinical)Joined: 2002

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.

Sarah Mitchell
Sarah MitchellJob Title:AdministratorJoined: 2012

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.

Gill Hill
Gill HillJob Title:Care AssistantJoined: 2015

Hi I am Gill and I started working for Barchester in 2015. my role is to ensure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.

Amy Gale
Amy GaleJob Title:Senior Care AssistantJoined: 2015

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.

Zoe Downer
Zoe DownerJob Title:Registered NurseJoined: 2018

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.

Nicolae Tincu
Nicolae TincuJob Title:RGNJoined: 2017

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!

Nigel Phillips
Nigel PhillipsJob Title:Housekeeping AssistantJoined: 2016

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.

Michael Craik
Michael CraikJob Title:Care AssistantJoined: 2013

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.

Melissa Smallman
Melissa SmallmanJob Title:Laundry AssistantJoined: 2004

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.

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