The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)
Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)
welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)
The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)
Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)
welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by...
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ottley House.
A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Contact Barchester Ottley House Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ottley House Care Home for full pricing details and T&Cs.
Barchester Ottley House Care Home has a Review Score of 9.5 (9.549) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Ottley House Care Home has 86 reviews.
This is a beautiful and welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble. I always have a positive experience when I visit the home. The culture of care and friendliness is set from the top by the manager who is absolutely lovely and so...
This is a beautiful and welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble. I always have a positive experience when I visit the home. The culture of care and friendliness is set from the top by the manager who is absolutely lovely and so professional. I believe that the care team there and the reception team are exemplary. A beautiful environment too that is surrounded by glorious grounds.
My husband has been in the care of Ottley House as a resident for the last five years. during this time he has received the utmost respect compassion and outstanding care. The staff at Ottley House are lovely and we feel we are like a family. If I have ever had any issues I may be concerned about I...
My husband has been in the care of Ottley House as a resident for the last five years. during this time he has received the utmost respect compassion and outstanding care. The staff at Ottley House are lovely and we feel we are like a family. If I have ever had any issues I may be concerned about I have always felt I can discuss these with, staff and management. I have no hesitation in recommending Ottley House in the highest terms to everyone.
The housekeeping team do an amazing job keeping both...
The housekeeping team do an amazing job keeping both his room and communal areas tidy. Care staff are now like family to him. The catering team produce wonderful homecooked meals. The nursing team are responsive to any of my concerns.
A caring situation has been created.
A caring situation has been created.
Dad is generally cared for very well. He is content and calm most of the time. The staff show kindness towards him. They are very busy every day which means that no one has any time to sit and really talk and listen to him which I feel is a very important part of his care, especially with...
Dad is generally cared for very well. He is content and calm most of the time. The staff show kindness towards him. They are very busy every day which means that no one has any time to sit and really talk and listen to him which I feel is a very important part of his care, especially with Alzheimer's dementia. I do my best to provide meaningful conversation and company. It would be of great benefit to him if the staff could do the same. Dad is often in a muddle and needs someone to unravel him. More staff are required.
I was very impressed by the warm and helpful way we were welcomed. The atmosphere of the home was restful and helpful. Everywhere looked tidy and clean, it was wonderful not to have a stale smell pervading everything well done, as I know it takes hard work and diligence to make it so.
I was very impressed by the warm and helpful way we were welcomed. The atmosphere of the home was restful and helpful. Everywhere looked tidy and clean, it was wonderful not to have a stale smell pervading everything well done, as I know it takes hard work and diligence to make it so.
Thank you for your kind words. I will pass this on to the teams, they definitely work very hard.
I can’t thank the staff enough for the fantastic care they have given to my mum since she came to Ottley house in 2019 and especially over the past most difficult 12 months they have always been there on the end of the phone to help and support and keep me and my dad fully informed on how Mum is...
I can’t thank the staff enough for the fantastic care they have given to my mum since she came to Ottley house in 2019 and especially over the past most difficult 12 months they have always been there on the end of the phone to help and support and keep me and my dad fully informed on how Mum is when we couldn’t visit her. In April of this year my dad was able to visit Mum to celebrate their golden wedding anniversary together it was a joyous occasion.
Thank you, George, for your kind words, it's been tough for you all, hopefully, things are moving forward now and you will be able to spend more time with your lovely wife.
The care at Ottley house has been second to none over the past 2 years my wife has been there. They have also supported me through the most difficult time during lockdown when I sadly was not able to visit and see her but they were always there on the phone to update and reassure me on how my wife...
The care at Ottley house has been second to none over the past 2 years my wife has been there. They have also supported me through the most difficult time during lockdown when I sadly was not able to visit and see her but they were always there on the phone to update and reassure me on how my wife is doing during this difficult time for us both. I can’t thank the brilliant staff enough for the care they give.
Prior to admission to the unit we received good information in respect of the facilities and what to expect in terms of care and support. I cannot express how efficient the level of communication is between staff and me as next of kin. When a more expert level of care was needed the appropriate...
Prior to admission to the unit we received good information in respect of the facilities and what to expect in terms of care and support. I cannot express how efficient the level of communication is between staff and me as next of kin. When a more expert level of care was needed the appropriate agencies were contacted in a timely manner and care changed accordingly. I have been extremely happy with the care home.
Thank you Sandra for your positive feedback I will relay this to the team. If you need anything please do not hesitate to ask.
I am extremely happy with all the care my mum has from your happy and helpful receptionist to all the carers. They are always so kind to Mum, with time to talk to her and us when we visit.
I am extremely happy with all the care my mum has from your happy and helpful receptionist to all the carers. They are always so kind to Mum, with time to talk to her and us when we visit.
I would like to thank every member of staff at Barchester Ottley House Shrewsbury for doing an amazing job during the COVID lockdown. Mum has received excellent care and attention during a time when family are unable to visit. When family ring to enquire they are always informative and give a full...
I would like to thank every member of staff at Barchester Ottley House Shrewsbury for doing an amazing job during the COVID lockdown. Mum has received excellent care and attention during a time when family are unable to visit. When family ring to enquire they are always informative and give a full update leaving nothing out. Thank you all for all you do - keep up the amazing work.
I would like to thank all staff at Ottley House for the marvellous job they all do in making sure residents like my wife are looked after. During the COVID lockdown, I have been unable to visit and although I have missed visiting I feel confident that the staff who care for her keep me up to date...
I would like to thank all staff at Ottley House for the marvellous job they all do in making sure residents like my wife are looked after. During the COVID lockdown, I have been unable to visit and although I have missed visiting I feel confident that the staff who care for her keep me up to date with any changes or issues that may affect her day to day living. All staff have an amazing sense of humour which has obviously been what has kept them all going through very difficult and strange times. Thank you all for looking after my wife during a time that I have not been able to visit.
Thank you, Derek, I will pass on your comments to the team, they have been amazing. Its been strange without our families visiting. Hope to see you very soon, take care and look after yourself.
My mother was on the memory lane dementia ward whilst at Ottley. I can only speak highly of every aspect of care my mother received. The carers treated her with such respect and compassion, as well as looking after us as relatives. It was hard seeing her condition progress so quickly, but...
My mother sadly passed away last week and I can honestly say the staff were amazing. She was treated with the utmost dignity. I and my dad cannot express our thanks and gratitude enough, and without your kindness throughout I’m not sure how we would have coped.
We are very pleased with the care and support you give us, including Dad. Thank you for listening and for caring for Dad as much as we do.
We are very pleased with the care and support you give us, including Dad. Thank you for listening and for caring for Dad as much as we do.
Thank you, Beverley, for your kind words. We like to think we are one big family.
Completely satisfied with the caring attitude of all the staff at Ottley House.
Completely satisfied with the caring attitude of all the staff at Ottley House.
Thank you - we really appreciate your feedback.
Varied and enjoyable entertainment with dedicated staff. You're made to feel at home if your a resident or visiting family/friends. Can't praise the staff enough.
Varied and enjoyable entertainment with dedicated staff. You're made to feel at home if your a resident or visiting family/friends. Can't praise the staff enough.
Thank you Kath, lovely words. I will relay these comments to the team.
Always a good ratio of staff to residents so always someone available to ask questions. Staff all get to know new residents quickly and make family and visitors welcome. Especially impressed with the happy atmosphere created for everyone on Christmas Day and beautiful decorations in the home, very...
Always a good ratio of staff to residents so always someone available to ask questions. Staff all get to know new residents quickly and make family and visitors welcome. Especially impressed with the happy atmosphere created for everyone on Christmas Day and beautiful decorations in the home, very festive.
Thank you for your positive feedback, I will relay this to the team, we are glad you and your family enjoyed the Christmas celebrations.
Thank you for the lovely Christmas that you provided for my mother. Despite missing Christmas at home with their own loved ones the staff worked tirelessly and with great cheer. The atmosphere was festive, welcoming and the care and consideration offered to residents and relatives alike was...
Thank you for the lovely Christmas that you provided for my mother. Despite missing Christmas at home with their own loved ones the staff worked tirelessly and with great cheer. The atmosphere was festive, welcoming and the care and consideration offered to residents and relatives alike was exemplary. The food was delicious and beautifully presented. Mum went to bed tired and happy as did the rest of us. So good to know that she is so well cared for and by such wonderful people. Bring on Christmas 2020.
Thank you very much we always welcome feedback. I will share this with the rest of the team. I am glad you were able to share the celebrations with us.
The furnishings are first class, there are always people cleaning (not in an invasive way). The staff are wonderful spending a lot of time making sure my father is comfortable and has...
I love the rooms including the cafe and the restaurant which are a wonderful place for relatives and clients to go. Being relaxed and comfortable when we visit makes all the difference.
Thank you for your kind words, I will forward this onto the team.
Very satisfied with all aspects of my wife's stay at Ottley House.
Very satisfied with all aspects of my wife's stay at Ottley House.
Thank you, Peter, I am so pleased we were able to help.
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Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.
I undertook my nurse training in Zimbabwe and qualified as a...
Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.
I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.
Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.
My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.
My fantastic team and I look forward to welcoming you into our home
I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care...
I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.
I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really...
I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.
Hi I am Gill and I started working for Barchester in 2015. my role is to ensure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.
I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am...
I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.
I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.
I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.
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