Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.6 115 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 58 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jake Evans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Pre admission needs assessment prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (58)

Barchester Mount House & Severn View Care Home Reviews (115)

9.6

Barchester Mount House & Severn View Care Home has a Review Score of 9.6 (9.634) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Mount House & Severn View Care Home has 115 reviews.

Overall Experience
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Reviewer Connection to Barchester Mount House & Severn View Care Home
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Total of 115, showing 1-20
Review from A G (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the Mount House are superb. They are all so kind and caring and I couldn't ask for more looking after my father. He was at the Mount on respite and improved considerably. Everyone was so friendly and welcoming and put us at easy. There was always a wife range of activities and everyone
had a smile. They really tried to make Dad feel at home. Thank you.
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S G (Wife of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were warmly welcomed by The Staff and made to feel comfortable in a homely room which could be made to feel our own. The staff worked together showing great kindness and patience They attended to our needs encouraging my husband to be independent. During his stay he became stronger and well. There
were activities to develop social integration and fun!
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Mount House & Severn View. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.

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Review from Michael N (Husband of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife is a resident at Mount House. Last week on 22nd June was her birthday. The chef organised a wonderful birthday party for my wife. She made my wife's favourite chocolate cake and made sure that the guests which were family an friends were provided with drinks and the cake. The day staff also
helped to prepare the room for my wife's birthday. The chef helped to make it a special day and my wife and all the family and friends really enjoyed the tea party. Thank you so much.
Reply from Jake Evans, Acting General Manager at Barchester Mount House & Severn View Care Home

Thank you, Michael, for your comments about your recent experience at Mount House & Severn View. It's a pleasure to care for your wife. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Take care.

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Review from R W (Relative of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An older building - more a home than a barracks with visible staff accepting & interacting with mobile patients in residential zone. Good dementia care with good food & activities. All staff are friendly with patients and visitors whilst remaining professional & helpful. It is encouraging to see a home
that was good over 20 years ago with improved facilities & still a high standard
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to send in such a lovely review, it is very much appreciated. It's great to have feedback . I shall be sure to pass on your kind words to the wider team. Many thanks.

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Review from Jayne E (Sister-in-law of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
MY SISTER IN LAW MOVED INTO THE MOUNT IN SEPTEMBER 24 SHE IS A FULL NURSING RESIDENT WHO REALLY IS QUITE DIFFICULT..
SPEAKING ON EXPERIENCE I HAVE ALWAYS RECEIVED A FRIENDLY WELCOME FROM RECEPTION TO,CARERS,CLEANING,AND KITCHEN STAFF TO NAME BUT A FEW. SMILEY FACES MAKE A WARM WELCOME.
WHENEVER I
HAVE HAD TO CONTACT OR THEY HAVE HAD TO CONTACT FOR MATTERS ARISING THESE HAVE ALWAYS BEEN DEALT WITH APPROPRIATELY.
THE HOME OFFERS A FULL VARIED MENU AND DO OFFER VISITORS DRINKS,FOOD ETC IF THEY ARE THERE AT MEAL TIMES.
ACTIVITIES ARE THERE TO ENJOY,SOME EXCELLENT ENTERTAINERS, SINGERS,MUSICIANS, AND STAFF WHO GET THE RESIDENTS UP GET THEM DANCING AND YOUNG STUDENTS WHO COME IN AND PUT ON QUIZZES,CRAFTS, etc.
THESE ARE THERE FOR ANYONE WHO WANTS TO BE ENTERTAINED.
THESE CARERS DESERVE MEDALS,IT'S NOT AN EASY JOB.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for taking the time time to leave a lovely review of our home, we have a great team here and we will pass on your kind words to all of the team.

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Review from Nikki M (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words strong enough to express our gratitude and love for The Mount. Mum's room is clean and comfortable; the lounge is a relaxing space to enjoy the varied daily activities (cake decoration today); the gardens are stunning and the food most delicious ( I may have stolen a chip on fish
and chip Friday!)
All staff are cheerful, enthusiastic, caring and compassionate and their respectful care is a joy to see. I know that mum is in the very best hands.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, we have a fantastic team here at The Mount, we will pass on your lovely review to the team.

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Review from Annette M (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well run care home. Staff friendly and good with residents. Lots of activities to keep the residents engaged. Nursing needs met. Food of good standard.
Garden lovely and very accessible for patients. Management listen to family concerns
Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Many thanks for your lovely review - lets hope the weather picks up so we can all enjoy the garden!

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Review from T F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the teams very kind and friendly the foods lovely dads put 3 inches on his waist in just 5 months and nearly needs the next size. Its a pretty place and feels more like home rather than being in a home. This weekend was especally fun with the Grand National with large chocolate bars for the winners
and an evening get together for the residents too.
Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to send in such a lovely review, it is very much appreciated. It's great to have feedback such as this as the staff are dedicated to making The Mount House & Severn View a place with a home-from-home feeling. I shall be sure to pass on your kind words to the wider team. Many thanks.

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Review from J V (Stepdaughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff.
Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Mount House & Severn View. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.

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Review from Noel O (Son of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.

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Review from Lesley P (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled
with positivity, kindness and patience.
Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.

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Review from Jennifer S (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has been so much happier since coming here, treated with the utmost kindness. Thank you.
Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Once in a while, a review really stands stands out and I'd like to thank you for taking the time to share two of the most important aspects of being a resident at Mount House; that your husband is happy and treated with kindness. The two go hand in hand and I will be enjoy passing on your comments to everyone at Mount House, as this feedback is essential to them and always gives everyone a boost. Thank you again, your review is greatly appreciated.

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Review from Julie B (Friend of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers,
not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used.
Overall good.
Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to send in such a comprehensive review. Everyone's views really matter to us at Mount House and we take on board your comments which I shall pass on and discuss with the wider team. I am super pleased to hear your friend has enjoyed sharing her memories with our staff and has a happy time with us here at Mount House.

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Review from Carole T (Sister-in-law of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'.
Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for the lovely review, it's very much appreciated. It's always good to hear that the kindness and care shown at The Mount House is noticed, as the team are dedicated to going above and beyond for each resident. I will ensure the comments are passed on to the wider team as feedback like this always brightens the day. Thank you.

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Review from David T (Brother-in-law of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done.
Reply from Tina Cresswell, Customer Relationship Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to send in such a lovely review, it is very much appreciated. It's great to have feedback such as this as the staff are dedicated to making The Mount House & Severn View a place with a home-from-home feeling. I shall be sure to pass on your kind words to the wider time. Many thanks.

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Review from R G (Sister-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and caring home. My very poorly brother-in-law is looked after with kindness and compassion. Everything is very relaxed and visitors made welcome.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.

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Review from Annette T (Wife of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is
possible under the circumstances.
Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.

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Review from J E (Wife of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble.
They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.
Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care Home

Thank you very much for your lovely review of our home.

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Review from Catherine L (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been so well cared for. The staff are amazing.
Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care Home

Thank you for taking the time to leave a review for The Mount House - we really appreciate your feedback.

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Review from Mike S (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you care about your loved one/family member, under no means submit them to a stretch at The Mount. Sure, there are outstanding members of staff (not management) but they quickly get fired for making an effort beyond their job. The rooms are appalling and seldom cleaned. The laundry service is a shambles
and the activities are few and far between.
Barchester is a national chain and as so, only cares about making money out of your relative. Be prepared in that they charge you for a month even after a resident has departed and they even go so far as to charge for a further week if they sadly pass away.
It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.
Reply from Feedback Team, The Feedback Team at Barchester Mount House & Severn View Care Home

Thanks for taking the time to add a review. We're sorry to learn you were unhappy with Mount House & Severn View Care Home and had not shared this with us at the time your relative was with us. We're grateful to you for sharing your feedback and we're sorry that we were unable to meet your expectations. The team were grateful for the chocolates you brought for them, they were enjoyed by all. Kind Regards, Barchester's Customer Feedback Team

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.634 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (228 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 306 Ratings = 4.634
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (8)

Coral

Coral Edwards

Job Title: Senior General Manager Joined: 2014

Hi, my name is Coral and I am the Senior General Manager at The Mount House & Severn View.


I have been a Registered General Nurse for 20 years and have 8 years of Care Home management experience. Our home is a warm and reassuring place and I am proud of my team members who work so hard to ensure it is a safe, happy place every day. I have lots of plans to make this lovely home even better and I look forward to welcoming you here.

Jake

Jake Evans

Job Title: Deputy Manager Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.

Clare

Clare Gregson

Job Title: Residential Unit Manager Joined: 2016

Hello, I am Clare the Unit Manager of the Mount House. I have worked at the Mount House & Severn View for over 9 years initially joining the team as a night carer and progressing to Unit Manager.

Katie

Katie Price

Job Title: Care Practitioner Joined: 2022

Hello, I am Katie a newly qualified Care Practitioner. Having worked in care for 10 years and progressing to Senior Carer, I have been supported by Barchester to train to do the Care Practitioner course. I am greatly enjoying this new role working alongside the nurses in this lovely home.

Kate

Kate Harrison

Job Title: Administrator Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.

Rachel

Rachel Gratton

Job Title: Administration Assistant Joined: 2021

Hello, I am Rachel and I am the administrative assistant and receptionist. It will generally be me who answers the phone and door at the home. I have a varied background working as a hairdresser for many years and former Head of Maintenance at another local Barchester home.

Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.

Steffi

Steffi Pritchard

Job Title: Head Housekeeper Joined: 2024

I have worked for Barchester for over 10 years in hospitality and love my role, I like making the residents feel special and keeping great standards in the home.

Frequently Asked Questions about Barchester Mount House & Severn View Care Home

What types of Care is Barchester Mount House & Severn View Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Mount House & Severn View Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Barchester Mount House & Severn View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Mount House & Severn View Care Home to the centre of Shrewsbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mount House & Severn View Care Home to verify any information. View our terms and conditions. Barchester Mount House & Severn View Care Home has an Enhanced Service - more info.