
The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)

Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)

welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)

The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)

Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)

welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)

Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by...
Care Provided by Barchester Ottley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ottley House Care Home for full pricing details and T&Cs.
Contact Barchester Ottley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Kuda Munyira(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 1
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (2)
Barchester Ottley House Care Home Reviews (86)
Barchester Ottley House Care Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ottley House Care Home has 86 reviews.
An open place with windows building, lovely room
Thank you for taking time to review our service, we appreciate your feedback and will continue to deliver the great standards you have experienced.
I have only been here a few days but my initial impression is highly favourable. The staff are kind, caring and nothing is too much trouble for them. The food is good, tasty and well presented. The room is comfortable and for the first time in many months I have slept peacefully. I have no complaints and would recommend Ottley House to anyone looking for R&R.
Thank you for the wonderful feedback, it was lovely having you with us.
Mum has made great progress, she's talking more and using her hands more. Staff are very caring and very well led by the deputy head here.
Thank you for taking time to give feedback, we will share this with the team.
She was happy and contented to be with us and ate well. Her nurse fed her and popped in a few times to check all okay.
We met with the unit manager and expressed how pleased we are with the care and attention she is receiving
The home is very clean and we are very happy with her care.
Staff were great. One member of staff, in particular, handled Mum in her final hours very well. Two other members of staff was excellent too.
I was giving my friend's mum compassion. I must say Barchester Ottley House Care Home is outstanding the care that they gave my friend 's mum will forever be appreciated,they were so patient,showed compassion and served her proper meals.
Overall very happy with all areas of the service. All staff helpful and polite.
Warm welcome. Smile. Very helpful and informative will recommend anyone looking to be cared for when the need arises to visit and see and feel the care given for themselves.
Thank you for your valuable feedback. I will share this with the team on in the home.
Only issue is with a potential urine infection Mum has which seems to be taking a long time to diagnose - GP issue.
Thank you for your review, we will continue to strive for the best care for Mum.
At all times, the staff did their utmost to make her last days as comfortable as possible. I could not ask for more.
Thank you for the review, we are happy you were pleased with Mum's care while she was with us, it was an honour to care for her, she will be greatly missed by the Ottley House Family.
Mum lived at Barchester Ottley House Care Home for over three years and I visited her nearly every day. Mum had been fiercely independent but due to the level of care and compassion shown to her, she came to view Ottley as her home and often described herself as "happy", which is amazing bearing in mind her health was failing. I came to know the nurses and carers and watched them working collaboratively and with good grace and this created a positive atmosphere in the home. The excellent nurses fought for Mum for investigations, pain relief and review because the GPs were sometimes difficult to pin down. Some of them phoned me after their shift to let me know that Mum had settled when I had been worried. If I ever thought there was an issue (and there were very few) the nurses would listen to me and sort it. The respectful attitude shown by the carers preserved her dignity and individualism and there was much humour. They would chat and laugh with her and comfort her when needed.
Thank you for the review, Mum will be missed greatly at Ottley House, it was a great privilege for us to care for her.
My daughter and I looked at many homes and whilst Barchester Ottley House Care Home is a 2-hour drive - or 2.5 train journey for me - we are very confident that we made the right decision.
The staff have been extremely kind and helpful towards my mother, for which I am very grateful.
Everybody is helpful and look after my friend with kindness. Keep him clean and out of pain. Would recommend to everyone.
Thank you for your valuable feedback, we greatly appreciate taking your time to complete the review.
I have been very impressed with Barchester Ottley House Care Home. The facilities are excellent, clean and in good repair. The staff are professional, friendly and approachable and always willing to listen to and answer any concerns. My mother has been very happy here and loves the staff and her room. I would recommend Ottley to anyone.
Thank you for your feedback. This is inspiring and motivating to our team, we want to continue to provide quality care in the home for our residents and ensure every moment is memorable.
My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded her dignity at all times. She always told us how lovely all the staff were and how comfortable she was.
Hi Richard, thank you for the feedback, it was an honour having her living with us, she is greatly missed by the staff.
She has returned to her old self, happy, chatty and interested in living again.
Mum celebrated her 93rd birthday in august and the staff made it a special day for her, her room was decorated, a delicious cake made and staff were fantastic.
We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you.
Thank you for taking the time to complete this positive review, we will continue to prioritise patient-centered care to ensure Mum continues to enjoy her stay at Ottley House.
Sadly, during the 3 months of him being here, I have noticed a big change in staff, with what I feel to be under-staffing at times. My big upset is seeing what was a most beautiful garden area being totally neglected, only two years ago this used to be well looked after and a joy to visit and sit out and walk around. Please Barchester, employ a gardener!
Thank you for taking the time to review our home and teams, and thank you for raising the concern with the garden, in the last weeks there has been progress and our maintenance team are working on it.
Went to see Mum after we had been on holiday - so pleased to see her looking so good and happy. Spent a lovely morning with her in the big lounge, so light and airy, she watched people coming and going, she has dementia. The carers all spoke to her in passing, they knew her name, impressed. Could wish for better care or carers for her. Thank you all.
The activities are good and needed particularly by my father who is always busy, the more the better. The food is of a good standard and choice is good. A bin in the room would be an idea. For my father, in memory lane, try to maintain his independence as long as possible, i.e. shave, trim beard etc. Not living close, I would like a video call set up so I can communicate better. Dad no longer has his phone with him in memory lane.
Thank you for the positive feedback, the team greatly appreciates the recognition.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Barchester Ottley House Care Home.
There are no upcoming events for Barchester Ottley House Care Home.
Awards / Recognitions (93)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Ottley House Care Home.
Meet the Team (10)

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.
I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.
Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.
My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.
My fantastic team and I look forward to welcoming you into our home

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.

Hi I am Gill and I started working for Barchester in 2015. my role is to ensure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.
Frequently Asked Questions about Barchester Ottley House Care Home
What types of Care is Barchester Ottley House Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Ottley House Care Home have?
There are 68 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Ottley House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Ottley House Care Home to the centre of Shrewsbury?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ottley House Care Home to verify any information. View our terms and conditions. Barchester Ottley House Care Home has an Enhanced Service -more info.