Barchester The Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP

Barchester The Mount House & Severn View Care Home, Shrewsbury, Shropshire
Barchester The Mount House & Severn View Care Home, Shrewsbury, Shropshire
Barchester The Mount House & Severn View Care Home, Shrewsbury, Shropshire

Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care alongside expert care for people living with a dementia in a dedicated community called Memory Lane.

There is a team of highly-qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time!

Group: Barchester Healthcare Ltd

Person in charge: Jamie Stubbs (Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre admission needs assessment prior to admission. Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester The Mount House & Severn View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 07 Nov 2017

We currently have 3 en suite rooms available for Nursing, residential and dementia care. Please contact the home to view and for more information.

Reviews

9.4 Barchester The Mount House & Severn View Care Home has a Review Score of 9.4 (9.384)

The Review Score of 9.4 (maximum of 10) for Barchester The Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Barchester The Mount House & Severn View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.436 for Barchester The Mount House & Severn View Care Home is calculated as follows: ( (153 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 264 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.948 Points relating to the number of positive Reviews for Barchester The Mount House & Severn View Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 11 Reviews ÷ 11.6 Target = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester The Mount House & Severn View Care Home?

  • Extremely LIKELY
    13
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester The Mount House & Severn View Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Nephew of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My review is to cover the last couple of months since new management of the home. My mother has been a resident of eight years and standards had dropped. I am now very pleased with improvements and hope the home will return to previous excellent conditions. New manager very good.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Unlikely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

My mum recently had a bad fall and she broke her shoulder. All the staff have been very professional, very helpful, very polite and they make sure they have all their medicines and very alert to anyone that has fallen. I wanted my mum to come to Barchester The Mount House & Severn View Care Home because the doctor who looks after the residents is mum's doctor.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a marked improvement since the new manager arrived. Changes for the better are happening and there is a feeling that the home has 'come' alive.

Of an afternoon there seem to be more carers and a very happy atmosphere. The building is being improved and already looks better. The improvement is very marked and the girls (carers) are as good as ever - kind, attentive and doing a difficult job.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Well run home with a great understanding of the resident's needs.
Also, great care is taken with all things. The old building is kept very well and maintained.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Barchester The Mount House & Severn View Care Home was not suitable for me who was not suffering from dementia or needing help with bathing, dressing or feeding. Although the carers were kind and hard working for the other residents, I felt I was paying a lot of money for just 3 meals a day where portions were small and salads were meagre. In spite of as long before my stay and during it, I had to supply my own lemons, brown sugar wide choice of fresh fruit and prunes in order to have sufficient fibre.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Compared to other care homes my wife has been in, The Mount in Shrewsbury is very good. The food and activities are excellent and I would not hesitate to recommend this care home to other people.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mom likes her room and the house in general, which is lovely and spacious. The gardens are also lovely. The staff are friendly. It would be nice if Mom could be helped on a one-to-one basis to be more active within the home, as this is difficult for her.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very happy with everything.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care for my mum has been very good with all staff being extremely supportive of mum and all the family. We are always made to feel welcome in the home, with support given willingly to help us understand and deal with mums growing confusion. Mums key worker is always patient and positive and has given so much time and thought to how to make mum more relaxed and happy.
The home manager is always available to discuss potential difficulties and can be relied upon to deal with them as agreed, meaning that the family trust her to ensure mums needs are always put first. It is obvious she is an excellent leader and understands what is happening at Mount House and my brother and I are both impressed with the work she does.
Choosing a care home is very difficult, but I feel in Mount House we have made a good choice and have found a very caring, warm environment for my mum.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff have been very welcoming and have done all they can to make my mother feel settled. Communication is very good and we feel well informed about her care. The home provides a very professional service in a homely environment.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I have always found the Management and Staff to be approachable and helpful. My relative has always been treated with respect and dignity even in the most difficult circumstances.
The activities programme is excellent and the residents always seem interested in what is going on. There is always a feeling of peace and contentment in the communal area.
The food is excellent and the staff are always willing to do something different if a resident is not happy with what's on offer.

I would have no hesitation in recommending The Mount House Care Home to future residents.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Great place very warm and homely - staff will help you with everything. The home cooking is superb especially the cakes that are made daily,
activities that are suitable for everyone and there is a lively atmosphere in the home.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At The Mount House & Severn View Care Home we find the nursing staff very professional and helpful. Other staff are approachable and considerate. The care is good, and the food provided is excellent. Overall, the home is a friendly environment, with a homely feel.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been very impressed by the help and general management in the home. Both my own mother and mother in law have been residents in the home. My mother in law who was a resident until she died last year and my own mother is still a resident both having been a resident for over 12 months. The rooms are always kept clean and tidy. The staff are always on hand and most helpful; the food is always very well prepared and tasty and the activities are always varied and many of them. I have always been very impressed by all aspects especially the Manager.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was delighted with the care my mother received and The Mount during her stay in a D2A bed. She suffers with dementia and her whole personality changed for the better in four short weeks. There were so many activities and if mum didn't want to participate she was still taken to them to watch and would invariably join in. She also regained a certain amount of independence as she was encouraged to feed herself. The staff are all wonderful I can't praise them highly enough. If money wasn't an issue I would have not hesitated in keeping her there permanently.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The Mount has a lovely homely feel. The staff are kind and cheerful and helpful, but I do think more staff may be needed. The menus and kitchens are excellent. There is always someone competent if contact is needed. I do find items of clothing are often lost in the laundry although they are all labelled. Overall I am very happy with the care given here.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel that my father is very well cared for at the Mount, all of his needs are fully met and I have been filled in with any care needs or developments in his care. My dad seems and says he is very happy with the care he is receiving.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff look after my aunty in a caring and respectful manner. The care home is clean and tidy with generous amount of furniture and also decoration is delightful. No qualms. Very happy that my aunty is here.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not enough care staff available at weekends in particular. Could do with carer present in lounge during the day and evening. Do not answer the bell quickly enough can sometimes take fifteen minutes plus. Not enough carers available on residential early afternoon to take residents to the toilet. Left in wheelchair rather than arm chair during the day. Meals although good could do with sauces e.g Apple sauce, Mint sauce. More staff required to supervise in dining room.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Carole Watkins, Manager at Barchester The Mount House & Severn View Care Home responded to this review on 03 Dec 2015:

I am sorry that these comments have been made, we work to high standards at the Mount and I have addressed all these comments with my staff. I have spoken with the relative, reassuring them that we have the same amount of staff on at all times and at weekends we even employ admin to cover saturday mornings and activity staff are also on at the weekend. I also explained that I personally do spot checks at the weekend to check on the running of the home. The relative felt reassured once that I had spoken with them.

The home has a pleasant atmosphere and my sister is very happy and contented. The staff are pleasant and caring.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother is well cared for although I only come once a year. My sister is here on a regular basis. All staff greet me in a welcoming manner, give me their time if I have questions. Mum is treated with respect and dignity. The management is involved directly with the residents which I like. Everything runs smoothly and it doesn't matter what time I come in, staff are attentive to my mother and we appreciate all that is done by the staff.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our overall impression of 'The Mount' is one of total care and compassion by all the staff- we are more than happy with all aspects of care. We are always able to see the nursing staff and any questions they are more than happy to answer providing the same standard of care. We will not have any cause to complain.

How likely would you be to recommend Barchester The Mount House & Severn View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Paul

Paul Barnett

Job Title: Head of Maintenance

Joined: 2016

Description:

Paul is first port of call for anything to do with the running or upkeep of the home and its premises. He is always happy to lend a hand or help solve any issues or problems you may have, from putting up personal televisions in residents rooms to electrical testing of equipment.

Damian

Damian Lawley

Job Title: Head Chef

Joined: 2014

Description:

I started in the hospitality industry at the age of 16, where i worked my way up. i came to Mount House in 2014 as 2nd Chef where i became head chef in November 2015.

Jamie

Jamie Stubbs

Job Title: General Manager

Joined: 2017

Description:

I am responsible for managing all aspects of the home, ensuring quality and compliance standards are maintained and providing support to my exceptional staff when they need it.

Donna

Donna Tustin

Job Title: Deputy Manager

Joined: 2013

Description:

I have been employed at Mount House as a Deputy since 2013. I have the lead role on clinical issues and support Carole in all aspects of running the home.

I am proud to lead a team of loyal and dedicated nurses and carers.

Gill

Gill Davies

Job Title: Administrator

Joined: 2005

Description:

I have been at Mount House for 11 years now, originally as Administration Assistant and now following promotion to Home Administrator.

I am responsible for the administration team and all financial aspects related to the running of the home.

Michelle

Michelle Baker

Job Title: Administration Assistant

Joined: 2004

Description:

I previously worked here at The Mount for a number of years as Activity Coordinator and have now changed position, now working as admin assistant. Therefore i have a good knowledge of how the home works and am always happy to help answer any questions or queries you may have.

Doreen

Doreen Stafford

Job Title: Head of Housekeeping

Joined: 2004

Description:

My team and I work hard to ensure that The Mount House maintains its high standards in laundry and cleaning.

I have been here for 10 years and find it an extremely rewarding.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester The Mount House & Severn View Care Home