Barchester Mount House & Severn View Care Home

As a family, we will always cherish the love they showed all of us at a difficult time. Thank you to everyone on The Mount House team.

Mount House has great service, very friendly staff members, and is a well-run place. I would highly recommend. Also, have some amazing activities for residents. And never too busy to help you when you are there. Great home!

Overall a big 10/10 from us!

I stayed 2 weeks respite care. I was under a pain control program which did not happen for my first 3 days, on the Sunday evening I made a verbal complaint, from that point everything became ordered and my pain management was given as and when required. My surroundings were pleasant and of a good standard. Overall I felt The Mount had become forgotten over the last few years and quite shabby in certain areas. The majority of caring staff gave their absolute all and more beyond their job requirements. When there was few staff it was noticeable immediately. In my view The Mount was obviously a poor relation when money was concerned. Barchester needs to apply more money to its older homes instead of favouring the new. I feel Barchester Group are failing The Mount at Shrewsbury and their loyal staff.

The care, warmth and friendship during my stay were outstanding and I really enjoyed it here.

My Mum has just spent two weeks at Mount House for respite care. During that time she has been looked after exceptionally well. All the staff are friendly and professional and work extremely hard. Thank you to everyone for all you have done, it's really appreciated.

Mum is extremely well looked after and all her needs are fully catered for and she is very happy here.

I cannot speak highly enough of all the staff at The Mount House. Working under these present conditions has never removed the smile from all their faces. Thank you for all you do - well done keep the good work up.

I feel very comfortable knowing mum is being cared for with sincerity and respect. All her requests are met. The carers are angels in my mind. Moving mum from her home of 43 years to The Mount House was a major upheaval. But she settled in with the care and time of all the staff at The Mount.

Staff very good and kind, and good to have a chat with.

Although I sincerely hope I will not need to use elderly care home facilities I do appreciate that there is a need for many people. My overriding impression of this home is the friendliness of the staff. There is always a smile and cheery word. They have been so happy to take the phone through to my friend during the last year- it is never too much trouble. They appear to genuinely care about the welfare and well being of the residents.

Keep up the good work.

I have had the opportunity to visit this home recently, and it really is lovely. The residents appear to be happy, content and well looked after by the staff. If I was looking for a care home for a relative, Mount House would be my choice, the manager is really responsive and I have confidence in the home.

Staff at the the care home are always friendly warm and welcoming. I have had some lovely garden visits recently and the staff could not be any more helpful. Thank you for all that you do especially during such a difficult time. I know that my aunt is well looked after and she always seems happy and content in her ‘home’ it definitely puts my mind at ease knowing that she’s happy and safe.

Friendly and a nice place to meet.

Well done to all at The Mount and Barchester who have kept us informed and updated by text and the website, and appear to have been ahead of the game!

Very difficult to give a constructive review as Home was locked down very soon after my mum’s admittance.

My nan came to The Mount during Covid lockdown, straight from hospital following surgery for a broken hip and suffering from what turned out to be quite severe dementia. We were grateful that The Mount could take her during such difficult times. However, nan thought she could go home but as she was totally bed bound and very vulnerable it was an impossibility. She was frustrated and confused and wasn't the easiest resident to care for as she seemed unaware of her own limitations, however, the staff persevered and their kindness and professionalism has won her over and she is now settled and happy. Poor nan has had such a tough time as she was unable to have any visitors in hospital and then had to be isolated in the home for 2 weeks. The home allowed us to speak to her on the phone and soon as we were able to socially distance visit her we went and that was lovely. I'm looking forward to the Covid restrictions being lifted so we can see her regularly.

Carry on what you are doing your Keeping everyone safe and happy which I appreciate.

My 97-year-old mother was admitted to The Mount after being hospitalised following yet another fall. At that time, she was extremely distressed, increasingly confused and totally unwilling to cooperate with her support workers. In constant pain, unable to walk, wash or toilet unaided and very weak, she had lost a lot of weight and was very distressed and unhappy. The continuity of care provided by The Mount’s skilled in-house nursing and care teams has transformed my mother’s life. Her pain and other physical problems are now completely under control. She is wonderfully cared for and has gained weight. Over a year later, and of critical importance to her family, especially over the current period, the staff have established an excellent relationship with her. Although understandably still very frail and confused, my mother knows and trusts them and is happier in herself than we have seen her for many years. She now thinks of The Mount as her home.