Barchester Ottley House Care Home

Two years ago we did not think she had very long to live. Today she is greatly improved. Her care is so good that one could almost be lulled into thinking that she is recovering from her illness. My gratitude, admiration and respect go to the people who care for her daily needs.

My dad has been in Barchester Ottley House Care Home for over 3 years now. He had been in another home before, so I know how lucky we are to have found such a good home for him. The staff are kind and attentive and respectful, something which is so important when people have dementia.

A very caring, loving environment. It feels very safe and I have no hesitation leaving my father there.

Friendly, kind staff with good sense of humour.

My father is a resident and we could not be happier. He was at another care home and Ottley House came to our rescue. He is so calm and settled. They actually care. If you are looking for somewhere your loved one will be safe, secure, well fed and treated like a human being, look no further. Barchester Ottley House is the place.

My father in law is at present a resident. We are really pleased with the way he has settled. My wife is over the moon with every aspect of the home. We as a family have had a weight taken off us all. They are excellent.

As a family, we are made to feel welcome too. Losing your loved one to Dementia is incredibly painful and difficult. However, the positive atmosphere and caring ethos at Ottley are so reassuring. Thank you to all the staff for all you do, it is very much appreciated.

I feel Dad is well cared for and am happy that he is at Ottley. They do their best to make him comfortable.

It was difficult to accept that Mum needed nursing home care after her strokes, but we made the right choice with Ottley House. We cant fault the excellent care Mum has received; she is treated with dignity, respect and tenderness, which makes it easier for us to leave her after our visits. The staff are approachable and nothing is too much trouble and the atmosphere in the home is a happy one. The rooms are clean and bright with regular checks on the patients who are immobile. thank you to everyone at Ottley House for taking such good care of our Mum.

My Mother has recently come to live at Ottley House, after being made bed bound by 2 strokes. Having researched/visited many homes in Shrewsbury, it quickly became apparent that Ottley House was the best. There is a high presence of staff, who are excellent and go above and beyond to ensure my Mother is well cared for and comfortable. We had a lovely welcome visit when we called in unexpectedly and although she was clearly busy, the lady took the time to show us around and talk to us about our worries about having to place Mum in a home. The staff treat everyone as an individual and are keen to know their likes/dislikes, so they can make them feel as at home as possible. The rooms feel homely and are very clean and nothing is too much trouble for the staff. The care of my Mum has been excellent. This is a huge relief as a family, as we could not do this level of care and feel comforted by the fact Mum is being so well cared for. Thank you so much to everyone at Ottley.

I was struck yesterday at the very sympathetic care being given. The staff have always seemed very good there. The room is very clean, ditto patient and bed clothing, the whole home has a homely feeling. I would have no qualms about putting a relative of mine in there.

My mum was admitted into Ottley House just before Christmas after a long stay in hospital. She was put onto the Ann Carter Unit where she enjoyed a short, but very pleasant, stay. She liked all the staff who helped to make her as comfortable as possible. She, unfortunately, passed away in the early hours on Christmas Day and I have to say the staff who dealt with her were outstanding. They showed so much care and empathy which I will always be grateful for. They are very professional and always try to ensure the best of care is given throughout each day. The food is outstanding and always plenty of choices were provided. If you are searching for a nursing home for your loved one I would not hesitate to recommend Ottley House.

I will miss the lovely atmosphere at Ottley House!

Thankyou to the many friends I have made there. Both residents and staff

The staff at every level, are extremely professional, caring, friendly and approachable. My mum's problems stem from a lack of mobility and extreme old age. The staff are sensitive to her needs and in many instances intuitive, as she cannot always express her wishes. Ottley has a homely and welcoming atmosphere, created by a supportive and caring team.

A home from home is what you look for when choosing somewhere to look after a loved one and as a family, that is what we feel Mum has on the Ann Carter unit at Ottley House. Although she has advanced Alzheimer's and is unable to speak, she is thriving in so many ways due to the love, care and attention she is given by the staff at the home. All know her by name and she positively beams when they speak to her - a sure sign for us that she is happy and content. The home is extremely well managed and led by a team who are approachable, will listen and more importantly, are prepared to act if necessary. We are also grateful for the support we have been given by the staff, as they seem to know when we might be in need of a little extra TLC. As well as the regular activities, the home often organises special events for residents, their families and the local community and these embody the true spirit of the place - leaving you uplifted with a real sense of a community of care.

My husband has vascular dementia and it took me several years to admit to myself that I can no longer look after him. He has now been at Ottley House for a year. I visit most days. During that time I have seen the very high standard of care, patience and helpfulness displayed by the staff. Carers, regardless of age, take such pride in their very exacting work and I admire them all without exception. The management is friendly, understanding and efficient and when I go away from time to time I never worry that my poor husband is receiving anything other than the best of care. The layout of the dementia wing is simple and uncomplicated.

My husband's care is wonderful, he is known to the staff who care for him and are aware of his needs. Food and drink plentiful.

My mother is a resident in Ottley House Care Home and has been on the Charles Darwin unit (Memory Lane) for the past three years. She has vascular dementia which requires specialist care. We as a family are very satisfied with how she is cared for and each month there are activities which she is encouraged to join in, the staff at all levels are friendly and compassionate. The home is clean and the food is excellent.

Ottley House has been wonderful to my father and to us as a family, the staff are caring, helpful and kind. We know that if we have any worries concerning my father we can approach the staff anytime day or night, my father couldn't be in better hands and most importantly when we leave after visiting we can leave him knowing he's getting the best of care. Dad has a nice room with his own small en suite. The food is exceptional, the dining room beautifully presented, there are activities daily with a great activities team to entertain the residents. The manager is always available, helpful and approachable. We are sure our father couldn't get better care than he is getting at Ottley House.