Barchester Mount House & Severn View Care Home

I have been very impressed by the welcome that I have received here and by the care, sympathy and good humour that I have experienced during my stay. Everyone here, without exception, has made my stay a pleasant experience in which my rehabilitation has progressed smoothly.

The carers led by two ladies and all their team were so lovely to her, this not only helped her but it helped us as her family. We had access to her whenever we wanted and we were always met by a friendly face. I want to say thank you to everyone at Mount House for being so kind to her. The news only ever tells us the nursing homes that fail, there must be thousands of them that do wonderful work. Barchester's Mount House is definitely in this category.

I am generally happy with my father's care - he seems happy most of the time, and the majority of the care staff are always very pleasant and helpful.

The receptionist is extremely welcoming and helpful.

I do get concerned about the level of staffing at weekends and on 2 occasions now I have been in the lounge area and there was not a single member of care staff member in the area for over 15 minutes when I went to get someone as 2 residents were arguing - and one threatened the other. This also happened to a friend of mine who was visiting my father.

The lounge needs to be supervised at all times as there are often 10 if not more people sitting in there.

Apart from the issue of staffing levels at weekends - I am happy with the care, support, friendships the staff offer my dad.

My review is to cover the last couple of months since new management of the home. My mother has been a resident of eight years and standards had dropped. I am now very pleased with improvements and hope the home will return to previous excellent conditions. New manager very good.

Also, great care is taken with all things. The old building is kept very well and maintained.

Barchester The Mount House & Severn View Care Home was not suitable for me who was not suffering from dementia or needing help with bathing, dressing or feeding. Although the carers were kind and hard working for the other residents, I felt I was paying a lot of money for just 3 meals a day where portions were small and salads were meagre. In spite of as long before my stay and during it, I had to supply my own lemons, brown sugar wide choice of fresh fruit and prunes in order to have sufficient fibre.

Compared to other care homes my wife has been in, The Mount in Shrewsbury is very good. The food and activities are excellent and I would not hesitate to recommend this care home to other people.

Mom likes her room and the house in general, which is lovely and spacious. The gardens are also lovely. The staff are friendly. It would be nice if Mom could be helped on a one-to-one basis to be more active within the home, as this is difficult for her.

Very happy with everything.

The food is excellent and the staff are always willing to do something different if a resident is not happy with what's on offer.

I would have no hesitation in recommending The Mount House Care Home to future residents.

At The Mount House & Severn View Care Home we find the nursing staff very professional and helpful. Other staff are approachable and considerate. The care is good, and the food provided is excellent. Overall, the home is a friendly environment, with a homely feel.

I have been very impressed by the help and general management in the home. Both my own mother and mother in law have been residents in the home. My mother in law who was a resident until she died last year and my own mother is still a resident both having been a resident for over 12 months. The rooms are always kept clean and tidy. The staff are always on hand and most helpful; the food is always very well prepared and tasty and the activities are always varied and many of them. I have always been very impressed by all aspects especially the Manager.

The staff look after my aunty in a caring and respectful manner. The care home is clean and tidy with generous amount of furniture and also decoration is delightful. No qualms. Very happy that my aunty is here.

I was delighted with the care my mother received and The Mount during her stay in a D2A bed. She suffers with dementia and her whole personality changed for the better in four short weeks. There were so many activities and if mum didn't want to participate she was still taken to them to watch and would invariably join in. She also regained a certain amount of independence as she was encouraged to feed herself. The staff are all wonderful I can't praise them highly enough. If money wasn't an issue I would have not hesitated in keeping her there permanently.

The Mount has a lovely homely feel. The staff are kind and cheerful and helpful, but I do think more staff may be needed. The menus and kitchens are excellent. There is always someone competent if contact is needed. I do find items of clothing are often lost in the laundry although they are all labelled. Overall I am very happy with the care given here.

I feel that my father is very well cared for at the Mount, all of his needs are fully met and I have been filled in with any care needs or developments in his care. My dad seems and says he is very happy with the care he is receiving.

Not enough care staff available at weekends in particular. Could do with carer present in lounge during the day and evening. Do not answer the bell quickly enough can sometimes take fifteen minutes plus. Not enough carers available on residential early afternoon to take residents to the toilet. Left in wheelchair rather than arm chair during the day. Meals although good could do with sauces e.g Apple sauce, Mint sauce. More staff required to supervise in dining room.

The home has a pleasant atmosphere and my sister is very happy and contented. The staff are pleasant and caring.

Our mother is well cared for although I only come once a year. My sister is here on a regular basis. All staff greet me in a welcoming manner, give me their time if I have questions. Mum is treated with respect and dignity. The management is involved directly with the residents which I like. Everything runs smoothly and it doesn't matter what time I come in, staff are attentive to my mother and we appreciate all that is done by the staff.

Our overall impression of 'The Mount' is one of total care and compassion by all the staff- we are more than happy with all aspects of care. We are always able to see the nursing staff and any questions they are more than happy to answer providing the same standard of care. We will not have any cause to complain.