Barchester Ottley House Care Home

My only hope is that activities stay in top of priorities as this is what to many of the residents look forward to.

An open place with windows building, lovely room

I have only been here a few days but my initial impression is highly favourable. The staff are kind, caring and nothing is too much trouble for them. The food is good, tasty and well presented. The room is comfortable and for the first time in many months I have slept peacefully. I have no complaints and would recommend Ottley House to anyone looking for R&R.

Mum has made great progress, she's talking more and using her hands more. Staff are very caring and very well led by the deputy head here.

The home is very clean and we are very happy with her care.

Staff were great. One member of staff, in particular, handled Mum in her final hours very well. Two other members of staff was excellent too.

I was giving my friend's mum compassion. I must say Barchester Ottley House Care Home is outstanding the care that they gave my friend 's mum will forever be appreciated,they were so patient,showed compassion and served her proper meals.

Overall very happy with all areas of the service. All staff helpful and polite.

Warm welcome. Smile. Very helpful and informative will recommend anyone looking to be cared for when the need arises to visit and see and feel the care given for themselves.

Only issue is with a potential urine infection Mum has which seems to be taking a long time to diagnose - GP issue.

At all times, the staff did their utmost to make her last days as comfortable as possible. I could not ask for more.

Mum lived at Barchester Ottley House Care Home for over three years and I visited her nearly every day. Mum had been fiercely independent but due to the level of care and compassion shown to her, she came to view Ottley as her home and often described herself as "happy", which is amazing bearing in mind her health was failing. I came to know the nurses and carers and watched them working collaboratively and with good grace and this created a positive atmosphere in the home. The excellent nurses fought for Mum for investigations, pain relief and review because the GPs were sometimes difficult to pin down. Some of them phoned me after their shift to let me know that Mum had settled when I had been worried. If I ever thought there was an issue (and there were very few) the nurses would listen to me and sort it. The respectful attitude shown by the carers preserved her dignity and individualism and there was much humour. They would chat and laugh with her and comfort her when needed.

My daughter and I looked at many homes and whilst Barchester Ottley House Care Home is a 2-hour drive - or 2.5 train journey for me - we are very confident that we made the right decision.

The staff have been extremely kind and helpful towards my mother, for which I am very grateful.

Everybody is helpful and look after my friend with kindness. Keep him clean and out of pain. Would recommend to everyone.

I have been very impressed with Barchester Ottley House Care Home. The facilities are excellent, clean and in good repair. The staff are professional, friendly and approachable and always willing to listen to and answer any concerns. My mother has been very happy here and loves the staff and her room. I would recommend Ottley to anyone.

My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded her dignity at all times. She always told us how lovely all the staff were and how comfortable she was.

We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you.

Went to see Mum after we had been on holiday - so pleased to see her looking so good and happy. Spent a lovely morning with her in the big lounge, so light and airy, she watched people coming and going, she has dementia. The carers all spoke to her in passing, they knew her name, impressed. Could wish for better care or carers for her. Thank you all.

The activities are good and needed particularly by my father who is always busy, the more the better. The food is of a good standard and choice is good. A bin in the room would be an idea. For my father, in memory lane, try to maintain his independence as long as possible, i.e. shave, trim beard etc. Not living close, I would like a video call set up so I can communicate better. Dad no longer has his phone with him in memory lane.