Barchester Mount House & Severn View Care Home

41/43 The Mount, Shrewsbury SY3 8PP
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9.6 118 Reviews
  • Barchester Mount House & Severn View Care Home, Shrewsbury
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.

There is a team of highly qualified and attentive staff, many of whom have worked at the Mount House for many years and there is a real focus on the individual needs of each resident with a tailored care plan provided for everyone.

A wide range of activities and events are provided and at meal times, you are treated to delicious and nutritious home cooked food which has been sourced locally with the environment in mind.

A welcome always awaits you at the Mount House and Severn View so please feel free to visit at any time.
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Care Provided by Barchester Mount House & Severn View Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 58 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount House & Severn View Care Home to find out the exact price for your requirements.

Contact Barchester Mount House & Severn View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mount House & Severn View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jake Evans (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (58)

Barchester Mount House & Severn View Care Home Reviews (118)

9.6

Barchester Mount House & Severn View Care Home has a Review Score of 9.6 (9.609) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Mount House & Severn View Care Home has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Mount House & Severn View Care Home
  • 40
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Total of 118, showing 21-40
Review from J E (Wife of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble.
They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.
Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care HomeThank you very much for your lovely review of our home.
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Review from Catherine L (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been so well cared for. The staff are amazing.
Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care HomeThank you for taking the time to leave a review for The Mount House - we really appreciate your feedback.
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Review from Mike S (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you care about your loved one/family member, under no means submit them to a stretch at The Mount. Sure, there are outstanding members of staff (not management) but they quickly get fired for making an effort beyond their job. The rooms are appalling and seldom cleaned. The laundry service is a shambles
and the activities are few and far between.
Barchester is a national chain and as so, only cares about making money out of your relative. Be prepared in that they charge you for a month even after a resident has departed and they even go so far as to charge for a further week if they sadly pass away.
It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.
Reply from Feedback Team, The Feedback Team at Barchester Mount House & Severn View Care HomeThanks for taking the time to add a review. We're sorry to learn you were unhappy with Mount House & Severn View Care Home and had not shared this with us at the time your relative was with us. We're grateful to you for sharing your feedback and we're sorry that we were unable to meet your expectations. The team were grateful for the chocolates you brought for them, they were enjoyed by all. Kind Regards, Barchester's Customer Feedback Team
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Review from Graham J (Son of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the
activities coordinator has gone out of her way to involve her where she is able.
Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care HomeThank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.
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Review from Marilyn F (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me,
has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount.
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Review from D L (Daughter of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble.
They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace.
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Review from Joy D (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother has been a nursing care resident at The Mount House for nearly a year. The care has been excellent and the staff superb, as visitors the family and friends are always made to feel welcome. Although she is confined to her bed I would like to particularly mention the 'extra mile'
taken to involve her in the home's activities and extra personal care, manicure, hand massage etc. At Christmas, a personalised photographic card was made for relatives which was much appreciated. I take this opportunity to thank a particular member of staff (and all the carers and nurses) for that 'extra mile', it all goes a long way towards making her feel special.
Reply from Coral Edwards, Regional Support Manager at Barchester Mount House & Severn View Care HomeThank you for your lovely words! All our staff try their very best to ensure The Mount House is a "home from home".
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Review from A F (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that
he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back.
Reply from Carol Edwards, Senior General Manager at Barchester Mount House & Severn View Care HomeThank You for taking the time to leave your lovely review and I have passed your kind comments onto the care team. It was a pleasure to see the change in Dad and help him return to his home.
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Review from J T (Respite Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Admitted Monday 4/9/23 for temporary respite following hospital discharge. Received efficiently and sympathetically. Impressed with the attention to my patient needs.
Stayed until Sunday 10/9/23. Very satisfied with all aspects. All staff were friendly and helpful and appeared competent. Catering
very good with attention to particular needs and preferences.
Slight reservation on shower/bath facilities which seemed rather restrictive, but purely adequate for most residents who require assistance.
May need long-term care and would consider the Mount for this although financially would need serious consideration.
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Review from Jo F (Friend of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff who go the extra mile to ensure the visit is a memorable one - they do the most amazing cakes! My friend is very happy and settled here and is very appreciative of the care he has received.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for taking the time to leave us a review; it's always a pleasure reading such positive feedback on the care my team provides. Your feedback will be shared with the team and, of course, the chef regarding the cakes! Thank you.
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Review from Tracie W (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so worried about Dad going into a care home, but we were put at ease as soon as we entered the home. This is the happiest that we have seen him in a long time. The care that he is receiving is outstanding, the staff are kind, caring and upbeat and nothing is too much trouble for them.
They
have also been a great support for the rest of the family, every visit is relaxed and we take great comfort in knowing that Dad is well looked after and happy.
Thank you.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for taking the time to leave us a review and for your lovely comments about our home, the care your father received and team at Mount House. Your feedback will be shared with the team who will be delighted to hear your feedback.
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Review from Charles O (Son-in-law of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at The Mount House & Severn View Care Home was wonderful, the staff went above and beyond. All staff were professional, superb, caring and loving. We could not ask for anything better. We would just like to thank all the carers, nurses and management for being there for us. Thank you again.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you so much for taking the time to provide us with a review. We appreciate your feedback and are grateful for your support.
Your kind words mean a lot to us and serve as a great motivation for our team. We strive to consistently deliver excellent care and support, and your review assures us that we are on the right track.
Thank you.
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Review from Carol J (Sister of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has only been a resident at The Mount House & Severn View Care Home for 6 weeks but I really wanted to write a review to say how wonderfully welcoming everyone has been from the manager and nurses to the admin and housekeeping staff. The nursing care has been excellent. The home is clean
and cosy and the food my brother tells me is delicious. We are so grateful for the ongoing care and would highly recommend The Mount House & Severn View Care Home.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for your wonderful review and recommendation of the care we provide at Mount House, it's an absolute pleasure having your brother to stay. You're more than welcome to have lunch with us anytime, just pop your order into chef when you next visit. I will be sure to share your comments with the whole team.
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Review from Cheryl P (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only in the home for a few weeks before she passed away but my experience of visiting Mum was very positive. The care she received was wonderful as was the care they showed me. I can't think of one negative thing to say, everything from cleanliness to kind words, wonderful food and a homely
atmosphere were all exceptional. My only wish would have been that Mum could have spent more time there before she passed away, as even though she had Alzheimer's she was happy, chatty and such a good patient. I will miss seeing everybody at the home but will recommend it to everyone I know. Many thanks.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for your wonderful review of our home and the care our team provides. It was an absolute pleasure having your mother stay at The Mount; her personality and warmth shone brightly. You're welcome to pop in at any time for a chat; there's always a slice of homemade cake waiting for you within our home.
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Review from Phil H (Son of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and the cleaning and maintenance staff go beyond their remit down to the smallest detail. We have been able to take personal things for Mum and have pictures hung and shelves fitted. The catering staff listened and provided the food requested. For Mum's 97th birthday, they
made a lovely cake and treated her very well. The cleaning staff do more than just clean, they take care and chat and provide things when needed.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from P B (Friend of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my arrival at The Mount, the reception and welcome were amazing. The warmth and friendliness of the staff were lovely. This was my first time visiting a friend of mine and I was really pleased to find that she loves living at The Mount and spoke very highly of the staff and the home.
Reply from Claire Brewer, General Manager at Barchester Mount House & Severn View Care HomeThank you for your feedback, it is wonderful to hear such news -please be advised we will share this with the team.
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Review from Barry H (Husband of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would have no hesitation in recommending Barchester The Mount House & Severn View Care Home. Staff are excellent and efficient in what they do, nothing is too much trouble. Food is very good, all homecooked. We're very happy with everything.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Mount House & Severn View Care HomeThank you so much for taking the time to review Mount House and Severn View, it means so much to the team. We have been trialling some new menus which are proving very popular so it is really positive to have further positive feedback.
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Review from Jane T (Grandson of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very happy and contented since her move into The Mount. The staff are very supportive and friendly. Even when busy, they will listen to concerns and try to find a solution. They have had to deal with a lot of additional responsibilities as a result of COVID and have done this with
good humour and resilience. The ambience is very soothing and comfortable. Thank you for all of your help.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Mount House & Severn View Care HomeThank you so much for taking the time to review the home, the staff go out of their way to make it home from home so will be so pleased with the feedback. It is wonderful to hear how happy your mum is with us here at the Mount House.
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Review from K S (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 93-year-old mother moved into Mount House following a life-changing accident, which left her blind and after six weeks in hospital. I have the highest praise for the staff of Mount House for the way they help mum, encouraging her to regain as much independence as her disability allows, and ensuring
she takes an active part in activities. The staff has also made family and friends very welcome and any queries have been quickly answered and resolved. In the 3 months Mum has been resident, she has changed from a frightened and confused old lady to someone who is enjoying life again.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for your time to leave us a review.
It is very nice to hear how your loved one has been in good hands and that we made a positive difference.

Thank you again for your feedback and your lovely words.
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Review from Sue D (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent six very happy years at Mount House having been diagnosed with dementia. All staff were conscientious, caring and compassionate and always treated her with dignity. Everyone seemed to see the residents as part of a family and responded to them as they would to their own relatives. In May mum
started to deteriorate and we realised she was near end of life and though needing constant care we knew hospitalising her at that stage would be detrimental to her well-being. The team at The Mount under the manager responded so positively and gave mum all the love and care you could ever ask for. My daughter and I spent many long hours sitting with mum in those last three weeks, but the manager and the team were always there to offer support, advice and a shoulder to cry on.
As a family, we will always cherish the love they showed all of us at a difficult time. Thank you to everyone on The Mount House team.
Reply from Adrian Suciu, General Manager at Barchester Mount House & Severn View Care HomeThank you for your review.

We wish you the best with the new steps in your life.
"Mum" was cherished by the staff members, and we are still discussing fondly about her and you.
Please feel free to visit us at any time. I know that everybody will be pleased to see you.

Thank you for your kind words!
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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Barchester Mount House & Severn View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.609 for Barchester Mount House & Severn View Care Home is calculated as follows: ( (205 Excellents x 5) + (60 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 281 Ratings = 4.609
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount House & Severn View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (4)

Jake

Jake Evans

Job Title: Deputy Manager Joined: 2024

Hello, I'm Jake and delighted to join the team at Mount House and Severn View. I'm a qualified RGN and nursing has been my passion for many years, with particular focus on caring for the elderly and helping them live the best they can in their later years.


I live locally in Ford with my young family, who happily keep me in check and on my toes.


In the event you're passing or looking for a tour of our home, please don't hesitate to pop in. The team and I would be delighted to meet you, have a coffee or tea and show you around.

Kate

Kate Harrison

Job Title: Administrator Joined: 2022

Hello, I am Kate the administrator at Mount House and Severn View. I worked at another Barchester home for 6 years before moving here just over a year ago. I love working in care homes with such wonderful residents and team members.

Steffi

Steffi Pritchard

Job Title: Head Housekeeper Joined: 2024

I have worked for Barchester for over 10 years in hospitality and love my role, I like making the residents feel special and keeping great standards in the home.

Joe

Joe Cieciora

Job Title: Maintenance Assistant/Gardener Joined: 2014

Hello, I am Joe and I joined the Mount House and Severn View in 2014 as one of our Kitchen Assistants. I was then promoted to the home's Maintenance Assistant responsible for maintaining the grounds and buildings, ensuring a safe environment in which to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mount House & Severn View Care Home to verify any information. View our terms and conditions. Barchester Mount House & Severn View Care Home has an Enhanced Service - more info.