Barchester Mount House & Severn View Care Home

My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is possible under the circumstances.

They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.

Mum has been so well cared for. The staff are amazing.

It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.

My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the activities coordinator has gone out of her way to involve her where she is able.

Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me, has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount.

Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble. They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace.

My 90-year-old mother has been a nursing care resident at The Mount House for nearly a year. The care has been excellent and the staff superb, as visitors the family and friends are always made to feel welcome. Although she is confined to her bed I would like to particularly mention the 'extra mile' taken to involve her in the home's activities and extra personal care, manicure, hand massage etc. At Christmas, a personalised photographic card was made for relatives which was much appreciated. I take this opportunity to thank a particular member of staff (and all the carers and nurses) for that 'extra mile', it all goes a long way towards making her feel special.

Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back.

May need long-term care and would consider the Mount for this although financially would need serious consideration.

Lovely staff who go the extra mile to ensure the visit is a memorable one - they do the most amazing cakes! My friend is very happy and settled here and is very appreciative of the care he has received.

Thank you.

The care at The Mount House & Severn View Care Home was wonderful, the staff went above and beyond. All staff were professional, superb, caring and loving. We could not ask for anything better. We would just like to thank all the carers, nurses and management for being there for us. Thank you again.

My brother has only been a resident at The Mount House & Severn View Care Home for 6 weeks but I really wanted to write a review to say how wonderfully welcoming everyone has been from the manager and nurses to the admin and housekeeping staff. The nursing care has been excellent. The home is clean and cosy and the food my brother tells me is delicious. We are so grateful for the ongoing care and would highly recommend The Mount House & Severn View Care Home.

My mum was only in the home for a few weeks before she passed away but my experience of visiting Mum was very positive. The care she received was wonderful as was the care they showed me. I can't think of one negative thing to say, everything from cleanliness to kind words, wonderful food and a homely atmosphere were all exceptional. My only wish would have been that Mum could have spent more time there before she passed away, as even though she had Alzheimer's she was happy, chatty and such a good patient. I will miss seeing everybody at the home but will recommend it to everyone I know. Many thanks.

The staff are very caring and the cleaning and maintenance staff go beyond their remit down to the smallest detail. We have been able to take personal things for Mum and have pictures hung and shelves fitted. The catering staff listened and provided the food requested. For Mum's 97th birthday, they made a lovely cake and treated her very well. The cleaning staff do more than just clean, they take care and chat and provide things when needed.

On my arrival at The Mount, the reception and welcome were amazing. The warmth and friendliness of the staff were lovely. This was my first time visiting a friend of mine and I was really pleased to find that she loves living at The Mount and spoke very highly of the staff and the home.

Would have no hesitation in recommending Barchester The Mount House & Severn View Care Home. Staff are excellent and efficient in what they do, nothing is too much trouble. Food is very good, all homecooked. We're very happy with everything.

My mother has been very happy and contented since her move into The Mount. The staff are very supportive and friendly. Even when busy, they will listen to concerns and try to find a solution. They have had to deal with a lot of additional responsibilities as a result of COVID and have done this with good humour and resilience. The ambience is very soothing and comfortable. Thank you for all of your help.

My 93-year-old mother moved into Mount House following a life-changing accident, which left her blind and after six weeks in hospital. I have the highest praise for the staff of Mount House for the way they help mum, encouraging her to regain as much independence as her disability allows, and ensuring she takes an active part in activities. The staff has also made family and friends very welcome and any queries have been quickly answered and resolved. In the 3 months Mum has been resident, she has changed from a frightened and confused old lady to someone who is enjoying life again.